MANAGEMENT EXAM 3 - Chapter 11
the receiver can engage in ___ to enhance the probability of effective communication -active listening -filtering -emotional disconnect -information overload
active listening
Which of the following is not an advantage of verbal communication over written communication? -Effectively conveys complicated information. -Allows for immediate feedback. -Best for conveying emotions and feelings. -Best when there is time urgency.
Effectively conveys complicated information.
Information-rich channels convey more nonverbal information. Which of the following has the highest information-richness? -Written letter/memo -Spreadsheet -Email -Video teleconference/video chat
Video teleconference/video chat
Under the process model of communication, the receiver __________ a message by assigning meaning to the words/signs. -tramsmits -filters -decodes -encodes
decodes
__________ happens when communication is hampered because either the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident. -Information overload -Active listening -Emotional disconnect -Lack of course credibility
emotional disconnect
Under the process model of communication, the sender's action to translate the idea to be communicated into words/symbols is called __________. -decoding -noise -transmission -encoding
encoding
t/f it is appropriate to establish and hold eye contact with the speaker, in all cultures, to improve communication effectiveness
false
___ occurs in communication when we distort or withhold information to manage the receiver's reactions -jargon -filtering -emotional disconnect -information overload
filtering
the language of specialized terms used by a group or profession, and it can make communication faster and more precise
jargon
the sound of a loud air conditioning system can cause the received message to differ from what was sent. under the process model of communication, this is known as ___
noise
observer behavior and infer meaning
nonverbal
read to understand meaning
written
Criticizing, blaming, ordering, judging, and shaming can put an end to effective communication by making the receiver feel judged or defensive. This is known as __________. -information richness -noise -information overload -communication freezers
communication freezers
involuntarily distorting or withholding information to suit our own needs is known as -jargon -filtering -emotional disconnect -selective perception
selective perception
___ is the study of meaning in communication that notes words, phrases, or images can mean different things to different individuals.
semantics
information overload occurs when ___
the receiver's information processing demands exceed their capacity
listen to a person to understand their meaning
verbal
when the message is emotional or personal, what form of communication is usually best? -written -filtered -numerical -verbal
verbal