IS Management: Chapter 1

True or False: A network requires at least three computers and a shared resource

False

True or False: Data is information that has been shaped into a form that is meaningful to human beings.

False

True or False: IT managerial jobs are outsourced easily because of the universal standards used by the internet.

False

True or False: Information systems consist of all the hardware and software that a firm needs to use in order to achieve its business objectives.

False

True or False: Intranets are private corporate networks extended to authorized users outside the organization

False

True or False: Political conflict is an example of the people dimension of business problems

False

True or False: There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

False

True or False: Whereas marketing and financial careers have been transformed by the growth in informations systems, thus far the job of management has remained relatively unaffected.

False

True or False: business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization

False

True or False: information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

False

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? a. Management information systems b. Information technology infrastructure c. Computer information systems d. Information systems architecture e. Information systems literacy

a. Management Information Systems

Which are the three major dimensions of business problem solving? a. Organizational dimensions, people dimensions, and technology dimension b. Organizational dimensions, technology dimensions, and cultural dimensions c. Organizational dimensions, people dimensions, and environmental dimensions d. Technology dimensions, organizational dimensions, and environmental dimensions e. People dimensions, technology dimensions, and environmental dimensions

a. Organizational dimensions, people dimensions, and technology dimension

Which of the following is an important skill for a marketing major? a. An understanding of product management enterprise systems b. An understanding of supplier management enterprise systems c. An understanding of enterprise systems that enhance leadership d. An understanding of financial reporting systems e. An understanding of online transaction and reporting systems

a. an understanding of product management enterprise systems

All of the following can be considered managerial responsibilities except: a. designing new information systems b. creating new products and services c. making action plans to solve organizational problems d. setting strategy for responding to business challenges in the environment e. allocating human resources to coordinate the work to be done

a. designing new information systems

The first step in the model of business problem solving discussed in the chapter is: a. identifying the problem b. outlining the problem's causes. c. evaluating possible solutions to the problem. d. assigning the problem to a problem solver. e. interviewing the people involved in the problem.

a. identifying the problem

Converting raw data into a more meaningful form is called: a. processing b. inputting c. capturing d. feedback e. organizing

a. processing

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. a. senior managers b. knowledge workers c. marketing managers d. accounting managers e. operations managers

a. senior managers

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. a. software b. enterprise applications c. business intelligence d. programming e. data management technology

a. software

Output: a. transfers processed information to the people who will use it or to the activities for which it will be used. b. transfers raw data to the people who will use it or to the activities for which it will be used. c. is feedback that has been processed to create meaningful information. d. is information that is returned to appropriate members of the organization to help them evaluate the input stage. e. is a stream of raw facts representing events occurring in organizations or the physical environment

a. transfers processed information to the people who will use it or to the activities for which it will be used

Which of the following statements are not true? a. Inflation in Indian wages for technology work is leading to a counter movement of some IT jobs back to the United States. b. The impact of domestic IT outsourcing has been very disruptive to some regional areas of the United States. c. The fear that offshore outsourcing will reduce demand for new information system hires in the United States is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs. d. Management and organizational tasks required in systems development usually are not outsourced. e. The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work.

b. The impact of domestic IT outsourcing has been very disruptive to some regional areas of the United States

Which of the following would not be considered part of the implementation phase of problem solving? a. Purchasing hardware for an information systems solution b. Evaluating a selection of software packages for implementing a new business process c. Change management d. Training an employee on new systems software e. Determining the attitude of employees about the solution

b. evaluating a selection of software packages for implementing a new business process

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed? a. Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. b. Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. c. Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. d. Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution. e. Identify relevant information technologies, interview employees, choose a technology, and implement the technology.

b. identify the problem, design alternative solutions, choose the best solution, and then implement the solution

The three activities in an information system that produce the information organizations use to control operations are: a. information research, and analysis b. input, processing, and output c. information, data, and processing d. data analysis, processing, and feedback e. input, output, and feedback

b. input, processing, and output

In a hierarchical organization, the upper levels consist of: a. managerial, professional, and knowledge workers b. managerial, professional, and technical workers c. professional and operational workers d. managerial, professional, and operational workers e. knowledge, technical, and operational workers

b. managerial, professional, and technical workers

Poor business processes are an example of the ________ dimension of business problems. Incorrect Response a. infrastructure b. organizational c. people d. management e. cultural

b. organizational

Legal compliance is an example of the ________ dimension of business problems. a. cultural b. people c. technology d. management e. organizational

b. people

___________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. a. email b. the world wide web c. an extranet d. HTML e. FTP

b. the world wide web

What is the estimated growth rate for information systems managers' jobs through 2020? a. 45% b. -10% c. 15% d. -1% e. 5%

c. 15%

Which of the following is a global network that uses universal standards to connect millions of different networks around the world? a. The World Wide Web b. Verizon c. The Internet d. An intranet e. An extranet

c. The Internet

All of the following are examples of environmental actors in an information system except: a. competitors b. stockholders c. feedback d. customers e. regulatory agencies

c. feedback

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the: a. management dimension b. technical dimension c. organizational dimension d. cultural dimension e. people dimension

c. organizational dimension

Perhaps the most frequent error in problem solving is: a. failing to consider all dimensions of a problem. b. not being aware of personal limitations. c. rushing to judgment about the nature of a problem. d. following a rote pattern of decision making. e. being too doubtful

c. rushing to judgement about the nature of a problem

In choosing the best solution for a business problem, one of the most important considerations except: a. the feasibility of the solution given existing resources and skills b. the cost of the solution c. the ability to forget about the problem once it has been solved. d. the length of time to implement the solution e. the attitudes of employees

c. the ability to forget about the problem once it has been solved

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates a. the importance of training employees on new business processes. b. the importance of organizational change in problem solving. c. the continuous nature of problem solving. d. the need to quickly adapt to new technological innovations. e. the need to prepare for measuring outcomes of a business solution

c. the continuous nature of problem solving

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: a. values b. atmosphere c. business process d. culture e. environment

d. culture

The final step in the four-step model of business problem solving is: a. feedback. b. employee re-training. c. outcome. d. implementation. e. change management.

d. implementation

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect? a. management b. organizational c. technology d. people e. cultural

d. people

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the: a. technology dimension b. management dimension c. cultural dimension d. people dimension e. organizational dimension

d. people dimension

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider: a. the training given to the employees inputting the data b. the types of automatic error checking provided by the input software c. the storage capacity of the database d. the business processes in place governing the manual input of the data e. the skill levels of the employees inputting the data

d. the business processes in place governing the manual input of the data

Intranets: a. are typically used to communicate with the business' trusted vendors b. provide the platform on which a firm builds its information systems c. are based on mainframe technology d. use internet technology for a private company network e. are multiple networks joined together

d. use internet technology for a private company network

Which of the following is the best definition of an information system? a. A set of detailed programmed instructions that transform raw data into information b. Physical devices and software that can be connected to share voice, data, images, sound, and video c. Computers, keyboards, printers, and telecommunications devices d. A global network that uses universal standards e. A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

e. A set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization

Which of the following is an important skill for an accounting major? a. an understanding of supplier management enterprise systems b. an understanding of enterprise systems for customer relationship management c. an understanding of product management enterprise systems d. an understanding of enterprise systems that enhance leadership e. an understanding of online transaction and reporting systems

e. an understanding of online transaction and reporting systems

Inadequate database capacity is an example of the ________ dimension of business problems. a. people b. cultural c. management d. organizational e. technology

e. technology

Data management technology consists of: a. the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. b. the universally accepted standards for storing data. c. the hardware and software used to transfer data. d. the physical hardware and media used by an organization for storing data. e. the software governing the organization of data on physical storage media.

e. the software governing the organization of data on physical storage media

True or False: A firm's IT infrastructure provides the platform on which the firm can build its information systems

True

True or False: An extranet is a private intranet extended to authorized users outside the organization.

True

True or False: As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.

True

True or False: Developing a new product, fulfilling an order, and hiring a new employee are all examples of business processes

True

True or False: Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

True

True or False: Encouraging employees to adapt to new business processes is an important factor in change management.

True

True or False: Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

True

True or False: Identifying a problem includes agreeing that a problem exists.

True

True or False: In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

True

True or False: an understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing

True

True or False:People, organizations, and information technology are all dimensions of information systems

True