MAN 3120 - Organizational Behavior & Leadership Quizzes 1 - 8
Three basic levels of analysis in organizational behavior are individual, group, and organizational
True:
In a field study of corporate managers, upward feedback had a negative impact on the performance of low to moderate performers.
False
In conclusion, the authors state that organizations should help employee's balance work and family, not integrate them.
False
Individuals with a high need for affiliation are the most effective managers.
False
Job attitudes are most susceptible to change in early adulthood and least susceptible in late adulthood.
False
Job enlargement is also referred to as vertically loading the job.
False
Motivation and performance are the same thing.
False
One of the factors that influences an employee's expectancy perceptions is self-actualization.
False
Organizational commitment represents the extent to which an individual is personally involved with his/her work role.
False
Over the last 70 years, the intelligence scores of people in developed countries have shown a steady and significant decline
False
Over the last 70 years, the intelligence scores of people in developed countries have shown a steady and significant decline.
False
Self-efficacy is the belief about one's own self-worth based on an overall selfevaluation.
False
The Hawthorne studies showed that data-driven research cannot guide managerial actions.
False
Though it is unethical, ethnocentrism is good for business
False
To qualify as feedback, information must be subjective.
False
As a manager, Tammy can use all of these tips to provide effective feedback EXCEPT:
Focus feedback on personalities.
Yashmi has very high selfefficacy. Given this, she would exhibit all of these behavior patterns except one. Which one?
Focus on personal deficiencies
Which of these represent the correct sequence of stages in Tuckman's group development model?
Forming, storming, norming, performing, and adjourning
Which of these is NOT an individual function of formal groups?
Generate new or creative ideas and solutions
According to research, positive perceptions of distributive and procedural justice are enhanced by:
Giving employees a "voice" in decisions that affect them
_____ is the productive potential of an individual's knowledge and actions.
Human capital
If Sunil wants to maintain at level of no dissatisfaction among his employees, which of these factors he should pay attention to?
Hygiene
According to research, the correlation between self-esteem and life satisfaction was stronger in ______ cultures.
Individualistic
_____ cultures, characterized as "I" and "Me" cultures, give priority to freedom and choice for each person.
Individualistic
Which of these task roles are goal-directed roles?
Initiator, orienter, and energizer
People at Cosmos Motors have always felt that they are unfairly treated when procedures are implemented. Such employee perceptions reflect ____________.
Interactional justice
Angelo derives pleasure from the actual task of writing a book. He can be described as __________ motivated.
Intrinsically
Bianca, a manager for Oil Traders, Inc., has been offered a promotion. She has her choice of which country she will work in. Her preference is to work in a culture where the correlation between selfesteem and life satisfaction is not strong. Based on what research tells us, which of these countries should Bianca choose?
Japan
Bianca, a manager for Oil Traders, Inc., has been offered a promotion. She has her choice of which country she will work in. Her preference is to work in a culture where the correlation between self-esteem and life satisfaction is not strong. Based on what research tells us, which of these countries should Bianca choose?
Japan.
Jim, a manager, has a subordinate, Tom, whose coworkers feel is a jerk. What should Jim do?
Talk to Tom, being direct and specific about the offensive behavior
Individual issues of "What do the others expect me to do?" are addressed in the norming stage of Tuckman's group development model.
True
Intelligence is a universally positive leader attribute.
True
Jennifer went to the website of ABC Company before her interview with them so that she would appear knowledgeable and increase her chances of a job offer. Jennifer was exhibiting her extrinsic motivation.
True
Managers can influence subordinates' expectancies and instrumentalities, but can only monitor valences.
True
Managers should create challenging task assignments or goals because the need for achievement is positively correlated with goal commitment, which, in turn, influences performance.
True
Motivation, according to Vroom, boils down to the decision of how much effort to exert in a specific task situation.
True
Negative emotions are said to be "goalincongruent".
True
One reason feedback often fails is because it is used to punish, embarrass, or put down employees.
True
Organizational culture influences the type of organizational structure adopted by a company.
True
Prior to the human relations movement, employees were viewed and treated simply as inputs into the production process.
True
Research does not clearly support Maslow's Need Hierarchy theory.
True
Research overwhelmingly demonstrates a moderately strong relationship between job characteristics and satisfaction.
True
Research reveals that individuals can be trained to be more accurate raters of performance.
True
Research reveals that of the Big Five personality dimensions, conscientiousness has the strongest positive correlation with job performance.
True
Research suggests that feeling the emotions they express may reduce employees' stress.
True
Shaping is defined as the process of reinforcing closer and closer approximations to a target behavior.
True
Specific, difficult goals lead to higher performance for simple, but not for complex, tasks.
True
The ability to form connections and bring people together, characterized by intercultural empathy, interpersonal impact, and diplomacy is known as social capital.
True
The relative importance of extrinsic and intrinsic rewards is a matter of culture and personal tastes.
True
To manage job behavior effectively, managers must adequately understand subordinates' underlying cognitive processes.
True
Upward feedback is generally anonymous.
True
Valence mirrors our personal preferences.
True
The process by which employees learn an organization's values, norms, and required behaviors is known as
socialization
A(n) _____ is an individual's set of beliefs about the characteristics or attributes of a group.
stereotype
According to recent survey, job satisfaction is highest in _____________.
Denmark
Which of these would be considered a group?
A committee
Achievement-motivated people share which of these characteristics?
A preference for situations in which performance is due to their effort rather than other factors.
Which of these is a key managerial implication of Maslow's theory?
A satisfied need may loose its motivational potential.
According to research, the correlation between self-esteem and life satisfaction was stronger in ______ cultures.
According to research, the correlation between selfesteem and life satisfaction was stronger in ______ cultures.
Jamie has a desire to accomplish something difficult. This relates to McClelland's need for:
Achievement.
_____ focuses on achieving equality of opportunity in an organization.
Affirmative action
Abdul received an "A" on the final exam of Organizational Behavior. When asked by his roommate how he managed to pull an "A" on the final, he replied, "I am just lucky." Abdul can be described as having:
An external locus of control
Which of the following best describes the field of organizational behavior?
An interdisciplinary field dedicated to better understanding and managing people at work
In Mitchell's Job Performance Model of motivation, __________ is NOT a component of job context.
Beliefs and values
Nontraditional feedback is growing in popularity for all of these reasons except one. Which one?
Co-workers and lower-level employees are said to know less about a manager's strengths and limitations than her boss.
Equity theory is based on __________ theory.
Cognitive dissonance
If Clint is dependable, responsible, achievement oriented, and persistent, he is demonstrating which of these Big Five personality dimensions?
Conscientiousness
Nontraditional feedback is growing in popularity for all of these reasons except one. Which one
Coworkers and lower-level employees are said to know less about a manager's strengths and limitations than her boss.
Employees at Globe Trade have always felt that resources and rewards are allocated unfairly at work. Such employee perceptions reflect _________.
Distributive justice
Bimal is a high selfmonitor. What advice would you offer him, based on research?
Don't overdo it by turning into someone who is widely perceived as insincere, phony, dishonest, and untrustworthy.
_____ is the capacity for recognizing and managing one's own and others' emotions.
Emotional intelligence
The values and norms that are exhibited by employees are called:
Enacted values
Marjorie has no tolerance for negative inequity. She can be described as
Entitled
_____ represent the explicitly stated values and norms that are preferred by an organization.
Espoused values
According to research on Big Five personality dimensions, _____ is associated with success for managers and sales people.
Extraversion
A person will experience negative inequity when his/her outcome to input ratio is greater than that of a relevant co-worker.
False
A stereotype is a mental picture of an event or object.
False
According to research, there is only a modest positive correlation between financial incentives and performance quality, and no impact of financial incentives on performance quantity.
False
According to the recent survey of adults in 39 countries, job satisfaction was highest in the United States (61%).
False
Bad moods are contagious, but good moods are not.
False
Boring and tedious jobs tend to enhance a person's perceived selfefficacy.
False
Diversity is primarily an issue of race, age, and gender.
False
Failure to build and lead a team often causes executives to fail in European countries, but rarely in the United States.
False
In an effort to redesign jobs, Young Oak, manager of Perfect Printing, Inc., added various tasks to Li Yen's job. In addition to copying, now Li Yen is also responsible for collating, putting covers on each job, stapling, and mailing back the final completed product to the customer. This can be described as an example of ____________.
Job enlargement
Suzie is moved from one specialized job to another at work. Her supervisor calls it his way of reducing boredom in job. This is an example of _____________.
Job rotation
Tara has a debilitating belief that she has no control over her environment. Her condition can be described as:
Learned helplessness
According to research, managers who received anonymous upward feedback received ________ ratings and liked the process ________ than did those receiving feedback from identifiable employees.
Lower; less
According to the textbook, 360o feedback programs should be used for:
Management development discussions
_____ entails enabling people to perform up to their maximum potential
Managing diversity
_____ is defined as the process of forming and maintaining developmental relationships between a senior and a junior person.
Mentoring
Which of the following is true of mentoring new employees within an organization?
Mentoring provides protégés with psychological and social support as well as providing job related training.
According to a survey of students from 31 countries worldwide, a ______ correlation was found between selfesteem and self-satisfaction.
Moderate positive
_______ are physiological and psychological deficiencies that arouse behavior.
Needs
Self-efficacy can be damaged by _______________ feedback.
Negative
After a disciplinary meeting with her subordinate Jill, Lucille realizes that Jill probably didn't "get the message". Which of the following should Lucille NOT do?
Nothing; it's Jill's problem
Which of these is a Theory Y assumption about people at work?
People can learn to accept and seek responsibility.
Which of these does NOT qualify as objective information?
Poor job
At work, if Jamal's outcome to input ratio is greater than that of Tony's (his relevant co-worker), Jamal will experience:
Positive inequity
Generally, people tend to perceive and recall __________ feedback more accurately than they do __________ feedback.
Positive, negative
Nick likes to work, and is concerned with discipline and self-respect. He has the desire to teach and encourage others to achieve. Nick can be described as an individual with a high need for ______.
Power
All of the following factors influence an employee's expectancy perceptions except:
Self-serving bias
Which of the following refers to the productive potential of strong, trusting, and cooperative relationships?
Social capital
Being able to visualize how geometric shapes would look if transformed in shape or position refers to _____ ability.
Spatial
"SMART" goals stands for:
Specific, measurable, attainable, results-oriented, and time bound
A good reward system should foster personal growth and development and keep talented people from leaving.
True
Absenteeism and turnover are considered to be counterproductive work behaviors.
True
According to Adams, the two primary components involved in the employee-employer exchange are inputs and outcomes.
True
According to Festinger's theory, people are motivated to maintain consistency between their cognitive beliefs and their behavior.
True
An organization's culture can be a source of competitive advantage.
True
Developing cross-cultural skills are among the skills necessary to become an effective global manager.
True
Efficacy performance cycles can spiral upward toward success or downward toward failure.
True
Efficacy-performance cycles can spiral upward toward success or downward toward failure.
True
Emotions involve the whole person - biology, psychology, and social aspects.
True
Formal socialization is the practice of segregating a newcomer from regular organization members during a defined socialization period.
True
An expectancy of __________ indicates effort has no anticipated impact on performance.
Zero
Anyone living or working in a foreign country is called:
an expatriate
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The belief that one's native country, culture, language, and behavior are superior to all others is known as:
ethnocentrism.
Longterm memory is made up of three compartments. They are:
events, semantic materials, and people.
Contingency theory in management grew from the awareness that
organizational behavior theories cannot be applied to all situations.