MGMT MCGRAW HILL 12th edition chapter 4-6 (SB + quiz)
Which of the following sayings best describes implicit bias where managers treat employees well because they are similar?
"Birds of a feather flock together".
What managerial attitude best exemplifies the moral rights rule?
"Do unto others as you would have them do unto you."
Improving the ability of employees to work with different people is one focus of _ efforts. Improving the ability of employees to work with different people is one focus of _____ efforts.
"diversity" or "inclusion"
CAFTA and NAFTA are examples of trade agreements. CAFTA and NAFTA are examples of _______ trade agreements.
"regional" or "free"
A website offered free streaming and downloading of movies, games, and music. It was eventually shut down by the courts. Websites like these demonstrate that the pursuit of self-interest can lead to a(n) _______, a collective disaster when one or more people start to profit from being unethical because this encourages other people to act in the same way.
"tragedy of the commons"
Which of the following are steps in managing diversity effectively? (Choose all that apply.)
- Consider the numbers - Secure top management commitment - Increase diversity skills - Increase the accuracy of perceptions
Which of the following are barriers to entry in the airline industry? (Choose all that apply.)
- Cost of purchasing replacement parts that are required for aircraft maintenance - Regulations that impact domestic vs international airline ownership - Dependence on oil and OPEC's influence on fuel prices
Which of the following are other kinds of diversity that must be effectively managed and can be sources of unfair treatment? (Choose all that apply.)
- Different backgrounds - Socio-economic background - Different experiences
Within the task environment, who purchases the goods and services produced by companies? (Choose all that apply.)
- Global companies - Individuals - Groups
Shannon wants to create a diverse work environment at her office. Which of the following would best help her achieve her goal? (Check all that apply.)
- Hiring people of different races and ethnicities - Hiring people of different sexual orientations - Hiring women as well as men to work in the office - Hiring people with different capabilities or disabilities
What economic forces affect the general health and well-being of a country or region? (Choose all that apply.)
- Inflation - Unemployment rates - Economic growth - Interest rates
Differences among national cultures have important implications for managers. Which of the following are accurate descriptions of these implications? (Choose all that apply.)
- Management practices that are effective in one country might not be effective in another. - Management practices must be tailored to suit the cultural contexts. - Managers must be sensitive to the value system and norms of the country in which they are operating.
Which stakeholders have a claim on and a stake in a company because of the productive resources they provide? (Check all that apply.)
- Managers - Executives - Stockholders
According to the text, Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of which of the following?
- National origin - Race - Sex - Color - Religion
Which of the following are initial steps managers can take to deal with problems of sexual harassment? (Choose all that apply.)
- Provide sexual harassment education and training to all organizational members, including managers. - Use a fair complaint procedure. - Develop and communicate a sexual harassment policy.
Which of the following are damaged by sexual harassment? (Check all that apply.)
- The company's reputation - People who are harassed
How would unethical behavior in the form of routine cheating by stakeholders affect managers' ability to do business? (Choose all that apply.)
- There would be more non-productive activity. - Additional bargaining will be needed to conclude contracts. - Efficiency and effectiveness would decrease.
Research conducted by consulting firms indicates that female executives compare to male colleagues in which of the following ways?
- They outperform male colleagues in motivating others. - They outperform men in promoting good communication
Lana wasn't sure if her coworker Branson was correct when she said it was ok to take work home, but she had faith in Branson's ability to make good decisions, so she took the work home and hoped her boss wouldn't be mad. Lana was displaying
- Trust in branson - Trust in boss?
approach to social responsibility is most likely to be taken by a typical large U.S. company. The _____ approach to social responsibility is most likely to be taken by a typical large U.S. company.
- accommodative - proactive - defensive
Physical sources of diversity end up influencing: (Choose all that apply.)
- advancement rates. - salaries.
Demographic forces result from changes in or changing attitudes towards the characteristics of a population. These characteristics include: (Choose all that apply.)
- age. - race. - gender. - ethnic origin.
Managers have a claim on an organization because they bring to it their: (Choose all that apply.)
- experience. - skills. - expertise.
Short-term orientation is concerned with: (Choose all that apply.)
- happiness. - personal stability. - living for the present.
Indicate which items on the following list are considered forms of sexual harassment. (Choose all that apply.)
- hostile work environment - quid pro quo
Company founders are very influential in shaping the ______, as these are the guiding principles and beliefs that will shape the company's core and serve as a lens through which managers view their responsibility towards their stakeholders. (Choose all that apply.)
- organizational ethics - organization's code of ethics
If unethical behavior is discovered by those in authority and goes unpunished, likely consequences of this may be: If unethical behavior is discovered by those in authority and goes unpunished, likely consequences of this may be: (Choose all that apply.)
- others in the organization feel they can act in the same manner - increased cynicism and decreased morale among employees - resources will be wasted
As a result of falling trade barriers, managers view the global environment as open—that is, as an environment in which companies are free to _____ whichever companies and countries they choose.
- sell goods and services to - buy goods and services from
The CEI index recognizes top-rated companies for LGBTQ workers. The index's rating criteria focuses on: (Check all that apply.)
- supporting an inclusive culture and corporate social responsibility - non-discrimination policies across business entities - equitable benefits for LGBTQ workers and their families
Which of the following are reasons why diversity is such a pressing concern for managers and organizations? (Choose all that apply.)
-There is evidence that diverse individuals continue to experience unfair treatment as a result of biases and overt discrimination. - There is a strong ethical imperative that diverse people must receive equal opportunity. - Effectively managing diversity can improve organizational effectiveness.
The four main determinants of differences in ethics among people, employees, companies, and countries are organizational ethics: (Check all that apply.)
-societal ethics -individual ethics -occupational ethics
Match the type of social responsibility approach indicated in the left column, with its descriptive example in the right column. 1. Obstructionist ---> 2. Defensive -----> 3. Proactive-----> 4. Accommodative----- >
1. When managers knowingly seek to hide evidence from the public, such as that asbestos and/or tobacco causes lung cancer 2. When managers are granted large stock options and bonuses even as company performance declines rapidly 3. When managers seek ways to reduce operating costs to prevent layoffs to enable them to keep promises they make to employees 4.When managers at older and more reputable companies, with much to lose, dissuade employees from acting unethically even when it would ensure their competitive advantage
When Darla, Suzanne, and Rebecca discovered they were being paid less than their male co-worker who was recently hired. They filed a complaint against the university based on the _____________.
1963 Equal Pay Act
By 2060, what percent of the U.S. population will be 65 years old or older?
24%
What is the percentage of U.S. residents who belong to a racial or ethnic minority group?
33%
The Age Discrimination in Employment Act prohibits discrimination against workers over the age of ______.
40
What are some of the characteristics that societies with achievement orientation value most?
Assertiveness, performance, and success
At what point in their lives do children begin to learn their national culture?
At an early age
Why is it important for a company to be involved in global trade?
Because the company affects the prosperity of a society, a nation, and the global economy
______ is the systematic tendency to use information about others in ways that result in inaccurate perceptions.
Bias
Outcomes of changes in specific characteristics that define populations such as age, gender, and sexual orientation are all examples of . (Enter one word in each blank.) Outcomes of changes in specific characteristics that define populations such as age, gender, and sexual orientation are all examples of _______ _______ . (Enter one word in each blank.)
Blank 1: demographic Blank 2: forces
Candlestone operates in a task environment with a high barrier to entry, which means
Candlestone is able to sell its products easily, even if they are overpriced.
What is the worldview in which the goals of the group are valued over the goals of the individual?
Collectivism
When companies make ethical and socially responsible decisions on behalf of their employees, what is the result?
Companies make decisions that protect, enhance and promote the welfare and well-being of their stakeholders.
Which organization is demonstrating the GLOBE Project's cultural dimension of institutional collectivism?
Company A encourages all employees to recycle by providing receptacles in all common areas and giving a prize to the department that recycles the most material each month.
Which organization is demonstrating the GLOBE Project's cultural dimension of uncertainty avoidance?
Company Y has a rules and regulations book that all employees are required to read and follow.
Standard Power is a new company in the electrical industry, and with the company's success, it is building a strong reputation. What impact will this company most likely have on the other companies in the electrical industry?
Competition will increase and prices and profits will decrease.
Which of the following best describes the managers' primary concern as a stakeholder group?
Deciding on a company's goals and how to use its resources
Which of the following is not a step in managing diversity effectively?
Develop a homogeneous workforce
_______ justice is basing employees' promotions on their meaningful contributions, independent of ethnicity, age, or gender.
Distributive
_______ are organizations that help other organizations sell their goods or services directly to customers.
Distributors
What is the result of differences among people in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/disabilities?
Diversity
END OF CHAPTER 4
END OF CHAPTER 4
What type of forces would be at play if there were a major, sustained dip in the United States' stock market?
Economic
Blake is starting his own business and is defining goals and resource investment related to managing diversity. What outcome of effective diversity management should Blake consider?
Effective management of diversity can increase profitability and employee retention. Correct
Yoko is defining her company's performance evaluation process. Which process requirement would help her organization most effectively evaluate employees?
Ensure that performance standards are not vague.
In 2015, the ______ pronounced that workplace discrimination on the grounds of sexual orientation is illegal, according to federal law.
Equal Employment Opportunity Commission
Which act requires that men and women be paid the same if they are performing the same work?
Equal Pay Act
The quandary people find themselves in when they have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest defines a(n) ______ dilemma.
Ethical
_______ encourage employees to behave in a socially responsible manner.
Ethical organizational cultures
_______ are the moral principles and beliefs about what is the right or appropriate way to behave.
Ethics
The principle of distributive justice dictates
Fair allocation of pay, promotions, and other organizational resources among organizational members
Management practices that are effective in one country should be capitalized on and used consistently in all other countries in which the business operates.
False
True or false: Collectivism only exists in communist countries.
False
True or false: Ethical scandals concerning executive pay occur only in for-profit companies.
False
True or false: It is not necessary for managers to be aware of their own biases.
False
True or false: Making a decision concerning which stakeholder group's rights and expectations should be emphasized does not create an ethical dilemma for managers.
False
True or false: Societal ethics are standardized from country to country in nations throughout the world.
False
Which of the following is not an advantage of increased social responsibility?
Faster promotions for employees
What three company resources are managers responsible for to increase performance and, as a result, the company's stock price?
Financial, capital, and human
Besides patience, what else do managers need to understand and appreciate diverse perspectives?
Flexibility
Natalia went to the general manager to file a complaint regarding something her supervisor said that implied she would be demoted or fired if she did not submit to a sexual request. Which step should the general manager take when investigating this complaint?
Get a neutral third party to investigate the claim.
What are the general and specific forces that create the competitive environment that connects and integrates economic, political, and social systems across countries, cultures and regions?
Globalization
The GLOBE Project extends the work of _ by looking at additional cultural dimensions. The GLOBE Project extends the work of ______ _ by looking at additional cultural dimensions.
Hofstede
_____ is defined as the attitudes that affect our understanding, actions, and decisions in an unconscious manner.
Implicit bias
What might make it especially difficult for women or minorities to receive promotions when the company's managers,especially those in top positions are white men?
Implicit bias can lead to unfair treatment of diverse employees simply because they are different from the managers who are making decisions that affect their future.
_______ are the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.
Implicit biases
What can result from a variety of points of view and approaches to problems in the workplace?
Improvement of managerial decision making
One result of effectively managing diversity is a(n)
Increase in retention of valued employees
When a potential competitor is considering entering the task environment, how does it impact existing organizations?
It becomes a potential rival and threat to profitability.
Susie belongs to a society that values assertiveness, performance, competition, and results. Her society also encourages freedom of expression and personal success but makes few provisions for the welfare of the weak. According to Hofstede's model of national culture, what is true about her society?
It has an achievement orientation and is high on individualism.
How much time would it take for managers to negotiate contracts in a society where stakeholders routinely cheat each other in comparison to negotiating contracts in an ethical society?
It would take more time.
Which country is known for being one of the most ethical countries in the world?
Japan
José is a small-business owner who wants to ensure that he effectively manages diversity as his business grows. What approach could José take to help realize this goal?
José could insist that his suppliers also support diversity to demonstrate his commitment.
What would be an accurate statement regarding ethics and legality?
Just being legal does not make an action ethical.
The _______ rule states that an ethical decision is one in which rewards and harms are distributed in a fair and impartial way.
Justice
To enforce their views of right or wrong behavior, different groups in society lobby for ______.
Laws
Which of the following is frequently cited as critical to the success of diversity management programs?
Managerial commitment in support of diversity
The stakeholder group responsible for choosing the strategic goals that the company should pursue to benefit all of the company's stakeholders is the ______.
Managers
The stakeholder group responsible for directing the use of their company's financial and human resources to increase performance are the ______.
Managers
Who is it that provides their human capital—their skills, expertise, and experience—to the company and, therefore, has a claim or stake in the company?
Managers
_______ are frequently in the position of having to juggle the interests of different stakeholders, including themselves.
Managers
_______ are the stakeholder group with the most responsibility for deciding the goals of the organization
Managers
_______ have the right to expect a good return or reward by investing their human capital to improve a company's performance.
Managers
What is the process called when a more experienced member of the organization provides guidance to a less experienced member in the workplace?
Mentoring
______ may be more important for protégé members of organizations than for experienced members.
Mentoring
_______ is the process by which experienced members of the organization provide guidance and advice to newer members.
Mentoring
The _____ rights rule states that an ethical decision is one that best maintains and protects the fundamental or inalienable rights and privileges of the people affected by it. The rights rule states that an ethical decision is one that best maintains and protects the fundamental or inalienable rights and privileges of the people affected by it.
Moral
"Do unto others as you would have them do unto you," is an example of the _______ principle.
Moral Rights
Alexander lives in a country that highly values individualism and the importance of upward mobility. These values are elements of
National culture
______ shape(s) individual behavior by specifying appropriate and inappropriate behavior and interaction with others.
National culture
_______ is the set of values and the norms of behavior which are approved or sanctioned by a particular society.
National culture
_______ ethics are the guiding practices and beliefs through which a particular firm and its managers view their responsibilities to stakeholders.
Organizational
Company XYZ has a document that includes the guiding practices and beliefs through which it views its responsibilities to stakeholders. This represents the company's
Organizational ethnics
What is the outcome when ethical values and norms become a part of an organization's culture?
Organizational members resist self-interested action.
What is the process through which people select, organize, and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them?
Perception
_______ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.
Perception
What characteristic of perception explains why two different managers in a diverse environment may view an employee's potential very differently?
Perceptions are subjective and lead to different interpretations.
_______ forces are outcomes of the changes in the laws and regulations of a society.
Political and legal
When a new administration takes office, what forces can impact companies around the world?
Political and legal forces
How would Geert Hofstede characterize valuing an individual from a high social strata over one from a middle class background, both with the same education and training?
Power distance
The ______ rule is that an ethical decision is one that a manager has no hesitation about communicating to people outside the company because the typical person in a society would think it is acceptable.
Practical
Which ethical rule suggests communicating the decision to people outside the company?
Practical
Maurice and Barry work in an electronics store and are the only two African American employees. The store manager is authorized to randomly inspect employee lockers as part of store security protocols; however, he routinely chooses Maurice´s and Barry´s lockers to search. The manager also frequently spot-checks Maurice and Barry´s timecards while not doing so for other employees. The manager´s behavior exhibits.
Race schema
is the esteem or high repute that individuals or organizations gain when they behave ethnically. ______ is the esteem or high repute that individuals or organizations gain when they behave ethnically.
Reputation
Which person is most likely to act unethically?
Ronny, who is struggling financially and has a family to support
A ______ is an abstract knowledge structure that is stored in memory and makes possible the interpretation and organization of information about a person, event, or situation.
Schema
Marta realizes that her values differ significantly from some of her younger employees. What should Marta do to understand them better?
Seek out others' points of view and perspectives.
Tanner is in middle management. He tends to view people in his company who have more powerful positions positively and people in lower positions less positively. Tanner is exhibiting which type of bias?
Social status
What pressures feed the sociocultural forces that lead to concern for diversity and relationships between people and groups?
Social structure and national culture
When ethics are in play, members of a society treat each other with fairness, equity, and justice. When ______ ethics are in play, members of a society treat each other with fairness, equity, and justice.
Societal
_______ ethics are the standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and individual rights.
Societal
What is the term for the standards that govern how members of a society should deal with one another
Societal ethnics
______ are the pressures emanating from the social structure or a country or society or from the national culture. are the pressures emanating from the social structure or a country or society or from the national culture.
Sociocultural forces.
_______ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.
Socioeconomic
______ are simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
Stereotypes
Which stakeholder group includes a network of relationships that supply a company with the inputs it needs to operate?
Suppliers
Who provides organizations with the input resources needed to produce goods and services?
Suppliers
While approaching a group of colleagues, Patrice overheard what she believed were inappropriate comments about another team member's physical attributes. Patrice mentioned the comments to her manager and indicated she was uncomfortable with colleagues speaking in that way in the workplace. As her manager, how should you respond?
Thank Patrice for speaking up and forward the item to a neutral third party for handling.
What act prohibits discrimination against disabled individuals?
The Americans with Disabilities Act
What are economies of scale?
The cost advantages associated with large operations
What benefits does the global environment offer organizations?
The global environment provides organizations with opportunities to increase efficiency and effectiveness.
What is true of organizational ethics?
The individual ethics of a company's founders and top managers are especially important in shaping the organization's code of ethics.
What is the rule that describes ethical decisions in which a choice must be made to distribute or deny benefits among people and groups in a fair, equitable, or impartial way?
The justice rule
What must take place once the supplies have been delivered?
The supplier must receive payment and the manager must check that the supplies delivered are as they should be.
What is the rule in which ethical decisions are made in order to spread the greatest good for the greatest number of people?
The utilitarian rule
Which statement explains how the task environment is similar to the general environment?
They are both a set of forces and conditions that operate beyond an organization's boundaries.
Socioeconomic diversity requires that managers be sensitive and responsive to ______.
Those who are not as well off as others
What are the two characteristics of a national culture's long-term orientation?
Thrift and persistence in achieving goals
Which of the following laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin?
Title VII of the Civil Rights Act
Which law banned discrimination based on religious beliefs?
Title VII of the Civil Rights Act of 1964
True or false. Stockholders buy shares of companies and thereby become owners.
True
True or false: A specific behavior that is deemed illegal is not necessarily unethical.
True
True or false: Acting in a socially responsible manner can help a company by improving its reputation.
True
True or false: One principal way that a company can act ethically toward employees and meet their expectations is by creating an occupational structure that fairly and equitably rewards employees for their contributions.
True
True or false: Research conducted by consulting firms has suggested that female executives outperform their male colleagues in areas such as motivation and communication.
True
True or false: Research has demonstrated that higher proportions of women in top management can result in significantly better financial performance.
True
True or false: Technology is the combination of tools, machines, computers, skills, information and knowledge that managers use in the design, production, and distribution of goods and services.
True
True or false: The free-trade doctrine was designed to encourage each country to make the best use of global resources.
True
What is it called when a person has faith in the goodwill of another person, even if this puts them at risk?
Trust
_______ is a person's confidence and faith in another person's goodwill.
Trust
What tends to happen in countries where organizations are highly socially responsible?
Unemployment is low.
The management team at a chain of fast-food restaurants was considering raising its minimum wage, but they were concerned that it might reduce profits, which would not make its owners happy. They decided to raise the wage anyway because that decision would provide the greatest good to the greatest number of people. Choosing this option demonstrates which rule of ethical decision making?
Utilitarian
_______ are beliefs about what a society considers to be good, right, desirable, or beautiful.
Values
Being a large powerful retailer, Walmart has done each of these, EXCEPT which one?
Walmart has demanded that their overseas suppliers pay their workers based on U.S. standards.
When all companies and their managers in a society behave in a socially responsible way, business increases, quality of life increases, and
a climate of caring will pervade.
In Western cultures, an example of individualism values is
a high regard for individual entrepreneurs.
Two female managers suggest to a male colleague that he should model swimwear and the women then make comments about his physique, making him uncomfortable. This is an example of
a hostile work environment.
Hofstede's model defined societies with high power distance as having
a large gap between rich and poor.
The global environment impacts how organizations shape their behavior as a result of:
a set of forces outside of the organization's boundaries.
Conor can choose either Jamal, a 28-year-old, or Bert, a 60-year-old, to join his programming team. He is leaning towards Jamal because he is concerned that Bert may not be comfortable learning a new programming language. Conor is exhibiting _______ when recruiting Jamal for the team.
a stereotype
Under the practical rule, for a business decision to be ethical, a manager would NOT be reluctant to communicate the decision to people outside the company when
a typical person would consider the decision acceptable.
Alaina, a sales representative for a marketing firm, was laid-off after working for the company for ten years. Jalen, who had worked for the company for only two years, was not laid-off by his uncle who made the lay-off decisions. Alaina has data to prove that her experience, sales, and accomplishments were much greater than Jalen's. She believes that the selection process was
a violation of the principle of procedural justice.
According to the _______ approach to social responsibility, companies and their managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.
accommodative
Companies that want to be socially responsible, but tend to wait to have the need pointed out to them, have adopted the ______ approach. Those who seek out ways to help stakeholders before a problem is pointed out to them have adopted the ______ approach.
accommodative; proactive
Those national cultures that value assertiveness and competition have a(n) ______ orientation.
achievement
Managers are being socially responsible and showing support for their stakeholders when they
allow employees to take time off when they need it.
In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991
allows for the awarding of punitive and compensatory damages in cases of intentional discrimination.
David is trying to provide a visible means of support to develop an ethical culture in his company. He can do so by creating
an ethics ombudsperson position.
A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will allow the company to increase its market by ______.
appealing to more diverse customers
Some societies are willing to tolerate uncertainty and risk, while others are less accepting of such risks. The amount of tolerance is called uncertainty ______.
avoidance
Potential competitors may have a difficult time entering the task environment because of the factors that make it difficult and costly, which are known as ______.
barriers to entry
A fair complaint procedure to investigate charges of sexual harassment should
be managed by a neutral third party
Managers who are open to other points of view are more likely to ______.
be willing to change their minds when appropriate
Managers using the utilitarian rule must first consider the types and levels of ______ various stakeholder groups.
benefits and harm to
Ashley has seen a lot of movies in which athletes are portrayed as being mean and aggressive. She therefore views negatively all athletes she meets. Ashley is exhibiting a(n) ______.
bias
It is the responsibility of the _______ to determine if a CEO has the experience and integrity needed to head a company and be entrusted with the capital and wealth of the organization.
board of directors
The issue of fair compensation for top managers is problematic in ______.
both for-profit and nonprofit companies
To be a global organization, what types of organizations need to set up facilities around the world?
both large and small organizations
A customer's preference for the product of a particular company is ______.
brand loyalty
The practical rule states that an ethical decision is one that
can be communicated with no reluctance.
Managers and their employees must learn to ______ if an organization is to make the most of the skills and abilities of its entire workforce.
communicate
A diverse workforce can provide a source of ______ by suggesting goods and services that will allow the company to increase its market by appealing to more diverse customers.
competitive advantage
As the only store to design and sell curtains in the suburb of Oakland, the merchandise sold by Décor and More tends to be overpriced. Noticing this, The Curtain Corner set up a showroom in the same suburb, reasoning that with lower prices, it would be able to attract more customers. The Curtain Corner is Décor and More's
competitor.
Organizations that are not in a task environment, but could enter if they chose to, are known as potential ______.
competitors
Organizations that produce goods and services that are similar to another organization's goods and services are known as ______.
competitors
When there is more than one organization producing comparable products for the same customer base, these organizations are ______.
competitors
As of the early 21st century, racial and ethnic diversity in the United States ______.
continues to increase tremendously
A company can act ethically toward employees and meet their expectations by
creating an occupational structure that fairly and equitably rewards organization members for their contributions.
The GLOBE Project looks at ______ dimensions.
cultural
Justin has a personal library with over 5,000 novels, most of them bought from Barnes and Noble. He is an example of a Barnes and Noble
customer.
Individuals and groups that buy the goods and services an organization produces are known as ______.
customers
What factor played an important role in speeding up globalization?
declining barriers to trade and investment that eased the flow of capital throughout the world
A company that expects its managers to behave ethically to the degree that they stay within the law, but no more, is acting with a(n) _______ approach to social responsibility.
defensive
Managers at a well-known company sold their stock in advance of other shareholders because they knew that their company's performance was about to fall. This demonstrates the _______ approach to social responsibility.
defensive
WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other shareholders. This illustrates the _______ approach to social responsibility.
defensive
Which type of forces are outcomes of changes in or changing attitudes toward the characteristics of a population?
demographic
To avoid sexual harassment, organizations should
develop and clearly communicate a sexual harassment policy.
A key issue for managers when it comes to religious diversity is recognizing and being aware of ______, with particular attention being paid to ______.
different religions and their beliefs; when religious holidays fall
While managers may want to treat all stakeholders equally, in reality, they need to prioritize the treatment of the various stakeholder groups which may create an ethical for managers. While managers may want to treat all stakeholders equally, in reality, they need to prioritize the treatment of the various stakeholder groups which may create an ethical ______ for managers.
dilemma
Since becoming pregnant, Alisha has not been given any long-term, cutting-edge projects; rather she has been given short-term assignments that don't allow for learning new areas. Her manager says he believes short-term is better due to her starting a family. This situation demonstrates
discrimination in violation of the Pregnancy Discrimination Act.
Jared, a regional manager for a pet supply chain, is responsible for keeping his employees updated on changes in diversity policies. Jared plays the role of a _______ in managing diversity.
disseminator
Rashad consistently went above and beyond to meet his personal deadlines and to help other team members to ensure a recent product launch was completed on time. His manager was impressed and offered Rashad the opportunity for a coveted leadership position on the next-generation product team. The manager's action is consistent with _______ justice.
distributive
TechSmart employees receive annual pay raises and stock allocations on the basis of performance evaluations that assess individual achievement of goals. TechSmart managers are implementing _______ justice.
distributive
The principle of ______ justice requires that individuals should receive outcomes such as pay and promotion in relation to the effort and skill they applied to the job; and the principle of ______ justice requires that managers should ensure that organizational processes, such as those involved in hiring, promotion, and pay decisions, are fair.
distributive; procedural
Cora's Market has just started selling Leah's Lemon Bars, a local favorite, and has long sold vegetables from local farms. Cora's market is a ______ for these local businesses.
distributor
Gemstone designs and creates luxury items like jewelry and hair accessories. It sells its merchandise only through Francone's, a multinational retail store. Francone's acts as Gemstone's
distributor
Organizations that help other organizations sell their goods or services to customers are called . Organizations that help other organizations sell their goods or services to customers are called ______ .
distributors
Suppliers expect fair and prompt payment for the purchase of their materials, and ______ expect to receive products from manufacturers at the agreed-upon quality and price.
distributors
Gail is responsible for overseeing her company's anonymous tip line used by employees to share concerns regarding discriminatory behavior in the workplace. Being a _______, she ensures that all calls are recorded and timely action is taken to correct the behaviors.
disturbance handler
Managers should be flexible enough to incorporate the differing needs of ______ employees.
diverse
An appliance company is planning to open another manufacturing facility. Top executives, practicing _______, have ensured that the design team for the new site includes women to address any unique needs female employees may have.
diversity management
The more difficult it is to enter the task environment, the
easier it is to keep prices high.
Because Nadia wants to decrease the costs of her business, she uses _______ by choosing to buy inputs in bulk and manufacture products in large quantities.
economies of scale
The cost advantage associated with large operations, such as a large manufacturing plant or a large company, is known as ______.
economies of scale
A company within a community contributes to its local ______.
economy
To attract and retain the best employees and to effectively compete in a global environment, managers need to ______.
effectively manage diversity
Colin, a regional sales manager for a pharmaceutical company, scheduled a critical meeting for all the sales reps in the region. After setting the date and time for the meeting, Jacob learned the date was a religious holiday for members of a certain faith. Jacob should change the meeting date in order to
effectively manage diversity.
Managers using the moral rights rule consider the ______.
effects of an action on individuals' rights
Managers and employees must work to increase _____ in order to create loyal customers and attract new ones.
efficiency and effectiveness
Non-discriminatory hiring, promotion, and reward systems are a means of acting ethically toward ______.
employees
Increasing the accuracy of perceptions will
ensure that diversity is managed effectively.
As a human resource manager, Janese commits 5% of the annual budget toward instituting new programs that reward employees for effectively handling diversity. Janese is playing the role of a(n)
entrepreneur
The utilitarian rule states that ______ ______ are those that produce the greatest good for the greatest number of people. (Enter one word in each blank.) The utilitarian rule states that are those that produce the greatest good for the greatest number of people. (Enter one word in each blank.)
ethical decision
Eleanor has witnessed her manager harassing a coworker on multiple occasions. Eleanor knows that she should report the incidents to a superior manager, but she is hesitant to report the inappropriate behavior because she thinks she could lose her job. This example illustrates a(n)
ethical dilemma.
Managers frequently have to make decisions as to how much emphasis to put on the competing interests of the various stakeholder groups. This can frequently cause ______.
ethical dilemmas for managers
To strengthen a company's organizational culture, managers make good decisions when faced with ethical dilemmas by instilling in their employees ______.
ethical values
A(n) _______ is a manager responsible for communicating and teaching ethical standards to all employees and monitoring their conformity to those standards.
ethics ombudsperson
Emmanuel and his human resources team have adapted several existing company policies. Because he is unsure if all these policies can be implemented on ethical grounds, his team would best approach a(n) _______ to resolve the matter.
ethics ombudsperson
Sanjay, the company's human resources manager, serves in a monitoring role by ensuring diversity is effectively managed by
evaluating the extent to which all employees are being treated fairly.
Regional trade agreements may
expose companies based in one member country to increased competition from companies in other member countries.
Unethical behavior can ruin business commerce, which in turn can lower a society's standard of living, because _______.
fewer goods and services are produced
The salience effect is the tendency to
focus attention on individuals who are conspicuously different from others in a group.
The individual ethics of a company's _______ are especially important in shaping the organizational code of ethics.
founders
If Malaysian companies are highly efficient in the production of textiles and U.S. companies are highly efficient in the production of computer software, under a _______ agreement, capital would move to Malaysia and be invested there to produce textiles, while capital from around the world would flow to the United States and be invested in its innovative software companies.
free-trade
The ______ doctrine was predicated on the belief that countries had to agree to specialize in the goods and services that made the best use of their resources; as a result, they would be able to produce these goods most efficiently and offer the best value to customers.
free-trade
An earthquake leveled part of Tal International, Inc. over the weekend. While Tal International lost their parts department storage room for Tal's growing electric lawnmowers business, their London office had a surplus of parts. Consequently, while the earthquake threatened to impact Tal's production, the fact that the parts department was able to obtain the parts from their London office was an opportunity due to the ______.
global environment
The set of forces that causes nations to become interdependent is . The set of forces that causes nations to become interdependent is _____ .
globalization
To survive and prosper in the 21st century, companies must operate and compete not only domestically but also _______. (Enter one word in the blank.) To survive and prosper in the 21st century, companies must operate and compete not only domestically but also . (Enter one word in the blank.)
globally, globaly, internationally, or global
As mentioned in the text, McDonald's success in various countries can be attributed to its managers
having relatively accurate perceptions about what customers want.
Effective mentoring does not involve ______.
helping to cover up mistakes
Whenever Nalini goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, making her uncomfortable. What type of environment is this?
hostile work environment
Every day Isaiah is finding it difficult to focus on his job due to insulting remarks regarding his gender identity and derogatory slurs from his coworkers. He is considering quitting his job. Isaiah is experiencing
hostile work environment harassment.
Which cultural dimension in the GLOBE Project is being demonstrated by an organization that encourages and rewards individuals for being fair, altruistic, generous, caring, and kind to others?
humane orientation
Customers are frequently regarded as the most critical stakeholder group for the company's success because ______.
if a company cannot attract customers to buy its products, it cannot stay in business
People who violate folkways are often thought to be
ill-mannered.
Ryan is reviewing the credentials of job applicants and notices that Rune shares his interest in watching and playing golf. Ryan is demonstrating a form of _______ when deciding to offer Rune the position based in part on this common interest.
implicit bias
Title VII of the Civil Rights Act prohibits discrimination
in employment decisions on the basis of race, religion, sex, color, or national origin. Correct
An effect of globalization is it
increases similarities between members of nations.
Technological advances have had a major impact on globalization by ______ the speed and ease of communication.
increasing
The median age of U.S. workers is ______.
increasing
When people's self-interests are at stake, their ethics influence how they perceive their responsibilities and how they behave towards others. When people's self-interests are at stake, their _____ ethics influence how they perceive their responsibilities and how they behave towards others.
individual
A worldview that values individual freedom and self-expression is ______.
individualism
Emilia was proud of her award for Salesperson of the Month in her first year on the sales team at Great Motors, Inc. She knew she was up against two other well-regarded sales people. Emilia's worldview was characteristic of ______.
individualism
When hiring new employees, a manager reviews numerous résumés and interviews several applicants. If the manager denies employment opportunities to diverse individuals, the manager is engaging in overt discrimination that is
intentional and deliberate.
Values are
invested with emotional significance.
A supplier's bargaining position is especially strong when the input supplied
is the sole source of that input.
when the barrier to entry is high
it is easier to obtain customers and keep prices high
The Civil Rights Act prohibits discrimination in employment decisions on the basis of all of the following except:
job qualifications
The _____ rule states that an ethical decision is a decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way. The rule states that an ethical decision is a decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way.
justice
The ______ rule states that an ethical decision is a decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way. The rule states that an ethical decision is a decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way.
justice
When Bob calculates the yearly bonuses for his employees, he pays particular attention to the individual employee scores to ensure that they are based on performance and not favoritism. Which ethical rule is Bob following?
justice
A hiring manager can be described as exhibiting overt discrimination if she is
knowingly and willingly denying diverse individuals access to opportunities and outcomes in the organization. Correct
When managers commit to diversity, their commitment ______ efforts of others.
legitimizes the diversity management
Glenda wants to ensure that her employees not only support diversity among themselves but also among all their customers. For effective management of diversity, Glenda schedules her employees so that diverse individuals regularly work together. The employees build relationships, learn from each other, and support each other. Amanda's management approach fits the _______ managerial role.
liaison
Selena facilitates a monthly forum that provides team members across various functions and locations throughout her company an opportunity to share ideas, concerns, and solutions related to the work environment. She is acting in the role of a _______ by enabling diverse individuals to coordinate their efforts.
liaison
A manager focused on socioeconomic diversity generally is especially concerned about those who ______.
live in poverty
According to Geert Hofstede, a ______ orientation is a worldview that values thrift and persistence in achieving goals.
long-term
Garry is a member of a society that makes very few distinctions between people and groups. This is reflected in his company, the managers of which represent several different classes and cultures. The society to which Garry belongs is
low on social stratification.
Brand _______ refers to customers' preference for the products of organizations currently in the task environment.
loyalty
Seafood Diner, a seafood restaurant chain, opened its newest restaurant in a small town. It soon found that the only customers it attracted were tourists because the locals preferred to go to The Clam Shack—an older but more expensive restaurant. The Clam Shack enjoyed significant brand
loyalty.
Lucy, a supply chain manager for an electronics manufacturer, created a policy that required all supplier bids to include information regarding the diversity polices and profiles of the supplier. This is an example of
managing diversity.
To win over new customers and make the customers aware of the product for which a company is trying to establish brand loyalty, the company must invest significant ______.
marketing costs
At her new job, Nicole developed a supportive relationship with Sheila, who worked with the same real estate agency for several years. Nicole talked with Sheila about a problem she was facing in the workplace. Sheila suggested possible solutions and they discussed the strengths and weaknesses of each. This is an example of
mentoring
Usha is a senior administrator. Jacob is new to her department. Since his arrival, Usha has taken a lot of time to explain the various work processes and protocols Jacob will need to know in order to do his job and advance in the company. By advising and guiding Jacob, Usha is engaging in ________.
mentoring
An ethical dilemma for managers is that decisions that will protect the rights of some stakeholders often will hurt the rights of others. This most closely relates to the _______ rule of ethical decision making.
moral rights
The ______ rule involves comparing the effects of potential actions to the rights of various stakeholder groups, then choosing the action that best protects all the groups' rights.
moral rights
The ______ rule states that ethical decisions are ones that maintain and protect people's fundamental rights and privileges.
moral rights
Some non-profit organizations pay their top executives _____ per year, despite arguments that the compensation is excessive because it is a non-profit organization.
more than $1 million
Donnie was caught stealing power tools from his next-door neighbor. What type of norm did Donnie violate?
mores
Proscriptions against murder, theft, and adultery are _______ that are central to the functioning of society.
mores
A worldview that values quality of life and personal friendships is known as ______.
nurturing orientation
An office environment where an organization and its managers value the quality of life of its employees and promote warm, personal relationships is an example of a(n) ______.
nurturing orientation
Managers at Carpets and Flooring prevented employees from selling the company shares in their pension funds while the managers sold millions of dollars' worth of their own Carpets and Flooring stock. This illustrates the _______ approach to social responsibility.
obstructionist
The managers of Lehman Brothers, whose bankruptcy helped propel the 2008-2009 financial crisis, used loopholes in U.K. law to hide billions of dollars of worthless assets in its balance sheet to disguise its poor financial condition. This example illustrates the _______ approach to social responsibility.
obstructionist
When tobacco companies sought to hide evidence that cigarette smoking causes lung cancer, they were exhibiting a(n) _______ approach to social responsibility.
obstructionist
Managers who will break the law to satisfy their own self-interest demonstrate the ______ approach. Managers who obey the law, but do nothing more than that to act in a socially responsible manner, exhibit the ______ approach.
obstructionist; defensive
Economic, technological, sociocultural, demographic, political, and legal forces in the general environment often have important effects on forces in the task environment that determine an organization's ability to ______.
obtain resources
Bo gives a talk to his employees about standards that govern how members of their profession should conduct themselves. He is talking about _______ ethics.
occupational
For members of a particular trade or craft, their profession's ethics are the standards that govern how members should conduct themselves when performing work-related activities. For members of a particular trade or craft, their profession's _____ ethics are the standards that govern how members should conduct themselves when performing work-related activities.
occupational
Wanda's doctor put her on a new medication because he gets a kickback from the pharmaceutical company for every prescription he writes, in spite of the fact that it isn't the best medication for Wanda. Her doctor violated his _______ ethics.
occupational
When standards are in place to guide people within the same profession, trade, or craft on how to conduct themselves while working on profession-related activities, this is referred to as ethics. When standards are in place to guide people within the same profession, trade, or craft on how to conduct themselves while working on profession-related activities, this is referred to as ______ ethics.
occupational
If a medical professional were to prescribe a medication because of the benefits he or she would receive from the pharmaceutical company, this would defy the profession's ______.
occupational ethics
Companies and their managers are guided by ethics, which are the guiding practices and beliefs that managers use as the lens through which they view their responsibilities toward their stakeholders. Companies and their managers are guided by _______ ethics, which are the guiding practices and beliefs that managers use as the lens through which they view their responsibilities toward their stakeholders.
organizational
Societal ethics, occupational ethics, individual ethics, and _____ ethics are the four main determinants of difference in ethics among people, employees, companies, and countries.
organizational
When managers resist the temptation to act in their own self-interest, they reinforce ethical ______.
organizational norms
Apple contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of global
outsourcing
The Age Discrimination in Employment Act prohibits discrimination against workers ______ and restricts mandatory ______.
over the age of 40; retirement
Knowingly denying diverse individuals access to opportunities and outcomes in an organization is known as discrimination. Knowingly denying diverse individuals access to opportunities and outcomes in an organization is known as ________ discrimination.
overt
When someone knowingly denies diverse individuals access to opportunities and outcomes in the workplace, it is known as ______.
overt discrimination
What must society do first in order to punish undesired behavior?
pass laws
Alice is using sight, sound, touch, smell and taste to give meaning and order to the world around her. She is using ______.
perception
When interviewing job candidates, Anka's first impression was more favorable to Gabriella, who dressed in designer clothes and attended an expensive college, over Wanda, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Gabriella was influenced by
perception of social status. Correct
Individual ethics are ______ that determine how people view their responsibilities to other people and groups and how they should act in situations when their own self-interests are at stake.
personal standards and values
The ability to appreciate diversity requires that people become aware of other _____ and the various attitudes and experiences of others.
perspectives
One thing that it is important to remember about shareholders is they
play an important role, but are not the company's only stakeholder group.
When the United States sent military troops into Iraq, it was using _______ capital to influence policy.
political
Outcomes of changes in laws and regulations, such as privatization of services once provided by the government, are considered ______.
political or legal forces
Smoking marijuana is illegal in many states; therefore, smoking marijuana is
possibly unethical or ethical, depending on the circumstances.
By _____, Hofstede was referring to the degree to which societies accept the idea that inequalities in the power and well-being of their citizens are due to differences in individuals' physical and intellectual capabilities and heritage.
power distance
The acceptance within societies of the inequalities in social status, power, and wealth due to peoples' physical and intellectual capabilities is referred to as ______.
power distance
When Frida was determining if her decision was ethical, she asked herself, "Would the people with whom I have a significant personal relationship, such as family members, friends, or even managers in other organizations, approve of the decision?" Frida was demonstrating which rule of ethical decision making?
practical
Utilizing the _______ approach to social responsibility, the local recycling company actively embraces behaving in socially responsible ways.
proactive
What approach to social responsibility is characterized by the highest level of social responsibility?
proactive
Your company sends out an annual questionnaire to learn about the needs of employees and community members and uses organizational resources to promote their interests. This company is using the _______ approach to social responsibility.
proactive
The supervisor of medical billing at a physician's office documents employees' job performance throughout the year to help her make objective decisions when evaluating and promoting employees. The supervisor is practicing the principle of _______ justice.
procedural
Manuel has been asked to identify one sales rep from his team for an upcoming layoff. Data shows that Jamie's latest sales numbers are lowest within the team; however, further analysis reveals that Jamie's numbers only recently fell due to a manufacturing delay that hit his product line the hardest. Manuel takes this into account and based on other factors determines Jamie should not be laid-off. Manuel is exhibiting _______ in approaching the decision in this way.
procedural justice
When a manager applies the rules fairly to everyone, ______ justice is satisfied; when a manager rewards individuals based on their level of effort, skill, and performance, ______ justice is satisfied.
procedural; distributive
When new competitors enter an industry, competition increases and ______.
profits and prices decrease
The promotion that Angela was told she would be getting was given to another employee after she declined her boss's sexual advances. Her boss was using _______ harassment.
quid pro quo
The two forms of sexual harassment are ______.
quid pro quo and hostile work environment
To enable people to effectively perform their jobs, the Americans with Disabilities Act requires that employers make ______ accommodations.
reasonable
The Americans with Disabilities Act (ADA) of 1990 requires that
reasonable accommodations must be made to enable disabled employees to do their job effectively.
Unethical behavior generally results in a(n) _______ in efficiency, effectiveness, company performance, and national standards of living, well-being, and prosperity.
reduction
The most potentially threatening force that managers must deal with in the task environment is
rivalry between competitors.
Sim's mother and sisters were quiet individuals who did not like to speak up in group settings. During his recent performance evaluation, his manager provided feedback that Sim seemed to interrupt his female peers frequently in meetings or speak for them even when not asked to do so. Sim's tendency to assume women are not comfortable speaking up based on his past experience shows his own personal
schema
Gender ______ are a kind of stereotype.
schemas
Our perceptions are affected by the knowledge and attitudes we have previously developed about people, events, and situations. This store of knowledge makes up our ______.
schemas
One strategy to ensure that diversity is managed effectively in an organization is to
secure top management commitment to align human resources.
Shia makes some changes in the production process to ensure employees can perform tasks without endangering their health and safety. Shia is employing the moral rights rule to
seek to protect the rights and privileges of people affected.
The #MeToo campaign is a social movement that fights against harassment. The #MeToo campaign is a social movement that fights against ______ harassment.
sexual
Cassie and Rocco have been saving for their retirement since they met and began working at Lucien's Paving Corp. over twenty-five years ago. As hard as they try, they can not impress their values on their daughter, who spends money before it reaches her pocket. Their daughter is exhibiting ______ orientation.
short-term
A company's ethics impacts its view of how it must protect, promote, and care for the welfare and well-being of all stakeholders and society as a whole. This obligation to make decisions that will offer such protections is referred to as the company's ______.
social responsibility
The ______ effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.
social status
Ming believes that Lucas is more responsible and capable than Clive because Lucas is from the management team, whereas Clive is the company's maintenance supervisor. This is an example of implicit bias based on
social status.
Violette is the CEO of Lafarge Advertising, based in Paris. Many distinctions exist between the different classes of people in her society. Most of the top managers in her organization, for example, come from the upper classes. This implies that French society has a high degree of
social stratification.
Caste systems in India are examples of
social structure.
Gerald's Jewelry has a deep moral commitment to act responsibly in its sourcing of precious metals and gemstones. This is an example of _______ ethics.
societal
Examples of folkways are
societal conventions that concern gender-appropriate clothing.
What is an advantage of free-trade agreements?
societal conventions that concern gender-appropriate clothing.
When issues of fairness, justice, and equality are governing forces ensuring the rights of every individual, ______ are the standards being practiced.
societal ethics
Examples of mores are
societal taboos which censure murder, theft, and incest.
A society's social structure or a country's national culture feed the pressures of ______ forces that are concerned with diversity in society or within an organization.
sociocultural
Employees, customers, suppliers, and distributors, and the community are all considered because they are all affected by the way a company and its managers behave. Employees, customers, suppliers, and distributors, and the community are all considered ______ because they are all affected by the way a company and its managers behave.
stakeholders
Misha, a sales manager, can select either Helga or Ryan as his new assistant sales manager. Both are equally qualified. He selects Helga because he believes that women are soft-spoken and polite, making better managers. Misha is influenced by
stereotypes
Ricardo was tasked with filling the position of accountant for his company. He interviewed 16 people, but of the 8 he called back for second interviews, 7 were men. Ricardo realized that he was acting out his thoughts about _______, thinking men were better with numbers than women.
sterotypes
_______ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
sterotypes
Owners of shares in a company are called ______.
stockholders
All decisions and actions of managers are based on their
subjective perceptions.
Collectivism values include
subordination of the individual to the goals of the group.
Stakeholders that provide an organization with inputs such as raw materials, components, contract labor, and clients are referred to as ______. This group expects to be paid fairly and promptly for their inputs.
suppliers
Companies should consider becoming global organizations because
survival in this day and age demands that organizations operate on a global scale.
Economic, technological, sociocultural, demographic, political, and legal forces in the general environment often have important effects on forces in the _____ environment that determine an organization's ability to obtain resources.
task
Increased competition forces an organization to focus specifically on its ______ environment.
task
Unlike previous generations, salespeople today can work from home offices, communicate with colleagues in different parts of the world almost instantly, and commute electronically to work. This flexibility is due to changes in _______ forces.
technological
Managers use to design and produce goods and services with the help of equipment, specific skills, and knowledge. Managers use _______ to design and produce goods and services with the help of equipment, specific skills, and knowledge.
technology
In order to eliminate tariffs between the United States and Central America, ______ was created.
the CAFTA
Jada is establishing a fair complaint procedure for her organization, so allegations of sexual harassment are given proper attention. To be effective, Jada's procedure should ensure
the alleged harassers are fairly treated.
Many diversity awareness programs in organizations strive to increase managers' and workers' awareness of all of the following except:
the political climate
Toy Truck operates in a task environment with a low barrier to entry; therefore,
the task environment is easy to enter.
The general environment includes
the wide-ranging global, technological, sociocultural, and political forces that affect organizations.
The essential problem when solving moral dilemmas is
there are no absolute or indisputable rules or principles to decide whether an action is ethical.
It is important to punish unethical behavior ___.
to keep others from engaging in their own unbridled self-interest.
The first step that managers can take to deal with the problem of eradicating sexual harassment in their organization is to develop and clearly communicate a sexual harassment policy endorsed by ______.
top management
What is considered a central factor in the success of diversity management initiatives?
top management's commitment to diversity Correct
The _______ is the idea that the pursuit of self-interest with no consideration for societal interests leads to disaster.
tragedy of the commons
People are more willing to enter into a somewhat risky venture when they _____ the person or group with whom they are entering the relationship. (Enter one word.) People are more willing to enter into a somewhat risky venture when they the person or group with whom they are entering the relationship. (Enter one word.)
trust
Managers using the ______ rule first consider the types and levels of benefits and harm to various stakeholder groups. They should choose the course of action that provides the most benefits, or conversely does the least harm, to stakeholders.
utilitarian
Stefan is confronted with a serious ethical dilemma. He responds with a solution that creates the greatest good for the greatest number of people. Which ethical rule best describes his response?
utilitarian
The ______ rule states that ethical decisions are those that produce the greatest good for the greatest number of people.
utilitarian
Societies that are low on uncertainty avoidance tend to ______.
value diversity and tolerate differences in personal actions and beliefs
One of the building blocks of national culture and of society's core beliefs about individual freedom, justice, democracy and truth is its ______.
values
Society's beliefs in what is good and right represent society's . Society's beliefs in what is good and right represent society's ______ .
values
Shareholders are interested in how a company operates because they
want to maximize the return on their investment.
