MGMT 3302 Exam 3

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Departmentalization

Which of the following is NOT a characteristic of functional departmentalization?

Functional departmentalization produces managers with broader experience and expertise.

Which of the following is a useful guideline for successful management of virtual teams?

Keep team interaction upbeat and action-oriented.

Which of the following statements about team development is true?

The growth stages are forming, norming, and performing.

Which of the following statements about federal employment law is true?

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Training

Which of the following is an external recruiting method?

advertising

Team norms in an organization can create ____.

all of these

The first selection device most job applicants encounter when they seek a job are ____.

application forms and résumés

Virtual teams ____.

are very flexible

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

bureaucratic immunity

Which of the following is an internal recruiting method?

career paths

An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____.

chain of command

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

cognitive ability tests

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

Before beginning to recruit, organizations must ____.

conduct a job analysis

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?

create an organizational structure with vertical and horizontal configurations

____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

delegation of authority

Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of ____ because male employees did not have to wear makeup.

disparate treatment

When teams are used properly and in the right settings, work teams can ____.

do all o these

To ensure that sexual harassment laws are followed and not violated, companies should ____.

do all of these

The primary disadvantage of geographic departmentalization is ____.

duplication of resources

The U.S. chemical industry faces a looming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator is 50. A wave of retirements among these highly qualified and experienced operators in coming years will create openings for as many as 10,000 operators in the chemical industry. The retirement of the current operators is an example of ____.

dysfunctional turnover

An ESOP is an ____.

employee stock ownership plan

Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.

empowerment

Which of the following is the only type of responsibility given to traditional work groups?

execute the task

Minority domination tends to be a particular problem in ____.

groups of less than five

Which of the following is a potential disadvantage associated with the use of work teams?

initially high employee turnover

The central concern of the job characteristics model (JCM) is ____.

internal motivation

Two of the most important results of a job analysis are ____.

job descriptions and job specifications

The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.

matrix

With ____ departmentalization, most employees report to two bosses.

matrix

When higher management in a(n) ____ organization admits there is a need for better communication, the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships.

mechanistic

A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

organic`

Modular organizations ____.

outsource all but the core business activities that they can perform best

LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.

reengineering

Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.

sequential interdependence

A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

simple matrix

Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is Strickland's ____.

staff function`

In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams

Affective conflict ____.

typically decreases team cohesiveness

According to the job characteristics model, ____ means pushing some managerial authority down to workers.

vertical loading

A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

virtual

Which of the following statements about job validation tests is true?

A test is said to be valid when it produces the same results every time it is used.

Which of the following statements about employee separation is true?

All of these statements about employee separation are true.

____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

Background checks

To minimize the problems inherent in firing employees, managers should do which of the following?

Before firing employees, managers should give them a chance to improve.

How would you respond to the following statement? "Group conflict is always bad."

Cognitive conflict is strongly associated with improvements in team performance.

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Disparate treatment

Which of the following statements about mechanistic organizations is true?

Mechanistic organizations work best in stable, unchanging business environments.

Which of the following statements about résumés and job application forms is true?

Potential employees typically create résumés that honestly describe their work experiences.

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. What happened when the team reached the storming stage of team development?

Team members began to work together, and different personalities and work styles clashed.

Which of the following statements about social loafing is true?

The consequences of social loafing include a loss of efficiency.

Which of the following positions most likely performs a staff function?

a member of the office cleaning crew

A leading coatings and paints manufacturer established a team made up of members from various departments to increase plant availability and decrease plant downtime. The plant loses considerable time daily because the assembly line has to be cleaned whenever the production schedule calls for a different color or type of paint to be produced. This cross-functional team needs to avoid ____ conflict if it hopes to be successful.

affective

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. Project teams at E-Lab have designed a new over-the-counter cold medicine by studying the process of how people get sick; they have helped create a new station wagon for a major carmaker; and they have helped backpack maker JanSport design a completely new way of displaying its products in sporting goods stores. You can expect E-Lab's project teams to be ____.

all of these

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses ____ to make its project teams more efficient.

cross training

As a member of a typical traditional work group, Joshua should expect to be responsible for ____.

doing what he is told to do

Which of the following types of departmentalization does NOT have a problem with the duplication of resources?

functional

Bona fide occupational qualifications would be most likely included in a(n) ____.

job specification

Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form.

matrix

In a(n) ____ organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or, failing that, to lay it before one's superior.

mechanistic

Which of the following is an approach to managing interorganizational processes?

modular organizations

The group of medical specialists that work in the neonatal unit of a large teaching hospital has assumed that one of the ____ they should follow is to explain to students the "whys" of specific procedures as they are performed. There is no hospital rule mandating that the students be told an explanation.

norms

Which of the following provides employment counseling services for employees faced with downsizing?

outplacement services

One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?

piecework

The ____ is created to complete specific, one-time projects or tasks within a limited time.

project team

Boeing's operation in Macon, Georgia was named one of the ten best manufacturing plants in North America by IndustryWeek magazine. The company maintains an employee involvement team to track the plant's goals and performance metrics. This team ____.

provides advice to management concerning areas that needed change or improvements

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.

sexual harassment

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

structured

Honeywell Inc. reorganized its European operations along customer lines to prepare for a unified European Union. In doing so, it abandoned matrix departmentalization. Why would Honeywell engage in such restructuring?

to end conflict between product managers in different parts of its matrix

According to the U.S. Department of Transportation, the construction of tunnels is one of the greatest challenges encountered during road construction. The technique of tunneling has not kept pace with the development of other technical fields. The USDOT has created a national team of tunnel experts to develop road tunnel engineering principles and maintenance practices in the United States through the use of telecommunications and information technology. This group of tunnel experts will comprise a(n) ____.

virtual team

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work sample tests

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using ____.

work teams

The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.

disparate treatment

The primary disadvantage of customer departmentalization is ____.

duplication

Which of the following statements about résumés and job application forms is true?

Employee-related laws apply to job application forms and résumés.