Interpersonal Communication Exam #1

Using feedback is an important part of listening

True

When people listen to each other more, there is less chance that they will disagree

True

When we are listening, we are also communicating to the other person at the same time

True

While listening, it is possible to learn how to pay attention to some other idea, person, etc in our environment at the same time

True

Are all of us selfish

Yes

Can you perceive when you sleep

Yes

Behaviors

acting our of our desires, fears, decisions

Barriers to using language

allness attitude frozen evaluation labeling polarization

What do values serve

as a base for decisions, actions, and judgements, and are crucial to making decisions

Self Image

how we describe, picture, view ourselves. It is objective, describable, measurable, and checkable

Perceptual Process

it can cause confusion about what is going on in the real world. we believe what we perceive and treat is as the truth. on the other hand, another person is doing it from their POV

Empathetic Listening

listening to the discover the sender's point of view. You establish trust, and is there to want to understand, instead of give advice

Value

long enduring ideas of what is desirable, which influence choices from available possibilities for action

Listening

mental process of interpreting sound waves in the brain. you must interpret this stimuli into action and meaning

Hearing

necessary for listening, but it is a different process that involves the reception of sound waves by the ear and brain

Passive Perception

occurs simply because our senses are in operation. Mostly happens when we are asleep but can happen when we are awake as well

Perception barriers

our perception of others can create barriers such as misjudging people, not giving others a chance, or stereotyping

Beliefs

our perceptions about reality that drive our attitudes

Attitudes

our views about things that usually give direction to our behaviors

Role

part we are expected to play in our society

Why do we communicate

physical needs, identity needs, social needs, and practical goals

Self Image barriers

poor self esteem, shy behavior, lack of social skills, and anxiety

Self Disclosure

process of communicating to others, verbally and nonverbally

Nonverbal communication

relays messages from individual to individual or from object to individual. can augment verbal communication, can contradict verbal communication, or replace it.

Performance Role

role where we are paid for meeting the role expectations as prescribed by the person that pays us. EX: as a worker, you listen to your boss, in return you get a paycheck

Personality Role

role where we have the right to determine the parameters of the role we are playing EX: child lives at home with parent and will meet the parents' expectations by doing chores etc, until the child moves out and pays/does everything by themselves. They become a personality role.

Transactional View Theory

two people communicate with multiple messages through what may be multiple channels and with parallel messages

Self Esteem

value, worth, or importance that we put on what our self image is. It is subjective

Feedback

verbal and nonverbal responses that affect the speaker in either a positive or negative way

Self Fulfilling Prophecy

what you expect to happen will likely happen

The four P's of perception

-psychological factors -physiological factors -position in space -past experiences

What are 5 ways attention is selective:

1) Attention span 2) Novelty 3) Concreteness 4) Size 5) Duration

Understanding self barriers

1) confusion by the type of roles we play 2) fear of risking letting others know what we are truly thinking and feeling bc of the feeling they might not like us anymore 3) unwillingness to change 4) comparing ourselves with others 5) problems with accepting ourselves as we are 6) false modesty that does not allow us to rejoice in our own uniqueness 7) failure to follow plans that help us to change

6 steps to listen better

1) decide to listen 2) get your body ready to work 3) create a supportive climate 4) put the other person first 5) select the appropriate type of listening 6) communicate that you are listening

Nonverbal communication barriers

1) lack of awareness of our own nonverbal messages 2) lack of knowledge and training about nonverbal communication 3) tendency to assume that we understand each other's nonverbal communication

What are the four major factors that contribute to the reason why we are such bad listeners

1) the brain works much faster than the mouth which means that we turn in our own dialogue rather than tuning into the speaker's message 2) we confuse listening with hearing which affects our effort 3) although listening is an active process, in formal education we spend major time learning how to read and write instead 4)we often choose the wrong type of listening to do

What is listening

It is a process of selecting, attending, understanding, remembering, and responding to sounds and messages.

What are the communication principles

It is intentional and unintentional It's impossible not to communicate It's irreversible It's unrepeatable

Listening can be classified into 5 types

Listening for fun (easiest. when we listen to our favorite radio station or tune) Listening for details (closely associated with school. trying to pay attention to specific factual info) Listening for main ideas (classroom/ trying to identify the speaker's main point) Listening for understanding (piece together all the speaker's info in an effort to get an overall meaning in the message) Listening for emotional undertones (attempt to understand what is going inside of the speaker. concerned with emotion)

What are some communication misconceptions

Meanings are not in words More communication is not always better No single person or event can cause reaction Communication will not solve all problems

Linear View Theory

There is a sender and a receiver. The sender, who is encoding, is the speaker. He/She will transmit the message. The Receiver, is the one who is decoding. They are to decode those messages into some meaning and to respond.

Good listeners are better liked than bad listeners

True

Good listeners get sweaty palms

True

Most people are interested in telling their own story than listening to anyone else's

True

No matter how good a listener a person may be, they will always misunderstand part of what is being communicated

True

Sometimes when listening, the words get in the way

True

There are ways to tell when a person is probably not listening

True

We spend about 25% of our awake time listening

False

When listening to someone with a problem, its a good idea to offer sympathy or advice when possible

False

Role expectations

Parameters or boundaries of the roles we are playing

Being a better listener simply means taking in more information from the other person

False

Good listeners are born, not made

False

Hearing and listening are essentially the same thing

False

Listening is an easy, natural, passive behavior

False

Most people are pretty good listeners

False

Pretending to listen is better than admitting that we're not interested or don't have the time

False

The average listening efficiency of this culture is about 60%

False

The major cause of poor listening is physical rather than psychological

False

The single most neglected communication skill is listening

False

There is basically only one type of listening we can utilize in our day to day lives

False

There is no way you can "make" someone listen to you

False

To be a really good listener, you have to get inside the other person's head

False

To be an effective listener we must focus only on what the other person is saying and avoid being distracted by nonverbal cues

False

Active Perception

Occurs when we are motivated to select particular information

How much we notice about a person's communication behavior relates to:

Our level of interest and need

Self Concept

Our total or world view of ourselves. Complete picture including both our self image and self esteem

What is interpersonal perception

Process by which we decide what people are like and give meaning to their actions

What is perception

The arousal of any of our senses. Manner in which we assign meaning, value, significance, and uselfulness to elements in our environment

What is it about the perceptual process that allows such unique selectivity to occur?

We believe that our world of experience has structure

Selective attention

We can't control the messages we are exposed to so we avoid them or pay attention to something else