MGMT 2013 Chapter

Which of the following is true about attitudes?

They range from positive to negative.

Ajzen and Fishbein consider intentions as the key link between ______ and planned _____

attitudes; behavior

Workplaces attitudes result from OB-related processes such as _______.

leadership

Values remain mostly stable across ___________and___________

time and situations

The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is:

value attainment

To achieve ______, managers should structure work and its associated rewards to reinforce employees' values.

value attainment

Shalom Schwartz believed that __________ impact behavior no matter what the context

values

The abstract ideals that influence the choices we make are called:

values

__________ reflect feelings about people, places, and objects and can be positive or negative.

Attitudes

Which statement about the relationship between job satisfaction and job performance is true?

Both variables indirectly influence each other.

The fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind:

Disposition/Genetic Components

What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?

Equity

Select all the behavioral outcomes of job satisfaction.

Job performance Job turnover Organizational citizenship

Physiological or psychological deficiencies that arouse behavior are called ____________

Needs

Select characteristics related to organizational citizenship behaviors.

They are voluntary. They promote the firm's productivity.

True or false: Perceptions of organizational support can be either positive or negative.

True

True or false: Values and attitudes are usually in agreement.

True

Beliefs you have that concern something specific, such as a specific person, are known as personal

attitudes

Personal values exemplify global beliefs while personal __________are more specific to a situation, person, or object.

attitudes

In Schwartz's value theory, values are organized into two

bipolar dimensions.

OB researchers define _____________ as "a force that binds an individual to a course of action of relevance to one or more targets."

commitment

Kahn described "the harnessing of organization members' selves to their work roles" as:

employee engagement

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

equity

Which of the following job characteristics is most likely to increase job satisfaction under the dispositional/genetic components model?

feelings of autonomy

The most significant contributor to withdrawal cognitions is low levels of

job satisfaction

To ensure the highest levels of employee motivation, employers should strive to create work environments that:

match employees' values

The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:

need fufillment

Workplace attitudes come from the interaction of which of the following processes?

organizational group individual

The extent to which an individual identifies with an organization and commits to its goals is:

organizational commitment

The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is

perceived organizational support

People who have a _____________ attitude about work will be more open to working longer hours.

positive

Cognitive dissonance is a representation of:

psychological discomfort

Value attainment relates positively to job ___________

satisfaction

When does cognitive dissonance occur?

when a person holds two or more conflicting ideas, beliefs, values, or emotions

Which of the following characterize personal values?

-broad influence across all situations -a global scope

A force that binds an individual to a course of action of relevance to one or more targets is:

commitment

Individuals committed to an organization tend to display a:

continuation of employment with the firm

Ajzen and Fishbein consider ___________ as the key link between attitudes and planned behavior.

intentions

Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?

met expectations

Select all the attitudinal outcomes of job satisfaction.

Motivation Perceived stress Withdrawal cognitions Job involvement

Job involvement is ______ related to job satisfaction.

moderately

An affective or emotional response toward various facets of one's job is called ______.

job satisfaction