MANAGEMENT EXAM 3 - Chapter 11

the receiver can engage in ___ to enhance the probability of effective communication -active listening -filtering -emotional disconnect -information overload

active listening

Which of the following is not an advantage of verbal communication over written communication? -Effectively conveys complicated information. -Allows for immediate feedback. -Best for conveying emotions and feelings. -Best when there is time urgency.

Effectively conveys complicated information.

Information-rich channels convey more nonverbal information. Which of the following has the highest information-richness? -Written letter/memo -Spreadsheet -Email -Video teleconference/video chat

Video teleconference/video chat

Under the process model of communication, the receiver __________ a message by assigning meaning to the words/signs. -tramsmits -filters -decodes -encodes

decodes

__________ happens when communication is hampered because either the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident. -Information overload -Active listening -Emotional disconnect -Lack of course credibility

emotional disconnect

Under the process model of communication, the sender's action to translate the idea to be communicated into words/symbols is called __________. -decoding -noise -transmission -encoding

encoding

t/f it is appropriate to establish and hold eye contact with the speaker, in all cultures, to improve communication effectiveness

false

___ occurs in communication when we distort or withhold information to manage the receiver's reactions -jargon -filtering -emotional disconnect -information overload

filtering

the language of specialized terms used by a group or profession, and it can make communication faster and more precise

jargon

the sound of a loud air conditioning system can cause the received message to differ from what was sent. under the process model of communication, this is known as ___

noise

observer behavior and infer meaning

nonverbal

read to understand meaning

written

Criticizing, blaming, ordering, judging, and shaming can put an end to effective communication by making the receiver feel judged or defensive. This is known as __________. -information richness -noise -information overload -communication freezers

communication freezers

involuntarily distorting or withholding information to suit our own needs is known as -jargon -filtering -emotional disconnect -selective perception

selective perception

___ is the study of meaning in communication that notes words, phrases, or images can mean different things to different individuals.

semantics

information overload occurs when ___

the receiver's information processing demands exceed their capacity

listen to a person to understand their meaning

verbal

when the message is emotional or personal, what form of communication is usually best? -written -filtered -numerical -verbal

verbal