MAN3025 ch 7 sample questions

Why would managers want to implement organizational development practices within their organization?

- To take advantage of the skills and abilities of employees - To eliminate the need for diagnostic activities in problem solving

Which can be a period of high economic performance for an organization?

Application growth

L'Meese is in the process of switching all customer orders and billing systems online. This will reduce the time needed to bill, as well as to collect payments from customers. Which type of change program is L'Meese utilizing?

Business processes

Which of the following is least likely to cause resistance to change?

Certainty

Pallavi is worried about how the new procedures for quality control will affect her job. Because she does not understand these new procedures, she has become very resistant to using them. What might have prevented Pallavi's reaction to this change?

Education and communication

Which of the following refers to a large-scale information system for integrating and synchronizing the many activities in the extended enterprise?

Enterprise resource planning (ERP)

Hassam manages a bakery, and most of the bakery's business is foot traffic. When another bakery opened its doors around the corner, Hassam saw his sales decline. He immediately began promoting daily specials to regain some of his clientele. Hassam's new marketing tactics were in response to which forces for change?

External

Which type of innovation refers to a new product, service, or technology that modifies an existing one?

Incremental

Dina Med Group has invented a portable device that will enable patients without access to medical facilities to monitor vital signs for multiple serious health conditions. Manufacturing of the device began last month, and Dina Med Group plans to begin product delivery within the next two weeks. Which stage of the innovation process is Dina Med in?

Innovation application

Apoorva believes in a functional organization structure and has begun implementing changes in the organization to match this structure. Which type of change is Apoorva creating?

Internal

The management at BigWell Industries understands the need to innovate in order to remain competitive. Unfortunately, BigWell does not have the creative personnel on staff to drive innovations, and it lacks the budget for any new hires this year. BigWell's failure to innovate can be blamed on what?

Lack of resources

According to Jinhoon's analysis, the market for products made in his plant should grow three to five percent over the next five years. To prepare for this, Jinhoon is making arrangements to expand his manufacturing facility and increase staff to meet the increased demand. Which type of change is Jinhoon implementing?

Planned

Raphael's home building company wants to build houses on land that is currently zoned for commercial use. When he appealed to the zoning commission, they voted down the zoning change, and they requested plans and other specifications before they would make a decision. In this scenario, Raphael is responding to an external force for change in which dimension?

Political

Sabine has developed an improved system for delivering parts to production employees when and where they need them. Which type of innovation did Sabine make?

Process

Which type of innovation includes new products and technologies that completely replace existing products and technologies in an industry?

Radical

Which type of change has a greater potential to be poorly conceived and executed?

Reactive

According to the comprehensive approach to change, which of the following is the first step in the change process?

Recognition of the need for change

Zereth buys leather goods to sell in her shop from a supplier overseas. Recently it was found that this supplier underpays its workers and has hazardous working conditions. As a result, many customers are refusing to buy this brand. In response, Zereth discontinued that line and replaced it with a local line. Zereth responded to external forces for change in which environment?

Sociocultural

Petra is a senior manager, and she is highly supportive of a new product being developed in the organization. Petra has provided a budget for this project, and she uses organizational politics to ensure this project is completed. Petra is playing which intrapreneurial role?

Sponsor

Which type of OD technique is intended to promote overall group effectiveness?

Team building

Which of the following is an external force that drives an organization toward change?

Technological innovations in the market

Why should organizations avoid reactive changes when possible?

There is an increased likelihood of poorly conceived and executed change.

Atmir wants to make changes to the health insurance plan his company offers. After researching plans and costs, he set up meetings to explain to leadership why these changes are necessary. Which stage of the Lewin model are they in?

Unfreezing

Which of the following would be an organizational change that would fall into the category of technology and operations?

Work processes

A person who develops new businesses within the context of a large organization is a(n) _____.

intrapreneur

An organization is behaving most typically when it does not change in sync with its environment, and it _____.

maintains the status quo

Diagnostic activities, third-party peacemaking, and process consultation are activities associated with _____.

organization development

In response to the Affordable Care Act, Mikel's firm had to make significant changes to the health insurance segment of its employee benefits package. This is an example of a change in the area of _____.

organization structure and design

Tariq has combined several departments and has made changes to the key leadership reporting relationships at his firm. This is an example of a change in the area of _____.

organization structure and design

For years, Rabeya's purchasing department has used a cycle counting system to monitor inventory levels. Upper management has decided to convert to an automated perpetual inventory system that will reduce costs and improve accuracy. This type of organization change is known as _____.

reengineering

The Lewin model of organizational change process includes refreezing, which involves _____.

supporting the change

Chartab Industries recently adopted a new enterprise resource planning (ERP) system to help with financial reporting. The company's adoption of the new ERP system reflects a change in the area of _____.

technology and operations

Helena has been particularly resistant to the new restructuring where she works. Her department is now slightly smaller than it was before, and she feels that this will give her less influence in the company. Helena's resistance is based on _____.

threatened self-interest

An example of an internal force that drives an organization toward change is_____.

workers' demand for a change in working hours