L&M Final
The patient's right to self governance and medical decision making is:
Autonomy
Which of the following is accurate regarding the implementation of legislation and statutes
Congress often authorizes government agencies to create regulations for the implementation of policies.
Which of the following is one of the four states of knowing
Conscious Competence
The ethics committee has three main purposes: education, _________, and policy review.
Consultation
Health leaders need to be, as globalization increases, ___________, understanding, and capable to lead people from across the globe.
Culturally Aware
Health leaders who do not appropriately deal with nonperforming empyees care a new ________________ of nonperformance in their area or responsibility
Culture
_____________ is a pattern of basic assumptions that are invented, discovered, or developed by a given group as it learns to cope with its problems of external adaptation and integration.
Culture
Ambiguity ________________________ when jobs or assignments are different in a work process
Decreases
As a foundation for ethics, _________ Theories are methods for allocating _______ resources in society.
Distributive, Justice and scarce
To reduce the potential for litigation the keys to dealing with non-performing employees by health leaders are ______________, collaboration with the human resources department, legal counsel and senior leadership
Documentation
______________ involves the matching of an employee's knowledge, skills, and abilities to appropriate tasks, levels of authority, and levels of power and influence.
Empowerment
A health organization that studies disease rates and ways to control it is engaged in what
Epidemiology
Great leadership requires education, training, and
Experience
Frequent communication of expectations should be verbalized, modeled, and documented to all subordinates and employees across the organization; however, nonperforming employees may need _____________ counseling of each expectation, norm, and performance standard.
Explicit
True or False: A healthcare executive who creates a shared vision for the team and designs and implements an organizational plan for the institution is demonstrating proficiency in the AUPHA core competency of business skills
False
True or False: After the great man and trait phase of leadership was over, Stodgill conducted reviews of the research and determined that there was a direct correlation between traits and skills of the successful leader and championing a return to the trait approach to leadership
False
True or False: Anthropology, archeology, and social anthropology have not contributed to the foundations of modern leadership theory and practice. However more modern fields such as political science, psychology, business and communication are an important part of modern leadership theory and practice
False
True or False: Behaving ethically is the same as following the law.
False
True or False: Compromising weakens relationships
False
True or False: Cost efficiency refers to how quickly a system reacts to a request for service
False
True or False: Decision making must occur within the unbounded rationality of the environmental context in which the problem must be solved
False
True or False: Design capacity is defined based on inputs.
False
True or False: Distributive justice suggests that the market or market forces should determine the distribution of resources in a society.
False
True or False: For many leaders, the health systems prevalent in the modern health organization are complex and highly integrated, which makes leading people and managing resource in those systems easier because of the support structure.
False
True or False: For the health leader, sociodemographic factors come dow to six questions
False
True or False: From a mentoring standpoint, in the walk stage, careerists must be given very explicit lessons and directions to learn very basic knowledge, such as what is a leader, what are leadership characteristics, and what do leaders do
False
True or False: Great Leadership requires moving to higher levels of understanding
False
True or False: Health leaders should visit and know the physician leaders and allow those physician leaders to liaison with the other physicians.
False
True or False: Healthcare services that are average in value for the patient result in improved health status for the individual
False
True or False: In PAARP, the resource phase focuses on followership, leadership, and embedding mechanisms
False
True or False: In health care, priorities seldom change due to environmental demands.
False
True or False: In healthcare, technology is slowly evolving, which increases complexity at a steady, predictable rate
False
True or False: In the field of healthcare ethics, nonmaleficence refers to the requirement of the health organization to do "good."
False
True or False: In the walk stage, individuals have mastered most of the complex information about leadership
False
True or False: It is the responsibility of a leader and a leadership team to hire middle makers who will remain current about and relevant to situational and environmental change; then convert this information to the leadership team
False
True or False: Leader mentoring takes on a similar but slightly different role than coaching because mentoring has a more narrow scope than coaching.
False
True or False: Left brained individuals may be best suited for creating new product and service lines, developing long range strategic plans and forecasting threats on the environmental horizon
False
True or False: Machiavelli suggests that tenets of positive social exchange enhance leadership
False
True or False: Mission, vision, and values are not always guideposts that leaders utilize to focus the health organization's collective energy and resources
False
True or False: Power distance tends to be high in situations where power is equally distributed.
False
True or False: Professional associations are optional for leaders who are not physicians
False
True or False: SMART objectives must be Specific, Measurable, Actionable, Rewarding, and Timed
False
True or False: Societies with low uncertainty avoidance are likely to resist change and depend on clear policies and procedures.
False
True or False: Some level of malingering is to be expected in the health organization.
False
True or False: Stakeholders cannot directly or indirectly influence the success of your organization
False
True or False: The behavior of senior leadership is not as important as the behavior of midlevel managers, because most employees will not interact with senior leaders.
False
True or False: The midcareer leader should join professional organizations
False
True or False: The vision statement is the organization's reason for being, its purpose
False
True or False: Type B individuals are: competitive, inquisitive, have a short fuse, often feel impatient, and may be aggressive
False
True or False: Unconscious incompentence is "we know what we know."
False
True or False: Understanding yourself as a leader, your strengths and weaknesses, does not enhance your leadership capabilities
False
True or False: Values are applied practices derived from an ethical framework that is based on values and resources allocation beliefs
False
True or False: Vertical organizations are organizations that have cooperative relationships, affiliations,or ownership rights with multiple outside agents and actors
False
True or False: When communicators are considering the entire situation of a communication, including feelings towards the interaction, they are seeking meaning at the episode level in the CCM hierarchy
False
True or False: In the field of health leadership, ethical dilemmas occur at three levels: micro, macro, and meso
False (Should be Mess)
Good leaders are also good
Followers
Leadership thought is constructivist, meaning that early theories and models form the _____________ for the next theory or model
Foundations
There are several phases of leadership thought, the first phase is the
Great man and trait phase
An individual is depositing money into an account used to pay for out-of-pocket healthcare expenses. The money in the account earns interest, and the individual does not lose any money that is still in the account at the end of the year. What type of account is this individual using
Health Savings Account
After working long hours for several weeks to deliver a project on schedule, two days before it is due, the employee is notified that the project has been cancelled. The employee receives this new information calmly, without displaying an anger or dismay over the wasted time. In this scenario, what is the employee demonstrating
High locus of control
In 1918, the American College of Surgeons efforts directly improved:
Hospital Standards
The Dynamic Culture Leadership Model assessment measures leadership, _____________, science (technical) and art (relationships) propensities, communication, planing, decision alignment, employee enhancement and knowledge management constructs.
Management
Based on several studies, a researcher has come up with a leadership model that suggests several processes that should be employed by effective leaders. The theory would be best classified as what
Prescriptive
True or False: A model is a simplified substitute for an event or situation that tis being studied or predicted.
True
True or False: According to Buckingham & Clifton, leadership is a process of focusing on follower strengths rather than trying to eliminate weakness
True
True or False: Analytics is the use of information resulting from the analysis of data.
True
True or False: Artifacts and creations are the most visible elements of culture and include the organization's contracted social and physical environment
True
True or False: Being a "transformational follower" means you are positively contagious to others as a role model.
True
True or False: Benchmarking is a continuous process of measuring performance and services against best in class cases or organizations.
True
True or False: Benchmarking your system against other health organizations is essential.
True
True or False: Bormann developed Symbolic Convergence Theory, which explains how certain forms of communication function to shape a group's identity and culture, and consequently influences other dynamics such as norms, roles, and decision making
True
True or False: Collectively, stakeholders in the Managed Care Quaternion affect all aspects of health organizational life.
True
True or False: Contingent Reward is associated with Transactional Leadership
True
True or False: Descriptive Model describes how a system should function according to the model
True
True or False: EI is considered to be just as important, or even more important, as IQ for success as a leader
True
True or False: Egalitarianism is a set of closely related theories that, without exemption, advocate the thesis that all members of a society should have an exactly equal amount of resources.
True
True or False: Forecasting is the active development of projections and likely scenarios based on patterns indicated from monitoring
True
True or False: From the strategic plan, strategies, goals, and objectives are developed.
True
True or False: Goals are broad statements of direction that come from strategies. This multi-level approach focuses and narrows effort for each section within the health organization
True
True or False: High performance orientation societies place emphasis on what a person does rather than who the person is.
True
True or False: Human resources (HR) within the healthcare organization is being seen as potential source for innovation in the transition to value-based care
True
True or False: Human resources must be managed to meet the needs of the organization.
True
True or False: In the run phase, leaders are in leadership positions, are accountable, and responsible for the diverse myriad of responsibilities and challenges inherent in every health leadership position
True
True or False: In the walk stage, leaders begin to understand the complexities and challenges of managing teams
True
True or False: Institutional organizations and environments highlight the importance of social, political and psychological aspects of organizational dynamics.
True
True or False: Intellectual stimulation is a principle of Transformational Leadership
True
True or False: Internal collaborations include different stakeholders being brought together to develop, implement, evaluate, and improve initiatives aimed at meeting the needs of the diverse patients.
True
True or False: Jungian Assessment suggest that all individuals are born with a personality
True
True or False: Leaders need to link their plan of leadership to lead people and manage resources.
True
True or False: Leaders who focus on an outcomes assessment approach to leadership are following in the footsteps of Codman's end results methodology
True
True or False: Managing clinical staff will require new thinking and methods
True
True or False: Mentoring can occur between peers.
True
True or False: Organizations work best when governed by rationality and norms
True
True or False: Outputs are measured by outcomes.
True
True or False: Performance in healthcare organizations weds the empirical concept of efficiency and the stakeholder concept of effectiveness into a new, measurable latent variable called performance
True
True or False: Performance=Effectiveness criteria + Efficiency ratios
True
True or False: Skill is the effective and timely utilization of knowledge that is comprehended; it is the learned power of doing something competently through a developed aptitude.
True
True or False: Sourcing is considered a strategic imperative by cutting-edge healthcare organizations.
True
True or False: The 4 Ps of Health Analytics Adoption is both prescriptive and descriptive.
True
True or False: The DCL Model is intended to fit within the situational and transformational leadership paradigm with an emphasis on organizational culture development
True
True or False: The Situational Phase attempts to explain effective leadership within a larger context
True
True or False: The behavior phase is considered to be between the 1940s and 1960s
True
True or False: The categories of the Leader as Coach assessment are high, middle or low
True
True or False: The longer the learning time, the more potential impact the effort will have for the employee.
True
True or False: The parity of healthcare is a modern version of the Swod of Damocles
True
True or False: The past two decades have seen tremendous change and contributes to the sophistication of the supply chain.
True
True or False: The supply chain integrates with the healthcare provider to diagnose, treat, and care for a patient
True
True or False: The theory of planned behavior, or TPB, is useful to the leader when thinking about the purpose of a group
True
True or False: There is a growing trend to incorporate organizational culture into leadership theories and models
True
True or False: Value-based systems focus on maximizing outcomes while reducing costs
True
True or False: Vision is how the organization intends to achieve its goals, while mission defines why the organization pursues the goals it does
True
The Macro-Environmental Forces include
both ecological forces and legal and ethics focuses
Supply charge capture is a process that ______________
both uses the CDM to charge a patient for supplies used in their care and closely like the supply chain to the revenue management system
What percentage of hospitals and health systems are currently utilizing REAL data?
14-25%
A reasonable estimated annual operating expense attributed to the healthcare supply chain for a typical hospital is __________ percent
35%
Considering external stakeholders, Mintzbeg found that leaders spend approximately ____________ of their time with the group
44%
The health workforce is a diverse and talented group of professions that comprise approximately ________precent of the total US workforce
8
Enneagrams can be divided up into ______ primary constructs or types
9
Which of the following is exhibiting traits identified by Stodgill in his study of leader traits and skills
A leader who is self-confident and willing to assume responsibity
Normally, increase in cost result in decreases in ____________ in the Iron Triangle Model.
Access
Determining appropriate data categories consists of
All of the Above
Each group, profession, and speciality in a health organization has
All of the Above
Health leaders' performance can be assessed and evaluated by:
All of the Above
Stakeholders influence the health organization in what areas?
All of the Above
The supply chain in health care includes
All of the Above
To manage resources such as equipment, a leader should
All the Above
Diverse leadership teams, consistent on mission and vision, offer the ____________ potential for the health organization to be successful in dynamic environments, according to the Dynamic Culture Leadership Model
Best
In order to compare and contrast leadership perspectives across the globe, what constructs were used?
Both assertiveness and future orientation
Flexner's publication in 1910 directly improved:
Both scientific methods and medical education
In Graen's Exchange Theory, there are two groups of subordinates. What are these groups
In group and Out Group
Which of the following is true of the Iron Triangle Model
Increasing efficiency, decreasing regulation, and improving technology are three conditions that can break the relationship
There are four leadership constructs in the Transformational Leadership model by Burns and Bass. One of their constructs is
Individualized Consideration
The ________ model describes the relationship between cost, quality, and access to care
Iron Triangle
In McGregor's theory contrasting Theory X and Theory Y workers, Theory X workers would be considered
Lazy
____________ are responsible for incorporating ethical frameworks and moral practice in the culture and operations of the health organization.
Leaders
The practicies of coaching and mentoring use similar approaches; however mentoring usually covers a ________________ duration of time.
Longer
Internal stakeholders of health organizations include
Physicians, surgeons and nurses
Of the following, which is a directional strategy of a health organization?
Mission
____________ are applied practices of the ethical framework
Morals
The unproductive employee may be an employee who lacks appropriate _________ or education to maintain productivity in the workplace.
Motivation
Constructs of the Iron Triangle Model are:
None of the Above
Efficiency is derived from ____________
None of the Above
Horizontal organizations are more ______________ than vertical organizations considering the external environment.
None of the Above
_____________ align organizational resources to meet the stated goals, while ____________ are created to produce a step-by-step or task-level implementation sequence.
Objectives, Action Step
The Dynamic Culture Leadership Model includes three levels of analysis. One of the levels is
Organizational
HEDIS is a report card and evaluation system for ____________
Organizations with health insurance plans
According to the Donabedian model, changes to health status, behavior changes, and knowledge changes are all part of what
Outcomes
Individuals who are more spontaneous because they rely on their own rules of thumb and prior knowledge when making decisions would most likely be assessed as what by the MBTI
Perceiving
Which is not a component of the care continuum?
Preventable Readmission
In Leadership as Managed Culture Change and possibly in the new phase, Culture Creation Contingency Leadership, organizational culture creation by leaders is
Proactive
Leadership is required in the health industry because
Problems of cost, quality, and access need to be solved
A data warehouse that holds data elicited from ERP systems and organizational documents that disclose costs of services, billing amounts, expected reimbursements, and expenses for the organization is focused on which category of health analytics
Profitability Data
According to PAARP, it is the actions of leadership which give ____________ to a group
Purpose
The major domains of decision making are: willful choice or rational models; _____________________________; and combination models
Reality based models
Types of internal organizations can be institutional, __________, and contingent.
Resource Dependent
Trust, ________, and honesty form the foundation of a professional relationship in health organizations.
Respect
Why is the study of leadership important the health industry
There is significant lack of leadership morality, knowledge, skills and abilities at the individual leader level
Four salient constructs of the emotional intelligence model are: 1)self-awareness; 2) self-management; 3) _______________; and 4) social skills
Social Awareness
Tuckman's Model of Group Dynamic Process contains the following constructs
Storming and Norming
Training should be highly related to the organization's needs based based mostly on
Strategic and Operational Plan
Donabedian's modal important to quality in health is comprised of _____________, process, and outcome.
Structure
_______________ practices provide the best method for health leaders to lead and organization and develop an appropriate culture
Transformational Leadership
There are three goals of communication; _____________________; achieving intended effect: and being theca (moral)
Understanding
A _____________ is an aspiration of a better future for the health organization
Vision
There are four types of learning: Auditory, Reading/Writing, Kinesthetic and
Visual
One method to describe the cycle of leadership development is the Crawl, ___________, and Run Model
Walk
The supply item master is:
a list of all items available to order in the organization
Leader actions and behaviors across most theories suggest successful leaders ____________
communicate an appealing vision
Meaningful use is using certified electronic health record technology to
improve quality, safety, and efficiency, and reduce health disparities
People are __________ and resources are _________
led, managed
Ethics can be defined as a theory of ____________________
moral values
The requirement for the health organization to do no harm is ________
non-maleficene
The Dynamic Culture Leadership Model is both a descriptive and a _____________ model
prescriptive
Every great group has a great leader that does the following
reduces barriers for the group and sets mutual challenging goals
The 'Crawl Stage' begins with
self-awareness
Goals should be
smart
Value-based purchasing is an initiative administered by
the centers for Medicare and Medicaid services
The Run Stage in the cycle of leadership development means
the health leader is highly accountable and responsible positions
The "greatest good for the greatest number" is a tenet of:
utilitarianism
The first step in planning is establishing the organizational situational assessment, then developing the ____________, mission, strategies, goals, objectives, and action steps
vision
