Management Chapter 3

Two levels of External Organizational Environment

1.) Task Environment and 2.)General Environment

links to and coordinates the organization with key elements in the external environment

Boundary spanning

organizations in the same industry or type of business that provide same goods

Competitors

define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions

Cultural leaders

The people and organizations in the environment who acquire goods or services from the organization are:

Customers

international, technological, and sociocultural are examples of a _________________ enviroment

General

indirectly influences all organizations within an industry and includes five dimensions (includes Technological, Natural, sociocultural, economic, legal/ Political, and International)

General environment

Includes elements within the organization's boundaries, such as employees - management - corporate culture.

Internal Environment

events and forces that alter organization's ability to achieve its goals. As environmental turbulence increases, ______________ ___________ emerge more frequently

Strategic issues

customers, competitors, and suppliers are examples of a _________________ environment

Task

includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance (includes customers, competitors, suppliers, and labor market)

Task Environment

results-oriented culture that values competitiveness, personal initiative, and achievement

achievement culture

characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses

adaptability culture

planned activities at special events to reinforce company values

ceremonies

values and rewards a methodical, rational, orderly way of doing things

consistency culture

represents the general economic health of the country or region in which the organization operates

economic dimension

figure who exemplifies the deeds character, and attributes of a strong culture.

hero

managers emphasize both values and business results to create a __________

high-performance culture

represents events originating in foreign countries, as well as opportunities for U.S. companies in other countries

international dimension

a culture that places high value on meeting the needs of employees and values cooperation and equality

involvement culture

is a strategic alliance or program by two or more organizations

joint venture

represents the people available for hire by the organization

labor market

includes government regulations at the local, state, and federal levels as well as political activities designed to influence company behavior

legal-political dimension

occurs when two or more organizations combine to become one

merger

includes all elements that occur naturally on Earth including plants, animals, rocks, and natural resources such as air, water, and climate

natural dimension

includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for the organization to thrive

organizational ecosystem

consisting of both tasks and general environments, includes all elements existing outside the boundary of the organization that have the potential to affect the organization

organizational environment

such as Disney's "The happiest place on Earth," succinctly expresses a key corporate value

slogan

includes demographic characteristics, norms, customs, and values of a population within which the organization operates

sociocultural dimension

is a narrative based on true events and is repeated frequently and shared among organizational employees

story

provide the raw materials the organization uses to produce its output

suppliers

an object, act, or event that conveys meaning to others

symbol

includes scientific and technological advances in society

technological dimension

system formed by the interaction among a community of organizations in the environment

Organizational Ecosystem

set of key values, beliefs, understandings, and norms shared by members of an organization

Organizational culture