MGMT Chapter 9

If employeess use a test to try to predict future job performance, it is vital that the test have __ to ensure that it actually measures performance related to the job and is free from bias.

Validity

Which three of the following are examples of tools used in off-the-job training?

Workbooks Computer-assisted instruction Classroom programs

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining

Working conditions Job security Employee compensation Employee benefits

Ability, performance, and personality tests are the three most common types of __ test.

Employment

The __ __ __ __ is responsible for enforcing anti-discrimination and other employment laws.

Equal Employment Opportunity Commmission

Workplace discrimination, affirmative action, and sexual harassment are the three main areas covered by _ _ _ laws.

Equal employment opportunity laws

A(n) __ is conducted at specific times throughout the year and based on performance standards that have been established in advance.

Formal Appraisal

The __ process is the screening of job applicatinos to hire the best candidate.

Selection

Which of the following qualify as sexual harassment?

Sexual propositions Unwanted dating pressure Obscene gestures

An official elected by the union membership who works at the company and represents the interests of unionized employees is called the __ __.

Shop steward

Which of the following are used as hiring and promotion decisions that qualify as workplace discrimination?

Skin color Religion National origin Gender

Order the steps in the human resource management process.

Step1- Establish the mission and the vision 2- establish the grand strategy 3-formulate the strategic plans 4-plan human resource needs 5-recruit and select people 6-orient, train and develop 7-perform performance appraisal

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as __ human resource __.

Strategic human resource planning

In a(n) interview, each applicant is asked the same set of questions. The answers are then compared to a standardized set of answers.

Structured

Which of the following best describes the primary puropose of giving effective feedback during a performance appraisal?

To stimulate better job performance

Wages or salaries, incentives, and benefits compose the three parts of:

Compensation

Which of the following may occur if differences are not settles right away between labor and management?

Lockouts Strikes Walkouts

Which elements are key in finding qualified applicants for jobs open in an organization

-Abilities -Characteristics -Skills

Which of the following might be filed as a griveance?

-An employement is not getting a fair share of overtime -An employee is being unfairly passed over for promotion -An employee is being asked to work too much overtime

Match the two types of workplace discrimination tot the correct description. Adverse Impact Disparate Treatment

-An organization uses an employement practice or procedure that results in unfavorable outcomes to a protected class. -Employees from protected groups are intentionally treated differently.........

A performance appraisal is likely to contain which two of the following types of information?

-Performance feedback -Assessment of performance

Match the type of sexual harassment to the correct description. Quid pro quo Hostile Environment

-The person being harassed is in jeopardy of not being hired for a job, obtaining benefits or opportunities unless he or she acqulesces -The person being harassed does not risk economic harm, but experiences an offensive or intimidating workplace

Match the EEO Acts with the correct dates. 1963 1964 1967 1990

1963- Equal pay act 1964- Civil rights act 1967- Age discrimination act 1990- American with disabilities act

Jill was given an employment test that measured her mental abilities, strength and stamina, and mechanical abilities. Jill was given what type of employemnt test?

Ability

__ focuses on achieving equality of opportunity by findin and hiring people from groups traditionally discriminated against.

Affirmative action

Jorge is a salesperson. His _ is the small salary rate he is paid for doing his job in the market.

Base pay

__ are nonmonetary forms of compensation

Benefits

Match the four basic kinds of workplaces with the correct description Closed Shop Union Shop Agency Shop Open Shop

Closed- employers may hire only workers for a job who are already in the union Open- Workers may choose to join or not join a union Union-workers must join the union within a specific time after being hired Agency-Workers but pay equivilant of union dues, but are not required to join the union

The Employemnt Retirement Income Security Act (ERISA), Family and Medical Leave Act (FMLA), Health Insurance Portability and Accountability Act (HIPAA), and the Fair Minimum Wage Act are _ and benefits laws.

Compensation

A job analysis results in what other two job elements?

Description Specification

Sammy, a production supervisor, is trying to get promoted within his current company. To accomplish this goal, he has decided to continue his education and pursue a higher degree. This is an example of

Development

_ refers to educating professionals and managers in the skills they need to do their jobs in the future.

Development

Which three of the following are types of employee dismissals?

Downsizings Firings Layoffs

The establishment of minimum living standards for workers engaged in interstate commerce as well as a federal minimum wage are the main purpose of the _ _ _ Act.

Fair Labor Standards Act

Knowledge workers:

Generate and interpret information

Which of the following are aspects of social capital?

Goodwill Mutual respect Teamwork Trust

OSHA has been extended to require employers with more than 50 emploees to provide __.

Health insurance

The economic or productive potential of employee knowledge, experience, and actions is referred to as _ _.

Human capital

Optimal work performance is the goal of the _ process.

Human resource

Activities managers perform to plan for, attract, develop, and retain an effective workforce are referred to as __ __ __.

Human resource management

Samantha's __ include commsission, a profit-sharing plan, annual bonus, and stock options. Her organization offers these to attract and retain top performers.

Incentives

_ appraisals are conducted on an unscheduled basis and consist of less rigorus indications of employee performance.

Informal

Sam is looking to hire a new administrative assistant. He can look _ and outside the organization to fill his staffing needs.

Inside

A human resources __ is a report listing your organization's employees by name, education, training, languages, and other importance information.

Inventory

Which of the following are correct about a job description?

It communicated why a person does a job It tells what a person does in a job It outlines how a person does a job It comes after the fundamentals of a job are understood

A _ _ is required for effective human resource needs planning.

Job analysis

A _ _ summarizes what the holder of the job does and how and why he or she does it.

Job description

Which four of the following are examples of on-the-job training techniques?

Job rotations Planned work activities Training positions Coaching

The person hired as a third party to carry out mediation is called the _.

Mediator

Helping a new employee to learn the ropes of the organization and fit easily into the new job and the new organization to them is known as:

Orientation

Kevin continuously helps his employees improve their work through the use of goal setting, feedback and coaching, and rewards and positive reinforcement. This is an example of __ management.

Performance

A(n) __ gives the candidate an accurate picture of both positive and negative features of the job and organization before being hired.

Realistive job preview.

If research shows that a particular test measures the same thing consistently, the test has high __

Reliability

Details about citizenship, work history, references, education, and certifications are found on job __.

Resumes

_-to-_ laws prohibit employeed from being required to join a union as a condition of employement.

Right-to-work