Management Chapter 3
Two levels of External Organizational Environment
1.) Task Environment and 2.)General Environment
links to and coordinates the organization with key elements in the external environment
Boundary spanning
organizations in the same industry or type of business that provide same goods
Competitors
define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions
Cultural leaders
The people and organizations in the environment who acquire goods or services from the organization are:
Customers
international, technological, and sociocultural are examples of a _________________ enviroment
General
indirectly influences all organizations within an industry and includes five dimensions (includes Technological, Natural, sociocultural, economic, legal/ Political, and International)
General environment
Includes elements within the organization's boundaries, such as employees - management - corporate culture.
Internal Environment
events and forces that alter organization's ability to achieve its goals. As environmental turbulence increases, ______________ ___________ emerge more frequently
Strategic issues
customers, competitors, and suppliers are examples of a _________________ environment
Task
includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance (includes customers, competitors, suppliers, and labor market)
Task Environment
results-oriented culture that values competitiveness, personal initiative, and achievement
achievement culture
characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses
adaptability culture
planned activities at special events to reinforce company values
ceremonies
values and rewards a methodical, rational, orderly way of doing things
consistency culture
represents the general economic health of the country or region in which the organization operates
economic dimension
figure who exemplifies the deeds character, and attributes of a strong culture.
hero
managers emphasize both values and business results to create a __________
high-performance culture
represents events originating in foreign countries, as well as opportunities for U.S. companies in other countries
international dimension
a culture that places high value on meeting the needs of employees and values cooperation and equality
involvement culture
is a strategic alliance or program by two or more organizations
joint venture
represents the people available for hire by the organization
labor market
includes government regulations at the local, state, and federal levels as well as political activities designed to influence company behavior
legal-political dimension
occurs when two or more organizations combine to become one
merger
includes all elements that occur naturally on Earth including plants, animals, rocks, and natural resources such as air, water, and climate
natural dimension
includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for the organization to thrive
organizational ecosystem
consisting of both tasks and general environments, includes all elements existing outside the boundary of the organization that have the potential to affect the organization
organizational environment
such as Disney's "The happiest place on Earth," succinctly expresses a key corporate value
slogan
includes demographic characteristics, norms, customs, and values of a population within which the organization operates
sociocultural dimension
is a narrative based on true events and is repeated frequently and shared among organizational employees
story
provide the raw materials the organization uses to produce its output
suppliers
an object, act, or event that conveys meaning to others
symbol
includes scientific and technological advances in society
technological dimension
system formed by the interaction among a community of organizations in the environment
Organizational Ecosystem
set of key values, beliefs, understandings, and norms shared by members of an organization
Organizational culture