Management SkillsMidterm Study Guide
How to get a mentor
"Reflect, Reflect, Research, Reach Out" 1. REFLECT and know yourself and what you offer 2. REFLECT on who to reach out to 3. RESEARCH potential mentors 4. REACH OUT and connect with courage
Strategies for Ethical Decision Making
- Code of Ethics - Ethics Test - Ethical Audit - Decision Making Model - Ethics Training
Tips for Effective Networking
- Find the bar - Be yourself - Set reasonable expectations - Don't spread too thin - Be specific - Consider their network - Join in - Be engaged
Strategies for Self Disclosure
- face the fear - choose the right time, right place, context - use RECIPROCITY & MATCHING - be attentive to verbal and non verbal cues - tie self disclosure into work focus if possible and focus on how past informs the present - be prepared with authentic stories
Fast Friends Technique
- flashcard game - get people to self disclose and get people to see that they are similar on a deep level
Accomplishing smart goals
- goal setting is an ongoing process - make easy adjustments, reevaluate - goals should remain fluid
Importance of Networking
- learn about new job opportunities - one contact can lead to others and career ops - facilitate informational interviewing - locate providers of goods and services - find people to hire
Strategies for networking
- organize current network - expand network - nurture relationships - take charge of situation - ask for strategic info - be careful
Informational Interview
- talking to people about their careers to learn about what they do and help clarify your interests - career clarity " how did your interest in this career develop" "How did you prep for this career'
Fears in Self Disclosure
- uncertain how the info will be received and utilized - afraid of being judged harshly - previous negative experiences \- someone disclosing info to another - managers fear it could be seen as weakness
Strategies for Time Management
-Face the fear - Sort and categorize - Choose 3 things that must be done today - Prioritize tasks by level of importance - Calendar deadlines - Organize - Delegate - 80/20 rule - Avoid procrastination
Social Media Review as Johari Window
-social media review has us search and analyze our online presence and took into account the different areas of Johari - self analyzation of the image we put online
Strategies for Increasing EQ
1. Be candid 2. Ask for feedback 3. Self confidence 4. Don't Overreact 5. Take time to choose course of action 6. Accept and cope with change 7. Be motivated to achieve 8. Track progress 9. Consider others in decisions 10. Take time for people
Strong Interest Inventory Personalities
1. Enterprising 2. Artistic 3. Realistic 4. Conventional 5. Investigative 6. Social
2 Types of Stress
1. Eustress: positive, presents opportunity for personal growth/ satisfaction and pushes to higher performance 2. Distress: negative, results in rehabilitating effects
Personality "Big Five"
1. Extroversion 2. Agreeableness 3. Emotional Stability 4. Conscientiousness 5. Openness to Experience
5 Elements of Trust
1. INTEGRITY: honesty & sincerity 2. COMPETENCE: knowledge & ability 3. CONSISTENCY: do what you say you will 4. LOYALTY: faithfulness to friends and ideals 5. OPENNESS: welcomes new ideas and sharing ideas with others
How to enhance grit
1. Purpose 2. Practice 3. Hope 4. Time
Perception Filters
1. Stereotyping 2. Selective perception 3. Projection 4. Expectations 5. Interest
SMART Goals Action Steps
1. Visualize outcome 2. Strive for performance, not outcome 3. Develop a support network 4. Limit the number of goals 5. Allow for setbacks 6. Be honest with yourself 7. Reward small accomplishments 8. Don't lose sight of big picture 9. Consider Ethics
Improve my resume
1. eliminate skills and proficiencies 2. improve descriptions on experience section to be results oriented
Drivers of Engagement
1. relationships with coworkers 2. relationships with boss 3. meaningful work 4. autonomy and flexibility 5. pay/benefits
Mentoring Benefits for PROTEGE
Career: promotion, job opps, pay raises, job involvement, challenging assignments Personal: interpersonal growth, sponsorship and protection, counseling and listening, support and confirmation
Mentoring Benefits for MENTORS
Career: recognition as a developer of others, recognition as a leader, expanded network, career satisfaction, improved job performance, more money, and visibility and exposure Personal: rejuvenation, personal satisfaction, friendship, support and confirmation, excitement and inspiration
3 Outcomes of Networking
Exchange Future Help Connecting
Factors Affecting Perceptions
Internal: - needs, intelligence, past experiences and memories, emotions, values, attitudes, biases External: - environment, media, heredity, culture, peers societal norms, tech, affective events
Business Case for EQ
PepsiCo uses EQ as selection criteria for execs, AT&T AMEX - EQ in Leadership: - reduced depression, greater optimism, less impulsiveness - increased concern for mastering skills and tasks - improved adaptation/ change - increased influence on positive teaming - develop of transformational leadership
Extroversion
Personality "Big Five" - assess degree to which you are social or antisocial, outgoing or shy, assertive or passive, passive or inactive, and talkative or quiet
Openness to Experience
Personality "Big Five" - considers whether you are interested in broadening your horizons or limiting them, learning new things or sticking to what you know, meeting new people or sticking with old friends, and going to new or old places
Agreeableness
Personality "Big Five" - measures degree to which you are friendly or reserved, cooperative or guarded, flexible or inflexible, trusting or cautious, good-natured or moody, softhearted or tough, and tolerant or judgement
Conscientiousness
Personality "Big Five" - represents degree to which you are dependable, can be counted on, follow through on commitments and keep promises
Emotional Stability
Personality "Big Five" -measures degree to which you are consistent in how you react to certain events, weigh options before acting, and look at the situation objectively
Responses to Stress
Physiological: physical problems develop Psychological: not always readily identifiable Organizational; adverse reaction people have to excessive pressures or other demands placed on them
Time Management Matrix
Quadrant 1: Important & Urgent (crisis and deadlines) Quadrant 2: Important but NOT Urgent (prep for events with longterm payoffs) Quadrant 3: NOTImportant but Urgent (distractions and interruptions) Quadrant 4: NOT Important & NOT Urgent (worry, trivial tasks, internet surf)
Strategies for Self Awareness
Recognize your strengths, weaknesses, biases, attitudes -self analysis - behavior - personality - self monitoring - attitudes - perception - attribution theory - others' perceptions "social mirror" - self disclosure - diverse experiences
Ethical Decision Making
Recognizing that an issue involves an ethical question, making an ethical judgement, deciding to do ethical thing, and actually acting ethically
SMART Goals
Specific Measurable Actionable Realistic Time Bound
How Values Inform Goals
We work towards what we value and values guide behavior - instrumental values: "how's of goal setting, standards of behavior ex: love, honesty, courage - terminal values: "what's", end states or goals u want to achieve by the end of life ex: career goals - tangible values: things you see, feel, hold, ex: material things - intangible values: concepts you want to strive for ex: happiness
Goal Setting
a way of identifying your work/ life priorities and developing strategies for attaining personal and professional objectives
Self Monitoring
ability to regulate your thinking before speaking or acting usefulness: quickly assess needs of others in social or business situations and adapt behavior and interactions accordingly
Warm Connect
asking someone who you know to provide and introduction to someone you want to know
Projection
attributing ones own attitudes, characteristics, or shortcomings on others
Importance of Self Awareness to Managers
awareness = greater understanding of others - self aware managers are superior performers - relating/ empathizing managers are more trusted - being in tune with concern for others reduces conflict and makes the manager more open to feedback * working effectively with others increases managerial and organizational effectiveness* 85% disengagement worldwide 550 billion cost in just US
Emotional Intelligence
awareness of our emotional and rational responses and consists of 5 components: 1. Self Awareness 2. Self regulation 3. Motivation 4. Empathy 5. Social Skills
Interest
basing our activities and inputs on things that are likable or appealing to us
O-Net
best place to search job descriptions
Values
concepts or beliefs about desirable outcomes that transcend specific situations and guide your selection or evaluation of behaviors and events
Importance of Trust
essential in work environment: promotes cooperation and performance - individual impact: trust binds leaders and followers together, but demonstrating consistency, integrity and concern and sharing accurate info a leaders' behavior can promote trust - organizational impact: losing trust can lead to failure of institution, leaders proving they are trustworthy means confidence for their organizations
Johari Window
helps understand how well we know ourselves and how much of ourselves we let others know - goal: develop high quality relationships 1. Open Area: info we know and others know 2. Hidden Area: info we know but others dont know 3. Blind Area: info we dont know but others know 4. Unknown Area: info neither we nor others know
Selective perception
interpreting info for meaning and accuracy and discarding info thats threatening or not relevant
Expectation
involved forming an option about how we would like an event to unfold, a situation to develop, or a person to act, think, or feel
Stereotyping
making assumptions about an individual or a group based on generalized judgements rather than on facts
Self Disclosure
making the self known to others, letting others know what you think, feel, and want -revealing personal info to others that results in an enhanced and trusting personal or business relationship
Importance of Goal Setting
most successful business people are in tune with personal and professional goals and monitor their thoughts/ actions GIVES: - results orientation - purpose/ direction - motivation - productivity - cross-cultural adjustment
networking tool - connect with people you don't know or with people someone else knows - secondary and primary network
Mentor
one of a network of helping relationships that provides career support, emotional support, serves as a role model
Trust
one's faith or belief in the integrity or reliability of another person or thing -CONFIDENCE
Cold Connect
reaching out to someone you and your network don't know
Types of mentors for college students
recommended: Traditional - older, experienced person mentors 1 on 1 usually within an organization Peer - mentor who is at the same level but has different set of skills/ experiences/ connections Step Ahead - mentor 1 or 2 steps ahead career wise- recent grad Inspirational - role model, ideal mentor and important person to learn from and emulate usu with no direct contact
Importance of Self Disclosure
sharing with others about ourselves or problems we re facing often brings an enormous sense of psychological relief - reduce stress or tension - improvements psychologically - clearer lines of communication - team productivity
Results Oriented Writing
statements of accomplishments to show you achieved results rather than just doing tasks - use numbers and specify to show results - important to be specific to show you did your job and more and to show you contributed positively
Networking
the building and nurturing of personal and professional relationships to create a system or chain of info, contact, and support when you create this you increase your social capital
Self Awareness
the capacity for introspection and the ability to reconcile oneself as an individual separate from the environment and other individuals - knowing your motivations, preferences, personality, values, goals
Grit
the tendency to sustain interest in and effort toward very long term goals through self control, even in face of adversity
Strong Interest Inventory
tool to make decisions about your career and education - understand aspects of your personality associated with your interests, job satisfaction, interests to shape your career direction BASED ON INTERESTS
Importance of Self Management
you can learn to be a better self manager by developing your self awareness through understanding and practicing EQ (emotional intelligence - effective self manager= better manager
Self Management
your effort to exert control over your decision making and behavior by assessing problems and developing specific goals and strategies to structure environment and address those problems
