Jeep Exam
What is an acceptable trailer Tongue Weight?
10% and 15% of GTW
Jeep Renegade and Jeep Compass feature standard front-wheel drive and ____ four-wheel-drive systems.
2
Trailer brakes are recommended for trailers weighing in excess of 1000 pounds and required for trailers weighing in excess of _____ pounds.
2000
As part of a premium follow-up, how soon should you contact a customer after they've taken delivery of their new vehicle?
24 hours
Jeep Cherokee features standard front-wheel drive and ________ four-wheel-drive systems.
3
Jeep Grand Cherokee features standard rear-wheel drive and ____ available four-wheel drive systems.
3
According to J.D. Power, using devices such as tablets, smartphones and touchscreen monitors during the sales process can improve SSI by _____ points.
34
Jeep® Trailer Tow packages include what electrical wiring connection?
4- and 7-pin
What percentage of trailer weight should be in front of the trailer axle?
60 percent
Approximately which percentage of Jeep customers are considered "Dreamers?"
70
The crawl ratio of Wrangler's Rock-Trac four-wheel-drive system with manual transmission is __________.
84.2:1
According to J.D. Power, ____ percent of buyers will return to your dealership if their needs are completely understood.
86
All the following are standards of the Trail Rated system except:
Acceleration
Jeep Renegade and Jeep Compass offer the available ____ four-wheel-drive system.
Active Drive
Who deserves a premium delivery?
All customers/vehicles
Which feature should you cover in some detail at delivery for a customer who enjoys accessing her music library during long drives for work?
Android Auto or Apple CarPlay
Which is one of the following is a Selec-Terrain® Traction Management System setting?
Auto
Why is ground clearance a benefit when driving in deep snow?
Avoids snowplow effect that impedes forward motion
Which attributes best describe a "Dreamer?"
Balances fun with work and family.
Why should Jeep® drivers towing a trailer on slippery surfaces avoid abrupt downshifts?
Because engine braking may cause skidding and loss of control
Because engine braking may cause skidding and loss of control
Braking distances are increased
How much should you advise Jeep® drivers to slow down on snow-packed roads?
By ½
What are the two things you have to know to determine a vehicle's Payload Capacity?
CW and GVWR
Which Jeep event follows the auto show circuit each year, offering demonstrations and four-wheel-drive ride-alongs?
Camp Jeep
What class of trailer towing hitch would a customer towing a 3,100-pound trailer need?
Class II - Medium Duty
Which best practice from premium service industries is defined as "Make everything all about the customer. Build loyalty to you and your brand by finding ways to make their life easier."
Develop a customer-centric way of thinking
When two wheels are raised, and two wheels are on the ground, this is called ___________________.
Dolly towing
When presenting a Jeep® Trailer Tow Package to a customer, it is important to do what?
Explain the components and ratings of a specific package
Attaching a tow bar and allowing the vehicle to roll on four tires is known as which type of towing?
Flat towing
For a customer who frequently takes their Jeep Wrangler off road, which feature is especially important to teach during delivery?
Four-Wheel Drive Low Range
A customer uses her Jeep Wrangler to negotiate extreme off-road trails. Which feature would she be particularly interested in learning about during delivery?
Front and Rear Electronic Locking Differentials
Which Jeep vehicle has a best-in-class running ground clearance of 10.8 inches?
Grand Cherokee
Which Jeep vehicle is the most-awarded SUV ever?
Grand Cherokee
For Jeep Cherokee with _______________, the ONLY acceptable method of towing is with ALL FOUR WHEELS OFF the ground.
Jeep Active Drive I with single-speed PTU
Jeep Cherokee can be flat-towed when it is equipped with ____________________________.
Jeep Active Drive II
For customers with non-connected Jeep vehicles, which Owner's App is available?
Jeep Vehicle Info
How are Limited-Slip Differentials (LSDs) and locking differentials (lockers) different?
LSDs transfer power from a spinning wheel on an axle to the other with traction; lockers split power evenly between both wheels on an axle
Willys-Overland produced 361,339 of its ____ vehicle for the U.S. government from 1942-1945.
MB
What does Traction Control employ to prevent driven wheels from spinning?
Modified ABS programming
Which attributes best describe a "Doer?"
Needs high-quality, authentic equipment to explore unfamiliar terrain.
The Trail Rated system was originally established by Jeep Engineering and the ________________________________.
Nevada Automotive Test Center
Which is the preferred method to help customers activate, register and enroll in connected services?
OS+
Which type of 4x4 system remains in two-drive-drive mode until it automatically senses the need for four-wheel-drive traction?
On-demand
Which of the following is correct when it comes to Trail Rating?
Only Jeep vehicles are Trail Rated.
Which one of the following is NOT something customers typically need help with during delivery?
Operating AM/FM radio
The Towing Conditions chart that identifies the acceptable tow methods for each Jeep Brand vehicle is located in the ______________.
Owner's Manuals
Which kind of 4x4 system requires manual driver activation/deactivation?
Part-time
In what way can you best ensure that the vehicle is delivered as promised?
Play an active role in quality assurance of the delivery.
Which quarter-ton reconnaissance vehicle prototype did Willys-Overland build for the U.S. government in 1940?
Quad
Jeep Grand Cherokee featuring _____________must be towed on a trailer or platform.
Quadra-Drive II and Quadra-Trac Active On-Demand
What class-exclusive system raises the Jeep Grand Cherokee for added ground clearance?
Quadra-Lift
Where is the ultimate proving ground and spiritual home of every Trail Rated Jeep vehicle?
Rubicon Trail
Which Jeep Wrangler 4WD system(s) is/are matched exclusively to an automatic transmission?
Selec-Trac Active On-Demand
"Snow" mode achieves winter traction by doing which of the following?
Starting in second gear when accelerating
What is the definition of Gross Axle Weight Rating (GAWR)?
The maximum allowable weight on an individual towing vehicle axle
What must be added to the towing vehicle cargo weight to make sure it is within the payload maximum rating?
The trailer Tongue Weight
Why is "avoid stopping on a hill" good advice for a Jeep® driver towing a trailer in slippery conditions?
They might not be able to crest the hill from a dead stop
The ________ badge, introduced in 2004, indicates Jeep vehicles have passed off-road testing in traction, ground clearance, maneuverability, articulation and water fording.
Trail Rated
In which key delivery-related measure did Jeep Dealers show year-over-year improvement?
Use of technology throughout Sales Process
Which step of the Sales Process is usually the best time to help a customer set up their vehicle's mobile apps?
Vehicle Delivery
What is mandatory if the Gross Trailer Weight is 3,500 pounds or more?
Weight-distributing hitch
What was the first-ever civilian Jeep vehicle?
Willys CJ-2A
Four Wheeler Magazine rated which Jeep vehicle the Best 4x4 Vehicle of the Decade?
Wrangler Rubicon
Which Jeep Trail Rated vehicle allows water fording up to 30 inches?
Wrangler Unlimited Rubicon
Wrangler and CJ drivers often will exchange ________ when they drive past one another.
a Jeep wave
Proper recreational towing is important, because improper towing measures __________________.
can cause severe damage not covered under the Warranty
The key function of the Neutral setting for the Power Transfer Unit is _________________________________.
disengages the front and rear driveshafts
Front-wheel drive Jeep Renegade and Jeep Compass can be towed using ________________.
dolly tow with front wheels off the ground
The key factor determining how front-wheel-drive vehicles need to be towed is the fact that the _______________________________.
front driveshafts are always connected to the transaxle
The U.S. government contract awarded to Willys-Overland in 1941 also gave the brand sole rights to ______________ after World War II.
market civilian Jeep vehicles
Engineers will often recommend ______________ as the best answer to towing questions, because it works well for all drivetrains.
platform or trailer towing
When the vehicle being towed is off the ground, this is called __________________________.
platform or trailer towing
The Auto Park Brake must be turned off by ______________.
setting in Uconnect System
Jeep Renegade and Jeep Compass featuring Jeep Active Drive and Active Drive Low 4WD must be _______________________.
towed on with all wheels off the ground
The key component that allows Jeep Cherokee to be flat-towed is the ______________________.
two-speed Power Transfer Unit featuring a NEUTRAL shift position