MGMT 315

The amount of output that an organization gets per unit of input, with human input usually expressed in terms of units of time, is called ______.

productivity

A ______ is a revenue center that enhances the profitability of the organization by increasing the productivity of the people within the organization.

productivity center

______ is the use of nonquantitative methods to forecast the future, usually based on the knowledge of a pool of experts in a subject or an industry.

qualitative forecasting

At Acme Global, workers often repeat the company saying "We are here for the customers." In the organizational culture, this saying would be considered a ______.

slogan

Which criterion for the following objective is not met? Acme Global will have a more productive workforce in 2020.

specific

Which criterion for the following objective is not met? Acme Global will increase sales in 2020.

specific

Brett works in the HR department at Acme Global. His job involves advertising job openings, reviewing applications, and selecting candidates for employment at Acme Global. In other words, Brett works in the ______ specialty in HR.

staffing

At Acme Global, employees frequently talk about the way the founder would work on Saturdays. In the organizational culture, the retelling of this example set by the founder would be called a ______.

story

Jacqui won employee of the month at Acme Global and received a plaque with the company logo and her name on it. In the organizational culture, the plaque and company logo would be considered ______.

symbols

Which criterion for the following objective is not met? Acme Global will increase sales by 20%.

target date

Jane's job is high on ______ in the job characteristics model because it requires that she assemble an entire widget on her own.

task identity

Benjamin's job is high on ______ in the job characteristics model because he perceives that many people in the organization are counting on him to complete his tasks.

task significance

Victoria leads the HR department at one of Acme Global's factories. People count on her ______ when they come to ask her questions about her in-depth knowledge of HR-related laws and policies, computer skills, staffing skills, training skills, and performance management skills.

technical skills

Bradley did not do well on the initial interview for a job at Acme Global. However, his score on the cognitive ability test and interest test was strong. He will be allowed to continue in the selection process. In this case, it appears Acme Global is using the ______ selection model.

compensatory

______ is the degree to which different parts of the organization are segregated from one another in the organizational structure.

complexity

Haley works a 4-day, 10-hr per day workweek instead of a normal 5-day, 40-hr workweek. In other words, Haley works with flexible job design known as ______.

compressed worksheets

To get a job at Acme Global, Connor first had to undergo an exam by the company doctor to determine whether he could handle the job as described in the job description and specification. In other words, Connor took a(n) ______ test.

physical

Acme Global seeks to hire new employees; 100 African American males and 100 White males apply. Of those, 25 of the White males are selected. Apply the four-fifths rule. At least ______ African American males would need to be selected to not violate the four-fifths rule.

20

Acme Global seeks to hire new employees; 60 African American males and 60 White males apply. Of those, 30 of the African American males are selected. Apply the four-fifths rule. At least ______ White males would need to be selected to not violate the four-fifths rule.

24

Acme Global seeks to hire new employees; 100 women and 100 men apply. Of those, 35 of the men are selected. To not violate the four-fifths rule, ______% of the women would need to be hired.

28

Acme Global seeks to hire new employees; 50 African American males and 80 White males apply. Of those, 25 of the African American males are selected. Apply the four-fifths rule. At least ______ White males would need to be selected to not violate the four-fifths rule.

32

Acme Global seeks to hire new employees; 10 women and 20 men apply. Of those, 6 of the women are selected. To not violate the four-fifths rule, ______% of the men would need to be hired.

48

According to employment laws, a fashion designer can discriminate against men and only hire women to model the women's clothing. In the case of modeling women's clothing, being a woman could be considered a(n) ______.

BFOQ

______ are monetary damages awarded by the court that compensate the injured person for losses.

Compensatory damages

Glenn is working to identify the estimated supply and demand for the factory workers and office workers in the organization over the next 5 years. He is basing his ______ on analysis of past and present demand.

HR forecasting

______ are interacting database systems that aim at generating and delivering HR information and allow us to automate some human resource management functions.

HRMS

Acme Global recently began a waste reduction initiative. If the organization were to measure the financial return it receives because of the time and money invested in the initiative, it would be measuring ______.

ROI

______ is the largest and most recognized of the HRM advocacy organizations in the United States.

SHRM

A federal contractor that refuses to hire an applicant because the applicant served in the armed forces in 1969 is likely in violation of the ______.

Vietnam Era Veterans Readjustment Assistance Act of 1974

To get a job at Acme Global, Jalen took a paper and pencil test to measure his general intelligence. In other words, Jalen took a(n) ______ test.

cognitive ability

______ is any action such as firings, demotions, schedule reductions, or changes that would harm the individual employee.

adverse employment action

To get a job at Acme Global, Catherine went to an off-site location for a day to take a series of tests. She interviewed with several people and did simulations to determine her potential for the job. In other words, Catherine went to a(n) ______.

assessment center

Francesca's job is high on ______ in the job characteristics model because she is able to work independently, making decisions about how she performs her tasks.

autonomy

Maxwell has examined the external environment in which Acme Global operates and has studied the organization's annual reports. He is able to take what he learned from these documents and apply the information to contribute to the organization's strategic plan. Maxwell appears to have a high level of the critical HR competency of ______.

business acumen

Lauren likes working with numbers. She can look at a budget and help her department understand how the money is being spent to further the interests of the business. Her in-depth knowledge of how the business works and her quantitative skills allow her to understand and contribute to the profitability of the organization. She has a high degree of ______.

business skills

Which one of the following preemployment interview questions is not considered generally acceptable to ask?

can you provide a birth certificate

Marcus received the top salesperson award at Acme Global's annual dinner. Like all previous winners of the award, he was invited to the stage and asked to give a short speech. In the organizational culture, the award dinner and speech would be considered ______.

ceremonies

interview questions like "do you have a business degree?" and "do you have 5 years of experience?" are considered _____ questions.

closed-ended

During meetings, Bryan's colleagues often get caught up in discussing the details of their work. Bryan's ______ skills help the group to see beyond the department to how their work fits in with the rest of the organization.

conceptual and design skills

According to the OUCH test, an employment decision is considered ______ if it ensures the result is not significantly different for different groups.

consistent in effect

______ exists when an employee is put under such extreme pressure by management that continued employment becomes intolerable and, as a result, the employee quits, or resigns from the organization.

constructive discharge

Samuel is hiring clerks to shelf books alphabetically. Rather than hold interviews, he asks applicants to complete a test on their alphabetizing skills. It is likely most would see his test as having ______.

content validity

Walmart aggressively reduced its prices during a recession to combat loss of business to "dollar" stores. This is consistent with Walmart's ______ strategy.

cost leadership

The process of accessing large amounts of data in order to analyze those data and gain insight into significant trends or patterns within organizations or industries is called ______.

data analytics

Nike places its swoosh--its corporate logo--prominently on its products to differentiate those products from those of the competition. This is consistent with Nike's ______ strategy.

differentiation

Acme Global requires that all employees have a master's degree to be promoted to a certain level. However, there is no evidence that people with a master's degree perform better at higher levels. The rule tends to prevent members of protected classes from being promoted. In other words, it causes ______.

disparate impact

Acme Global runs a credit history on all conditional hires. A bad credit score can mean that Acme Global withdraws its job offer. The policy tends to weed out more members of protected classes than others. In other words, it causes ______.

disparate impact

Acme Global fired a female sales representative after she failed to reach her sales goals. However, a male sales representative who also failed to reach his goals was not fired. This illegal discrimination is an example of ______.

disparate treatment

Sarah has 10 years of experience working at Acme Global. She recently applied for a promotion but it was given to a man with only 2-year experience. Her boss told her that clients prefer to talk with men. This is an example of ______.

disparate treatment

Which one of the following preemployment interview questions is considered not generally acceptable to ask?

do you own or rent your home

Jack works quickly to get his work done at Acme Global. His work is a function of getting the job done whenever and however it must be done. In other words, Jack works with ______.

effectiveness

Sultan is measuring how many organizational resources were used to get Acme Global's latest widget produced. In other words, Sultan is seeking to measure ______ in use of the resources.

efficiency

______ is being able to put yourself in another person's place--to understand not only what that person is saying but why the individual is communicating that information to you.

empathy

Eli feels a combination of job satisfaction, ability, and a willingness to perform in his receptionist job at Acme Global. He feels he can continue to perform at a high level for an extended period of time. Eli is experiencing ______.

employee engagement

Helena's job at Acme Global involves measuring and evaluating job satisfaction and employee engagement. In other words, Helena works in the ______ specialty in HR.

employee relations

The magazine Field & Stream targets readers interested in hunting, fishing, and survival tips. This is consistent with its ______ strategy.

focus or niche

Acme Global considered acquiring one of its competitors but was blocked by the Securities and Exchange Commission because of antitrust laws. This is an example of how the external environmental factor of the ______ impacts how a business can be run.

government

Breda has placed artsy pictures of nude men in her workspace. The pictures can be seen by anyone passing by her workspace. Several people are avoiding her workspace now because the pictures make them uncomfortable. Breda's behavior is likely considered ______ sexual harassment.

hostile work environment

Kevin tells Harrison a sexually explicit joke. Harrison does not laugh and reminds Kevin that he has asked him three times not to tell him sexually explicit jokes. Kevin's behavior is likely considered ______ sexual harassment.

hostile work invironment

More than 200 people work at one of Acme Global's factories. Within the organization, these people are referred to as ______.

human resources

An era that began around 1980, in which information became one of the main products used in organizations, is called the ______. It is characterized by exponential increases in available information in all industries.

information age

A person's intellectual curiosity and motivation in a particular field is measured by a(n) ______.

interest test

Mollie was able to mediate a conflict during a sales meeting. Her ______ allowed the meeting to become productive after Mollie was able to bring people to a mutually agreed upon decision.

interpersonal skills

Andrew needs to perform a job analysis on a group of research scientists. The work done by these scientists is difficult to observe and is very specialized. Andrew should probably use the ______ method of job analysis.

interview

Victor tried to complete a job analysis using a database but he found that it did not give him all the information he wanted. He would prefer a method that was more comprehensive and would allow him to follow up for more information. For this purpose, he could use the ______ method of job analysis.

interview

The qualifications of a person who should be capable of doing the job tasks noted in the job description are identified in the ______.

job specification

Acme Global hires web designers to keep the company web page updated with information, product updates, and news about the organization. These web designers work on computers all day to gather and interpret information to improve the web page for the organization. They would be referred to as ______.

knowledge workers

Acme Global needs to hire 1,000 people to staff a new factory. The ______ in the organization's external environment will be important to its efforts to find quality workers.

labor force

A process of terminating a group of employees with intent to improve organizational efficiency and effectiveness is a ______.

layoff

Acme Global is hiring for a job with information in the job description and specifications that the job requires Sunday work hours. Bill's religion does not allow him to work for money on Sundays. However, he accepted the job knowing that it required Sunday hours. Based on this, Acme Global must ______.

make no accommodations

______ are those functions that may be performed on the job but need not be performed by all holders of the job.

marginal job functions

Acme Global's assembly line jobs require workers to perform the same functions over and over again. For example, one worker's job is to turn the widget on its side after the previous worker has applied glue to a component. In other words, these jobs were created using ______ job design.

mechanistic

In Acme Global's new technology department, jobs are designed so that employees will be required to develop new skills as they work. The jobs also allow each employee to complete entire jobs by themselves. In other words, Acme Global used ______ job design in this department.

motivational

Sarah passed the initial interview for a job at Acme Global but failed the in-depth interview portion. As a result, she was eliminated from the selection process and did not get to take the final test. In this case, it appears Acme Global was using the______ selection model in this case.

multiple-hurdle

Acme Global hired Maribel without running a background check or checking her references. If Maribel harms someone in the course of working for the organization, then the organization could be held liable because the organization engaged in ______.

negligent hiring

Alessandro began a job analysis of an engineering job by using a database. While the database was helpful, he would like to know more about what tools and equipment the engineers in his organization use and what their work environment is like. He should use the ______ method of job analysis.

observation

Chloe is conducting a job analysis by shadowing the worker and logging tasks the worker performs over a period of time. In other words, she is using the ______ method of job analysis.

observation

"Please describe your greatest strength and greatest weakness" would be considered a(n) ______ question in an interview.

open-ended

______ consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share.

org culture

Walid manages a small department at Acme Global. Given his position and skills, he is able to direct and contribute to initiatives and processes within the organization. Walid appears to have a high level of the critical HR competency of ______.

organizational leadership and navigation

______ occurs when a person or group engages in a sequence of actions over a significant period of time that is intended to deny the rights provided by Title VII of the 1964 CRA to a member of a protected class.

pattern or practice discrimination

Acme Global recently added two staff members to the marketing department to help ease the workload of employees in that department. This is a form of ______ job design.

perceptual-motor

Selecting workers who fit well with the cultural and structural characteristics of the organization is called ______.

person-organization fit

The psychological traits or characteristics of applicants to determine suitability for performance in a specific type of job are measured by a(n) ______.

personality test

Alexandra recently conducted a job analysis of an accounting position. However, as she tries to analyze the data, she finds that she has incomplete responses and low response rates. It is likely that Alexandra used the ______ method of job analysis.

questionnaire

______ is a statistical technique that identifies the relationship between a series of variable data points for use in forecasting future variables.

regression analysis

Alan took his employment test for Acme Global on Friday. When he got a failing score, he asked to take it again, saying that he had not been feeling well on Friday. When he re-took the test, he received the same score as before. It appears the test has high ______.

reliability

Devin works in the sales department at Acme Global. Because his department generates monetary returns for the organization, the department is referred to as a ______.

revenue center

Miguel is updating Acme Global's plan for operations in the event of a hurricane at its Florida facility. He is reviewing how employees would be evacuated and how the plant would be secured if a large storm were predicted. In other words, Miguel works in the ______ specialty in HR.

safety and security

When Acme Global revenues dropped, the CEO was fired. This demonstrates the influence of the ______ in the organization's environment.

share holders

To get a job as a pilot at Acme Global, Kelli was required to take a test where she was put into a high-pressure situation in which she had to correct a mechanical issue mid-flight but in a controlled environment so that the danger and cost were limited. In other words, Kelli took a(n) ______ test.

simulation

Which criterion for the following objective is not met? Acme Global will sell 50% more widgets and 30% more appliances in 2020.

single result

"What would you do if you arrived at work and your supervisor was running late but did not leave you any instructions about your tasks for the day?" would be considered a(n) ______ question in an interview.

situational

Chase's job is high on ______ in the job characteristics model because he has many diverse tasks to do and the job requires him to use many skills.

skill variety

An assessment instrument designed to determine if a job candidate has the ability to apply a particular knowledge set to do the job for which the candidate is applying is a(n) ______.

skills test

Acme Global recently updated the machines at one of its factories and can now produce widgets 25% faster. This is an example of how an organization should pay attention to ______ and continue to innovate or risk losing a competitive advantage.

technology

Kevin is reviewing past revenues and relating changes in those revenues to the future need for hiring. This ______ will allow him to create a predictive chart.

trend analysis

The extent to which a test measures what it claims to measure is called ______.

validity

To get a job as a report typist at Acme Global, Michael had to type a report. His work was assessed on speed and accuracy. In other words, Michael took a(n) ______ test.

work sample

The tool used to identify what has to be done within the organization to produce a product or service is called ______.

workflow analysis