management exam #2 cengage flashcards chapter 6

only those that will impact the Organization

Which types of events are used in the contingency planning process?

strategic goals

focus on broad, general issues

a single use plan

Developed to carry out a course of action that is not likely to be repeated in the future

vertical and horizontal communication

What does proper execution of tactical plans depend on?

management by objectives (MBO)

A formal goal-setting process involving collaboration between managers and subordinates; the extent to which goals are accomplished is a major factor in evaluating and rewarding subordinates' performance

strategic plans

A general plan outlining decisions of resource allocation, priorities, and action steps necessary to reach strategic goals

tactical plan

A plan aimed at achieving tactical goals, developed to implement parts of a strategic plan clearly determine resources that are to be used and a timeline for completion focus on people and action

optimizing

Balancing and reconciling possible conflicts among goals

rules and regulations

Describe exactly how specific activities are to be carried out

standing plan

Developed for activities that recur regularly over a period of time

reaction

Hua has developed a list of monthly production goals, and he has now broken those down by production levels that must be reached each week. However, a key piece of equipment broke down, and Hua must now readjust his plans. Which type of plan will be required for Hua to make these adjustments?

how to operationalize actions

Mikel is a middle-level manager who is in the process of determining goals and objectives for his managers. He has set goals he feels are necessary to achieve the strategic goals given to him. Which of the following will these goals focus on?

Evaluate every possible course of action in light of the goal it is intended to reach.

What is the first step that a manager should take in executing a tactical plan?

the environment

What must a manager understand before beginning the planning process?

operational plan

Tariq knows the production levels he wants to achieve this week and for the next three months. What does Tariq need to use when he determines the schedules of his employees?

crisis management

The set of procedures the organization uses in the event of a disaster or other unexpected calamity

tactical goals focus

Their focus is on how to operationalize actions necessary to achieve the strategic goals.

concurrent goal setting and planning processes

Zereth uses management by objectives with her employees. Her employees are evaluated and rewarded based on how their performance relates to the achievement of those objectives. What does management by objectives allow Zereth and her staff to accomplish that other goal-setting methods do not?

horizontal consistency

the conformity and matching of objectives set by the managers across different departments and divisions

tactics

what focuses primarily on people and action?

collaborative goal setting

what is the essence of formal goal setting?

understanding the enviroment

what is the first step of the planning process?

they are unattainable

what makes goals inappropriate?

top management support and communication

which of the following is the starting point of ensuring commitment to the goal-setting process for organizational goals and plans?

tactical plan

which type of plan must specify resources and time frames and requires the use of Human Resources?

tactical plans

which type of plans, usually involving upper and middle management, have a specific and concrete focus on what needs to be done, and when it needs to be done?

Chief Executive Officer (CEO)

who is the single most important person in the planning process, and is responsible for implementing a plan?

operational goals

A goal set by and for lower-level managers of the organization

tactial goals

A goal set by and for middle managers of the organization

strategic goals

A goal set by and for top management of the organization

reaction plan

A plan developed to react to an unforeseen circumstance

long-range plan

A plan that covers many years, perhaps even decades; common long-range plans are for five years or more

operational plan

A plan that focuses on carrying out tactical plans to achieve operational goals

short range plans

A plan that generally covers a span of one year or less

intermediate plan

A plan that generally covers from one to five years

action plan

A plan used to operationalize any other kind of plan

program

A single-use plan for a large set of activities

project

A single-use plan of less scope and complexity than a program

standard operating procedure (SOP)

A standard plan that outlines the steps to be followed in particular circumstances

policy

A standing plan that specifies the organization's general response to a designated problem or situation

mission

A statement of an organization's fundamental purpose

contingency planning

The determination of alternative courses of action to be taken if an intended plan is unexpectedly disrupted or rendered inappropriate

step by step processes

When developing tactical plans, what should be included so they can be properly executed?

to go beyond pet projects and particular developments

Which of the following is a function of a planning staff?

tactical plans

must specify resources and time frames

program

plan for a large set of activities

decision making

the cornerstone of planning

policy

your university requires minimum standardized test scores and specific paperwork before admitting new students. what type of operational plan is this?