MGMT Quizzes

Which of the following is an advantage of cross-training?

It allows a team to function normally even in the absence of a member

Which of the following is true of internal recruiting?

It improves employee commitment and morale.

Which of the following is true of developmental feedback?

It is designed to improve future performance

Denying an employee a promotion or bonus based solely on cultural background is an example of:

Racial and Ethnic Discrimination

Which of the following will help managers in managing company diversity programs effectively?

Tailoring opportunities to individuals, not groups

Which of the following is most likely a result of minority domination?

Team members do not feel accountable for the decision and actions taken by their teams

Work teams can take a variety of forms. One of the key ways to distinguish between different types of teams is to consider their level of autonomy. Compare and then rank the following type of team by selecting the relative level of autonomy.

Traditional Work Group: LOWEST AUTONOMY

Social loafing occurs when:

Workers withhold their efforts and fail to perform their share of the work

Job specifications are:

Written summaries of the qualifications needed to successfully perform a particular job

Which of the following programs seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their work forces?

A Diversity Program

Which of the following is a difference between a diversity program and an affirmative action program?

A diversity program aims at creating a positive work environment where no one is advantaged or disadvantaged, whereas an affirmative action program aims at compensating for past discrimination and preventing ongoing discrimination.

Which of the following is true of the right team size for good performance?

A team must be large enough to take advantage of team members' diverse skills and knowledge

Determine whether the appraisal is more likely to be administrative or developmental. Example- Lila is denoted after receiving a poor performance appraisal.

Administrative

A deliberate attempt to recruit, promote, hire, and retain minority and female employees is referred to as:

Affirmative Action

Managers should strive to create a work environment where all employees feel comfortable and able to do their jobs. However, they must do this with the understanding that people's initial impressions and stereotypes are based on a person's ___________________, or surface-level diversity.

Age, Sex, or Race/Ethnicity

This law requires that employees provide reasonable accommodations to people with disabilities.

Americans with Disabilities Act

The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job.

Aptitude Test

Bringing diversity issues to the attention of employees and breaking down any misconceptions they may have about others is likely to be a component of _______________.

Awareness Training

The ________________ is used to determine whether a potential employee has credit problems that would make him a risky hire.

Background Check

In the context of work teams, which of the following increases employee job satisfaction?

Being involved in decision-making processes

In which of the following ways can teams have healthy conflict?

By focusing on issues rather than personalities

The General Aptitude Test Battery is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes.

Cognitive Ability Test

Under the __________________, success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.

Discrimination and Fairness Paradigm

A person's innate and consistent tendency to respond to situations in a certain way is referred to as his or her:

Disposition

A person who maintains a sense of calm, even in times of stress, is someone who exhibits a high degree of:

Emotional Stability

In retail settings, _______ is often a problem, because workers are more likely to voluntarily quit low-skilled and stressful jobs.

Employee Turnover

This law requires that men and women be paid the same amount of money for doing the same kinds of work.

Equal Pay Act

When Galax Inc., a logistics firm, hired Melissa as its president, it became evident that Galax does not have a(n) _________________ to prevent women from rising to leadership positions.

Glass Ceiling

The ______________________ process involves recruiting, selection, training, performance appraisal, compensation, and employee separation.

Human Resource Management

Which of the following signs indicates that a team's size needs to be changed?

If a few members dominate the team

Which of the following is a disadvantage of a large team?

In a large team, team members find it difficult to get to know one another

Over time, our employees have really become competent at effectively solving problems as a group. This statement helps to highlight which of the following about diversity?

In addition to being the right thing to do, supporting diversity is a profitable endeavor.

Which of the following is a disadvantage of work teams?

Initially high turnover

Fill in the blank by identifying whether the example belongs in a job description or a job specification. Example- Duties: Prepares recruitment literature and job advertisements for applicant placement; Reviews resumes to identify qualified applicants; Conducts interviews to determine the applicant's suitability for employment.

Job Description

Which of the following is true of employee turnover?

One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance

A coworker who is able to thrive when things are unclear and is otherwise innovative, creative, and inquisitive is someone who exhibits a high degree of:

Openness To Experience

A company with a work environment in which employees are respected as individuals and are able to contribute work that advances the major goals of the company, customers, and themselves as a result has achieved:

Organizational Plurality

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?

Piecework

A manager who threatens to fire an employee for refusing to have sex with him is guilty of:

Quid Pro Quo Sexual Harassment

Taken as a whole, federal employment laws say that all selection instruments must be:

Related to job successes

Which of the following is a difference between the access and legitimacy paradigm and the learning and effectiveness paradigm?

The access and legitimacy paradigm focuses on the surface-level diversity dimensions of sex, race, and ethnicity, whereas the learning and effectiveness paradigm focuses on integrating deep-level diversity differences, such as personality, attitudes, beliefs, and values into the actual work of an organization

Identify a true statement about team norms.

They bestow stronger organizational commitment

Which of the following statements is true of self-designing teams?

They control work tasks and team membership

Which of the following statements is true of the members of self-managing teams?

They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management

Which of the following is true of employee involvement teams?

They offer advice and suggestions to management concerning specific issues

Which of the following statements is true of team norms?

They regulate the everyday actions that allow teams to function effectively

Which of the following statements is true of the members of virtual teams?

They use email and videoconferencing

Which of the following is a difference between structured interviews and unstructured interviews?

In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want.

Antonio supervises six graphic designers. If he intends to fill a senior graphic designer position with one of these six, he will use ________________ to identify his job candidates.

Internal Recruiting

Containing questions designed to elicit information about job applicants, the ____________ may be structured or unstructured.

Interview

Which of the following statements is true of affective conflict?

It relates the emotional reactions that can occur when disagreements become personal rather than professional

Which of the following statements is true of compensation?

Non financial awards tend to be most effective when teams or team-based interventions are first introduced

Imagine that you are an executive at a large bank. You have been tasked with overseeing your company's implementation of an entirely new mortgage review and approval process that must comply with complex, new federal laws. Creating and implementing this new process will require intimate knowledge of the entire mortgage application and approval process, technology, the new legislation, bank operations, and more. To work on this task, you are asked to assemble a self-managing team with the stretch goal to complete the process overhaul within six months. The team will be given nearly unlimited control over the budget and resources it needs to do the job, but it must still go through the normal approval process from management to make changes. In addition, the team will not be able to make changes to the bank's structures, policies, or practices without management approval. Given the autonomy of your team and the nature of its task, which team compensation model would probably work best for its members?

Skill-Based Pay

The level of appeal coworkers have for working together to achieve a company's goal is referred to as:

Social Integration

When an employee is awarded ___________, he or she has the right to purchase shares of the company stock at a given price.

Stock Options

Which of the following statements is true of the norming stage of team development?

Team members begin to settle into their roles as team members in the norming stage of team development

Which of the following is a significant factor behind the lack of women at top levels of management?

Women face sex discrimination