MGMT Test 2

Cost leadership, differentiation, and focus are the three types of ___ strategies discussed in the text

Positioning

what are the two types of political risk that affect companies conducting global business

political uncertainty and policy uncertainty

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

product

From a legal perspective, the two kinds of sexual harassment are _____.

quid pro quo and hostile work environment

along with chapter 11, we viewed a film about barcelona restaurant. the CEO used a 3 step selection process in hiring managers. which of the following was the least effective selection tool, according to the CEO

the interview

(T/F) Job enlargement and job enrichment mean essentially the same thing

False

a ___ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves

360 degree feedback

in the video (Disney Imagineering) we viewed with chapter 8, Disney encountered some unique challenges in

Hong Kong, China

(T/F) Direct foreign investment occurs when a company builds a new business or buys an existing business in a foreign country

True

(T/F) Secondary firms are that use strategies related to but somewhat different from those of core firms

True

(T/F) The two kinds of cooperative contracts are licensing and franchising

True

Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a country

True

Which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses

a situational analysis

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____.

accountability

___ is the unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group

adverse impact

which of the following types of information would typically be collected as part of a job analysis?

all of these

____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

autonomy

a study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

background checks

Along with ch 10, we viewed a video about delta force, an elite military group. the colonel who was featured in the film served as an advisor/consultant for the movie:

black hawk down

___ is the extent to which team members are attracted to a team and motivated to remain with it

cohesiveness

the term ___ refers to the overall organizational strategy that addresses the question "what business or businesses are we in or should we be in"

corporate level strategy

the ___ is purposefully composed of employees from different functional areas of the organization

cross functional team

occurs when a company sells domestically produced products to customers in foreign countries

exporting

in discussing the disadvantages of teams, your text stated that social loafing occurs when workers withhold their efforts and fail to perform their share of the work. however in discussing the advantages of teams, your text failed to mention the social ___ effect, which drives some team members to work harder than they normally would on their own

facilitation

According to Hofstede's research on cultural dimensions, _____ cultures emphasize the importance of relationships, modesty, caring for the weak, and quality of life.

feminine

___ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers

gain sharing

which of the following is not an example of a pay variability decision used to motivate employee performance

hierarchical pay

people who think in "me" terms are described by the

high individualism culture dimension

in staffing foreign operations, developing goodwill is an advantage of assigning a

host country national

Which of the following must be met if a firms resources are to be used to achieve a sustainable competitive advantage

imperfectly imitable resources

An ___ strategy is a corporate strategy that addresses the question "How should we compete in this industry?"

industry level

In terms of the chain of command, ___ authority is the right to command immediate subordinates, while ___ authority is the right to advice but not command others who are not subordinates

line; staff

An expatriate is someone who:

lives and works outside his or her own country

The primary advantage of ___ departmentalization is the fact that it allows companies to manage large complex tasks efficiently by minimizing duplication

matrix

___ are informally agreed-on standards that regulate team behavior

norms

which of the following is not one of the ways multinational companies manage their operations abroad?

outsourcing

along with chapter 6, a video featured the founder and CEP of a well known food franchise who described the strategy of the company. the franchise was:

panera bread

___ is the process of gathering information about job applicants to decide who should be offered a job

selection

the highest level of team autonomy is found in ___

self-designing teams

An organization is experiencing is experiencing ___ when there is a discrepancy between upper managements (?) strategy and the strategy actually implemented by the lower levels of management

strategic dissonance

the ___ interview uses only standardized, job related interview questions that are prepared ahead of time and asked of all candidates

structured

A ___ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country

tariff

The two general kinds of trade barriers are _____.

tariff barriers and nontariff barriers

___ describes the average level of ability, experience, personality, or any other factor on a team

team level

__ means providing opportunities for employees to develop the job specific skills, experience, and knowledge they need to fo their jobs or improve their performance

training

Starbucks, the operator of Starbucks coffeehouses, also markets a line of compilation CDs and other non-coffee items. The making and marketing of the CDs and other non-coffee products would be an example of ____.

unrelated diversification