MGMT 365 Midterm

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

output

Ensuring that HRM practices comply with federal, state, and local laws is part of

Managing the human resource environment

Which of the following requires that government contractors set a goal for the percentage of employees with disabilities who constitute their workforce?

Rules set by the U.S. Department of Labor

Which of the following approaches to job design identifies the "one best way" to perform a job?

Scientific management approach

Which of the following aspects of emotional intelligence is the knowledge of one's strengths and weaknesses?

Self-awareness

Organizations that pursue the "triple bottom line" of economic, social, and environmental benefits.

Sustainable

Which of the following is true about temporary workers?

Temporary workers give employers some flexibility to respond to fluctuations in consumer demand for their products and services.

Which government commission monitors the hiring practices of organizations by analyzing their annual hiring reports?

The Equal Employment Opportunity Commission

Which of the following acts encourages employers to actively recruit qualified individuals with disabilities and to allow them to become active members of the labor market?

The Rehabilitation Act of 1973

If two people with the same qualifications apply for a job and the employer chooses one based on his or her race, the individual not hired is a victim of

disparate treatment

The process of attempting to ascertain the supply of and demand for various types of human resources is called

forecasting.

The _____ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.

work output

Which of the following trends was often a leading indicator that the economy was expanding in the United States with regard to temporary and permanent employees?

A surge in temporary employment often preceded a jump in permanent hiring.

When considering a balanced scorecard that depicts a company a(n) ________ perspective, the examples of critical business indicators include improving operating efficiency, launching new products, continuous improvement, and empowering the workforce.

Innovation and learning

_____ assets include human capital, customer capital, social capital, and intellectual capital.

Intangible

Luz recently revised some questions in her company's personality inventory test to add the contextualizing term "at work." How did this revision affect the validity coefficient of these items?

It increased from .10 to .25.

Which of the following best describes workflow design?

It is the process of analyzing the tasks necessary for production of a product.

Which of the following statements is true about the use of social networking tools within an organization?

It may result in employees wasting time.

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

Job description

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job design

According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

feedback

The first step in the human resource planning process is

forecasting.

An HR dashboard of a company

helps conduct workforce analytics.

In an organization that has a functional structure, a centralized decision-making mechanism

helps in the resolution of conflict between subunits.

Personality inventories tend to have

high reliability, low to moderate criterion validity, and low generalizability.

Job analysis aids the performance appraisal process by

identifying the behaviors and results that distinguish effective performance from ineffective performance.

Concerns about the level of service customers receive from overseas operations are likely to

increase reshoring of jobs back to the United States.

The utility of any test generally _____ as the selection ratio gets lower.

increases

The final stage in work-flow analysis is to identify the work _____ in the development of the work unit's product.

inputs

Genco Inc. has completed forecasting human resource requirements and has determined that there will be a labor shortage in the future. Which of the following options can Genco Inc. use to avoid the expected labor shortage?

overtime

Feedback and coaching are part of the _____ function of an HR department.

performance management

Adam is the CEO of a company who forces his female secretary to perform sexual favors in exchange for increasing her salary. This is an example of

quid pro quo harassment

Due to a recent spike in crimes against women in Newtown, Bloom Inc. has decided to allow its female employees in Newtown to choose not to work the night shifts. This is an example of

reasonable accommodation.

A _____ is defined dialogue initiated by one or more persons to gather information and evaluate the qualifications of an applicant for employment.

selection interview

Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for

sexual harassment.

Tess has changed up her interview techniques to include questions that ask employees to explain how they would solve real-life workplace problems. She feels that this type of interviewing has increased her probability of making the best choice. She is employing the _____ interview technique.

situational

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

total quality management

The extent to which performance on a measure is related to performance on the job is called

validity.

In the face of demographic pressures dealing with an aging workforce, many employers try to use _____ among their older workers through early retirement incentive programs.

voluntary attrition

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business

HR technical expertise

Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within _____ days of the incident.

180

After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC ____ days to investigate the complaint.

60

Which of the following personality dimensions is typically associated with a person being nondepressed, secure, and content?

Adjustment

Traditionally, the HRM department was primarily a(n)

Administrative expert

_____ forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tracks.

Affirmative action plans

Which of the following is true of emerging trends in the international market?

Although companies may be attracted to offshoring because of potentially lower labor costs, reshoring is becoming more common.

Which of the following concepts was advocated to minimize the adverse impact of testing?

Banding

_____ assess main facets such as verbal comprehension, quantitative ability, and reasoning ability.

Cognitive ability tests

Which of the following HRM practices involves rewarding employees based on their team's performance?

Compensation

Which of the following forms of validation becomes relatively more attractive as the sample available for validation becomes smaller?

Content validation

The Occupational Safety and Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the

Department of Labor

Which of the following was replaced by the Occupational Information Network (O*NET)?

Dictionary of Occupational Titles

_____ are people who apply for a vacancy without prompting from the organization.

Direct applicants

Which of the following is responsible for enforcing the Age Discrimination in Employment Act?

Equal Employment Opportunity Commission

The U.S. Office of Personnel Management is in charge of

Executive Order 11478.

The balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy

False

Which of the following amendments is called the equal protection clause?

Fourteenth Amendment

Passed immediately after the Civil War, the _____ originally applied only to discrimination against blacks.

Fourteenth Amendment of the U.S. Constitution

_____ is the degree to which the validity of a selection method established in one context extends to other contexts.

Generalizability

Which of the following is true of interviews?

Generalizability of interviews is low.

In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

True

_____ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.

Work-flow design

To eliminate discrimination in the workplace, many organizations have _____ programs to increase minority representation.

affirmative action

Work-flow design is the process of

analyzing the tasks necessary for the production of a product.

The concept of _____ suggests that similar groups of people whose scores differ by only a small amount all be treated as having the same score.

banding

A local church hires only Christians as pastors. This is an example of

bona fide occupational qualification.

The executive branch of the federal government

consists of the president and the many regulatory agencies the president oversees

The _____ is a measure of the degree to which two sets of numbers are related.

correlation coefficient

A person who is agreeable in nature will be

courteous and trusting.

Robert, a Caucasian candidate, and Santiago, a Hispanic candidate, have similar educational qualifications and work profiles. They apply for the post of security guard at a private firm. Robert is hired but Santiago is not. There are two positions, and the company is looking for other candidates to fill the remaining vacant position. This is an example of

disparate treatment

Units that are a part of the _____ structure act almost as separate, self-sufficient, semi-autonomous organizations.

divisional

Danhot Inc., a manufacturer of heat exchangers, has adopted a _____. As a consequence, Malcolm, a previous employee of Danhot Inc., is able to appeal against Danhot's decision to terminate him.

due process policy

Organizations focus on facilities and systems during the ________ stage in a work-unit activity analysis.

equipment

The final step in the planning process is to

evaluate results.

Directives issued and amended unilaterally by the president are known as

executive orders.

When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.

external job analysts

The factual or procedural information that is necessary for successfully performing a task is called

knowledge

The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the

lead-the-market approach.

A(n) ________ is an objective measure that accurately predicts future labor demand.

leading indicator

The _____ branch of the federal government consists of the House of Representatives and the Senate.

legislative

A company whose employees have high engagement is likely to have _____ compared to a company with low employee engagement.

lower turnover

A critical aspect of the program implementation step of human resource planning is

making sure that some individual is held accountable for achieving the stated goals.

The perceptual-motor approach to job design focuses on

mental capabilities and limitations.

Decision-making autonomy, task significance, and interdependence characterize the _____ approach to job design.

motivational

Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability?

Ethical practice

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Motivational approach

Which of the following is a method used to reduce an expected labor shortage that is low on revocability?

New external hires

Is the argument that "call center" staffing is the only type of work being offshored valid?

No, because figures have shown that countries such as China and India are trying to climb the skill ladder of available work.

The main provision under the _____ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm.

Occupational Safety and Health Act (OSHA)

Which of the following agencies or institutions is responsible for enforcing the executive orders that cover companies doing business with the federal government?

Office of Federal Contract Compliance Programs

Which of the following categories for the Malcolm Baldrige National Quality Award Examination focuses on design, management, and improvement of work systems?

Operations focus

Which of the following has been the most widespread means of eliminating a labor shortage?

Outsourcing

Devonte has been asked to determine the supply and demand for professional executives with social justice experience. He will most likely use which planning strategy?

Personnel forecasting

_____ is a generic term used to refer to organizational decisions that affect the nature of the vacancies for which people are recruited.

Personnel policies

_____ ability is the speed and accuracy with which one can solve arithmetic problems of all kinds.

Quantitative

Which of the following statements is true about the recruiter's role in the recruitment process?

Realistic job previews by recruiters lower expectations and can help reduce future turnover in the workforce.

_____ places a special obligation on an employer to affirmatively do something to suit an individual's disability or religion.

Reasonable accommodation

_____ are people who are prompted to apply for a job by someone within the organization.

Referrals

Which of the following is major legislation regulating equal employment opportunity in the United States and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?

The Title VII of the Civil Rights Act of 1964

Which of the following is one of the four characteristics of an ethical, successful company?

The company emphasizes mutual benefits in its relationship with customers, clients, and vendors.

Which of the following is a core value of TQM?

The company promotes cooperation with vendors and customers to hold down costs.

_____ is the degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization.

Utility

Which of the following is a person's capacity to understand and use written and spoken language?

Verbal comprehension

Nariko complains that her male colleagues often make sexist jokes and consider her a less productive worker just because she is a woman. This is an example of

a hostile working environment