MGMT Quizzes

Jim Smith, a manager at First Customer Ford, strives for long-term improvement rather than short-term profit. He has done this for years regardless of the economic environment. This is an example of which of Deming's 14 points of quality?

A Create a constancy of purpose

______ are individuals who pursue causes such as reducing poverty, increasing literacy, protecting the natural envi4onment or reducing substance abuse

A Social entrepreneurs

Susan Smith recently launched a medical startup. She is very excited about the business because she strongly believes that the products her firm is working on will make a positive difference in peoples' lives. Susan's excitement results from which of the following characteristics of entrepreneurs.

A passion for the business

Core competency is:

A. A. The specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.

Option 2 describes which approach to bureaucratic control?

A. Feedback

Which of the following best describes the requirements of the dialectic method?

B. A debate between two conflicting courses of action is held.

Option 3 describes which approach to bureaucratic control?

B. Feedforward

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region, every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

B. Karen, who chooses the right goals to pursue and makes clever use of resources to achieve them

Quan works for a large contractor. Company policy requires that in hiring subcontractors, at least three bids must be received and that the lowest bid which meets specifications will be accepted. Quan's decisions regarding the hiring of subcontractors would be classified as:

B. Programmed

Which of the following is true of regional trade agreements?

B. The development of communication and transportation technology

The order in which the stages of the product life cycle occur over time is;

C. embryonic, growth, maturity, and decline

A way in which organizations can keep their hierarchy flat is by?

Decentralizing authority

Social entrepreneurship is a growing trend throughout the world. Social entrepreneurs.

E A&B only

Jerry's company is set up as a ______ structure

E Matrix

Lobo belongs to a society which values the subordination of the individual to the group and discourages individual expressions of thought. Inequality in the power and well-being of people is believed to be due to differences in their physical and intellectual capabilities, and heritage. According to Hofstede's mode of national culture, his society is:

A. High on power distance and low on individualism

The outcome of the control process is:

A. The ability to measure performance accurately and regulate organizational efficiency and effectiveness

Which of the following cannot be measured easily?

A. The creativity of a research engineer

The roots of Volswagen's current problems as regards their evident cheating on emission standards has been attributed to

ALL OF THE ABOVE

In the situation at Cookie Capers, the basic problem is that James has not supported your _____ to carry out the _______ you have been given.

B Authority, responsibility

_________are protected environments for new, small businesses offering low rents and shared costs.

B Business Incubators

According to Thomas Friedman, of The New York Times, employers, when hiring, are looking for recent college graduates (or even undergrads for internships) who:

C Can "add value" to the business

Which of the following statements about W. Edwards Deming's 14 points of quality is true?

C Eliminate slogans and buzzwords

Illumin, a light bulb manufacturing company strives to improve the longevity and brightness of its bulbs by continuously changing designs and trying different combinations of materials and component parts while manufacturing them. This is an example of _____

C Incremental product innovation

Chico State Center for Entrepreneurship has sponsored a number of successful student ventures that have since launched into the world. Which of the following was launched at Chico State.

C PocketPoints

The relative authority that each manager in the organization has, from the CEO down to the lowest-level employees is called the:

Chain of command of the organization

Scenario. (14-15) Jack Welch has said "An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." Alyssa was thinking about the quote as she was working on a project for the president of her company, who was also her boss. He had asked her to put together a plan to transition their firm from more of a bureaucracy to one with openness and flexibility. Alyssa recalled from her college management classes that the particular structure an organization adopts to accomplish agility will depend on its strategy. Its customers, and its technology. Somehow, she had to address all of these areas in her report. ---One thing that Alyssa was considering was to be sure the firm focused on its competitiveness and managed its core competencies to obtain competitive advantage. Which of the following actions should Alyssa recommend to her boss to best accomplish this goal?

D Accumulate the right resources and eliminate resources that don't provide value.

According to Clayton Christensen,_______ revolutionize industries, create new ones by improving product or process performance

D Disruptive innovations

When the management team at Barneys reviews the process of producing the actual bats, they are looking at what part of the value chain?

D Marketing and sales

In a ____, machines are organized o that each operation needed to manufacture a product or process is performed at workstations arranged in a fixed sequence.

D product layout

According to this week's article/outside reading in the Week 3 folder on self-driving trucks, it should be clear at a glance just how dependent the American economy is on truck drivers. According to the American Trucker Association, there are 3.5 million professional truck drivers in the US. Not only that, but there are

D. All of the above

Which of the following could be used as a definition for Crowdsourcing?

D. All of the above

Uncertainty exists when the manager

D. Has insufficient information to make the decision

IBM uses a crowdsourced product to drive all of its servers. This famous Operating System software product is called:

D. Linux

Which of the following statements is true about excessive layering in hierarchy?

D. Many layers of managerial hierarchy results in a long time for information to travel down the hierarchy.

Chun-Mei has just reviewed a number of indicators of financial control. The one that troubles her indicates that the company may have trouble meeting its short-term financial obligations. Chun-Mei is concerned about

D. the current ratio

Scenario B. Imagine you are promoted to a managerial position in a Cookie Capers, a privately-owned bakery that you have been working for about five years. You are pleased with your new job but are concerned about problems you have recently been having. You are required, as part of your job, to determine that employees' leave schedules. However, when you tell an employee that he/she can't take leave on a certain day, James, the owner of the company, allows them to go anyway. Consequently, the employees that you manage are beginning to bypass you and do not seem to view you as a manager. Worse than that, after James has allowed the employee to take leave, if their work doesn't get completed in their absence, he is upset with you! ---In this organization, the ultimate authority rests with

James

Who wrote "The social responsibility of business is to increase profits?

MILTON FRIEDMAN

At the highway department, Jim is assigned to a team to develop a new Route 70 river bridge. Jim reports to both the engineering manager and the route 70 project manager. Th highway department is utilizing a ____.

Matrix structure

_____ refers to the number of subordinates who report directly to a manager

Span of Control

Scenario C. You are representing your company at the independent booksellers' convention. You always enjoy this convention, not only because you see the newest releases but also because you are able to exchange ideas with other people who work in your industry. There are sessions for every type of job within the industry so you are able to meet lots of different types of managers. Along with their name everyone's name badge has his or her title, company name, and headquarters city. Originally you thought all of the other firms would be set up using the same type of organizational structure as your own firm, but after glancing at a few of the nametags it becomes apparent that different companies are using different organizational structures. For example, Phil's title is Vice President for Production. Jerry is the Coordinator for Book Sales and interestingly he reports to both a marketing supervisor and a book department supervisor. Finally Sherry's nametag lister her title as Vice President for Eastern United States. ---Phils company is set up as a ______ structure

A functional

On Monday, February 8, Chipotle shut down all of its stores for a company wide briefing with its employees about steps it said it was taking to improve food safety and regain consumers' trust. Chipotle gave more insight into what it believes caused some of its woes. They included the following problems:

A. The norovirus contaminations that caused the greatest number of illnesses were introduced to the restaurants by sick employees

Scenario A. Mike is a new management trainee at Simply Swift, Inc., a firm that manufactures equipment used in wind technology, a complex and ever-changing industry. He has just graduated with his bachelor's degree in management and is anxious to use his education. He has nearly completed the first management rotation for Simply Swift and has some questions about how the organization is managed and how the principles of organization structure are used in the company. He believes there is too little specialization and that the span of control in the company is not optimal. --Mike is looking for a long-term career with this company. Given the information in Scenario A what is the best way he could discover possible career paths with Simply Swift?

B He should review the organization chart.

Mike believes that there is too little specialization in the company. Therefore, he appears to favor.

B High differentiation

Which of the following functions is responsible for transforming creating, assembling, or providing a good or service?

B Production

According to the US government's office of small business administration, a business having fewer than 500 employees is a:

B Small business

Which of the following characteristics contribute to entrepreneur's success?

B Tolerance of risk, ambiguity and uncertainty

Gabriella recently accepted a job with a large insurance firm as an internal auditor. Gabriella has found that her new job is quite different than the internship she had at an accounting consulting firm. The insurance firm has strictly defined job responsibilities and lines of communication. It seems that for every decision that Gabriella needs to make, approval must be obtained from upper management! Overall, she has found the atmosphere to be quite formal as compared to the internship. Gabriella has correctly concluded that of the following choices, the insurance firm has

B a high degree of centralization

According to TQM philosophy, the ________, not the ________ in quality control define what quality is.

B customers; managers

_______ is the term given to employees who engage in entrepreneurial activity and who are an important source of organizational creativity

B intrapreneurs

Many people think that being able to "scale" a business, or scalability, is the key to building a vastly successful entrepreneurial venture. Simply put, scalability means:

B most of a business' costs come at the beginning of the venture: the cost of producing additional items is negligible

A company with a high level of efficiency and effectiveness is most likely to produce:

B. A product that customers want a quality and price they can afford.

A _______ is a formal series of global strategic alliances that one or several organizations create with suppliers, manufacturers, and distributors to product and market a product

B. B2B network structure

The psychological bias known as "illusion of control" refers to a:

B. Belief that you can influence events even when you have no control over what will happen

A situation in which the number of suitable alternatives are greater than what a manager can evaluate is called _____

B. Bounded rationality

Walmart made headlines a few weeks ago by paying $3.3 billion for Jet, the year-old online bulk retailer. Walmart is not valuing Jet.com solely based on traditional metrics like profitability, which the start-up does not have. The retailer is spending billions in cash and stock in large part for Jet's:

B. CEO, Marc Lore and his expertise

______ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

B. Competitive Advantage

When a manager informs employees about changes taking place in the external and internal environments that will affect them and the organization she plays the role of a(n) _______ according to Mintzberg

B. Disseminator

Which of the following is true of choosing among alternative solutions?

B. Identifying all relevant information doesn't mean that a manager has complete information.

Which of the following contributed to the lowering of barriers caused by distance and cultural differences?

B. The development of communication and transportation technology

According to Hofstede, individualist societies:

B. Value personal freedom, personal success, and self-expression

The CEO of Xerox has had to preside over a painful breakup of her company into two parts, but only after the expected synergy between her company and the one she had advocated buying, Affiliated Computer Services, had not come to pass The deal, which was announced in 2009, was instrumental in her effort to push the 110 year old Xerox into significant new business lines. Yet the technology outsourcing business never fit with Xerox's core documents operations. Her name is

C Ursula Burns

Which of the following are the basic elements of a balance sheet?

C. Assets, liabilities, owner's equity

Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding clocking in and clocking out each day. The rules in this situation are very important as employees will not receive their correct pay if the clocking procedures are not followed. There are three suggestions being considered to address this problem 1. Employees will be monitored at the entrance during shift changes to make sure that each complies with the procedure. 2. Reports will be reviewed at the end of each pay period. The reports will contain data tracking the number of employees not complying with the procedures each shift. Employees violation the procedure will be counseled to correct the problem. 3. A new procedure will be developed describing an easier procedure for employees to follow. Training will be conducted so that each employee knows the policy and the procedure before it is enacted. Option 1 describes which approach to bureaucratic control?

C. Concurrent

In the article, "Goodbye, Golden Age of Growth", the author Robert Gordon, makes the case that during the past 40 years, growth has slowed down relative to the years 1920-1970. He bases his case on a measurement he calls, Total Factor Productivity, which can be defined as:

C. How quickly output is growing relative to the capital and labor being used, and therefore a measure of innovation's contribution to growth

According to Lewin's force-field theory, what must an organization do to change?

C. Increase the forces for change and reduce resistance to change.

According to the famous futurist, Raymond Kurzweil, the event when machines, more specifically computers and their offshoots, surpass humans in intelligence should occur sometime in the next 30-4- years. He calls it:

C. Singularity

The level of expected performance for a given goal; a target that establishes a desired performance level, motivates performance and serves as a benchmark against which actual performance is assessed is referred to as a(n)

C. Standard

China's internet is fundamentally different from the one used in much of the rest of the world. Two decades after Beijing began walling off its homegrown internet from the rest of the planet, the digital world has split between China and everybody else. That has prevented American technology companies like Facebook and Uber, which recently agreed to sell its China operations, from independently being able to tap the Chinese market, the result has been the country's biggest and most innovative internet companies. Alibaba, Baidu and Tencent have grown to be some of the world's largest internet companies, but they rely almost entirely on ______.

C. The domestic market within China

Which of the following statements is true about information technology (IT) and the product life cycle?

C. The growth stage ends and the maturity stage begins when market demand peaks because most customers have already bought the product.

Eduardo Gonzales of Perfect Time Manufacturing Co needed to purchase a new safe for his most expensive watches that was high in quality and durability, yet low in price. The safe he decided upn was neither the highest quality available, nor the lowest in price available, yet it had a god combination of attributes Eduardo's choice illustrates

C. optimizing

McDonalds has changed its packaging of their sandwiches so that less waste is produced. They additionally use recycled paper to bag their products. McDonalds states that they are doing these types of things in order to make the earth a "nicer place to eat." From this information, we can conclude that McDonalds believes in

CORPORATE SOCIAL RESPOSIBILITY

Alyssa turned her attention to the technology changes that would have to happen for her firm to become more able to respond to change quickly. Which of the following best reflects a technology change that her boss could successfully use in this scenario?

D Flexible manufacturing

Your roommate is interested in starting a business and everybody has been giving her different information about being an entrepreneur. Since you have been studying about entrepreneurship and new ventures, which of these would you tell her is true?

D Successful entrepreneurs take very careful, calculated risks

In the situation at Cookie Capers, to complete your scheduling assignment you will have to rely more on

D informal influence tactics

Joseph Schumpeter developed a theory of capitalist growth and change that was called:

D. Creative Destruction

Jay's Furniture Factory gets its raw material from the local timber yard. The timber yard acts as Jay's ___

D. Supplier

Which of the following characteristic contribute to entrepreneurs success?

E All of the above are characteristics that contribute to the entrepreneur's success

The main aim of flexible manufacturing is to:

E reduce the time required to setup production equipment

Which of the following is a primary concern of top managers?

E. Deciding which goods a company should produce

______Result(s) from factors such as manufacturing products in very large quantities, buying inputs in bulk or making more effective use of organizational resources than do competitors by fully utilizing employees' skills and knowledge.

E. Economies of scale

The final step that managers need to take to achieve control over organizational activities is to:

E. Evaluate the results and take corrective action

Which of the following n hurt the performance of an organization?

E. Focusing on only one standard instead of a hundred different standards

The initial step in the decision making process is to

E. Identify the problem

This famous premise describes a long-term trend in the history of computing hardware The number of transistors that can be placed inexpensively on an integrated circuit double approximately every two years. It is commonly called:

E. Moore's law

The world watches developing nations to see how they will integrate into the rest of the global economy. The five most important so-called emerging economies are known as the BRICS. BRICS refer to:

E. None of the above

According to the late Peter Drucker, the key management functions are:

E. Setting goals, organizing, motivating, developing people and measurement

Which of the following is a major advantage resulting from the establishment of free-trade agreements?

E. They provide manufacturing organizations with opportunities to reduce production costs

A manager may discover that a problem exists with current company performance by comparing it with

E. all of the above

_____ unlike other e-retailers, who automate everything according to the dictates of big data, Chris Friedland at Build.com prefers to run one of the folksiest stores in cyberspace. His key insight: Customers do a lot more business-and haggle less about price if they feel they're dealing with people who care. The payoff: Build's sales last year totaled $525 million, up more than 16%. How does he do it?

E: B and C only

The Peter Principle is a management principle developed by Dr. Laurence J. Peter that states:

In an organizational hierarchy, every employee will rise or get promoted to his or her level of incompetence.

Recently the president of Barney's Bats has received a large amount of disapproving mail from fans indicating their displeasure with using wood from the Brazilian rain forest to make the bats used by major league baseball players. Because of this the company is reviewing its entire process. Barney's assessing how they get the wood used to make their bats, the process of making the bats from the wood and what the major-league players who use their bats are looking for in their products. The players are very demanding and specific when it comes to the design of their bats. ----When the purchasing manager at Barney's assesses where he gets the wood used to make the bats, he is looking at what part of the value chain?

Inbound logistics

The managers of Lehman Brothers, whose bankruptcy helped propel the 2008-2009 financial crisis, used loopholes in UK law to hide billions of dollars of worthless assets in its balance sheet to disguise its poor financial condition. Which of the following approaches to social responsibility is illustrated from this example

OBSTRUCITONIST

Opponents of corporate social responsibility would suggest that

ORGANIZATIONS OUGHT TO BE PROFIT-SEEKING AND THAT WHEN THEY CONCENTRATE ON THIS MOTIVE, THEY WILL BENEFIT SOCIETY

The goal of Six Sigma is to improve a company's quality to only ____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Three

Simon was confronted with a serious ethical dilemma. He responded with a solution that created the greatest good for the greatest number of people. Which ethical rule best describes his response?

UTILITARIAN

Which of the following factors played an important role in speeding up globalization

C. Declining barriers to trade and investment that eased the flow of capital throughout the world

Amazon is expanding its shipping capacity, yet no one is quite sure what they're up to. We do know the see drones in their future, but why? Speculation includes

D All of the above

The textile executive who in 1994, committed his company to sustainability and getting 100% of its energy needs from renewable sources by 2020 was:

RAY ANDERSON

The entrepreneurship minor at Chico State is restricted to students in the College of Business

B False

Sherry's company is set up as a ______ structure

C geographic divisional