Management Test 1
Legislation that gives preference to domestic producers is known as ____ legislation.
"buy national"
When Continental Airlines took employees outside the headquarters building in Houston to watch the firm's old policy manuals be set on fire by corporate managers, the company was trying to
"revitalize its culture" and "shock employees into changing their behavior."
In 2007, the EU had ____ countries.
27
When a manager is evaluated by his or her superiors, peers, and subordinates, this is known as
360-degree feedback.
The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages?
40
Brad's financial advising firm uses an intelligence test to screen prospective employees. The test has an adverse impact on minority applicants because the pass rate for the minority group is less than about
80 percent of the pass rate for majority group members
Which of the following is an element in an organization's internal environment?
A campus of facilities
Which of the following activities is essential to the role of entrepreneur?
Active involvement in operating the business c. Being one's own boss d. Starting a new business venture e. All of these. E
Lynne is responsible for training in a South Brunswick School District. Her job requirements are not associated with any particular management specialty. Lynne is working in what functional area?
Administration
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
Administrative management
Which of the following is an example of an organization's change in technology and operations?
Adoption of automated information systems
Irene has asthma. She needs an air purification unit under her desk to clean the air. The ____ requires her employer to provide the unit for her.
Americans with Disabilities Act
Which of the following would probably have the highest content validity?
An assessment center
What is the difference between a small business and a business owned by an entrepreneur?
An entrepreneur's business depends upon the personal involvement of the entrepreneur in the day-to-day management of the business; small businesses may not. b. An entrepreneur's firm may be of any size, while a small business must be too small to have a significant impact on its environment. c. An entrepreneur's business must be new, while a small business may have been in existence for any length of time. d. An entrepreneur's business may be privately or publicly owned; a small business must be privately owned. e. All of these
Which of the following is a true statement about the relationship between organizational life cycle and organization design?
As organizations mature they become more formalized and mechanistic.
Which of the following is the first step in human resource planning?
Assessing external and internal trends
Which of the following persons is a manager?
Barack Obama, President of the United States of America b. Dan Issel, coach of the Denver Nuggets, a professional basketball team c. Linda Kaplan Thaler, chief creative officer of Kaplan Thaler Group d. Dorothy Cann Hamilton, CEO of the French Culinary Institute e. All of these. E
Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text?
Be flexible in order to take advantage of changing opportunities. b. Work for someone else in your desired field before starting your own business, in order to gain experience and skills. c. Make the new venture your full-time job and devote significant amounts of time to handson management. d. Have enough money to operate for at least six months to one year without any profit. e. All of these. E
Which of the following decision-making models is based on the belief that human behavior is often imperfect?
Behavioral
Which of these is a correct comparison of large and small businesses?
Big businesses are less efficient at producing and delivering specialty products than small businesses.
Cheryl needs to replace her roof. She calls five roofers. After a week only one called her back, so she went with them. Cheryl used
Bounded rationality
Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon?
Bounded rationality
Clifton likes his co-worker, Matthew, but when Matthew violates company policy, Clifton reports him to their boss. Clifton is using which characteristic of Weber's bureaucratic model?
Business conducted in an impersonal fashion
Which of the following is a true statement?
Buying an existing business is less risky than starting a new business from scratch.
The Sarbanes-Oxley Act requires the ____ to vouch for the truthfulness and fairness of a firm's financial disclosures
CEO and CFO
For a major project for his employer, Jason wants to choose the management consulting team that will give his employer the best outcome. Which decision criteria should Jason use to maximize effectiveness?
Can't decide⎯Jason needs to know which criteria are most important to his employer.
Four general factors contribute to the success rate of small businesses. Which of the following is NOT one of those factors?
Careful analysis of market conditions
____ has been responsible for recent shifts in the economies of scale in many industries.
Changing technology
Which of the following decision-making models is a prescriptive model?
Classical
Which of the following is NOT one of the characteristics of Weber's bureaucracy?
Close personal relationships between supervisors and subordinates
Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?
Collective bargaining
Which of the following is NOT one of the management skills mentioned in the text?
Commanding skills
According to Woodward's classification scheme, an oil refinery for Shell Oil Co. would be classified as what type of technology?
Continuous-process
Jacques Torres decided he will not expand his chocolate business outside New York because it will be too hard to manage the quality of the product. Which management function is he doing?
Controlling
Julia assigns Jason a project to be completed and then holds periodic meetings with Jason to determine whether target dates for subparts of the project are being met. Which management function do these meetings represent?
Controlling
Which of the following is a true statement?
Corporate-level strategy is about managing several businesses simultaneously. b. Business-level strategy is made by managers at a lower level of the organization hierarchy than is corporate-level strategy. c. Business-level strategy focuses on selling a particular set of products in a particular market. d. All of these.
Which of the following actions represents an attempt to manage social responsibility by means of "ethical compliance"?
Creating a committee to write a code of conduct or review proposals concerning selection and promotion
Which of the following is a role performed by successful small businesses?
Creation of new jobs
Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization?
Customer
After BP failed repeatedly to stop the oil spill, it gathered engineers from around the world to help find a solution. This was a(n) ____ group.
Delphi
Which of the following is NOT an example of an interacting group?
Delphi group
Which of the following is characteristic of the U-form design?
Departmentalization based on the kind of work being done
Many business school professors extensively use the case method of teaching, in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to improve by this teaching method?
Diagnostic and decision-making
Which of the following is an explanation of the resistance to change that a worker might feel because the worker disagrees with management that the type of change selected will be best for the organization in the long-run?
Different perceptions
When Donald Rumsfeld was Secretary of Defense, he was a very strong-willed manager. He was often able to persuade generals and admirals to do what he thought was best. Which disadvantage of group decision making was that group experiencing?
Domination by one member
Investors were worried about the stock market when unemployment was 10%, companies were slow to invest, and government debt was still increasing. These are aspects of which environment?
Economic
All of the following are competitors of GM EXCEPT
Edmunds'
____ is more necessary for long-term success than is ____; although both are desirable
Effectiveness, efficiency
The management pioneer who performed the Hawthorne studies at Western Electric was
Elton Mayo.
Which of the following is a strategic challenge that faces a small business?
Emphasizing distinctive competencies b. Writing a business plan c. Finding a niche market d. Raising capital e. All of these.
Workers who purchase company stock have which dual roles in the internal environment?
Employee, owner
In terms of the number of new jobs formed each year, how does small business compare with big business?
Entrepreneurial business success, more than business size, accounts for most new job creation.
RIM knows there are less apps for Blackberry than there are for Apple, Android phones. RIM wants to close the gap by 10% in one year. RIM is in which step in the change process?
Establishment of goals for the change
Amazon, maker of Kindle, could choose a touch screen which increases glare or non-touch screen for better viewing. They were in which step of the rational decision making model?
Evaluate the possible alternatives
College students can buy textbooks on Borders.com, Amazon, and their local bookstore. When they compare prices they are in which step of the rational decision making model?
Evaluate the possible alternatives
When a plant manager who is trying to reduce turnover of production workers notices that turnover has decreased by 10 percent four months after he instituted a new training program, at which step in the rational decision-making process is this manager?
Evaluating the results
Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift.
Fair Labor Standards Act
Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies?
Family and Medical Leave Act of 1993
Citicorp chose to settle an SEC lawsuit for $75 million. When executives compare the cost of the settlement to those of other financial institutions they are in which step of the rational decision making model?
Follow up and evaluate the results
Todd wants to start a new business. With which of the following methods of starting a new business will he pay a share of the income from the business in return for the use of such things as trademarks and business formulas?
Franchising
Which of the following disadvantages of group decisions typically results from the group being very cohesive?
Groupthink
Given the environment in which organizations must function today, which of the following statements about human resource management (HRM) is FALSE?
HRM should be left to line managers because they know their people best.
The first person to identify the managerial functions of planning, organizing, leading, and controlling was
Henri Fayol.
Who was one of the first experts to develop the administrative model of decision making?
Herbert Simon
Carlotta, the owner of a small business, decides to promote Belle because of her knowledge and skills rather than Meera, who is her personal friend. Which characteristic of Weber's bureaucratic model is Carlotta using?
Hiring and promotion based on technical expertise
During the recession many Americans lost their jobs. They could spend less, spend savings, or continue their lifestyle by using credit. They were in which step of the rational decision making model?
Identify alternatives
When the price of oil came down, demand for full size SUVs increased. Automakers make more profit on large vehicles than small vehicles. Automakers chose to increase production of full size SUVs. The increase in production was which step in the rational decision making model?
Implement the chosen alternative
According to the Lewin model, building a new plant in Texas is an example of which step in the change process?
Implementing the change
Hundreds of small businesses under contract make parts for Honda. This is an example of which of the following roles of small businesses?
Importance to large businesses
In times of economic prosperity, small firms are the first to hire additional workers and big firms are last. In times of economic downswings, small firms are the first to eliminate workers and big firms are last. This reflects which attribute of small firms as compared to large firms?
Increased flexibility
Which of the following is the most common form of a decision-making group?
Interacting
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?
Interpersonal
Winston interacts with his subordinates with ease, but he is often intimidated and uncomfortable with his superiors. Winston needs to develop his ____ skills.
Interpersonal
When the iPhone 4 was first available, demand was high. Phones on eBay were listed at $1,200. The iPhone 4 was at which stage of the product life cycle?
Introduction
Which of the following involve management?
Jacques reorganizes his department. b. Jorge plans his company's holiday party. c. Annabelle introduces the CEO at the annual board meeting. d. Su-Lin monitors and enforces her company's policies regarding personal use of the Internet. e. All of these. ANS: E
Which of the following is NOT one of the alternative international strategies?
Lateral investment
Which of the following is an example of a company that has identified a new market?
Low-dose Bayer aspirin introduced into the Chinese market.
Comcast is organized into telephone, Internet, and cable television divisions. Comcast is using the ____ form of organization design.
M-form
How do top managers spend most of their time?
Making decisions and creating goals
Which of the following represent the two branches of quantitative management theory?
Management science and operations management
Ellie makes handmade gift bags, candles, and jewelry in her spare time and sells them to her friends. Ellie is participating in which industry?
Manufacturing
In which of the following industries are you LEAST likely to find a small business owner performing well due to a lack of economies of scale?
Manufacturing
Which of the following statements can be used to explain the growth of international business?
Many countries in Europe and Asia were devastated after World War II and had to be rebuilt.
Communicators at Siemens report to their sector president, for example medical, industry, or power and also to the senior vice president for marketing and communications at corporate headquarters. Which organization design is Siemens using?
Matrix
During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?
Maturity
The Ford Mustang has been around for decades and still sells well. Where is it on the product life cycle?
Maturity
Which of the following outlines the organization's purpose, assumptions, values, and direction?
Mission
In what practical order should an organization develop its goals?
Mission, strategic, tactical, and operational
Which of the following is an example of identifying a new niche in an established market?
Modifying a computer so that it is usable by untrained persons
Which of the following is an advantage of group decision making when compared to individual decision making?
More alternatives are likely to be generated.
What percentage of businesses in the United States is classified as small businesses?
More than 90 percent
Which of the following is a disadvantage of group decision making?
More time will be needed to make the decision.
Which of the following types of groups is sometimes used to develop a consensus of expert opinion by getting a group of experts together to generate and then discuss alternatives?
Nominal
Which of the following represents an economic community?
North American Free Trade Agreement (NAFTA)
Which of the following exemplifies the first step in the comprehensive organization change model described in the text?
Noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits
Which of the following is an accepted technique for minimizing groupthink in group decision processes?
Only "use of a devil's advocate" and "use of critical evaluation of alternatives."
Which of the following is a true statement?
Organization culture shapes the behavior of employees, and thus impacts organizational effectiveness
Which of the following draws from psychology, sociology, anthropology, economics, and medicine?
Organizational behavior
Chocolate makers sell 40% of their product in December. They start preparing for the increase in July. This represents which function of management?
Planning
Jacques Torres decided he will not expand his chocolate business outside New York because he doesn't want to spend his time in airports. What is this manager doing?
Planning
Microsoft decided to stop supporting Windows XP Service Pack 2 with updates, which makes the system more vulnerable to hacking. The increase in viruses will likely slow the system and prompt users to upgrade to new computers. Microsoft managers were primarily engaged in which activity?
Planning
Which of the following practices indicates an organization that does NOT value diversity?
Policies and procedures follow the letter of the EEO law.
Borders book stores do not interact. Their sales are added together to form the success or failure of the company. What level of interdependence does this represent?
Pooled
Which of the following is part of the task environment for Wal-Mart Corporation?
Procter and Gamble (supplies Tide and many other products to Wal-Mart stores)
____ is a useful framework for managers to use as they plot business strategy over time.
Product life cycle
Which of the following is an example of an organizational goal?
Profit Innovation Security Social responsibility
Which of the following is NOT generally considered to be a role performed by small businesses?
Provision of capital for expansion of large businesses
Annette solves a set of mathematical models, performing a breakeven analysis to determine the required level of sales for a new product to make a profit. Annette is using which of the following?
Quantitative management perspective
Which of the following is a possible diagnostic activity within organization development?
Questionnaires b. Attitude surveys c. Archival data d. Conversations with managers e. All of these. ANS: E
Hyatt hotels each have a reservations department, a front-desk check-in department, and a housekeeping department, which continuously interact. Which type of interdependence is represented at Hyatt hotels?
Reciprocal
The manager's role as monitor is essential to which step in the comprehensive approach to change?
Recognizing the need for change
Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text?
Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results
An organization's workforce has been reduced, and top management then promises the union that there will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the change process?
Refreezing
Which of the following is characteristic of a business classified as a star by the BCG matrix technique?
Requires large amounts of short-run cash support
Which of the following is NOT a reason why employees are resistant to change?
Risk propensity
When a marketing manager decides to launch a new product because it was the first product he investigated that showed profits over the minimum required threshold, what type of decision process is this manager using?
Satisficing
Amazon, maker of Kindle, chose to stay with a black and white screen for greater readability. They were in which step of the rational decision making model?
Select the alternative
Which of the following would be included in the management function of planning?
Selecting the course of action most likely to lead to success
Joyce wants to decrease turnover. She can change hiring practices, increase benefits, increase wages, or provide a yearend bonus. She chooses the yearend bonus because it keeps payroll lower and should quickly affect turnover. Joyce is in which step in the decision-making process?
Selecting which alternative to implement
General Motors filed documents with the SEC to approve an IPO of shares. The shares were to be used to pay the US government for money spent rescuing the car company. Filing the documents was part of which step in the change process?
Selection of appropriate change technique
Which of the following is NOT a strategy for managing diversity?
Selective recruitment
Madeline's kennel has ineffective advertising. Where should she go for help with a promotion program?
Small Business Institute (SBI
Which of the following is a true statement?
Small businesses are about as likely to innovate as large businesses.
Which of the following is an advantage of unrelated diversification?
Stable financial performance over time
Which of the following is the most common entry method for owners of new businesses?
Starting a new business from scratch
Which of the following is NOT one of the reasons for new business failure described in your text?
Sufficient capital
When FedEx bought Kinko's, it thought that it could accomplish more combined than it could operating separately. Which advantage of related diversification does this best represent?
Synergy
What was Henri Fayol attempting to do when he developed his principles of management?
Systematize the practice of management by giving managers guidelines he had found useful
The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text. What is that theory?
Systems theor
J&J executives did an off-site where they cleaned a park. Which OD technique was J&J using?
Team building
____ skills are needed for specialized tasks within the organization.
Technical
In a meeting with her managers, Mariah says, "I really believe this is a bad decision, but I have been asked by my boss to increase the diversity of this division." Which of the following is Mariah apparently failing to consider?
That diversity can provide competitive advantage
Kristen was interested in opening a restaurant, but the local market was already saturated. Instead, Kristen decided to begin a business preparing meals directly in customers' homes. Which of the following distinctive competencies of small business is Kristen displaying?
The ability to identify new niches in established markets
Which of the following statements does NOT describe a characteristic of an organization's external environment?
The boundary between organization and its environment is quite specific and clearly defined
Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio is using which of the following?
The contingency perspective
Which of the following explains why small businesses are generally more effective than large companies in specialty retailing?
The dollar size of the market is too small for large companies.
If an entrepreneur were considering a new business, which of the following would be a DESIRABLE characteristic of the industry being considered?
The new company will sell a newly patented invention that is not yet well known but is expected to dominate the market.
Why should a new entrepreneur, who has to be careful how she spends every penny, join the National Federation of Independent Businesses (NFIB)?
The organization offers excellent networking opportunities.
What is the major difference between a single-use plan and a standing plan?
The single-use plan is for nonrecurring situations, while the standing plan is for recurring situations.
____ provide(s) a conceptual framework for organizing knowledge.
Theory
Which of the following is the main reason why small businesses experience success in the wholesale industry?
They are able to develop personal working relationships with several sellers and buyers.
Which of the following might be a goal for change for an organization?
To increase sales by 5% b. To open a new plant c. To identify a merger opportunity d. To improve customer satisfaction e. All of these. E
Which of the following federal laws did NOT have an impact on human resource management?
Trademark Law Revision Act of 1988
What stage of the Lewin model of organization change is exemplified by managers letting people who will be affected by an impending change know the reasons for the change?
Unfreezing
Which of the following represents organization change by means of change in technology/operations?
Upgrading the management information system
____ are a group of small investors seeking to make profits on companies with rapid growth potential.
Venture capitalists
Which of the following questions is important for entrepreneurs who are starting a business from scratch?
Who are my customers? b. Who are my competitors? c. What quantity will my customers buy? d. What price will customers pay? e. All of these. E
Which of the following best describes "crossovers from big business," a term your text uses to describe an important trend in business start-ups?
Workers leave employment at big corporations to found their own businesses.
Tyrell's work group consists of seven male employees and five females. Is Tyrell's group diverse along the gender dimension?
YES
The starting point in formulating strategies is usually
a SWOT analysis.
A written summary of the business strategy and its implementation plan is known as
a business plan.
When Jeffrey Gundlach left TCW group, forty fellow employees went with him to start a new company. There were ____.
a coalition
An organization that refuses to hire men as administrative assistants, is an example of
a direct form of discrimination.
A wide span of management results in
a flat organization.
When an entrepreneur pays a parent company a monthly percentage of the gross income of her business in return for using the parent company's name and products, this is known as
a franchise agreement.
General Mills and Nestlé established Cereal Partners Worldwide to better compete with Kellogg in Europe. This is an example of
a joint venture
When you call an organization and the message says "your phone call may be recorded for training purposes" that organization is using
a judgmental method of performance appraisal.
The current trend in business start-ups by women and minority entrepreneurs is
a large increase in the rate of start-ups by women and minorities.
After success in the market for executive pet care, Maverick Pet Partners moved to high energy pets that need runs and fitness training as opposed to just being let out to a fenced yard. MPP identified
a niche.
Tesla is a maker of electric cars. Tesla had an initial public offering. It used
a program.
Google rolls out another Android phone with another partner, about monthly. Google uses
a standard operating procedure.
When Sikorsky and Boeing agreed to produce a new helicopter for the Department of Defense, it was an example of
a strategic alliance
At a major hotel, the wages for a doorman are less than the wages for housekeeping, but the doorman also gets tips. This is an example of
a wage-structure decision.
LaTonnia supervises a manufacturing plant where work is highly specialized. This situation would tend to call for
a wide span of management.
Evan, a nurse at a large hospital, observes that his female coworkers frequently make jokes that are insulting to men. Which of the following would be reasonable approaches to dealing with this behavior?
a. A change in organization culture b. An organizational policy against gender-related jokes c. Evan communicating his discomfort with these jokes d. Intervention from a manager who has had diversity training ALL OF THESE
Which of the following could be considered a "customer"?
a. A college cafeteria b. A local hospital c. A retailer such as Target d. Your family ALL OF THESE
Which of the following is an important dimension for assessing diversity?
a. Age b. Gender c. Religion d. Ethnicity ALL OF THESE
If you were asked to help a manager establish a nominal group, which of the following would you recommend?
a. Alternatives are listed on a flip chart. b. The alternative with the most votes is the solution. c. Members are permitted to ask questions only for clarification. ALL OF THESE
Katerina is the leader of a standing committee, and she is trying to avoid the groupthink that can often occur in group decision making. Which of the following techniques should she consider?
a. Assigning one person to act as a devil's advocate b. Keeping her preferences secret until the end c. Requesting that divergent viewpoints be considered ALL OF THESE
Under U.S. law, it is illegal for a U.S. firm operating in a foreign country to pay bribes to get what it needs. Natives of some of those same countries consider the payment of bribes to be perfectly acceptable. Which of the following influences may account for this difference?
a. Cultural differences b. Family influences c. Religious influences d. Value systems ALL OF THESE
For a company such as Johnson & Johnson that makes personal care products, medications, and medical supplies, which of the following would be considered as customers?
a. Hospitals b. Pharmacies c. Families d. Doctors ALL OF THESE
Which of the following is an example of an owner of a business?
a. Individual investors who buy stock in that business b. Partners c. People who have legal property rights to that business d. Individuals who finance and start up a new business' ALL OF THESE
According to Woodward, which of the following is true about the relationship between organization design and core technology?
a. Organizations with small-batch core technologies tend to be less rigid and formal. b. Organizations with continuous-process core technologies tend to be less rigid and formal. c. Organizations with large-batch core technologies tend to be more rigid and formal. ALL OF THESE
Which of the following is a true statement?
a. The classical model of decision making is a prescriptive model. b. The administrative model of decision making is a descriptive model. c. The classical model focuses on the real world, while the administrative model shows us the ideal world. NONE OF THESE
Which of the following would you observe if you wanted to determine an organization's culture?
a. The physical appearance of the organization's facilities b. The level of formality or informality in communication c. Employees' dress and demeanor d. The types of stories workers tell about their job experiences ALL OF THESE
Amelia Whalen wants to start her own equestrian center from scratch. To determine whether this is a good idea, she needs to find the answers to which of the following questions?
a. Who are my customers, and where are they? b. Who are my competitors, and where are they? c. How can I differentiate my product from that of my competitors? d. In what quantities and at what price will my customers buy my service? e. All of these. E
Gore Associates has not titles, and no bosses. Workers have sponsors for advice and consultation. This violates the principle of
a. chain of command. b. unity of command. c. the scalar principle. ALL OF THESE
A job application bank should not contain any questions about
a. gender b. religion. c. national origin. d. ethnicity. ALL OF THESE
Potential outcomes of licensing agreements are
a. increased profits. b. prolonged profitability. c. inflexibility. d. franchising. ALL OF THESE
According to the concept of bounded rationality, decision makers are limited by
a. less than complete information. b. their values. c. their habits. d. limited time. ALL OF THESE
Managing organizational culture is likely to become more difficult when
a. the firm has recently undergone a merger. b. management has no clear idea of the desired culture. c. the firm has recently suffered from poor performance. ALL OF THESE
The key to individuals managing diversity is
a. understanding. b. empathy. c. tolerance. d. communication. ALL OF THESE
The primary purpose of the management process is to
achieve organizational goals efficiently and effectively.
A cafeteria benefits plan consists of
allowing employees to choose among a set of optional benefits
The Ann Arbor Police Department has all its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests, interviews, and simulated work experiences. This is an example of
an assessment center
U.S. cola producers "voluntarily" limit the number of beverages that they export to India each year. This is an example of
an export restraint agreement.
If an organization uses an employment test that Asians pass at a higher rate than Caucasians, this is an example of
an indirect form of discrimination.
A law firm evaluates its attorneys using an efficiency rating calculated by dividing total billable hours worked by total possible billable hours. This is an example of
an objective measure of performance appraisal.
In theory, delegation from a manager to a subordinate consists of three steps, which are
assigning responsibility, granting authority, and creating accountability.
Which of the following is a good reason to evaluate the performance of employees on a regular basis?
b. To assess the impact of training programs c. To assist decisions about pay raises d. To provide feedback to employees to help them to plan their careers ALL OF THESE
Tony Hayward, former CEO of BP, made statements and decisions about vacations during the oil spill that led to him stepping down as CEO. His innate belief without conscious consideration that attending a polo match during the crises was ok shows he used
bad intuition
The definition of "small business" requires that the business's sales and assets
be too small to influence the external environment.
If an organization invests large amounts of cash in an SBU classified as a question mark and it subsequently becomes the market leader, the SBU will
become a star.
Jessica tries to increase the efficiency of her production workers by paying them a piecework rate, with higher pay for higher output. Jessica's workers then develop informal standards for production, such that the slowest and fastest workers are rejected by the majority of the group. This outcome is predicted by
behavioral management.
As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing
benefits
Corporate governance is primarily the responsibility of the
board of directors.
New finance regulations plan to give shareholders the right to vote on executive compensation when executives leave the company. This will decrease the power of
board of directors.
When people are asked "if you fold a piece of paper 50 times, how high will it be?" they tend, at best, to say a tall building. In reality it would reach to the sun. Human decisions are limited by ____.
bounded rationality
Keisha is Vice President of accounting, and she has to decide which computer software to purchase for her department. She has looked at all of the possible alternatives and is leaning toward the system with which she is most familiar. This is an example of
bounded rationality.
According to Woodward's findings relative to technology and organization design, the most successful mass production firms adopt a(n)
bureaucratic structure
All of the following are common arguments against social responsibility for organizations EXCEPT
business creates problems and should therefore help solve them.
Apple has several divisions. When the iPad was introduced, Apple used a(n)
business-level strategy.
"Decision making under risk" means the decision maker
can estimate decision data with some probability.
The most appropriate training technique for Pepsi Cola to teach its employees to make ethical decisions would be
case discussion groups
The ____ tells how much money is needed to operate a new business.
cash budget
An organization where power and control are kept at the top levels of management is
centralized
____ is defined as clear and distinct lines of authority among all positions in an organization.
chain of command
The steps in the reengineering process do NOT involve
changing the firm's competitors.
When Dave was in college he worked summers for the NY Department of Transportation. Charlie, a full year employee, told Dave to slow down. In Elton Mayo's studies, Charlie would be called a(n) ____ by the other members of the group.
chiseler
In the classical decision making model, "optimization" means..
choosing the alternative with the best overall expected outcomes.
Boeing has internal consultants who help executives learn about how others see them and improve performance for the future. Boeing is using the OD technique
coaching and counseling.
The ability to effectively convey and receive ideas is a(n) ____ skill.
communication
In human resource management terminology, the incentive pay an employee receives is referred to as
compensation
All of the following are bases for departmentalization EXCEPT
competition
Google's Droid and Apple's iPhone are best described as
competitors
Skype impacts the number of people who fly. This is an example of ____ to the airline industry.
competitors
All of the following are included in the task environment of organizations...
competitors, customers, regulators, suppliers NOT THE ECONOMY
The task environment includes all of the following
competitors, regulators, customers, and strategic allies NOT TECHNOLOGY
The top managers of a company are most likely to need ____ skills.
conceptual
Tim thinks he deserves a promotion. He talks with HR about his outstanding performance. HR knows that Tim's performance is only a little better than the others and if Tim gets promoted other directors will ask for promotion to VP. They will be turned down and the long term affect will be several disgruntled managers. Tim's promotion failed the test for ____.
consequences
BP took months to stop the oil spill in the Gulf of Mexico. BP had no ____ in case something went wrong with a deep sea sell.
contingency plans
During the recession shipping, air cargo, and trucking companies scaled back. When the economy picked back up there were transportation delays everywhere. Companies needed
contingency plans.
When Toyota executive Takeshi Uchiyamada gathered 1,000 engineers into his quality-review group to motivate them to use new quality improvement processes in their divisions, he is engaged in
controlling.
Gore Associates believes that by keeping plants size at 150 people will know each other and R&D will talk to design, manufacturing, sales, and marketing. This is the way Gore facilitates
coordination
The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called
coordination
First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of
customer
For a church, the congregation would be considered the
customer
For a private college, parents may be considered part of the ____ dimension of the task environment.
customer
A ____ organization is one in which decision making is delegated as far down the chain of command as possible.
decentralized
Gore Associates has no titles, differences in offices or dress. Gore's structure is
decentralized
James is responsible for his boss's travel arrangements. James selects the train tickets to purchase. James in engaged in
decision making
The process of choosing one alternative from among many alternatives is called
decision making
The senior pastor at Princeton Alliance Church needs to select a pastor of adult ministry. This is an example of
decision making under uncertainty
Carlyn is monitoring expenditures and the budget to recognize problems early. She is drawing mainly on her ____ skills.
decision-making
Franklin asks his subordinate, Gary, to make the slides for an important brief. Franklin will review the slides. Franklin is ____ Gary.
delegating to
Siemens communications department started working remotely one day a week. It was a change in
design.
GE determined it could better service its customers by implementing a quality initiative called six- sigma. Its first step is this process would be to
develop goals and a strategy for this reengineering.
The steps in the reengineering process involve
developing goals and a strategy for reengineering. b. creating a sense of urgency. c. re-creating the organization. d. using top management to play a major role in the effort. e. All of these. E
The first stage of the organizational innovation process is
developing.
Sara is an assistant manager at a restaurant, which is part of a large, national chain. She was recently sent to a one-month educational course to help her get the skills she needs for promotion to Manager. Sara's employer was providing her with
development
The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as
diagnostic activities.
Andrea has worked in the marketing department for 27 years. She knows the history and successes of the office better than any other employee. When change is suggested, she is reluctant because she remembers accomplishments related to the current way of doing things. As a result of ____, she is resistant to change.
different perceptions
A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers.
differentiation
Watchmaker Breitling maintains very high standards for quality, sturdiness, functionality, and precision. It is pursuing a
differentiation strategy
The maquiladoras concept is a fairly recent approach to:
direct investment
Volkswagen built a factory in Mexico to manufacture cars for sale in North America. For Volkswagen this is an example of
direct investment
In the 1980s if you mentioned Harley-Davidson motorcycles to the average consumer, he or she immediately thought of motorcycle gangs⎯more specifically, Hell's Angels. Now the price of a Harley can top $20,000 and there are riding clubs like Rubs (Rich urban riders) that include executives, attorneys, and doctors. The clubs are attracted to Harleys for the wild and free image. Harley Davidson's image is a(n) ____ not easily imitated by competitors.
distinctive competence
The aspects of a business that the firm performs at a higher level than its competitors are known as the firm's
distinctive competencies.
The Limited, a large clothing chain, does an exceptionally good job of tracking its store inventory and replenishing sold items within forty-eight hours of the sale. In its inventory management control procedures, The Limited has a
distinctive competency.
One advantage of group decision making is
diversity of members' backgrounds.
In Asia, consumers have historically had an aversion to debt. However, in recent years credit card use has grown significantly, supported by aggressive marketing and governments in the region that see it as a means to fuel economic growth. This is an example of the ____ dimension.
economic
For his work in developing the administrative model to describe how managers make decisions in the real world, Herbert Simon won the Nobel Prize in
economics
The idea that manufacturing costs per unit decrease as the number of units produced increases is known a
economies of scale.
Rajan is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Rajan decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using ____ as a means of overcoming resistance to change.
education
After the 2006 Congressional elections, President Bush announced a troop increase in Iraq in an attempt to speed up withdrawal. His plan encountered strong resistance. The Administration used ____ to try to change the minds of their opposition.
education and communication
The best alternative is the most ____ alternative.
effective
In the reengineering process, the first step is setting goals and developing a strategy. The second step is
emphasizing top management's commitment to reengineering.
Which of the following is part of the internal environment of organizations?
employees
Dr. Ting developed the BPro blood pressure watch. He sold three of his four clinics to finance production. He now sells BPro in Singapore and the United States. He is an example of a(n)
entrepreneur.
Jacques Torres is founder, CEO, and owner of Jacques Torres Chocolate in Brooklyn NY. He is a(n)
entrepreneur.
Microsoft is no longer supporting Windows XP Service Pack 2 because it released Service Pack 3 and launched Windows 7. Service Pack 2 is an example of
entropy.
The normal process within an organization that leads to a system decline is known as
entropy.
The Obama administration continued to push through health care reform even though its version was supported by less than half of the American public. From a political perspective the administration showed ____.
escalation of commitment
When Disney and IBM refuse to advertise on websites that have no posted privacy policies, they are acting as
ethical leaders and privacy advocates.
Venture capital companies typically
exchange money for partial ownership in the new business. b. prefer to work with companies with rapid growth potential. c. want some management control over the new business. d. All of these. D
Reengineering is needed when an organization
experiences entropy.
Japanese steel producers voluntarily limit the amount of steel they export to the US. This is an example of a(n)
export restraint agreement.
Recession is a(n) ____ force for change.
external
Unions negotiating for higher wages is a(n) ____ force for change.
external
When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an example of a(n) ____ force for change.
external
When a locally new restaurant fears new competition from Applebee's, it is experiencing a change in its...
external environment
A force-field analysis identifies
factors that facilitate and hinder organization change.
Tim knows he deserves a raise. He talks with HR about his outstanding performance. HR describes what a bad year the company is having and that there is no money for raises. Tim's raise failed the test for ____.
feasibility
Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy.
focus
Southwest Airlines does not charge to check up to two bags, which is different than most airlines in the US. Southwest is attempting to retain loyalty among the specific group of customers. This is part of a(n) ____ strategy.
focus
There are a lot of companies that make decorative items for the home. Franklin Mint makes decorative gift items that it sells as collectibles. For instance, each decorator plate that is markets is given a number, and only a finite quantity of each plate is manufactured. By use of a(n) ____ strategy, Franklin Mint distinguishes itself from other companies that make decorative items for the home.
focus
In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies and then eliminates as many of the forces against change as possible is called
force-field analysis.
The means by which a labor agreement is enforced is the
grievance procedure
A disadvantage of using interacting groups to make decisions is
group politics.
Groups that interact electronically are more likely to express dissenting views, than groups that interact face to face. This knowledge would be helpful in minimizing ____.
groupthink
All of the following are advantages of group decision making EXCEPT
groupthink may occur.
Subsystems
have some autonomy and interdependence.
The most significant disadvantage to franchising as a means of acquiring a business is
high start-up costs.
According to Lawrence and Lorsch, an organization that can be classified according to differentiation would have a ____ level of differentiation if it had many subunits and would have a ____ level of differentiation if it had few subunits.
high; low
Those activities directed at attracting, developing, and maintaining an effective workforce are called
human resource management.
When revenue from gaming went flat in the US, Wynn Resorts opened casinos in Macau, islands close to China, where gaming was already popular. Wynn Resorts was benefitting from
identifying new markets.
France charges taxes on American fruits and vegetables that are sold in France. This is
import tariff
A(n) ____ strategy requires little initial investment, is heavily regulated, and provides little opportunity to modify products for local conditions.
importing/ exporting
Wine produced in California and sold in France is an example of
importing/exporting.
Scientific management focuses on
improving the efficiency of the individual worker.
Studies of the organization change process found that participation
increases productivity and cooperation.
hen human resource managers determine how much each worker in a particular wage grade will be paid, they are making a(n) ____ decision.
individual wage
In systems theory, the raw materials, human resources, and financial resources of an organization are examples of
inputs.
Human resources is trying to keep a good legal counselor. The lawyer wants a flexible work schedule. HR recommends working remotely one day a week. This is a(n) ____ force for change.
internal
Empathy is a(n) ____ skill.
interpersonal
A firm's reward system
intrapreneurship.
Eric is communications director. The New York Times wants to interview his boss. Eric suspects the reporter is not objective, so he declines the interview. Eric used ____ to make the decision.
intuition
According to the science of management, management tasks should be approached in all of the following ways EXCEPT
intuitive
Achieving organizational goals efficiently and effectively
is the primary purpose of the management process.
An organization is considered diverse when
its members differ from each other.
When Google developed its Android cell phone system it changed
its scope.
A title, such as vice president, would be found in the
job description.
Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over, and responsibility for, the work?
job enlargement
Prior to the Sarbanes-Oxley Act, CFOs were strategic visionaries, helping to lead the company. Post Sarbanes-Oxley, they are primarily regulation enforcers, who might get time to think strategically. Turnover in the CFO position has increased significantly since the Act was passed. In this case ____ did not produce satisfied workers.
job enrichment
Which of the following alternatives to specialization would require continually adding new tasks and challenges as part of the job design?
job enrichment
Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of
job enrichment.
The process of determining the relative value of jobs within the organization is known as
job evaluation
All of the following are steps in human resource planning EXCEPT
job evaluation.
You are reading a document that says that job incumbents must be at least twenty-one years of age, a citizen of the United States, and have at least two years of college training. What are you reading?
job specification
The executive in charge of R&D at a major US company was offered a position with a new company. When the US company learned this, they offered a large increase in compensation and a bonus to be paid after two more years of work. This executive was a
knowledge worker
Timex watch manufacturing is an example of ____ technology.
large-batch
The introduction of BlackBerry Torch featured the new BlackBerry 6 operating system. RIM, maker of BlackBerry was in the ____ phase of the innovation process.
launch
Your school's code of ethics includes the statement: "We do not cheat or tolerate those who do." You witness a classmate cheating, and decide to report it. Your action is
legal and ethical.
GE requires managers to identify the bottom 10% of their employees. This is an effort to limit evaluation
leniency error.
The NFL and Reebok footwear have a(n) ____ whereby Reebok makes footwear with NFL logos on it and pays a fee for each item sold.
licensing agreement
Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique
life and career planning.
West Windsor school district has three elementary schools that each cover a region of the school district. This is an example of ____ departmentalization.
location
Span of control is also referred to as span of
management
Bill's new business venture is having trouble with employee benefits, and Bill has hired a human resource expert to give advice. The type of new-venture advice Bill is seeking is called
management consulting
When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon
management science.
There are job scams that target people who need to work from home. They get people to pay $600 for supplies to make jewelry and then rejects everything made as not meeting the company standards. This scam operates in the ____ industry.
manufacturing
Using the BCG matrix, SBUs are classified on the basis of
market share and market growth rate.
In the GE Business Screen matrix, all of the following are characteristics of the competitive position of the company EXCEPT
market size
The form of organization design in which a set of product groups is superimposed on a functional design is called
matrix
The New York Department of Transportation operates in a fairly stable environment and has no domestic competitors; Burns and Stalker would agree that the ____ design would be best for the DOT.
mechanistic
The small sign in the front office at Darla Bohlander Realty reads, "We are a company dedicated to excellence: using innovative real estate marketing skills and state-of-art technology to provide the highest quality services to our clients and customers; above all, preserving a belief in people." This is an example of the realtor's
mission statement.
Georgia-Pacific's, the paper and forest products company, web site states: "[We desire]...that customers recognize us as a technical innovator and as the supplier of choice; that the communities in which we operate welcome our involvement and our concern for safety and the environment; and that our employees are motivated and challenged to be their best." This statement is best described as a(n)
mission.
Movien worked 10 hours and produced 50 units of a product. Allen worked 15 hours and produced 50 units of the same product. Compared to Allen, Movien was:
more efficient and of unknown effectiveness.
In contrast to strategic plans, tactical plans
must specify resources and time frames.
Tepi has three subordinates. Her span of management is
narrow
Maverick Pet Partners was founded by a NYC lawyer looking for a career change. It caters to the area's executive clientele. MPP found a ____ relating to highly successful and demanding clients.
niche
Accenture and Acxiom executives formed a strategic alliance between the companies. This is a(n) ____ decision.
nonprogrammed
Decisions by managers of Time Warner to sell off Warner Music Group's DVD and CD manufacturing, printing, packaging, physical distribution, and merchandising business was an example of a(n) ____ decision.
nonprogrammer
The term "span of management" refers to the
number of subordinates reporting to a particular manager
Internet hits, total sales, and budget accuracy are all examples of
objective performance appraisal criteria
Leslie's team of hotel housekeepers needs to learn the physical skill of correctly putting sheets on beds. Leslie should use which of the following training methods?
on-the-job training
Goals set with and by line-managers are called
operational
Samantha is responsible for building the day-to-day work schedule for each month and assigning her five subordinates to specific tasks, based on plans that she receives from her superiors. Samantha is making which type of plans?
operational
The organizational plans that are typically the narrowest in focus and have the shortest time frame are
operational plans.
Dean Tracy is director of international transportation for Lowe's home improvement company. He is
operations manager.
According to Burns and Stalker, a(n) ____ organization is typically found in ____ and ____ environments.
organic; unstable; unpredictable
Substantive modification of any part of an organization is known as
organization change.
Emmitt Smith owns 51% of Smith/Cypress Partners LP, a real estate development enterprise. Smith created a(n)
organization.
Chrysler once had a big hit with the PT Cruiser, but it let the brand die on the vine with no marketing support. This indicates marketing is a(n) ____ for Chrysler.
organizational weakness
Google, the Federal Trade Commission, Girl Scouts, and the Detroit Pistons are all examples of:
organizations
When Chelsea Milling Company produces Jiffy Mixes and sells them inexpensively without spending one cent on advertising, it is pursuing a(n) ____ strategy.
overall cost leadership
Ford started offering driving sessions to Vietnamese customers. This is an example of ____ change.
planned
Forecasting personnel needs and availability, and setting up programs to match the two, are the specific parts of human resource
planning
Apple sold 1.7 million iPhone 4s in three days. It sold out everywhere and customers had to wait three weeks or longer. The failure to meet demand was a problem with
planning.
A standing plan that outlines the steps to be followed in a particular circumstance is called a(n)
policy
Due to fear of avian flu spreading to the US, the CDC has established a ____ for dealing with infected individuals
policy
iPhone users filed class action lawsuits against Apple and AT&T stating that their exclusive agreement decreased competition and drove up prices. This is part of the ____ dimension of the general environment.
political-legal
Ford wanted to expand in the Vietnam market where motor bikes are the primary form of transportation. Ford started offering drivers training sessions to establish a reputation for safety and quality. This is a ____ innovation.
process
Broadcasters and musicians are pushing Congress to require cell phone makers to include FM radio capability. If the cell phones change it would be a ____ innovation.
product
GM's first entry into mass market electric cars was the Chevy Volt. Separating electric vehicles from gas vehicles is ____ departmentalization.
product
Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization.
product
A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.
product champion
In the GE Business Screen matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT
product quality.
Bar code scanning computers at checkout have greatly simplified the inventory ____ decisions.
programmed
Goals can
provide guidance and direction. b. improve planning. c. motivate employees. d. provide measure and control. e. All of these. ANS: E
Jim Whaley is responsible for communications at Siemens. He is a(n)
public relations manager.
Job descriptions include all of the following information EXCEPT the
qualifications required of the job incumbent.
The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n)
quota
The Kindle was the first eReader. It was a(n) ____ innovation.
radical
Reengineering involves
radical redesign. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 134 b. cost. c. all aspects of a business. d. time. e. All of these. E
Information that flows from sales-R&D-sales-manufacturing-design-sales is ____ interdependence.
reciprocal
Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence?
reciprocal
During episodes of Extreme Makeover, Home Edition, designers talk with builders about each families' needs, the builders and designers create the house, and together they furnish it for the family. This is an example of
reciprocal interdependence.
The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as
reengineering.
When NYC's Board of Health informed restaurants that they may not use trans fat in cooking and baking, the Board was acting as a ____ for restaurants.
regulator
Barnes and Noble sells books, music, stationary, and eBooks. This is an example of
related diversification.
George needs to know how long Jennifer has been in her position and when she is likely to get promoted. He should look at the
replacement chart
The component of strategy that indicates how the organization intends to allocate resources is
resource deployment.
When United Technologies uses its profits from U.S. operations to develop new business opportunities in Europe, it is using
resource deployment.
The Cutting Garden is a flower shop operated out of Carol's living room on main street. It operates in the ____ industry
retailing
John does not like his current job. He has an offer for a good job, with better pay, but it requires relocating to an area with which he is not familiar. John is reluctant to change jobs because of
risk propensity
An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job
rotation.
hristine works 50-60 hours a week and gets paid $60,000 a year. She earns a(n)
salary
Tim knows he deserves a promotion. He talks with HR about his outstanding performance. HR has been told by headquarters to maintain the number of vice presidents at the current level. Tim's promotion failed the test for ____
satisfactoriness
The classical management perspective consists of
scientific management and administrative management.
Lillian Gilbreth was the first woman inducted into the National Academy of Engineering. She invented the electric food mixer, shelves in refrigerator doors, and the trash can with a foot pedal to open it. She focused on ergonomics and time, motion studies. She was also one of the earliest advocates of
scientific management.
Information that flows from R&D-design-manufacturing-sales is ____ interdependence.
sequential
Mike Bergen worked in corporate human relations. He left to start his own executive placement firm. He operates in the ____ industry.
services
The product life cycle
shows how sales volume changes over time for products. b. can help managers recognize that strategies need to evolve over time. c. begins when a new product or technology is first introduced. d. generally consists of four stages. e. All of these. ANS: E
Service businesses are the fastest growing segment of small-business enterprises primarily because of
size of initial capital investment required.
Natalie is responsible for recruiting military veterans to her company. She wants to know all the people in her company who have served their country. She should look at the
skills inventory
According to a team of researchers at the University of Aston in England, ____ organizations tend to be characterized by ____ levels of job specialization and ____ standard operating procedures.
small; fewer; less
An organization's obligation to protect and enhance the society in which it operates is called
social responsibility
The starting point for all job design activities is determining the level of desired job
specialization
Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market
star
Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a tiny share of the car market, but investors hope the electric car market has big growth potential. According to the BCG matrix, investors must see Tesla as a
star
Rahda offered to buy a home. Her realtor told her there is an 80% chance her offer price will be accepted. She is operating in a
state of risk
The Transport Workers Union decided to strike against American Airlines. This was part of a(n) ____ plan.
strategic
Burger King operates restaurants around the world on U. S. military bases. The agreement between Burger King and the Department of Defense is a(n) ____.
strategic alliance
Jeffrey Gundlach wrote a business plan to start DoubleLine. Later he used it to convince Oaktree, a finance firm, to form a partnership. This type of financing is ____.
strategic alliances
Sony is the first consumer electronics maker with a Google feature built into its TV sets. Sony and Google are an example of a(n)
strategic partner
Initially, Apple and AT&T had an agreement that allowed iPhones to only operate on AT&T networks. The two companies were
strategic partners.
The set of processes for determining the strategies that will be used by an organization are known as
strategy formulation
Adopting computers in offices is the technology and operations area of organizational change. However creating a new computing department to support use of the new computer system is part of the ____ area of change.
structure and design
The administrative model of decision making assumes that managers are imperfect. This means that managers
suffer from human biases.
When Charmed by Claire, a gift shop, purchases packaging materials from S. Walter Packaging Corp., S. Walter is acting as a ____ for the store.
supplier
Google has the largest share of the search market. Google introduced Android to the smartphone market and rapidly gained market share. Google is benefiting from
synergy.
Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would alone. This is an example of
synergy.
AT&T upgraded its 3G network, which serves iphones, in NYC and then in San Francisco. This was part of a(n) ____ plan.
tactical
After Whirlpool decided on a differentiation strategy, middle managers were called upon to find a way for the firm to add value and unique features to its products. The middle managers were developing
tactical plans.
George works in acquisitions for the Department of Defense. He knows that it will take years before the projects he works on will be acquired. He often states that having this job gives him great satisfaction in mowing his yard because then he sees a task completed. His job has low
task identity
Gore Associates has virtually no hierarchy. The corner rooms are conference areas so no one has the corner office. Buildings accommodate 150 people so everyone knows each other and groups form based on personal knowledge of each other's strengths. Which of the following terms best describes its organizational design?
team
Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills.
technical
Leading involves each of the following EXCEPT
technical understanding and control.
The ____ environment of a business that manufactures top-of-the-line cabinets includes computer- assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets.
technological
When organizational change involves planned alteration of the work processes or work activities, the change primarily involves the area of
technology and operations.
The process used by an organization to transform inputs into outputs is known as
technology.
Executives who retire and then work as consultants are part of the ____ workforce.
temporary
Spouses of military members used to complain they could not find jobs because they moved every three years with the military. But with the increased demand for ____ some organizations value the ability to make a relatively short-term commitment by hiring them.
temporary workers
The GE business screen is an expansion of the ideas from
the BCG matrix
Andy, a labor organizer, finds that 75 percent of bargaining unit members have signed authorization cards. This means that
the National Labor Relations Board will hold an election.
Bounded rationality is assumed in
the behavioral model
The most important element of a business plan's financial plan is the cash budget, which shows
the expected inflows and outflows of money.
A manufacturing firm with common stock that is publicly traded has 100 employees and $10 million in sales. The firm would not qualify as a "small business," according to the definition in your text, because
the firm is not privately held.
The primary reason for coordination in organizations is
the interdependence of work units and groups.
One of the significant challenges for middle managers in executing tactical plans is
the need for lots of communication horizontally, up, and down the organization hierarchy. b. the need to interact heavily with diverse others. c. the difficulty in ensuring that all of the tactical plans support the overall strategic plan. d. the importance of specifying resources and time frames accurately. e. All of these. E
Internet providers and Airlines are examples of
the service economy.
During the term of a labor contract, disputes are resolved by
the union members, who vote on the issue.
When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss. As a result of ____, the director was resistant to the change.
threatened self-interest
Interpersonal skills enable managers
to understand and interact effectively with others in the organization.
Strategic goals are set by
top managers.
Desiree is reluctant to accept a new job offer because there are so many unknowns. According to the text, the most likely reason for such employee resistance to change is
uncertainty.
In general, the most common cause of worker resistance to change is
uncertainty.
All of the following are exempt from the overtime provisions of the Fair Labor Standards Act except
union workers on an automobile assembly line.
Robin creates bracelets to sell at the campus store. She uses the school colors, but the bracelets frequently change depending on what beads she has in inventory. Robin uses ____ technology.
unit
The technology that is most associated with products made to the customer's specifications is
unit
Proceeding from the least complex to the most complex level, Woodward's classification scheme would flow from
unit to continuous-process.
McGraw Hill operates in publishing and construction. This is an example of ____ diversification.
unrelated
Tesla, an electric car maker, initially had financing with a small group of investors seeking to make profits through rapid growth. Tesla's source of financing was
venture capital.
Costco has a reputation for paying higher than the prevailing wages in its industry. This is an example of a(n) ____ decision by its management.
wage- level
The major difference between wages and salary is
wages are based on hours worked while salary is based on contribution to the firm.
Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a competitive position of medium and the industry attractiveness is high. According to GE's Business Screen, Tesla is a
winner
In the GE Business Screen matrix, businesses that have good competitive position in an attractive industry are known as
winners.
According to the job characteristics approach, when task significance is high
workers believe the task is important
