MGMT 371 final ch. 19

If an individual who is new to a group violates one of its important norms, which of the following is the first action the group most likely will take to enforce norm conformity? a. Stop talking to the individual until he or she behaves properly b. Increase communication by taking the individual aside and giving him or her a good talking to c. Exclude the individual from group activities d. Use physical force to make its point e. None of these

Increase communication by taking the individual aside and giving him or her a good talking to

Which of the following statements reflects current thinking with respect to conflict in organizations? a. Very low levels of conflict create an atmosphere of peace and quiet and tend to increase creativity. b. Managers should work hard to eliminate as much conflict as possible because of the hostility it creates. c. High levels of conflict are desirable in some cases because they eliminate complacency. d. Managers can enhance organizational performance by ensuring moderate amounts of conflict. e. Some individuals are conflict prone, and managers should avoid hiring them.

Managers can enhance organizational performance by ensuring moderate amounts of conflict.

Implementing teams is essentially the same as implementing a. a functional group. b. a task force. c. a major organizational change. d. an interest group. e. group norms.

a major organizational change

Roles develop through which of the following role episodes? a. Sent role b. Perceived role c. Enacted role d. Expected role e. All of these

all of these

Well-designed and implemented teams will result in a. high-performance norms. b. very cohesive groups. c. worker empowerment. d. increased flexibility and responsiveness. e. All of these

all of these

Which of these is a common reason for joining a group? a. Interpersonal attraction b. Group activities c. Identification with group goals d. Instrumental benefits from membership e. All of these

all of these

A moderate level of conflict in an organization can lead to all EXCEPT which of the following? a. Motivation b. Creativity c. Apathy d. Innovation e. Initiative

apathy

Interest groups a. are not formed by the organization. b. have goals that are consistent with the organization's goals. c. will go away if ignored. d. have a specified time horizon. e. have little impact on the organization.

are not formed by the organization

Which of the following is NOT an example of a task group? a. A task force b. A team c. A group creating a quality initiative d. A principles of management class e. Coworkers playing volleyball

coworkers playing volleyball

When Carol showed up for a meeting, people were still mingling about and wandering in. Thirty minutes later the meeting started. For the next meeting of the same group Carol showed up 20 minutes late. Her _____ role changed. a. sent b. perceived c. enacted d. expected e. conformity

enacted

Group members on the assembly line in a factory want new employees to accept their norms for production levels. This is known as the _____ role. a. enacted b. perceived c. expected d. sent e. intrasender

expected

The _____ starts the process of role dynamics. It is designed by the group. a. sent role b. perceived role c. enacted role d. expected role e. future role

expected role

The informal leader of a group usually draws on which forms of power? a. Legitimate and reward b. Reward and coercive c. Coercive and expert d. Expert and referent e. Referent and legitimate

expert and referent

Resistance over implementing work teams is most likely to come from a. first-line managers. b. top management. c. the union. d. stakeholders. e. the people directly responsible for the actual implementation

first line managers

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group? a. Norming b. Storming c. Forming d. Performing e. Conforming

forming

Departments such as personnel, finance, and public relations are all examples of _____ groups. a. task b. operative work c. functional d. interest e. autonomous work

functional

You are a member of the organization's accounting staff. This means you are a member of a(n) _____ group. a. functional b. task c. informal d. interest e. operative

functional

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n) a. functional group. b. informal group. c. task force. d. project group. e. interest group

functional group

The history department at Notre Dame University is an example of a(n) a. functional group. b. informal group. c. work team. d. task group. e. quality circle.

functional group

One may assume that after a functional group accomplishes its current objectives, it will a. cease to exist. b. get another objective. c. become a task group. d. develop into an interest group. e. need to restart at the forming level of group development if it is called upon to accomplish a new objective.

get another objective

There is a cohesive group at work that functions with norms that do not support the organization's best interest. You decide to reduce their cohesiveness. You should a. isolate the group in a building by itself. b. give the group a project to complete at which it is sure to fail. c. arrange a contest between the group and another group. d. try to find a common goal on which all can agree. e. provide some sort of outside threat to the group.

give the group a project to complete at which it is sure to fail.

Which of the following is a primary factor in distinguishing among different types of groups? a. Size b. Type of leader involved c. Organizational level d. Goal or purpose e. None of these

goal or purpose

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of a. instrumental benefits. b. group activities. c. group goals. d. need satisfaction. e. interpersonal attraction.

group goals

Susan and Larry are happily married. They stay that way because of a. need satisfaction. b. group goals. c. group activities. d. interpersonal attraction. e. All of these

group goals

High performance results from a. low cohesion, high-performance norms. b. high cohesion, low-performance norms. c. high cohesion, high-performance norms. d. high-performance norms regardless of the level of cohesion. e. low cohesion, low-performance norms.

high cohesion, high-performance norms.

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view? a. Low cohesiveness/low norms b. Low cohesiveness/high norms c. High cohesiveness/low norms d. High cohesiveness/high norms e. High cohesiveness regardless of performance norms

high cohesiveness/high norms

Which of the following combinations of group performance norms and cohesiveness will lead to the lowest level of performance in a group? a. High cohesiveness/high norms b. High cohesiveness/low norms c. Low cohesiveness/high norms d. Low cohesiveness/low norms e. Low performance norms regardless of the level of cohesion

high cohesiveness/low norms

When an organization decides to use teams, it is a. usually making a mistake. b. implementing a form of organizational change. c. using functional groups to resolve the organization's problems. d. fostering cohesiveness. e. violating the basic tenet of organizational design that calls for "one person, one boss."

implementing a form of organizational change

A person who engages in leadership activities but whose right to do so has not been formally recognized is called a(n) a. formal leader. b. informal leader. c. task specialist. d. maintenance specialist. e. hero.

informal leader

On the television show Mad Men, Roger is higher in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. Don is the a. formal leader. b. informal leader. c. task specialist. d. maintenance specialist. e. hero.

informal leader

Ashish joined a country club, not because he enjoys golf, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action? a. Interpersonal attraction b. Group activities c. Need satisfaction d. Group goals e. Instrumental benefits

instrumental benefits

When Claudia moved to a new city she joined a running club. She actually preferred running by herself, but saw the club as a way to network and further her career. Her primary reason for joining the group was a. instrumental benefits. b. need satisfaction. c. group goals. d. group activities. e. interpersonal attraction.

instrumental benefits

The shipping department receives the products to be shipped from the production group. These two groups are constantly in conflict with one another, most likely due to a. personality conflicts. b. limited resources. c. interdependencies. d. poor management. e. the union.

interdependencies

Collette is part of a book club. She meets with Matt, Chris, Weining, and Architha to discuss the latest business book. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this? a. Functional b. Interest c. Formal d. Task e. Impromptu

interest

Which of the following is NOT a type of team? a. Autonomous work group b. Interest group c. Quality circle d. Problem-solving team e. Virtual team

interest group

Honda Motor Company's plant outside Columbus, Ohio, manufactures cars as small as the Civic to as large as the Element, all on the same assembly line. This flexible manufacturing development allows automakers to rapidly change to consumers' desires. It should also decrease _____ between marketing and production. a. intragroup conflict b. internal environmental conflict c. role ambiguity d. intergroup conflict e. role overload

intergroup conflict

Katsuya knows his marketing department is the top performer. He is frustrated that all the funding seems to go to operations where performance does not meet expectations. This is an example of _____ conflict. a. intragroup conflict b. internal environmental conflict c. role ambiguity d. intergroup conflict e. role overload

intergroup conflict

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test was fixed and misled Burger King executives. This is an example of a. intragroup conflict. b. internal environmental conflict. c. role ambiguity. d. intergroup conflict. e. interorganizational conflict.

interorganizational conflict

Drew just joined a group supporting literacy in elementary schools because he knows a teacher in the group is good looking and he want to meet her. Which of the following is Drew's primary reason for joining the group? a. Instrumental benefits b. Need satisfaction c. Group goals d. Group activities e. Interpersonal attraction

interpersonal attraction

Jane Alexander has a job that requires her to work 14- or 15-hour days. It is an excellent job with much opportunity for advancement. On the other hand, she has a need to be with her aging mother as much as possible. Jane is very likely to suffer _____ conflict. a. person-role b. intrarole c. interperson d. interrole e. intraperson

interrole

____ conflict occurs when there is conflict between two or more roles. a. Intrarole b. Interrole c. Intrasender d. Intersender e. Person-role

interrole

Which of the following is NOT a type of role conflict? a. Interrole conflict b. Intrarole conflict c. Intrasender conflict d. Intersender conflict e. Person-role conflict

intersender conflict

Which of the following factors tends to decrease group cohesiveness? a. Intragroup competition b. Personal attraction c. Intragroup competition d. Interaction e. Favorable evaluation

intragroup competition

_____ conflict occurs when two or more people send conflicting messages to a person in the same role. a. Interrole b. Intrarole c. Intrasender role d. Person-role e. Intersender role

intrarole

The school principal's husband has been complaining about lack of quality family time. At a school board meeting, she was told to implement a new character education program that had been mandated by the state legislature and would require additional training. The principal experienced a. intrarole conflict. b. storming. c. role unreliability. d. intrasender conflict. e. interrole conflict.

intrarole conflict

When you get conflicting demands from different sources concerning your role, you are likely to experience a. intrarole conflict. b. intrasender conflict. c. interrole conflict. d. role ambiguity. e. person-role conflict.

intrarole conflict

Your boss says, "Find a way to increase production." Your workers say, "Find a way to increase pay." You feel stuck in the middle. You will likely experience a. role ambiguity. b. intersender conflict. c. person-role conflict. d. intrarole conflict. e. intrasender conflict.

intrarole conflict

Austin's boss says, "I have an open-door policy," but he acts annoyed whenever someone disturbs him. This is an example of _____ conflict. a. intrarole b. interrole c. intrasender d. person-role e. None of these

intrasender

A principal implemented an honor code on cheating, but said nothing about the rampant stealing going on at his high school. The students are experiencing a. intrarole conflict. b. storming. c. role unreliability. d. intrasender conflict. e. interrole conflict

intrasender conflict

Ray's boss told him that there can be no more overtime for the next month, but after lunch he tells one of Ray's subordinates to work late to finish a project. This is an example of _____ conflict. a. intersender role b. intrasender role c. intrarole d. person-role e. interrole

intrasender role

Which of the following is NOT a characteristic of a group in an organization? a. It has a specific number of people. b. Its members regularly interact. c. It is created to accomplish a goal. d. It can evolve inside the normal organization structural boundaries. e. It can evolve outside the normal organization structural boundaries.

it has a specific number of people

Jesse joined the cross country team. She doesn't really like running and never competes in meets, but the girls on the team are friendly, supportive and nice. Which of the following explains her primary reason for joining the group? a. Instrumental benefits b. Need satisfaction c. Group goals d. Group activities e. Interpersonal attraction

need satisfaction

In the last department Ann worked in, people could take extra time during work breaks without other members of the group saying anything. In her new department, if you take extra time, your coworkers are likely to make caustic remarks when you get back to your desk. From the new group's point of view, this example deals with what concept? a. Norm conformity b. Group cohesiveness c. Norm generalization d. Norm variation e. Norm attribution

norm conformity

State University has 106 professors. Ninety-eight of them are democrats. The eight republicans are all in the same department, which gets ostracized by the others. This example shows pressure for a. group cohesiveness. b. norm conformity. c. norm variation. d. norm generalization. e. norm reversal.

norm conformity

In your work group, the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day. This is an example of a. norm variation. b. norm generalization. c. norm conformity. d. group cohesiveness. e. norm specification.

norm variation

Jim Randolph is a very good friend of the shift supervisor and can frequently get the supervisor to overlook things he would otherwise reprimand Jim's group for doing. Because Jim can do this for the group, the group does not expect him to take part in the daily equipment cleanup. This is an example of a. norm conformity. b. group cohesiveness. c. norm variation. d. norm generalization. e. role reversal.

norm variation

At what stage of group development might group members regress to the previous stage of group development? a. Norming b. Storming c. Forming d. Performing e. Conforming

norming

The standards of behavior that a group accepts for its members are called a. rules. b. roles. c. norms. d. customs. e. values.

norms

The _____ role is how the individual comes to think he or she should behave in the group. a. sent b. perceived c. enacted d. expected e. conflict

perceived

The role that an individual determines by reading cues and messages from those who have expectations of him or her is the _____ role. a. expected b. sent c. perceived d. enacted e. related

perceived

3M uses cross-functional teams to solve problems. One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow, a relatively new venture for the company. When the group reached the _____ stage of group development, the group had become a mechanism for accomplishing its purpose. It directed its energies toward goal attainment and developed the Home Shopping Network. a. conflict b. forming c. performing d. norming e. storming

performing

Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this group in at the present time? a. Norming b. Storming c. Forming d. Performing e. Conforming

performing

Which of the following is the final stage of group development? a. Conflict b. Forming c. Performing d. Norming e. Storming

performing

Which stage of group development is characterized by the resolution of conflict and the development of roles? a. Conflict b. Forming c. Performing d. Norming e. Storming

performing

Sandy suspects the receipts her boss submitted for reimbursement are fake. When she confronts him about it he tells her to stay out of it. This situation is an example of ____ conflict for Sandy. a. person-role b. interrole c. intrasender role d. intersender role e. intrarole

person role

Joe is a mechanic at Thunderbird Motors. He is frequently given used parts to install in cars that he works on, but he knows customers are being charged for new parts. This practice really bothers him. Joe is experiencing a. intrarole conflict. b. person-role conflict. c. role ambiguity. d. intersender conflict. e. interrole conflict.

person role conflict

Chad's boss expects him to work nearly full-time hours. But Chad took the part-time job because he values his time to do other things. This is an example of a. interrole conflict. b. role ambiguity. c. intrarole conflict. d. person-role conflict. e. perceived role conflict.

person-role conflict

Which of the following is NOT an example of a functional group? a. Production department of a manufacturing firm b. Management department of a business school c. Project team in a high-tech firm d. Hospital nursing staff e. Accounting staff in a retail firm

project team in a high tech firm

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance, and she cannot find a job description for her position. What is Ann experiencing? a. Role ambiguity b. Organizational conflict c. Role overload d. Person-role conflict e. Interrole conflict

role ambiguity

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear? a. Role conflict b. Role ambiguity c. Quantitative role overload d. Qualitative role overload e. Dissonance

role ambiguity

When the sent role is unclear, the result is a. intrarole conflict. b. role ambiguity. c. role unreliability. d. storming. e. interrole conflict.

role ambiguity

Rodolfo is trying to stay ahead of a major project at work. He's also coach of his daughter's soccer team, and a member of his church choir. He is finding little time to sleep. He is experiencing a. role ambiguity. b. role conflict. c. person-role conflict. d. intrasender conflict. e. role overload.

role overload

When Professor Don Tashian went into the dean's office, the dean asked him to take on a new project for the college that would involve many hours of work. Don replied, "OK, but tell me what I should quit doing to create time for this new project." Tashian is potentially experiencing a. role ambiguity. b. role conflict. c. person-role conflict. d. intrasender conflict. e. role overload.

role overload

When Kayla is late with a report, the group members give her nasty looks and complain about the group's future performance. This is an example of the _______ role. a. perceived b. intrasender c. sent d. enacted e. expected

sent

What is the name given to the cues and messages that other members of the group use to let a member know what they expect? a. Expected role b. Sent role c. Perceived role d. Enacted role e. Delivered role

sent role

Which of the following is the role in which the group members actually transmit their expectations to a group member? a. Enacted role b. Intrasender role c. Expected role d. Sent role e. Received role

sent role

3M encourages its employees to think of creative solutions to problems. It uses what is called out of the box thinking, and no idea is thought to be too ridiculous or too petty if it will solve a problem. Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years, even though no one else seemed shy about sharing ideas. Eventually, due to a process called _____, Jana became comfortable with sharing her ideas. a. brainwashing b. forced conformity c. norm generalization d. norm variation e. socialization

socialization

Basic training transforms recruits from civilians to soldiers. They learn a new vocabulary, standards, and ideals. This process is known as a. brainwashing. b. forced conformity. c. norm generalization. d. norm variation. e. socialization.

socialization

Comcast is trying to compete for the Chinese market by offering more Chinese channels. They put together a team, but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan. Two people tried to assume leadership roles, which led to more conflict. This group is at the _____ stage of group development. a. conflict b. forming c. performing d. norming e. storming

storming

The finance department was performing solidly when the director retired. Her replacement moved up from within the department. The ripple effect caused the department to temporarily shift to the _____ phase of group development. a. storming b. norming c. performing d. forming e. conforming

storming

The second stage of group development is a. storming. b. norming. c. forming. d. performing. e. transforming.

storming

A television production company has brought together representatives from production, marketing, and finance to assess the likely success of a new reality television show. The television production company has created a(n) _____ group. a. functional b. interest c. task d. informal e. change

task

When an organization assigns you to a group for a specific length of time to accomplish a specific goal, you are a member of a(n) _____ group. a. functional b. interest c. task d. informal e. change

task

Organizations form _____ groups. a. functional and interest b. functional and informal c. task and interest d. interest and informal e. task and functional

task and functional

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n) a. interest group. b. virtual team. c. task force. d. functional group. e. quality circle

task force

The head of the department of management formed a committee of management faculty members and charged them to develop a policy document for evaluating faculty members. The committee will disband when this task is completed. What kind of group is this? a. Functional b. Task force c. Interest d. Informal e. Hierarchical

task force

A group created by an organization to accomplish a limited number of goals within a stated time is a(n) a. functional group. b. task group. c. interest group. d. informal unit. e. quality circle.

task group

Pat has been nominated to serve on a committee to evaluate the creation of a new park. This is an example of a a. functional group. b. work unit. c. task group. d. special interest group. e. quality circle.

task group

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n) a. functional group. b. informal group. c. work team. d. task group. e. quality circle.

task group

Which of the following statements accurately describes a task group? a. Task groups are created to accomplish a wide range of purposes. b. Task groups are formed by the members. c. Task groups have a stated or implied time horizon. d. Task groups can be an autonomous work group or a functional group. e. The purposes for the task group's existence may not be consistent with those of the organization.

task groups have a stated or implied time horizon

Group cohesiveness is fostered by all of the following EXCEPT a. small size. b. unpleasant experiences. c. clear goals. d. success. e. competition between groups

unpleasant experiences

Consultants from three different branch offices interact via e-mail on a project. They each provide their expertise and then the group changes. They are part of a(n) a. interest group. b. virtual team. c. task force. d. functional group. e. quality circle.

virtual team

Human resources had four people interview applicants. They each posted their comments on an internal blog. Each of them picked a candidate for a position. This is a(n) a. interest group. b. virtual team. c. task force. d. functional group. e. quality circle.

virtual team

Norms are defined as a. a group's future role. b. the group leader's identity. c. sources of role conflicts. d. the progression of a group's role dynamics. e. what is accepted and expected of members.

what is accepted and expected of members

Which of the following actions should increase the cohesiveness of a sales force? a. A sales contest between the individual members of the sales force b. A sales contest between the sales force and the sales force in another division of the company c. An increase in the size of the sales force to at least 25 to 30 members d. Hiring a super salesperson who will dominate the group and tell them what they should do to improve sales e. Allowing the group to fail so they will see that they have to work together in the future

A sales contest between the sales force and the sales force in another division of the company

Emily thinks Alex is a narcissist, always making everything about himself. She tries to avoid him. They have ______. a. intragroup conflict b. internal environmental conflict c. role ambiguity d. interpersonal conflict e. role overload

interpersonal conflict

The stage of group development that generally begins with a burst of activity is a. norming. b. storming. c. forming. d. performing. e. conforming.

norming

Conflict in an organization is MOST likely to occur if _____ interdependence exists. a. pooled b. sequential c. reciprocal d. complex e. simple

sequential

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT a. physical proximity to group members. b. compatible personalities. c. the group's goal. d. increased interaction. e. similarity of attitudes with group members.

the groups goal

Which of the following does NOT influence norm conformity? a. Situational factors such as size b. Personal traits of the individual c. The initial stimulus that prompts the behavior d. The characteristics of the particular group e. The style of leadership that the supervisor exercises

the style of leadership that the supervisor exercises