Interpersonal Communication Chapter 8

Samuel values harmony in his in-group and is also inclined to hide his negative emotions about outsiders. Samuel is most likely from which of the following countries?

India

Which assertion is true about culture and emotion?

Whereas individualists are quite frank about expressing negative emotions toward outsiders, collectivists are more likely to hide emotions such as disliking.

People who are ____________ oriented are much more aware of their emotional states.

affectively

The fallacy of _______________ can set in motion a self-fulfilling prophecy.

catastrophic expectations

Akira arrived at the office in a foul mood, but after spending his morning in teamwork with a group of upbeat colleagues, he cheered up considerably due to _______________?

emotional contagion

Restricting emotional expression is an important part of _______________?

emotional labor

"It doesn't matter how hard I work, my boss expects too much from me and will never promote me. I should just accept it." This statement is associated most closely with the fallacy of _______________.

helplessness

Which type of language acknowledges that people don't make us like or dislike them?

"I" Language

Emotional intelligence involves which of the following abilities?

Being sensitive to the feelings of others

Reappraising an event takes place through a form of intrapersonal communication called ____________.

self-talk

Looking out from the podium at a sea if blank faces. Lily fears her topic is of no interest to anyone. Then she tells herself not to despair because once she starts speaking she will soon captivate her audience with her presentation on fly fishing. This is an example of _______________?

Reappraisal

Who is most likely to have developed a parasocial relationship?

Terrell, who has seen every episode of the TV show Empire twice

Which method is based on the idea that the key to changing feelings is to change unproductive cognitive interpretations?

The rational-emotive approach

"I can never think of anything intelligent to say when the professor calls on me in this class." This statement is associated most closely with the fallacy of _______________.

overgeneralization

Monitoring physical changes, nonverbal behaviors, thoughts, and verbal messages are all ways of helping you _______________?

recognize your feelings

To say you are "annoyed" when you are actually "furious" is an instance of _______________?

understatement