ITSS Exam 2
A Gantt chart portrays a project as a network diagram consisting of numbered nodes representing project tasks. True False
False
Business process redesign involves a radical rethinking of the business model. True False
False
ESS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. True False
False
Enterprise systems are built around a small number of predefined business processes. True False
False
Neural networks are not well-suited for diagnostic systems in medicine. True False
False
One apt slogan of the knowledge management field is "Effective knowledge management is 80 percent technological and 20 percent managerial and organizational." True False
False
The CEO and Board of Directors of a company are responsible for developing a corporate-wide information systems plan. True False
False
The impacts of knowledge-based investments are easy to measure. True False
False
To reap the maximum benefits from enterprise software, companies should customize it to conform to their existing business processes. True False
False
Transaction and clerical systems that displace labor and save space typically produce less tangible benefits than management information systems. True False
False
Which of the following Internet business models involves a merchant creating an online digital environment that enables people with like interests to share information? a) Community Provider b) Market creator c) Portal d) Service Provider e) Transaction broker
a) Community Provider
Which of the following is not a hidden cost of offshore outsourcing? a) The cost of skilled programmers b) Vendor selection c) Cultural issues d) Transition costs e) Layoffs
a) The cost of skilled programmers
Using the Internet to find potential customers inexpensively for products that have low demand is an example of: a) long tail marketing. b) crowdsourcing. c) clickstream advertising. d) online profiling. e) behavioral targeting.
a) long tail marketing.
A secure website that links a large firm to its suppliers and other key business partners is called a(n): a) private industrial network. b) e-hub c) exchange d) marketspace
a) private industrial network
System Design: a) shows how the new system will fulfill the information requirements. b) translates system specifications into software program code. c) is concerned with the logical view of the system solution d) determines whether a solution is feasible from a financial and organizational standpoint. e) identifies the information requirements for a system
a) shows how the new system will fulfill the information requirements.
Geoadvertising sends ads to users based on their: a. GPS locations. b. home addresses. c. website behaviors. d. shopping preferences. e. Google Maps settings.
a. GPS locations.
Facebook's "like" button is an example of which of the following? a. Network notification b. Collaborative shopping c. Social sign-on d. Social search e. Newsfeed
a. Network notification
In what stage of systems development are design specifications created? a. Systems design b. Systems analysis c. Implementation d. Conversion e. Testing
a. Systems design
The business value of an effective supply chain management system includes all of the following except: a. increased inventory levels. b. cost reduction. c. improved delivery service. d. faster time to market. e. supply matched to demand.
a. increased inventory levels.
Acceptance testing: a. provides the final certification that the system is ready to be used in a production setting. b. tests the conversion of legacy data to the new system. c. tests each program separately in the system. d. includes all the preparations for the series of tests to be performed on the system. e. tests the functioning of the system as a whole.
a. provides the final certification that the system is ready to be used in a production setting.
Which of the following are the three major types of knowledge management systems? a) COPs, ECM, and MIS b) Enterprise-wide knowledge management systems, KWS, and intelligent techniques c) DBMS, DSS, and ECM d) MIS, DSS, and TPS e) CRM, SCM, and CAD
b) Enterprise-wide knowledge management systems, KWS, and intelligent techniques
Specialized systems that enable scientists and engineers to create and discover new knowledge for a company are called: a) wikis b) KWS c) COPs d) LMS e) enterprise-wide knowledge management systems.
b) KWS
Major CRM software products include which of the following capabilities to support the sales process? a) Customer satisfaction management b) Lead management c) Events management d) Returns management e) Channel promotions management
b) Lead management
A software package evaluation process is often based on a series of detailed questions sent to vendors, called a(n): a) information systems management plan. b) RFP. c) systems design document. d) logical design document. e) strategic planning document.
b) RFP.
Which of the following statements about scoring models is not true? a) There are many qualitative judgments involved in using a scoring model. b) The most important outcome of a scoring model is the score. c) A scoring model is useful for selecting projects where many criteria must be considered d) Agreement on the criteria used in a scoring model often requires lengthy discussions among the decision-making group. e) Weights assigned in a scoring model indicate which criteria are considered the most important by the decision-making group.
b) The most important outcome of a scoring model is the score.
A native mobile app is: a) one that can operate on all platforms and devices. b) a standalone application that does not use a browser c) a mobile web app d) a responsive mobile app e) a mobile website
b) a standalone application that does not use a browser
________ software modules seek to enhance collaboration between a company and its selling partners. a. SCM b. PRM c. DRM d. SFA e. ERM
b. PRM
Which of the following is not a feature of agile development? a. Continuous integration b. Waterfall approach c. Early testing d. Cross-functional teams e. Sprints
b. Waterfall approach
Distribution and delivery of products to retailers is part of the: a. supplier's internal supply chain. b. downstream portion of the supply chain. c. intermediate portion of the supply chain. d. external supply chain. e. upstream portion of the supply chain
b. downstream portion of the supply chain.
An upscale restaurant supply business is implementing an information system that will enable it to add same-day home delivery of groceries to consumers. This is an example of: a. rationalization of procedures. b. paradigm shift. c. automation. d. business process redesign. e. TQM
b. paradigm shift.
Deep learning networks: a. require labeled data as input. b. use multiple layers of neural networks to detect patterns in input data. c.rely on experts to tell the system what patterns to expect in the data. d. require explicit programming by humans to identify patterns in unlabeled data. e. rely on humans to help it identify patterns
b. use multiple layers of neural networks to detect patterns in input data.
CRM systems help businesses achieve which of the following business objectives? a) Faster time to market with new products and services b) Automated accounting processes c) Enhanced customer intimacy d) Automated production forecasts e) Enhanced supplier intimacy
c) Enhanced customer intimacy
Which of the following is not a major entity in Nike's supply chain? a) Nike's customers b) Nike's contract suppliers c) Nike's employees d) Nike's distributors e) Nike's retailers
c) Nike's employees
Which of the following variables in project management is an indicator of how well the project satisfies management objectives? a) Scope b) Cost c) Quality d) Time e) Risk
c) Quality
Which process develops a detailed description of the functions that a new information system must perform? a) Test plan development b) Feasibility study c) Requirements analysis d) Management plan e) System design
c) Requirements analysis
All of the following are long-term strategic factors that should be considered in making the business case for a new information system except: a) increasing the scope of the firm b) lowering production costs c) current relationships with suppliers d) matching or exceeding competitor capabilities e) differentiation of products and services
c) current relationships with suppliers
The ________ phase of decision making involves identifying and exploring various solutions to a problem. a) intelligence b) implementation c) design d) analysis e) choice
c) design
When managers represent their company in the outside world and perform symbolic duties, they are acting in their: a) decisional role b) informational role c) interpersonal role d) leadership role e) managerial role
c) interpersonal role
Which of the following statements about project management is not true? a. Information system project costs include the cost of works space. b. Project management involves breaking down each of the major components of a project into activities and tasks. c. Acquiring human and material resources is not considered to be part of project management. d. Project management should ensure that the scope of a project does not expand beyond what was originally intended. e. Project management for information systems must deal with risk.
c. Acquiring human and material resources is not considered to be part of project management.
Which of the following is not a part of business intelligence infrastructure? a. Data warehouses b. Data marts c. Balanced scorecards d. Analytic platforms e. Databases
c. Balanced scorecards
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? a. Executive support systems b. DSS c. GIS d. Location analytics e. ESS
c. GIS
Which of the following project management variables defines what work is or is not included in a project? a. Goals b. Risk c. Scope d. Cost e. Quality
c. Scope
Which of the following is an example of a direct good in the automobile industry? a. Computer equipment b. Paper c. Sheet steel d. Office furniture e. Roofing shingles
c. Sheet steel
Which of the following statements about the traditional systems life cycle is not true? a. the systems life cycle is predominantly a "waterfall" approach. b. The systems life cycle approach can be costly, time-consuming, and inflexible. c. The systems life cycle approach is suitable for small desktop systems, which tend to be less structured and more individualized. d. The systems life cycle is still used for building large, complex systems. e. The systems life cycle methodology is a phased approach to building a system.
c. The systems life cycle approach is suitable for small desktop systems, which tend to be less structured and more individualized.
Which of the following is an example of a private industrial network? a. Elemica b. Expedia c. VW Group Supply d. Exostar e. Go2Paper
c. VW Group Supply
An environment where consumers can share their shopping experiences with one another by viewing products, chatting, or texting about brands, products, and services is an example of: a. social sign-on. b. web personal marketing. c. collaborative shopping. d. network notification. e. social search.
c. collaborative shopping.
Mintzberg outlined three categories of managerial roles: a. operational, management, and executive. b. operational management, middle management, senior management. c. interpersonal, informational, and decisional. d. symbolic, organizational, and technical. e. control, leadership, oversight.
c. interpersonal, informational, and decisional.
VR systems: a. are a new way to design and deliver online learning where learners can collaborate with each other, watch short videos, and participate in threaded discussion groups. b. consolidate mixed-media training, automates the selection and administration of courses, assembles and delivers learning content, and measures learning effectiveness. c. sometimes require the user to don special clothing, headgear, or equipment. d. let workers model an object on a computer and print it out with plastic, metal, or composite materials. e. enable acquiring, storing, and disseminating knowledge documents in a virtual world.
c. sometimes require the user to don special clothing, headgear, or equipment.
When there is no well-understood or agreed-on procedure for making a decision, it is said to be: a. random. b. semistructured. c. unstructured. d. documented. e. undocumented.
c. unstructured.
Which of the following applications provides analysis of customer data? a) Operational CRM b) Operational SCM c) Analytical ERM d) Analytical CRM e) Operational ERM
d) Analytical CRM
Which of the following statements is not an accurate description of the importance of knowledge to a firm? a) Knowledge is both an individual attribute and collective attribute of a firm. b) The transformation of data into useful information and knowledge requires organizational resources. c) The value of knowledge increases as more people share it. d) Knowledge is subject to the law of diminishing returns. e) Knowledge is an intangible asset.
d) Knowledge is subject to the law of diminishing returns.
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? a) User Interface b) Managerial users and methods c) Data from the business environment d) Organizational culture e) Delivery platform
d) Organizational culture
The text defines ________ as flows of events or transactions captured by an organization's systems a) experience b) wisdom c) knowledge d) data e) information
d) data
Which of the following applications provides analysis of customer data? a. Analytical ERM b. Operational CRM c. Operational ERM d. Analytical CRM e. Operational SCM
d. Analytical CRM
Which of the following strategies represents the proper approach to a low risk, high reward project? a. Avoid b. Cautiously examine c. Pursue after all other projects are complete d. Identify and develop e. Treat as a routine project
d. Identify and develop
Which of the following statements about natural language processing (NLP) is not true? a. NLP can infer customers' specific needs when they call help centers. b. NLP is typically based on machine learning techniques. c. NLP often uses neural networks. d. NLP relies on the use of an expert system. e. NLP is used by Google to return more meaningful search engine results based on the user's search language.
d. NLP relies on the use of an expert system.
What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? a. To avoid change management issues b. To save labor costs c. To avoid offshore outsourcing d. To take advantage of technical skills the firm does not have e. To reduce the cost of hardware
d. To take advantage of technical skills the firm does not have
According to small world theory, you are only ________ links away from any other person on earth. a) 100 b) 5 c) 10 d) 2550 e) 6
e) 6
Which of the following would not be considered a contact point? a) Retail store b) Facebook c) Email d) Website e) Intranet
e) Intranet
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: a) balanced scorecard. b) sensitivity analysis. c) BPM. d) OLAP. e) MIS.
e) MIS
Which of the following is not an example of location-based services? a) Google Maps b) Uber c) Foursquare d) Waze e) Netflix
e) Netflix
Which of the following enables a business to connect customer conversations and relationships from social networking sites to CRM processes? a) Operational CRM b) PRM module c) Analytical CRM d) ERM module e) Social CRM
e) Social CRM
What percent of top retailers now have m-commerce websites? a. 17 percent b. 27 percent c. 57 percent d. 67 percent e. 47 percent
e. 47 percent
Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products? a. SAS b. IBM c. Microsoft d. SAP e. Google
e. Google
Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? a. Production b. Final acceptance c. Acceptance d. Maintenance e. Implementation
e. Implementation
In a ________ strategy, components arrive exactly at the moment they are needed and finished goods are shipped as soon as they leave the assembly line. a. safety-stock b. streamlined c. bullwhip d. frictionless e. just-in-time
e. just-in-time
A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. a. rationalization program b. systems analysis c. automation program d. business process redesign program e. paradigm shift
e. paradigm shift
If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. a. unstructured b. semistructured c. procedural d. ad-hoc e. structured
e. structured
A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n): a. value chain. b. information system. c. distribution channel. d. marketing channel. e. supply chain
e. supply chain
Using the number of unique visitors a website produces as a measure of marketing success is a carryover from the world of television. True False
True
3-D printers can produce fully functioning components, such as working batteries and LEDs. True False
True
An unstructured decision is novel and important and requires the decision maker to provide judgment, evaluation, and insight. True False
True
Deep learning neural networks are used almost exclusively for pattern detection on unlabeled data. True False
True
Documentation reveals how well a system works from both a technical standpoint and end-user standpoint. True False
True
EDI can be used as a system for continuous replenishment. True False
True
Experts from a variety of fields have found that managers are poor at assessing risk True False
True
Facebook's DeepFace is an example of a computer vision system True False
True
In general, for digital goods, the marginal cost of producing another unit is about zero. True False
True
Knowledge is conditional. True False
True
