It 343 Comprehensive Midterm Study Guide v2

Scope Statement - Key concept

-"What" -Primary input for planning -reference for future decisions

Project Organization

-All yours -Most control, Most responsibility

Scope statement comes from...

-Contract -project charter -requires documentation

Types of Organizations

-Functional Organization -Project Organization -Matrix Organization

Schedule development tools and techniques

-Gantt Chart -Pert analysis -Critical Path Analysis

Functional Organization

-On Loan -Pool of talent

Matrix Organization

-Shared -Project Timing -911! -Politics

Work Breakdown Structure (WBS)- Key concept

-deliverable-oriented grouping of work -foundation document for project

Presenting project

-preparation -Be brief -Practice, Practice, Practice -Always be ready to discuss ROI

You are the PM to install 8500 workstations. You estimated that the optimistic cost of the labor for each work station is 99, the most likely cost is 149, worst case cost is 225.What cost will you record?

158

Assume you have a project with major categories called planning, analysis, design, and testing. What level of the WBS would these items fall under?

2

Project Investment....

2B Slide 12

Frank is proposing to project to management. His project will require 300,000 dolarrs to be initiated and will last 2 years. considering that the current rate of return is six percent, what must Frank's project be worth in two years as a minimum for management to consider this project?

337,080

What is the present value of 575,000 four years from today if rate of return is 6%?

455,453

Using PERT, what time would you record for an activity that has an optimistic time for 25 hours, a most likely time of 44 hours, and a pessimistic time of 76 hours?

46 hours

What is the difference between a 3 point estimate and a PERT estimate?

A PERT uses a weighted average of most likely, whereas the three point estimate is really just an average of all three estimates

What type of schedules show planned as well as actual project schedule information?

A Tracking Gantt chart

What is a feasibility study?

A plan based on the project research

Management has asked you to hire a moderator for a new focus group. What is a focus group?

A sampling of users affected by the proposed technology

A scope statement should include all of the following except

A summary of team hiring practices

A project is ____

A temporary endeavor to create a unique product

Of the following, which decision-making process is reflective of the directive decision? A. A project manager who makes the decision with no team input B. A project manager who makes a decision based on team member's counsel and advice C. A project manager who allows the team members to arrive at their own decision D. A project manager who allows the team members to arrive at their own decision with his approval

A. A project manager who makes the decision with no team input

What is a subteam? A. A specialized team that is assigned to one area of a large project or to a geographical area B. A specialized team that will be brought into the project as needed C. A collection of individual that can serve as backup to the main project team D. A specialized team responsible for any of the manual labor within a project

A. A specialized team that is assigned to one area of a large project or to a geographical area

once you've create the WBS, what document can you create next in your project planning? A. Activity list B. Project network diagram C. Risk management plan D. Schedule management plan

A. Activity list

You are the project manager for your organization. Your current project is similar to a project you finished recently for your organization. You decide to base the current project cost estimate on the previous project. What type of cost estimating are you using in this instance? A. Analogous B. Parametric C. Definitive D. Rough order of magnitude

A. Analogous

Jane is comparing two different applications for performance, cost, scalability, and the expected time for the end user to learn the software applications. What tool is Jane using as part of her creation and documentation of the business goals and project objectives? A. Benchmarking B. Brainstorming C. Business rule analysis D. Functional decomposition

A. Benchmarking

What type of project estimating must account for every expense within a project before the work begins? A. Bottom-up estimating B. Top-down estimating C. Zero-based budgeting D. Parametric estimating

A. Bottom-up estimating

What is the name of the numbering sequence a project manager can use to identify the components of a WBS? A. Code of accounts B. Chart of accounts C. WBS dictionary index D. Project glossary

A. Code of accounts

Mark has a limited amount of time to complete the research for the solution. When time is of the essence, what can a project manager do to increase research productivity? A. Delegate the research topics among team members. B. Use only one or two research outlets C. Limit the time spend doing the research D. Hire a vendor to do the implementation

A. Delegate the research topics among team members

of the following, which two are attributes of a successful project manager? A. Experience working with technology B. Experience working with the project team C. Experience working with the project sponsor D. Experience as a traditional manager

A. Experience working with technology D. Experience as a traditional manager

Once the physical workstations are in place, Sam will release an automated script to deploy an operating system to each of the new workstations. What type of relationship best describes these two tasks? A. FS B. SS C. FF D. SF

A. FS

What management theory suggest that people will perform better when they are offered a reward that motivated them? A. Herzberg's Theory of Motivation B. McClelland's Theory of Needs C. Maslow's Hierarchy of Needs D. McGregor's Theory of X and Y

A. Herzberg's Theory of Motivation

Of the following statements, which one most likely came from a team member with the aggressive personality type? A. I've done this before so I know it works B. We could model our application after a project we've made before C. I agree with Susan D. I think we should take two different approaches and let the users decide which is most effective

A. I've done this before so I know it works

What is project priority? A. It is the ability of a project manager to determine which project is the most valuable to an organization B. It is the ability of a project sponsor to determine which projects should be implemented and which should be discarded C. It is a process project managers and project sponsors must go through when conflicting project arise within an organization D. It is a process project sponsors use to determine which project is of greater importance whine two projects conflict.

A. It is the ability of a project manager to determine which project is the most valuable to an organization

What causes internal conflicting IT projects? A. Lack of communication B. Lack of planning C. Technology that develops too quickly D. Conflicting technology

A. Lack of communication

Of the following, which one is the end result of a phase that can help in the WBS creation? A. Milestones B. Project management life cycle C. Deliverables D. Project funding

A. Milestones

How often should a project manager meet with the entire project team? A. On a regular basis, as warranted by the size and duration of the project B. As directed by management C. At least weekly D. At least monthly

A. On a regular basis, as warranted by the size and duration of the project

What is the difference between a three-point estimate and a PERT estimate? A. PERT uses a weighted average of the most likely, whereas the three-point estimate is really just an average of all three estimates B. PERT uses an average model to predict the most likely duration for time or costs, whereas a three-point estimate uses a straight average for the duration or costs C. PERT and three-point estimates are actually the same model D. PERT is used for time and cost estimates, whereas three-point estimates are used only for time

A. PERT uses a weighted average of the most likely, whereas the three-point estimate is really just an average of all three estimates

Of the following, which two are methods the project manager can use to assess internal skills? A. Prior projects B. Reports from other project teams C. Recommendation of management D. Projects the project manager has worked on

A. Prior Projects C. Recommendation of management

What is the primary difference between a project and operations? A. Project are temporary and operations are ongoing B. Projects are unique, while operations are administrative. C. Projects are constrained by time and costs, while operations have budgets. D. Projects are paid for by customers, while operations are paid for by management.

A. Project are temporary and operations are ongoing

All of the following components are part of the scope baseline except for which one? A. Project charter B. Project scope statement C. Project WBS D. WBS dictionary

A. Project charter

When requesting an internal resume to recruit team members, why must the project manager use extreme caution? A. Resumes have the connotation of getting, or keeping, a job B. Resumes have the connotation of pay raises C. Resumes have the connotation of relocating users D. It is illegal, within the U.S., to ask for a resume once the individual has been hired

A. Resumes have the connotation of getting, or keeping, a job

What does SMART mean? A. Specific, measurable, achievable, relevant, time-bound B. Specific metrics, action, relevant, time-bound C. Schedule, monitoring, action, risk, time-bound D. Scope, metrics, action, risk, time-bound

A. Specific, measurable, achievable, relevant, time-bound

Why should a project manager conduct interviews for prospective team members? A. To determine if a person should be on the team or not B. To learn what skills each team members has C. To determine if the project should be initiated D. To determine the skills required to complete the project

A. To determine if a person should be on the team or not

STARTING AFTER HERE

ALL RED BULLETS in PPTS

In developing the duration for the WBS, one of the significant subjective evaluations the PM must take is

Ability of the development team

Marci is collecting requirements for a new project. Frances is the end user and Marci is seeing how Frances is using the current software. Marci asks him questions as she works, stops Frances to explore the purpose behind the software activities and quizzes Frances on each step of the software activity. What is Marci doing?

Active observation

In developing a work breakdown structure, the process would include all BUT

Assigning individual tasks to large groups or departments

Ways PMS have influence

Authority Assignment Budget Promotion Money Penalty Work Challenge Expertise Friendship

Using PERT, what time would you record for an activity that has an optimistic time of 25 hours, a most likely time of 44 hours, and a pessimistic time of 76 hours? A. 44 hours B. 46 hours C. 48 hours D. 76 hours

B. 46 hours

What is a WBS? A. A breakdown of the project work activities B. A decomposition of the project scope C. Weekly deadlines for the project D. A topology of the project team's responsibilities

B. A decomposition of the project scope

Gary is the business analyst for his organization, and he's created a proposed solution for the company to implement. Management has asked you to create a feasibility study based on Gary's findings. What is a feasibility study? A. A plan for researching the project B. A plan based on the project research C. A plan that recommends the proposed technology D. A plan that does not recommend the proposed technology

B. A plan based on the project research

Which one of the following is not needed when creating a WBS? A. Project team members B. A preferred sequence of project activities C. A project scopes D. Identified project deliverables

B. A preferred sequence of project activities

Of the following, which decision-making process is reflective of the consultative decision? A. A project manager who makes the decision with no team input B. A project manager who makes a decision based on team member's counsel and advice C. A project manager who allows the team members to arrive at their own decision D. A project manager who allows the team members to arrive at their own decision with his approval

B. A project manager who makes a decision based on team member's counsel and advice

You are helping to create the project charter. One of the elements you need to include is the high-level risks in your project. Which one of the following is the best definition of a risk? A. A potential event that can cause the project to lose time and monies B. An uncertain event or condition that can have a negative or positive effect on the project C. An uncertain event or condition that will cause the project to lose time and/or monies should it come into fruition D. A potential event or condition that may affect the project's ability to meet the project quality expectations

B. An uncertain event of condition that can have a negative or positive effect on the project

What research technique breaks down large problems into smaller manageable components? A. Root cause analysis B. Functional decomposition C. Focus groups D. Brainstorming

B. Functional decomposition

Why should a project manager demonstrate return on investment(ROI) in the financial obligation portion of a feasibility? A. He should not; it will be determined by the project sponsor B. He should include ROI to demonstrate the validity of the project C. He should include ROI to demonstrate the initial cash outlay for the technology D. He should include ROI to make certain his project is approved

B. He should include ROI to demonstrate the validity of the project

Of the following, which one is not an example of team development? A. Training for the project work B. Industry certifications C. Team events such as rafting D. Forming, Storming, Norming, Performing, and Adjourning

B. Industry certifications

What is the budget at completion(BAC)? A. It is the total amount of the budget for each phase of the project B. It is the amount of the total project before the project is done C. It is the amount of each phase as the phase is completed D. It is the grand total of the project once the project has been completed

B. It is the amount of the total project before the project is done

Which of the following is the correct definition of the project scope baseline? A. It is all the work, and only the required work, to meet the project objectives B. It is the combination of the project scope statement, the WBS, and the WBS dictionary. C. It is the combination of the project requirements, the project scope, and the WBS D. It is the consideration of the project requirements, assumptions, and constraints that affect the project planning

B. It is the combination of the project scope statement, the WBS, and the WBS dictionary

Of the following, which topic is not usually included in a feasibility study? A. Executive summary B. Market research C. Defined business problems D. Assumptions used in the study

B. Market research

Of the following, which are two skills that a project manager must have to be successful? A. Public speaking abilities B. Organizational skills C. Ambition for a successful career D. Passion for the project

B. Organizational skills D. Passion for the project

You are the project manager for your organization, and management has presented a new project to you. This project requires that you adhere to several government regulations for the project deliverable. In this instance, what are the government regulations considered? A. Scope B. Requirement C. Assumptions D. Standards

B. Requirement

Mark and Janice can begin work on their assigned tasks at the same time. What type of relationship do these tasks have? A. FS B. SS C. FF D. SF

B. SS

What project management plan defines integrated change control? A. Quality management plan B. Scope management plan C. Change control plan D. Risk management plan

B. Scope management plan

What is the best way to create reliable, hard-working teams? A. Fire the team members who do not perform B. Set an example by being reliable and hard working C. Promise raises to the hardest-working team members D. Promise vacation days for all that are hard working

B. Set an example by being reliable and hard working

Complete this sentence: A successful relationship between the team members and the project manager should be ________. A. Orderly B. Symbiotic C. Symbolic D. Relaxed

B. Symbiotic

A project manager would like to use an anonymous tool to gain a consensus on the needs of the project. Which tool is the project manager likely to use? A. A survey on the intranet site B. The Delphi Technique C. An e-mail message to all users within the organization D. A monte Carlo simulation

B. The Delphi Technique

You are just starting to work on the intent of the project, the high-level goals, and the opportunity for the organization to formulate a document that links the project objectives to the business needs. What type of document are you creating? A. The project scope statement B. The concept definition statement C. The key performance indicators D. The project charters

B. The concept definition statement

Why must you interview the project decision makers before starting the project? A. To detail the budget of the project B. To determine the project results C. To gain their support and trust D. To determine the project completion date

B. To determine the project results

Why must the project manager have authority over a project? A. To ensure the team will complete the work as dictated B. To ensure the actions required to complete the project will be enforced C. To ensure the budget required to complete the project is available D. To ensure the organization realizes your potential as an effective manager

B. To ensure the actions required to complete the project will be enforced

Why should you create a WBS for every project? A. To ensure maximum billable hours B. To ensure the project is complete and whole at finish C. To ensure Todd performs all of his responsibilities D. To work toward a definite deliverable

B. To ensure the project is complete and whole at finish

Budgets included known events and varying degrees of unknown events. A budget encompassing these elements would include

Baseline costs, contingency reserves and management reserves

What tool uses creation and documentation of the business goals and project objectives?

Benchmarking

What symbol on a Gantt chart indicates a milestone?

Black diamond

Which approach to developing a work breakdown structure (WBS) involves a detailed reviews by the project team?

Bottoms-up

Should you buy or build this solution?

Buy the solution if you'll keep it less than 11 months

You have estimated that the optimistic cost of the labor for each workstation will be $99, the most likely cost will be $149, and the worst-case cost for each workstation will be $225. What cost will you record for your cost estimate per workstation? A. $149 B. $225 C. $158 D. It depends on the person doing the installation

C. $158

What is the 8/80 rule? A. How long a phase should last B. A heuristic that says a project should last more than 8 months or less than 80 days C. A heuristic that says a tack should not last more than 80 hours or less than 8 hours D. A description of a collection of task within one phase

C. A heuristic that says a tack should not last more than 80 hours or less than 8 hours

When a project manager sends a vendor an RFP, what is he asking for? A. A request for proposal so that a decision can be made based on price B. A request for proposal so that a decision can be made based on the proposed solution to the WBS C. A request for Proposal so that a decision can be made based on the proposed solution for the SOW D. A request for proposal so that a decision can be made on the proposed schedule

C. A request for Proposal so that a decision can be made based on the proposed solution for the SOW

Management has asked that you hire a moderator for a new focus group. What is a focus group? A. An interview process for elective team members B. An interview process by the team members to determine the success of a project manager C. A sampling of users affected by the proposed technology D. A sampling of management affected by the proposed technology

C. A sampling of users affected by the proposed technology

what is a project network diagram? A. An expansion of the WBS B. An expansion of the Gantt chart C. A sequential mapping of the project work D. A topology of a project phase

C. A sequential mapping of the project work

Of the following, which is a good team-building exercise? A. Introductions at the kickoff meeting B. A weekly lunch meeting C. A team event outside of the office D. Team implementation of a new technology over a weekend

C. A team event outside of the office

Why should the project scope be guarded against even simple additions? A. It adds additional team members to the project B. It distracts the team members from the project C. Additions, even simple ones, can greatly impact the success of a project D. Additions, even simple ones, must be approved through the project sponsor

C. Additions, even simple ones, can greatly impact the success of a project

What is the best path to make others develop a passion for the project? A. Offer bonuses if the project is completed on time B. Remind the team members the project is essential to their careers C. Become passionate about the project yourself D. Remind the team members that mistakes they make on the project will be documented

C. Become passionate about the project yourself

You've determined that your project team could build the solution for $23,500 and the monthly maintenance on the solution will be $1,200. A vendor reports that they can build the solution for $17,000 but the monthly maintenance fee with the vendor will be $1,800. Should you buy or build the solution. A. Build the solution if you'll keep it less than 11 months. B. Buy the solution if you'll keep it more than 11 months. C. Buy the solution if you'll keep it less than 11 months. D. Build the solution if you'll replace it in less than 11 months.

C. Buy the solution if you'll keep it less than 11 months

How is camaraderie created on a team? A. By years of working together B. By creating an us-against them mentality C. By the experiences of the team as a whole D. By creating friendships on the team

C. By the experiences of the team as a whole

what is the key to working with multiple subteams? A. A team leader on each subteam B. Multiple project mangers C. Communication between team leaders and the project manager D. Communication between team leaders, the project manager, and the project sponsor

C. Communication between team leaders and the project manager

What should a project manager do to an IT implementation to accurately predict the total cost of the project? A. List all of the expenses and add them up using best- and worst-case scenarios for each expense B. List all of the expenses, including labor, and add them up using an average-case scenario for each expense C. Divide the project into phases and assign a dollar amount to each phase D. Divide the project into phases and estimate a dollar amount for each milestone within a phase

C. Divide the project into phases and assign a dollar amount to each phase

Of the following, which is not a method you should employ when working with "evaders" during a team discussions? A. Have each team member offer her opinion on the topic, and then write the suggestion on the whiteboard B. If possible, allow team members to think about the problem and then e-mail their proposed solution to you C. Have the evader listen to all of the comments and then make his decision D. Call directly on the evader team member first when asking for suggestions

C. Have the evader listen to all of the comments and then make his decision

You have decided that you want the vendor to provide a fixed price for the materials your project will need. You create the SOW for the work. What other document should you send to the vendors? A. RFP B. RFI C. IFB D. PO

C. IFB

All of the following are project management process groups except for which one? A. Initiating B. Planning C. Implementing D. Monitoring and controlling

C. Implementing

Which one of the following is an example of a project assumption? A. A predefined schedule B. A predefined budget C. Interoperability of the software and existing hardware D. A requirement to include scalability in the hardware you add to operations

C. Interoperability of the software and existing hardware

Why should project team meetings have meetings recorded? A. It allows management to have a record of each meeting B. It allows the project sponsor to have a record of the meeting without having to attend C. It allows the project manager to maintain a record of what was discussed D. It allows subteams to have details on what is happening in the other subteams' meetings

C. It allows the project manager to maintain a record of what was discussed

What is a project portfolio management? A. It is the risk the project manager is taking when implementing a project B. It is the pool of available project managers C. It is the management and selection of which projects will be engaged allowed to continue, or stopped based on conditions within the organization or project D. It is the relationship between the project manager and a third party that will implement the proposed technology

C. It is the management and selection of which projects will be engaged allowed to continue, or stopped based on conditions within the organization or project

What is a fully burdened workload? A. It is when an employee has reached his maximum number of hours allotted for any given project B. It is when a consultant has reaches hoer maximum number of hours allotted for billable time for a project or task within the project C. It is the prediction of the number of hours required by staff to complete each phase of the project D. It is the record of the number of hours required by staff to complete each phase of the project

C. It is the prediction of the number of hours required by staff to complete each phase of the project

Why is disagreeing considered to be an effective part of team discussions? A. It keeps the team competitive among itself B. It allows the project manager to "pit" team members against each other to keep the project moving C. It shows that the project team is thinking and considering alternate solution D. It allows team members to become passionate about their decisions

C. It shows that the project team is thinking and considering alternate solution

What law state that work will expand to fill the amount of time allotted to it? A. Law of diminishing returns B. Moore's Law C. Parkinson's Law D. Murphy's Law

C. Parkinson's Law

You are working with your project team and management to determine how long the project will take. One of your team members suggest padding all the activities by 10-20 hours to ensure there's enough time in case there are problems with the work. You disagree with this idea why? A. Law of Diminishing Returns B. Moore's Law C. Parkinson's Law D. Pareto's Law

C. Parkinson's Law

You would like to create a table that maps each requirement, its characteristics, when the requirements will be created, and other information. What type of a table would you create? A. RACI chart B. Roles and responsibility chart C. Requirements traceability matrix D. WBS dictionary

C. Requirements traceability matrix

McClelland's Theory of Needs suggest that people are driven by one of three needs. Which one of the following is not one of the three needs in McClelland's theory? A. Power B. Affiliation C. Reward D. Achievement

C. Reward

What is project management? A. The ability to complete a task within a given amount of time B. The ability to complete a task within a given budget C. The ability to manage a temporary endeavor to create a unique product or service, on time and within budget D. The ability to administer a series of chronological tasks within a given amount of time and under budget

C. The ability to manage a temporary endeavor to create a unique product or service, on time and within budget

You know that a project schedule is composed of all the following components except for which one? A. The network of all of the tasks within the project B. The assignment of resources C. The budget for the project D. The reflection of the WBS

C. The budget for the project

Why must Gary and the project team create a WBS? A. The WBS allows the project manager to work backward from the targeted date to assign tasks. B. The WBS allows the project manager to assign resources to tasks. C. The creation of the WBS ensures that all of the project deliverable are fully identified and decomposed so that the necessary resources may be obtained and assigned to the work. D. The WBS allows the project manager to assign multiple team members to multiple tasks to speed up the implementation.

C. The creation of the WBS ensures that all the project deliverable are fully identified and decomposed so that the necessary resources may be obtained and assigned to the work.

Why should an IT project manager use most likely, optimistic, and pessimistic scenarios when calculating the time required for a task? A. Some staff members will take longer than other staff members to do the same type of work B. Each staff member will have a dollar amount assigned to the work hour. The optimistic and pessimistic scenarios can predict which staff member is the most valuable C. The most likely, optimistic, and pessimistic scenarios allow an IT project manager to predict the average time expense required to complete a task D. The most likely, optimistic, and pessimistic scenarios allow an IT project manager to predict the average amount of labor required to complete a task

C. The most likely, optimistic, and pessimistic scenarios allow an IT project manager to predict the average time expense required to complete a task

Why can a focus group be counterproductive? A. The participants may not understand the technology B. The management involved may not like the technology being implemented C. The participants may focus on the problems of the old technology rather that the goals of the project D. Team members may have political agendas against the project manager

C. The participants may focus on the problems of the old technology rather that the goals of the project

Of the following, which is the best solution two project managers can take to resolve conflicting projects? A. Ask the project sponsors from both projects to take the project to upper management B. Ask the project sponsor from both projects to meet and determine how, and if, the projects can work together. C. The project managers from both projects should meet and determine if a solution can be reached between them. D. The project managers from both projects should meet. The project manager with the most seniority will determine how the projects may continue.

C. The project managers from both projects should meet and determine if a solution can be reached between them

What is a work package? A. A unit of work that must be completed before the next unit can begin B. The smallest unit of work that can be performed by the team as a whole C. The smallest decomposed object in the WBS D. One of the three parts of any project: the introduction, the implementation, and the project wrap-up

C. The smallest decomposed object in the WBS

Which one of the following is an example of an estimate using a parametric model? A. The current project is similar to the past project, so the project manager will base the current estimate on the previous project B. Each item in the WBS must be cost-estimated to create the project cost estimate C. There are 7,100 network drops, and each drop will cost $175 D. The organization is charged a set fee for all the connections to a server

C. There are 7,100 network drops, and each drop will cost $175

Why must a project manager address the users impacted by the technology in a feasibility study? A. To determine their willingness to use the product B. To determine how many users will use the product C. To determine the downtime caused by the product D. To determine the validity of changing or adding technology

C. To determine the downtime caused by the product

What is the purpose of conducting interviews of existing team members? A. To determine if the project should be outsourced B. To determine the length of the project C. To determine the tasks each team member should be responsible for D. To determine if additional project roles are needed

C. To determine the tasks each team member should be responsible for

What is the goal of a project sponsor? A. To manage the project manager B. To delegate duties to the project manager C. To increase profits through the project led by the assigned project manager D. To increase productivity through technical implementations

C. To increase profits through the project led by the assigned project manager

When is training considered an expense? A. When the cost of training is beyond the budget of an organization B. When the time is taken to complete the training increases the length of the project beyond a reasonable deadline C. When the training experience does not increase the ability of the team to implement the technology D. When the training experience does not increase the individual's salary

C. When the training experience does not increase the ability of the team to implement the technology

Which of the following best describes the best approach to creating the WBS? A. Create a sample WBS and give it the project team to complete B. Work with the project team to create a sample WBS and give it to management C. Work with the project team and the key stakeholders to create the WBS D. A project of this size does not need a WBS

C. Work with the project team and the key stakeholders to create the WBS

Scope creep can be effectively managed by instituting a

Change control process

What is the name of the number sequence a project manager can use to indemnify the components of a WBS?

Code of accounts

You are working with Sarah on developing a project charter for a new project. All of the following elements should be included in the project EXCEPT for....

Company Mission Statement

____ ensures that the descriptions of the project's products are correct and complete

Configuration management

The Trade Off Triangle Includes ____

Cost-Product-Schedule

Milestones are

Critical points in schedule Often used on review or delivery dates

What should signify the end of each phase? A. A milestone that has been reached B. A party for the project team C. A date that has been established within the WBS D. A definite deliverable result

D. A definite deliverable result

Marci is a project manager in her organization and she is collecting requirements for a new project. She is working with Frances, an end user, to see how Frances is using the current software that Marci's project deliverable will replace. Marci asks Frances questions as she works, stops Frances to explore the purpose behind the software activities, and quizzes Frances on each step of the software activity. What is Marci doing in this instance? A. Gathering project requirements B. Exploring the learning curve C. Cross training D. Active observation

D. Active observation

which solution would allow project managers to disseminate information among projects quickly and easily? A. Monthly meetings should be conducted among all project managers. B. Weekly meetings should be conducted among all project managers C. A newsletter should be created on proposed projects and dispersed to all project managers. D. An intranet project page should be created for all project managers.

D. An intranet project page should be created for all project managers.

You are working with Sarah on developing a project charter for a new project. All the following elements should be included in the project charter except for which one? A. Key project deliverables B. High=level milestones C. Stakeholders D. Company mission statement

D. Company mission statement

All of the following statements about float are incorrect except for which one? A. Every project will have float B. Only complex projects will have float C. Float is the amount of time an activity can be delayed without increasing the project costs D. Float is the amount of time an activity can be delayed without causing the project to be late

D. Float is the amount of time an activity can be delayed without causing the project to be late

Ronald decides to add some features to the software that would make the software better and to consume the remaining budget. This scenario is an example of which term? A. Scope creep B. Value-added change control C. Configuration management D. Gold plating

D. Gold plating

What is the primary benefit of including the stakeholders in the WBS creation process? A. Including stakeholders ensures that all of the requirements are identified and captured B. Including stakeholders ensures that the stakeholder know who the project manager is and who the project team members are C. Including stakeholders ensures that the stakeholders see that all of the requirements have been identified and are accounted for in the project D. Including stakeholders helps to promote share ownership of the project

D. Including stakeholders helps to promote share ownership of the project

What is a primary advantage of an IT project manager requiring a vendor to deliver a fixed quote? A. It locks the vendor into the project B. It prevents the vendor from adding any additional features to the implementation C. It allows the project manager to use the quote for up to one year. D. It allows the project manager to incorporate the quote into a proposed budget

D. It allows the project manager to incorporate the quote into a proposed budget

When creating a project team, why must the project manager know the skills of each of the prospective team members? A. It helps the project manager determine the budget of the project B. It helps the project manager determine how long the project will take C. It helps the project manager determine if he wants to lead the project D. It helps the project manager assign tasks

D. It helps the project manager assign tasks

Why is the WIIFM principle a good theory to implement with project management? A. It shows the team how the success of the project is good for the whole company B. It shows the team who the success of the project is good for managements C. It shows the team how the success of the project will make the company more profitable D. It shows the team how the success of the project will impact each team member personally

D. It shows the team how the success of the project will impact each team member personally

Why must lag time be scheduled between tasks in a project network diagram? A. Lag times allow the team to take a break B. Lag times reflect instances when task overruns are anticipated C. Lag times reflect weekends and holidays D. Lag times allow other events to be completed before successor tasks can begin

D. Lag times allow other events to be completed before successor tasks can begin

You are the project manager of the JHN Project. You have estimated the project will cost $129 for each unit installed. These are 1,200 units on this project. What type of estimate is this? A. Bottom-up estimate B. Top-down estimate C. Analogous estimating D. Parametric estimating

D. Parametric estimating

You are a project manager in your organization and would like to present a project to management. What organizational component is most likely to review your project to determine if it is worthy of investment? A. Project sponsor B. Functional management C. Program managers D. Portfolio review board

D. Portfolio review board

Many of the project team members haven't worked with each other before, so you elect to do some team building exercises to help the team learn and trust one another. What project management plan defines this process of team development? A. Project management plan B. Quality management plan C. Team leadership plan D. Project human resource plan

D. Project human resource plan

Which project management plan defines how the project deliverables will be inspected by the project team? A. Process improvement plan B. Scope management plan C. Risk management plan D. Quality management plan

D. Quality management plan

Why should a project manager avoid assigning specific dates to tasks when at all possible during the creation of the network diagram? A. Dates cannot change; tasks can B. Dates require the activity to happen at a specific time C. Tasks assigned to dates do not consider successor tasks D. Tasks assigned to dates do not consider both successor and predecessor tasks

D. Tasks assigned to dates do not consider both successor and predecessor tasks

Harry is the project manager for his organization. Elizabeth, his manager, has asked that Harry create a bottom-up cost estimate for a new project. What is a bottom-up cast estimate? A. Last year's budget plus 20 percent to equal the current year's budget B. This year's budget with a 2- percent plus or minus shirt in the bottom line C. The process of working toward a zero balance as the bottom line in a budget D. The process of creating a detailed estimate for each work package is a WBS

D. The process of creating a detailed estimate for each work package is a WBS

Complete this sentence: To complete successful planning, the project manager must know_____________? A. The mission statement of the organization B. How much the project budget is C. The cause of the problem the project is to solve D. The requirements the project must satisfy

D. The requirements the project must satisfy

What is the purpose of the project charter? A. To launch the project team B. To identify the project manager C. To assign a budget to the project D. To authorize a project

D. To authorize a project

One risk, managing an electrical component in your project work, is deemed too dangerous to handle internally, so you and the project team elect to hire a vendor to manage this portion of our project. What type of risk response is this? A. Sharing B. Mitigation C. Avoidance D. Transference

D. Transference

The project team is in disagreement over which OS to use on a new server. The project manager tables the issues and says the decision can wait until next week. This is an example of which project management negotiating technique? A. Confrontational B. Yielding C. Coercive D. Withdrawal

D. Withdrawal

Of the following, which if the best choice for conducting meetings when the project team is dispersed geographically? A. Travel to a central location to discuss the project B. Have team leaders travel to a central location to discuss the project and report back to their teams C. Have project manager travel to each location and meet with the project team there D. Video conference software to link to all of the different teams to discuss the project

D. use video conference software to link to all of the different teams to discuss the project

Business Need

Defines scenario the business wants to achieve i.e. the requirements

What is the first process on planning a project schedule?

Defining tasks or activities

Mark is the project manager of the BGH Project. This project doesn't have much time for planning, as the project customer is urgent for a solution to be implemented. Mark has a limited amount of time to complete the research for the solution. When time is of the essence, what can a project manager do to increase research productivity?

Delegate the research topics among team members

The waterfall lifecycle is noted for ____

Delineated steps for deliverables

A(n) _____ refers to a product or service, such as a technical report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project.

Deliverable

products produced as part of project such as hardware or software, planning documents, or meeting minutes.

Deliverable

The scope statement does not include a

Detailed work breakdown structure

A critical path

Determines the project completion date

In determining whether to make a component or buy it externally, the steps would NOT include

Developing a matrix organization structure

Which of the following is NOT a best practice that can help in avoiding scope problems on IT projects?

Don't involve too many users in scope management

Which of the following statements is false?

Duration and effort are synonymous

The term EVA stands for

Earned value analysis

Effort vs Duration

Effort- number of workdays or work hrs required to complete the task Duration - means actual amount of elapsed time between start and completion Duration is related to, but not necessarily equal to effort. Duration depends on the number and ability of resources applied to the effort.

Milestones should not be tied to contract terms or deliverables

False

What type of organizational structure is Marty likely a project manager for?

Functional

What research technique breaks down large problems manager do to increase research productivity.

Functional decomposition

Organizational structures include

Functional, Project, Sample

Communications

Goal is to be Accurate, Consistent, Trusted

Standards are ___ while regulations are ____

Guidelines, requirements

Why should a project manager demonstrate ROI in the financial obligation portion of a feasibility study?

He should include ROI to demonstrate the validity of the project

What management theory suggests that people will perform better when they are offered a reward that motivates them?

Hersberg's Theory of Motivation

Which one of the following is likely a negative component of working in a balanced structure?

Higher communication requirements

What is the biggest gamble you will take as a PM

Hiring

You re a project manager for an application development project. You have eight team members whoa re all adding opinions about the web connectivity feature of the application. Of the following statements, which one most likely came form a team member with an aggressive personality type?

I've done this before so I know it works

You decide that you want the vendor to provide a fixed price for the materials your project will need. You create the SOW for the work. What other Documents should you send to vendors?

IFB

project management process groups (5)

INITIATING, Planning, Executing, Monitoring, Controlling (IPEMC)

NOT a PM process

Implementing

Importance of project management in IT projects

Improve success of projects

Which of the following is not one of the top ten skills or competencies of an effective project manager?

Integrity

What is the primary advantage of an IT project manager requiring a vendor to deliver a fixed quote?

It allows the project manager to incorporate the quote into a proposed budget

When creating a project team, why must the project manager know the skills of each of the prospective team members?

It helps the project manager assign tasks

What is a project priority?

It is the ability of a project manager to determine which project is the most valuable to an organization

What is budget at completion?? (BAC)

It is the amount of total project before the project is done

What is project portfolio Management?

It is the management and selection of which projects will be engaged, allowed to continue, or stopped based on conditions within the organization or project.

Why is disagreeing considered to be an effective part of team discussions?

It shows the project team is thinking and considering alternative solutions

You are the project manager of the GHR Project for your organization. This project has just recently been initiated, and the requirements of the project have been agreed upon. Your sponsor would now like you to host a meeting that will review the agreement of the project objectives and establish the direction of the project. What type of a meeting does management want you to host?

Kickoff Meeting

What causes internal conflicting IT projects?

Lack of communication

Which topic is usually not included in the feasibility study?

Market Research

Personnel in a ____ organizational structure report directly to two manager

Matrix

Harold believes in challenging the project team and pressing their abilities to learn and do more. What management theory does Harold most likely believe in?

McGregors Theory of X and Y

Which of the following is not part of the triple constraint of project management?

Meting communication goals

What is the name of the committee that may select your project to be initiated?

Murder Board

A method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time is

Net present value

Management would like you to examine the value of the project to determine its true worth for the required investment. What type of benefits measurement approach does management want you to complete?

Net present value analysis

Effort

Number of workdays or work hrs required to complete the task

Stakeholder analysis documents

Often sensitive

One of your team members suggests padding all the activities by 10-20 hours to ensure there is enough time in case there are problems with the work? You disagree with this. Why?

Parkinsons Law

What law states that work will expand to fill the amount of time allotted to it?

Parkinsons Law

If you subscribe to Herzberg's Theory of Motivation, which one of the following must exist as a hygiene agent before you may offer motivating agents to your project team?

Paycheck

what organizational component is more likely to review your project to determine if its worthy of investment?

Portfolio review board, this board consists of upper management and decision makers.

A document that formally recognizes the existence of a project and provides direction on the project's objectives and management.

Project charter

All of the following components are part of the scope baseline except which one: -Project charter -project scope statement -Project WBS -WBS Dictionary

Project charter

What is the primary difference between a project and operations?

Projects are temporary and operations are ongoing

Tools used to develop schedules include all BUT

RIO Method

The least accurate method of estimating the cost of a project is ____

ROM

When a project manager sends a vendor an RFP, what is he asking for?

Request For Proposal so that a decision can be made based on the proposed solution for the SOW

The most important element for the project manager to establish is

Scope

What refers to all the work involved in creating the products of the project and the process used to create them?

Scope

refers to all work involved in creating products of the project and processes used to create them.

Scope

The sequence discussed int the lectures for developing a project plan would be

Scope > Life Cycle > Deliverables > WBS

Each project will receive points in each category and the project with the most points will be selected. What type of benefits measurement approach is being completed in this organization.

Scoring Model

Which of the following is not a best practice for new product development projects?

Select projects that will take less than two years to provide payback

You are working with management to evaluate and understand their goals for a new technology project you'll be leading. WHAT are SMART goals?

Specific, Measurable, Achievable, Relevant, Time-bound

The project lifestyle that includes multiple project iterations is ____

Spiral

Types of cost estimating methods discussed do NOT include

Structured

what role does management play in project management?

Support

Which of the following is not a phase of the traditional project life cycle?

Systems analysis

What is the term used to describe a framework of the phases involved in developing information systems?

Systems development lifecycle

Which is NOT described as an external influence on a project?

Technology

You are an IT project manager for the UYQ Organization and are working on a new project to create new software for manufacturers. You are just starting to work on the intent of the project, the high-level goals, and the opportunity for the organization to formulate a document that links the project objectives to the business needs. What type of document are you creating?

The Concept Definition Statement

An EAC is an important metric that gauges

The estimated cost at the end of the project

What is the most important thing in your presentation?

The message

Why should an IT pm use most likely, optimistic, and pessimistic scenarios when calculation the time required for a task?

The most likely, optimistic and pessimistic scenarios allow an it project manager to predict average time expense required to complete a task

Which of the best solution two project managers can take to resolve conflicting projects?

The project managers from both projects should meet and determine if a solution can be reached between them

what is the purpose of the project charter?

To authorize a project

What is the main goal of project cost management?

To complete a project within the approved budget.

Why must a project manager address the users impacted by the technology in a feasibility study?

To determine the downtime caused by the product

Why must you interview the project decision makers before starting the project?

To determine the project results

Why should you create a WBS for every project?

To ensure the project is complete and whole at a finish

What is the main purpose of project planning is?

To guide execution

What is the goal of a project sponsor?

To increase the profits through the project led by the assigned project manager

Before your project can move forward, management must review the agreement of the project objectives and establish the direction of the project. What type of a meeting does management want you to host?

Tollgate approval

One risk, managing an electrical component in your project work, is deemed too dangerous to handle internally, so you and your team decide to hire a vendor to manage this. What type of risk response is this?

Transference

A WBS is is a deliverable-oriented grouping of work involved in a project

True

Requirements and acceptance criteria are directly related

True

Scope ____ is often achieved by a customer inspection and then sign-off on key deliverables

Verification

Scheduling - SOP

WBS -> Effort estimation -> make schedule

Defining requirements for a project is best established

When scope is established

Scope (also known as scope statement) comes from all BUT ____

Work breakdown structure

What would signify the end of each phase?

a definite deliverable result

Which of the following is not needed when creating a WBS ?

a preferred sequence of project activities

Of the following, which decision making process is reflective of the consultative decision?

a project manager who makes a decision based on team members counsel and advice

Of the following, which decision-making process is reflective of the directive decision?

a project manager who makes the decision with no team input

What is a project network diagram?

a sequential mapping of the project work

What is a sub team?

a specialized team that is assigned to one area of a large project or to a geographical area

Of the following, which is good team building exercise?

a team event outside of the office

Of the following, which two are attributes of a successful project Manager?

a, d - experience working with technology, experience as a traditional manager

Of the following, which two are attributes of a successful project manager?

a, d. Experience working with technology, Experience as a traditional manager

You are the PM for your organization and you're creating the project team. Of the following which two are the methods the PM can use to assess internal skills?

a,c - prior projects, recommendation of management

You are the project manager for your organization and you're creating the project team. Of the following, which two are methods the project manager can use to assess internal skills?

a,c. Prior projects, Recommendation of management

What is the present value of $575,000 four years from today if the rate of return is six percent?

a. $455,453

Of the following, which decision-making process is reflective of the directive decision?

a. A project manager who makes the decision with no team input

You are the project manager for your organization and will manage 23 people as part of your project team. Management has encouraged you to create subteams for this implementation project. What is a subteam?

a. A specialized team that is assigned to one area of a large project or to a geographical area

You are the project manager for your organization, and you're working with your project team to create the WBS. You and the project team are examining each deliverable of the project and are subdividing the deliverables into smaller elements. Once you've created the WBS, what document can you create next in your project planning?

a. Activity list

You are the project manager for your organization. Your current project is similar to a project you finished recently for your organization. You decide to base the current project cost estimate on the previous project. What type of cost estimating are you using in this instance?

a. Analogous

How often should a project manager meet with the entire project team?

a. At least monthly

Jane is the project manager for her organization. She is preparing the business case and identifying the business goals and objectives for an identified problem that a project may solve. Jane is comparing two different applications for performance, cost, scalability, and the expected time for the end users to learn the software applications. What tool is Jane using as part of her creation and documentation of the business goals and project objectives?

a. Benchmarking

You are the project manager for your organization. Management has asked that you create a detailed cost estimate for a new solution they'd like you to implement. What type of project estimating must account for every expense within a project before the work begins?

a. Bottom-up estimating

What is the name of the numbering sequence a project manager can use to identify the components of a WBS?

a. Code of accounts

Mark is the project manager of the BGH Project. This project doesn't have much time for planning, as the project customer is urgent for a solution to be implemented. Mark has a limited amount of time to complete the research for the solution. When time is of the essence, what can a project manager do to increase research productivity?

a. Delegate the research topics among team members.

Marty is the project manager, though her manager calls her the project coordinator, for her organization. Her manager, Tom, meets with Marty and the project team weekly to assign project work and to review the project work completed so far in the project. The project team members have regular operational work to do in addition to the completion of the project work. What type of an organizational structure is Marty likely a project manager for?

a. Functional

What management theory suggests that people will perform better when they are offered a reward that motivates them?

a. Herzberg's Theory of Motivation

You are a project manager for an application development project. You have eight team members who are all adding opinions about the web connectivity feature of the application. Of the following statements, which one most likely came from a team member with the aggressive personality type?

a. I've done this before so I know it works

You are the IT project manager for your organization. Several projects being initiated in your organization have large financial requirements, entail extensive usage of human resources, and require access to network facilities. You suggest that project priority be established. What is project priority?

a. It is the ability of a project manager to determine which project is the most valuable to an organization.

Percy is the project manager of a large project that spans three countries. The project team is operating as a virtual team. There have recently been some arguments among the project team members over the technical implementation of the project. What causes internal conflicting IT projects?

a. Lack of communication

You are the project manager for the NHQ Organization. You and several project managers have been invited to present your potential projects to a management committee to determine the worthiness, return on investment, and potential risks. What is the name of this committee that may select your project to be initiated?

a. Murder board

Management is considering a new project for your organization. This project will likely last for three years with the realization of benefits each quarter the project is in existence. Knowing that the benefits will be available to the company at each quarter, management would you like to examine the value of the project to determine its true worth for the required investment. What type of benefits measurement approach does management want you to complete?

a. Net present value analysis

If you subscribe to Herzberg's Theory of Motivation, which one of the following must exist as a hygiene agent before you may offer motivating agents to your project team?

a. Paycheck

What is the primary difference between a project and operations?

a. Projects are temporary and operations are ongoing

When requesting an internal résumé to recruit team members, why must the project manager use extreme caution?

a. Résumés have the connotation of getting, or keeping, a job.

Management is considering several projects that they would like to implement. To determine which projects are the best for the organization, management has created six categories to measure each project: profitability, risk exposure, schedule, marketplace conditions, competency required, experience, and efficiency gained. Each project will receive points in each category, and the project with the most points will be selected. What type of benefits measurement approach is being completed in this organization?

a. Scoring model

You are working with management to evaluate and understand their goals for a new technical project you'll be leading. You want to use the SMART approach in your assessment of the project goals. What does SMART mean?

a. Specific, measurable, achievable, relevant, time-bound

Why should a project manager conduct interviews for prospective team members?

a. To determine if a person should be on the team or not

Once the physical workstations are in place, Sam will release an automated script to deploy an OS to the new workstations. What type of relationship best describes these two tasks?

a. fs

Phil is the project manager of a network upgrade. All of the client workstations are to be replaced, and this task has been assigned to Steve, Harry, and Beth. Once the physical workstations are in place, Sam will release an automated script to deploy an operating system to each of the new workstations. What type of relationship best describes these two tasks?

a. fs

You are the project manager for your organization, and you and the project team are creating your WBS for a software development project. You are mapping the WBS to phases within your project. Of the following, which one is the end result of a phase that can help in the WBS creation?

a.Milestones

What is the difference between a three-point estimate and a PERT estimate?

a.PERT uses a weighted average of the most likely, whereas the three-point estimate is really just an average of all three estimates.

All of the following components are part of the scope baseline except for which one?

a.Project charter

Once you've created the WBS, what document can you create next in your project planning?

activity list

Why should the project scope be guarded against simple additions?

additions, even simple ones can greatly impact the success of a project

Which solution would allow project managers to disseminate information among projects quickly and easily?

an Intranet project page should be created for all project managers

When creating audience handouts for a presentation, what info must be included in the handouts?

an executive summary

You are helping to create a project charter. One of the elements you need to include is the high level risks in your project. Which one of the following is the best definition of a risk?

an uncertain event or condition that can have a negative or positive effect on the project

You are the project manager for your organization. Your current project is similar to a project you finished recently for your organization. You decide to base the current project cost estimate on the estimate on the previous project. What type of cost estimating are you using?

analagous

stakeholder

anyone with a legitimate interest in the project outcome

How often should a project manager meet with the entire project team?

at least monthly

Of the following, which are two skills that a project manager must have to be successful?

b, d. Organizational skills , Passion for the project

Of the following, which are two skills that a project manager must have to be successful?

b,d Organizational Skills, passion for the project

You are the project manager for your organization. Management has asked that you use PERT for estimating the time it takes to complete the project. Using PERT, what time would you record for an activity that has an optimistic time of 25 hours, a most likely time of 44 hours, and a pessimistic time of 76 hours?

b. 46 hours

You are the project manager for a project that will develop in-house software used to monitor computer parts inventory. Your project sponsor asks that you begin working on the WBS. What is a WBS?

b. A decomposition of the project scope

Gary is the business analyst for his organization, and he's created a proposed solution for the company to implement. Management has asked you to create a feasibility study based on Gary's findings. What is a feasibility study?

b. A plan based on the project research

Which one of the following is not needed when creating a WBS?

b. A preferred sequence of project activities

Of the following, which decision-making process is reflective of the consultative decision?

b. A project manager who makes a decision based on team members' counsel and advice

You are helping to create the project charter. One of the elements you need to include is the high-level risks in your project. Which one of the following is the best definition of a risk?

b. An uncertain event or condition that can have a negative or positive effect on the project

What research technique breaks down large problems into smaller, manageable components?

b. Functional decomposition

Why should a project manager demonstrate return on investment (ROI) in the financial obligation portion of a feasibility study?

b. He should include ROI to demonstrate the validity of the project.

Jane is the project manager for her organization, and management has instructed her to create some team development exercises. Of the following, which one is not an example of team development?

b. Industry certifications

What is the budget at completion (BAC)?

b. It is the amount of the total project before the project is done.

John is the project manager for his organization, and he's creating the project management plan. He is reviewing the project scope baseline with his project team so that they'll understand the requirements and direction of the project. Which of the following is the correct definition of the project scope baseline?

b. It is the combination of the project scope statement, the WBS, and the WBS dictionary.

Of the following, which topic is not usually included in a feasibility study?

b. Market research

You are the project manager for your organization, and management has presented a new project to you. This project requires that you adhere to several government regulations for the project deliverable. In this instance, what are the government regulations considered?

b. Requirements

Which project management plan defines integrated change control?

b. Scope management plan

As a project manager, you need to manage your project team, but you also need to lead your project team to finish the project. You need reliable, dedicated workers on your project team. What is the best way to create reliable, hard-working teams?

b. Set an example by being reliable and hard working.

Complete this sentence: A successful relationship between the team members and the project manager should be _____________.

b. Symbiotic

You are an IT project manager for the UYQ Organization and are working on a new project to create new software for manufacturers. You are just starting to work on the intent of the project, the high-level goals, and the opportunity for the organization to formulate a document that links the project objectives to the business needs. What type of document are you creating?

b. The Concept Definition Statement

A project manager would like to use an anonymous tool to gain a consensus on the needs of the project. Which tool is the project manager likely to use?

b. The Delphi Technique

You are the project manager for your organization, and you are preparing a presentation for management. This project will help your organization become more efficient and it will help your career as a project manager in your organization. Your audience will include the CEO, customers, and end users. Considering this information, what is the most important thing in your presentation?

b. The message

Why must you interview the project decision makers before starting the project?

b. To determine the project results

Why must the project manager have authority over a project?

b. To ensure the actions required to complete the project will be enforced

You are the project manager for your organization. Your current project is a database upgrade project, and your project team has completed the first phase of the project. Before your project can move forward, management must review the first phase and determine if the project is allowed to transition to phase two. What is this review process called?

b. Tollgate approval

Mark and Janice can begin work on their assigned tasks at the same time. What type of relationships do these tasks have?

b. ss

You are the project manager of a web server and website upgrade. You have assigned Mark the task of creating the webpages and Janice the task of developing the webpages. Mark and Janice can begin work on their assigned tasks at the same time. What type of relationship do these tasks have?

b. ss

You are implementing a small network and would like to create a WBS. Todd, your assistant, does not want to create a WBS for such a small project. Why should you create a WBS for every project?

b.To ensure the project is complete and whole at finish

You are the project manager of the NYQ project. You suspect that some project team members aren't interested in the project. What is the best path to make others develop a passion for the project?

become passionate about the project yourself

What type of project estimating must account for every expense within a project before the work begins?

bottom-up estimating

How is camaraderie created on a team?

by the experience of the team as a whole

You are the project manager of a project to install 8,500 workstations in an organization. You have estimated that the optimistic cost of the labor for each workstation will be $99, the most likely cost will be $149, and the worst-case cost for each workstation will be $225. What cost will you record for your cost estimate per workstation?

c. $158

Frank is proposing a project to management. His project will require $300,000 to be initiated and will last for two years. Considering that the current rate of return is six percent, what must Frank's project be worth in two years as a minimum for management to consider this project?

c. $337,080

When a project manager sends a vendor an RFP, what is he asking for?

c. A Request for Proposal so that a decision can be made based on the proposed solution for the SOW

You are working with your project team to decompose the project scope down the work packages. Some of the project team members are concerned that you'll want to subdivide the deliverables to a very granular level rather than trust the project team to do their work. You assure them that this won't happen, as you're using the 8/80 Rule. What is the 8/80 Rule?

c. A heuristic that says a task should not last more than 80 hours or less than 8 hours

Management has asked that you hire a moderator for a new focus group. What is a focus group?

c. A sampling of users affected by the proposed technology

Of the following, which is a good team-building exercise?

c. A team event outside of the office

One of your primary concerns with the project scope is that the stakeholders may add requirements once the project is in motion. Why should the project scope be guarded against even simple additions?

c. Additions, even simple ones, can greatly impact the success of a project.

When creating audience handouts for a presentation, what information must be included in the handouts?

c. An executive summary

You are the project manager of the NYQ Project. You suspect that some project team members aren't interested in the project. What is the best path to make others develop a passion for the project?

c. Become passionate about the project yourself.

You are the project manager for your organization and are trying to determine if you should buy or build a solution. You've determined that your project team could build the solution for $23,500 and the monthly maintenance on the solution will be $1,200. A vendor reports that they can build the solution for $17,000 but the monthly maintenance fee with the vendor will be $1,800. Should you buy or build this solution?

c. Buy the solution if you'll keep it less than 11 months.

How is camaraderie created on a team?

c. By the experiences of the team as a whole

What is the key to working with multiple subteams?

c. Communication between team leaders and the project manager

What should a project manager do to an IT implementation to accurately predict the total cost of the project?

c. Divide the project into phases and assign a dollar amount to each phase.

Of the following, which is not a method you should employ when working with "evaders" during a team discussion?

c. Have the evader listen to all of the comments and then make his decision.

You are the project manager for your organization and are about to begin the procurement process. You have decided that you want the vendor to provide a fixed price for the materials your project will need. You create the SOW for the work. What other document should you send to the vendors?

c. IFB

All of the following are project management process groups except for which one?

c. Implementing

You are the project manager for your organization and are working with your project team to create the project scope statement. Part of the scope statement is to define the constraints and assumptions that you must work with in the project. Which one of the following is an example of a project assumption?

c. Interoperability of the software and existing hardware

Why should project team meetings have minutes recorded?

c. It allows the project manager to maintain a record of what was discussed.

What is project portfolio management?

c. It is the management and selection of which projects will be engaged, allowed to continue, or stopped based on conditions within the organization or project.

What is a fully burdened workload?

c. It is the prediction of the number of hours required by staff to complete each phase of the project.

Why is disagreeing considered to be an effective part of team discussions?

c. It shows that the project team is thinking and considering alternate solutions.

You are the project manager of the GHR Project for your organization. This project has just recently been initiated, and the requirements of the project have been agreed upon. Your sponsor would now like you to host a meeting that will review the agreement of the project objectives and establish the direction of the project. What type of a meeting does management want you to host?

c. Kickoff meeting

Harold is the project manager for his organization. He believes that project teams can be self-led and want to accomplish the project as long as they understand the work they are to complete. Harold believes in challenging the project team and pressing their abilities to learn and do more. What management theory does Harold most likely believe in?

c. McGregor's Theory of X and Y

You are working with your project team and management to determine how long the project will take. One of your team members suggests padding all of the activities by 10-20 hours to ensure there's enough time in case there are problems with the work. You disagree with this idea. Why?

c. Parkinson's Law

You are the project manager for your organization and are reviewing the requirements for your new project. The business analyst has completed the requirements and is consulting with you on what each requirement is and why it's important to the project stakeholders. You would like to create a table that maps each requirement, its characteristics, when the requirements will be created, and other information. What type of a table would you like to create?

c. Requirements traceability matrix

McClelland's Theory of Needs suggests that people are driven by one of three needs. Which one of the following is not one of the three needs in McClelland's theory?

c. Reward

What role does management play in project management?

c. Support

What is project management?

c. The ability to manage a temporary endeavor to create a unique product or service—on time and within budget

You are the project manager for your organization and are creating the project schedule. You know that a project schedule is composed of all the following components except for which one?

c. The budget for the project

Gary is the project manager of a small project for his organization. You are serving as a project management consultant to this project. Gary tells you that because his project is so small, he doesn't feel the need to create a WBS. You tell Gary that it's in the project's best interest for him to follow through and create the WBS. Why must Gary and the project team create a WBS?

c. The creation of the WBS ensures that all of the project deliverables are fully identified and decomposed so that the necessary resources may be obtained and assigned to the work.

Why should an IT project manager use most likely, optimistic, and pessimistic scenarios when calculating the time required for a task?

c. The most likely, optimistic, and pessimistic scenarios allow an IT project manager to predict the average time expense required to complete a task.

Why can a focus group be counterproductive?

c. The participants may focus on the problems of the old technology rather than the goals of the project.

Of the following, which is the best solution two project managers can take to resolve conflicting projects?

c. The project managers from both projects should meet and determine if a solution can be reached between them.

You are the project manager for the NQQ Project. You have been working with the project team to create the WBS and have now decomposed the project down to work packages. What is a work package?

c. The smallest decomposed object in the WBS

Which one of the following is an example of an estimate using a parametric model?

c. There are 7,100 network drops, and each drop will cost $175.

You are the project manager for the JHW Organization. Management has come to you with a proposed solution to standardize all workstations and laptops in your organization. They would like you to first complete a feasibility study for the solution with a focus on the total cost of the project implementation. You agree but insist that you should also address the users of the project that will be affected by the change the project will create. Why must a project manager address the users impacted by the technology in a feasibility study?

c. To determine the downtime caused by the product

What is the purpose of conducting interviews of existing team members?

c. To determine the tasks each team member should be responsible for

A new project has been launched by Shelly Dere, the project sponsor. Shelly insists that the project manager have total autonomy over the project decisions, but Shelly will retain the control of the project budget. What is the goal of a project sponsor?

c. To increase profits through the project led by the assigned project manager

Marty is the project manager for his company, and he believes that he'll need to train the project team. Management is concerned about the cost of the training. Marty tells management that this training isn't really an expense for the project. When is training considered an expense?

c. When the training experience does not increase the ability of the team to implement the technology

You are the project manager for your organization. Management has approved the project scope, and they've asked you and your project team to begin creating a project network diagram. What is a project network diagram?

c.A sequential mapping of the project work

What law states that work will expand to fill the amount of time allotted to it?

c.Parkinson's Law

You are the IT project manager for a project to install a new mail server. Which of the following best describes the best approach to creating the WBS?

c.Work with the project team and the key stakeholders to create the WBS.

What is the key to working with multiple teams?

communication between team leaders and the project manager

What type of document are you creating when you have the intent of the project,

concept Definition statement

Why must gary and the project team create a WBS?

creation of WBS ensures that all of the project deliverables are fully identified and decomposed so that the necessary resources may be obtained and assigned to the work

What should signify the end of each phase?

d. A definite deliverable result

Marci is a project manager in her organization and she is collecting requirements for a new project. She is working with Frances, an end user, to see how Frances is using the current software that Marci's project deliverable will replace. Marci asks Frances questions as she works, stops Frances to explore the purpose behind the software activities, and quizzes Frances on each step of the software activity. What is Marci doing in this instance?

d. Active observation

Which solution would allow project managers to disseminate information among projects quickly and easily?

d. An intranet project page should be created for all project managers.

You are working with Sarah on developing a project charter for a new project. All of the following elements should be include in the project charter except for which one?

d. Company mission statement

You and the project team have identified the critical path and are now reviewing the available float in your project network diagram. All of the following statements about float are incorrect except for which one?

d. Float is the amount of time an activity can be delayed without causing the project to be late.

Ronald is the project manager for his organization and is completing a project for a customer. Ronald and his project team have completed the project scope, and they could turn the project deliverables over to the customer and close the project, but they still have $12,500 in the project budget. Ronald decides to add some features to the software that would make the software better and to consume the remaining budget. This scenario is an example of which term?

d. Gold plating

Complete the following sentence: Standards are _______________ while regulations are _______________.

d. Guidelines, requirements

You are the project manager for an organization that is a balanced matrix. Your project team members come from many different areas of the organization. Which one of the following is likely a negative component of working in a balanced structure?

d. Higher communication requirements

Sally is the project manager for the NAA Project in her organization. She is about to create the WBS based on the approved project scope for her project. She would like to include several key stakeholders in the creation of the WBS. What is the primary benefit of including the stakeholders in the WBS creation process?

d. Including stakeholders helps to promote shared ownership of the project.

You are the project manager for your organization, and you'll need to procure servers and workstations from the vendor. You'd also like the vendor to install the operating system on each of the workstations based on an image you've created. In your procurement process, you've specified that the vendor must provide a fixed quote for the work. What is a primary advantage of an IT project manager requiring a vendor to deliver a fixed quote?

d. It allows the project manager to incorporate the quote into a proposed budget.

When creating a project team, why must the project manager know the skills of each of the prospective team members?

d. It helps the project manager assign tasks.

Why is the WIIFM principle a good theory to implement with project management?

d. It shows the team how the success of the project will impact each team member personally.

Why must lag times be scheduled between tasks in a project network diagram?

d. Lag times allow other events to be completed before successor tasks can begin

You are the project manager of the JHN Project. You have estimated the project will cost $129 for each unit installed. There are 1,200 units on this project. What type of estimate is this?

d. Parametric estimating

You are a project manager in your organization and would like to present a project to management. What organizational component is most likely to review your project to determine if it is worthy of investment?

d. Portfolio review board

You are the project manager for your organization and have been assigned a new project team. Many of the project team members haven't worked with each other before, so you elect to do some team building exercises to help the team learn and trust one another. What project management plan defines this process of team development?

d. Project human resource plan

You are the project manager for your organization, and you're creating with your project team the project management plan. Which project management plan defines how the project deliverables will be inspected by the project team?

d. Quality management plan

Why should a project manager avoid assigning specific dates to tasks when at all possible during the creation of the network diagram?

d. Tasks assigned to dates do not consider both successor and predecessor tasks.

Harry is the project manager for his organization. Elizabeth, his manager, has asked that Harry create a bottom-up cost estimate for a new project. What is a bottom-up cost estimate?

d. The process of creating a detailed estimate for each work package in a WBS

Complete this sentence: In order to complete successful planning, the project manager must know ______________________?

d. The requirements the project must satisfy

What is the purpose of the project charter?

d. To authorize a project

You are the project manager of the NHQ Project and are working with your team to create risk responses. One risk, managing an electrical component in your project work, is deemed too dangerous to handle internally, so you and the project team elect to hire a vendor to manage this portion of your project. What type of risk response is this?

d. Transference

Of the following, which is the best choice for conducting meetings when the project team is dispersed geographically?

d. Use video conference software to link to all of the different teams to discuss the project.

The project team is in disagreement over which OS to use on a new server. The project manager tables the issues and says the decision can wait until next week. This is an example of which project management negotiating technique?

d. Withdrawal

What is a WBS? (Work Breakdown Structure)

decomposition of the project scope

What should a project manager do to an IT implementation to accurately predict the total cost of the project?

divide the project into phases and assign a dollar amount to each phase

All of the following statements about float are incorrect except?

float is the amount of time an activity can be delayed without causing the project to be late

establish both ______ and ____ communications plans

formal and informal

Ronald decides to add some features to the software that would make the software better and to consume the remaining budget. This scenario is an example of which term?

gold plating

Of the following which is not a method you should employ when working with "evaders" during a team discussion?

have the evader listen to all of the comments and then make his decision

What is the 8/80 rule?

heuristic that says a task should not last more than 80 hours or less than 8 hours

Milestones

identify critical points in schedule

Evaluation of changes to the plan should include a(n)

impact analysis on -scope -time -cost -quality -requirements/acceptance criteria

Scope statement

includes summary of : -summary of all projects deliverable -statement of what determines project success

What is the primary benefit of including the stakeholders in the WBS creation process?

including stakeholders helps to promote shared ownership of the project

Of the following, which one is not an example of team development?

industry certifications

Which of the following is an example of a project assumption? -predefined schedule -predefined budget -interoperability of the software and existing hardware -a requirement to include scalability in the hardware you add to operations

interoperability of the software and existing hardware

Why should project team meetings have minutes recorded?

it allows the project manager to maintain a record of what was discussed

Which of the following is the correct definition of the project scope baseline?

it is the combination of the project scope statement, the was, and the was dictionary

What is a fully burdened workload?

it is the prediction of the number of hours required by staff to complete each phase of the project.

Why si the WIIFM (What is in it for me) principle a good theory to implement with project management.

it shows the team how the success of the project will impact each team member personally

Why must lag times be scheduled between tasks in a project network diagram?

lag times allow other events to be completed before successor tasks can begin

Of the following, which one is the end result of a phase that can help in the WBS creation?

milestones

You estimated the project will cost 129 for each unit installed. there are 1200 units on this project. What type of estimate is this?

parametric estimating

What project management plan defines this process of team development?

project human resource plan

Which project management plan defines how the project deliverables will be inspected by the project team?

quality management plan

A project requires you to adhere to several government regulations for the project deliverable. What are the government regulations considered?

requirements

You would like to create a table that maps each requirement, its characteristics, when the requirements will be created and other info. What type of table would you like to create?

requirements traceability matrix

main purpose of _________ __________ is to create a smoother distribution

resource leveling

When requesting an internal resume to recruit team members, why must the project manager use extreme caution?

resumes have the connotation of getting or keeping a job

McClelland's Theory of Needs suggests that people are driven by one of three needs. Which one of the following is not one of the three needs of McClellands Theory?

reward

Which project mangent plan defines integrated change control?

scope management plan

What is the best way to create reliable, hard working teams?

set an example by being reliable and hard working

PM needs to establish

set up tasks +effort per task +assign team +gauge abiliity = schedule or duration

What is a work package?

smallest decomposed object in the wbs

A successful relationship between the team members and the project manager should be ______

symbiotic

Why should a PM avoid assigning specific dates to tasks when at all possible during the creation of the network diagram?

tasks assigned to dates do not consider both successor and predecessor tasks.

A project manager would like to use an anonymous tool to gain consensus on the needs of the project. Which tool is the project manager likely to use?

the Delphi Technique

What is project management

the ability to manage a temporary endeavor to create a unique product or service - on time and within budget

You know that a project schedule is composed of all the following components except which one?

the budget for the project

Why can a focus group be counterproductive?

the participants may focus on the problems of the old technology rather than the goals of the project

What is a bottom up cost estimate?

the process of creating a detailed estimate for each work package in a WBS

In order to complete successful planning, the project manager must know _______-

the requirements the project must satisfy

Which one of the following is an example of an estimate using the parametric model?

there are 7100 network drops, and each drop will cost$175

Why should a project manager conduct interview for prospective team members?

to determine if a person should be on the team or not

What is the purpose of conducting interviews of existing team members?

to determine the tasks each team member should be responsible for

why must the project manager have authority over a project?

to ensure the actions required to complete the project will be enforced

Main purpose of Project planning...

to guide execution

project team & stakeholders must have same _____ of products produced, and how

understanding

Of the following, which is the best choice for conducting meetings when the project team is dispersed geographically?

use video conference software to link to all the different teams to discuss the project

When is training considered an expense?

when the training experience does not increase the ability of the team to implement technology

Project team has a disagreement over which OS to use. The PM tables the issues and says the decision can wait until next week. This is an example of which project management negotiating technique?

withdrawal

You are the IT project manager for a project to install a new mail server. which of the following best describes the best approach to creating the WBS?

work with the project team and the key stakeholders to create the WBS