mgnt chapter 14

. Which of the following are the three basic principles for self-management?

Clarity of mind, clarity of objectives, and an organized system

refers to the tendency to direct one's behavior toward the acquisition of power and the manipulation of other people for personal gain

Machiavellianism

Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take on new opportunities. She is a successful manager who believes that she makes her own destiny through hard work and listening to people. Her personal problem-solving style is intuitive-thinking.

Openness to experience

refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

Personality

Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?

Role ambiguity

__________ occur(s) when an individual perceives incompatible demands from others.

Role conflict

Research suggests that nearly all human beings are subject to emotional contagion and will automatically and unconsciously start feeling and displaying the same emotions as those around them.

True

Role ambiguity refers to uncertainty about what behaviors are expected of a person in a particular role.

True

Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.

True

. If Ben is tense, depressed, moody, and insecure, he would tend to be rated as low on which of the Big Five personality factors?

c. Emotional stability

Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of the Big Five personality factors is Canyon River emphasizing in its search?

d. Openness to experience

Layla appears to have:

d. a high internal locus of control.

Individuals who believe that they control their own destiny are described as

d. having a high internal locus of control.

Gallup workforce survey found that 68.5% of employees were ___ in 2014 with the highest disengagement among ____

disengaged, young employees

When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, __________ is happening.

emotional contagion

many people have_____-attributes about themselves that they are not aware of or don't recognize as problems-which limit their effectiveness and hinder their career success

blind spots

Introspection

examination of one's own thoughts and feelings

Two benefits of an extroverted personality include having a greater ability to listen and take suggestions and being more creative

false

Locus of control refers to

how people perceive the cause of life events—whether they place the primary responsibility within themselves or on outside forces

Hallmark Cards used the MBTI™ assessment to

increase managers' self-awareness and enable them to understand how their patterns of behavior affect others.

all of the following are tactics for promoting stronger organizational commitment except:

maintaining a secretive culture

the cognitive process people use to make sense of out of the environment by selecting, organizing and interpreting information from the environment is called

perception

strtotyping and the halo effect are two examples of

perceptual distortions

The Type A behavior pattern is characterized by all of the following except:

relaxed lifestyle.

what is the second step in the perception process?

screen the information and select what to process

organizing the selected data into patterns for interpretation and response is the last step in the perception process

true

true or false organizational commitment refers to an employee's loyalty to and engagement with the organization

true

true or false two important approaches to enhancing self-awarness are soliciting feedback from others and using self-assessments

true

true or false organizations can't afford to lost talented, highly skilled employees, so they often rely on job satisfaction to keep motivation and enthusiasm high

ture

In the United States, an estimated _____people each day don't show up for work because of stress

1 million

a survey in the United Kingdom found that ____ percent of nonmanual workers and 42 percent of manual workers reported missing work because of stress-related illness

68

people with a manager who created a clear and inspiring vision were ___% more satisfied with their jobs and ___ more likely to stay with the company

70%, 100%

how many agencies in the US government have reported to use the MBTI test?

200

less than ___% of US employers say they are satisfies at work

50

is the belief that power and status differences should exist within the organization.

Authoritarianism

Big Five personality factors

Dimensions that describe an individual's extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

__________ is the tendency of people to absorb and express the emotions, moods, and attitudes of those around them.

Emotional contagion

One self-management system is based on five steps:

Empty your head; decide the next action; get organized; perform a weekly review; then do what needs to be done.

. Self-management is not a component of emotional intelligence.

False

Challenge stress bums you out, whereas threat stress fires you up.

False

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

False

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else, even though she misses many work deadlines. Josh is making which error in perceptual judgment?

Halo effect

what is is considered desirable for a wide range of employees, but this isn't always a key to success.

Having a moderate-to-high degree of each of the Big Five personality factors

Rachel is described by her colleagues as pragmatic, more likely to persuade than be persuaded, and having good bargaining skills. She fits which personality category most closely?

High Mach

Self-management is a basic component of emotional intelligence. Which of the following best describes self-management?

It is the ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, and anger do not cloud thinking

__________ is the ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.

Self-management

Which of Jung's problem-solving styles would likely be appropriate for a counseling job?

Sensation-feeling

Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?

Sensation-thinking

is a physiological and emotional response to external stimuli that place physical or psychological demands on the individual and create uncertainty and lack of personal control when important outcomes are at stake

Stress

Conscientiousness

The degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented.

Extroversion

The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for innovation and leadership within the organization. Based on this description, Chandra fits what type of behavior pattern?

Type A

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?

a. Agreeableness

Rachel is described by her colleagues as pragmatic, more likely to persuade than be persuaded, and having good bargaining skills. She fits which personality category most closely?

a. High Mach

Task demands

are stressors arising from the tasks required of a person holding a particular job.

Interpersonal demands

are stressors associated with relationships in the organization.

most successful executives are

are team-oriented leaders who gather information and work collaboratively with many different people

_____ are judgements about what caused a person's behavior-something about the person or something about the situation

attributions

Individuals high in authoritarianism tend to:

be concerned with power and toughness. oppose the use of subjective feelings. stick to conventional values. obeying recognized authority above them.

what is one of the top contributors to job satisfaction?

competitive pay

one study showed how what about introverts?

four in ten top executives test out to be introverts

is a tendency to underestimate the influence of external factors on another person's behavior and to overestimate the influence of internal factors.

fundamental attribution error

emotions can be understood as being determined by whether people are

getting their needs and goals met

_____ occurs when the perceiver develops an overall impression of a person or situation based on one characteristic, either favirable or unfavorable

halo effect

people with an external locus of control are

harder to motivate, less involved in their jobs, and more likely to blame others when faced with a poor performance evaluation, but they are also more compliant and conforming and, therefore, easier to manage

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?

internal

self-serving bias

is the tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures. -when people give themselves too much credit when they do well and give external factors too much blame

People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.

job satisfaction

what are two important elements of happy and productive employees?

job satisfaction and trust

the two categories where job satisfaction has declined the most over the past 30 years are ____ and ____

job security and health care benefits

Four areas related to personality that are of particular interest to managers are

locus of control, authoritarianism, Machiavellianism, and problem-solving styles.

The Big Five personality factors include all of the following except:

locus of control.

In what stage of the perception process are individuals likely to put data into patters?

organizing

A survey of 75 members of the stanford graduate school of business's advisory council revealed the nearly unanimous answer to a question about the most important capability for leaders to develop:

self-awareness

a high degree of _______ means you can accurately asses your own strengths and limitations and have a healthy sense of self-confidence

self-awareness

self-efficiency is a dimension of:

self-confidence

According to Jung, only one of the four functions _____ is dominant in an individual

sensation, intuition, thinking, or feeling

what is a following way to enhance self-awarness?

solicit feedback from others

what are two important approaches to enhancing self-awarness?

soliciting feedback from others and using self-assessments

caia believes that all managers are concerned only about profits-they don't care about their employees, as ling as those employees make money for the company. Caia's perception is an ___. She has made a generalization about a group od people assigned that generalization to everyone in the group.

stereotype

What is the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

stereotyping