MGT 2660 Supervision: Middle Management Chapter 7

According to Maslow's hierarchy of needs theory, security needs are at a lower level than physiological needs.

False

Employees are more likely to commit to goals they have had a hand in setting.

True

Employees who are intrinsically motivated feel satisfaction in performing their work.

True

An example of an intrinsic motivator is:

job enjoyment.

Factors associated with positive motivation are extrinsic to the job.

False

Generation Xers believe in paying their dues to achieve success.

False

Herzberg's hygiene factors are associated with the top of Malsow's hierarchy.

False

Hygiene factors are the same as intrinsic factors.

False

Managers should provide only negative feedback to employees.

False

People always act rationally.

False

Performance is directly related to an employee's level of motivation.

False

The ego needs of individuals are always satisfied.

False

The level of organizational support available to an employee usually does not have any influence on his or her job performance.

False

The needs for air, water, and exercise are classified as security needs.

False

The two highest levels of needs in Maslow's hierarchy of needs are relatively easily satisfied.

False

Ego needs are related to status, recognition, and self-confidence.

True

Equity theory states that when people find themselves in situations of inequity or unfairness, they are motivated to act in ways to change their circumstances.

True

In Locke's goal-setting theory, goals are an important motivating factor if properly set.

True

Intrinsic motivation is a behavior an individual produces because of the pleasant experiences associated with the behavior itself.

True

One of the motivational levels relates to the direction of behavior of an individual.

True

Persistence is how hard an employee keeps trying when faced with obstacles.

True

The job characteristics model is an approach to job design that focuses on five core job elements leading to intrinsic motivation and then positive work outcomes.

True

The leading reason for managers to leave their jobs is limited praise/recognition from higher authorities.

True

The need for creativity is a self-actualization need.

True

The law of effect states that:

behaviors that meet with pleasant consequences tend to be repeated.

According to Herzberg's theory, wages, working conditions, and security are:

dissatisfiers.

According to Herzberg's theory, _____.

factors causing job satisfaction are intrinsic to the job

According to Herzberg's study, _____.

hygiene factors are such things as pay and benefits

Behavior which an individual produces because of the pleasant experiences associated with the behavior itself is:

intrinsic motivation.

Hygiene factors:

involve lower level needs.

Motivation:

is a result of a person's individual needs, perceptions, and goals.

One of the principles underlying Maslow's hierarchy of needs theory is that:

once a need has been satisfied it no longer serves as a primary motivator of behavior.

According to Maslow's hierarchy of needs theory, _____ are at the lowest level, but of primary importance when they are not met.

physiological needs

The need concerned with realizing one's own potential and creativity is a(n) _____.

self-actualization need

In Maslow's hierarchy of needs, _____ are rarely fully satisfied.

self-actualization needs

The need for association,acceptance, friendship, and love constitutes a _____ according to the hierarchy of needs.

social need

Employees are more likely to commit to goals:

they have a hand in setting.

_____ is associated with pay, benefits, and working conditions.

Extrinsic motivation

Which of the following statements is true of the motivation-performance link?

An individual's skills and abilities have an influence on performance.

Which of the following is not likely to be an action that an individual will take due to perceived inequity?

Being more cooperative

Which of the following is most relevant in satisfying the need for self-actualization?

Continued growth and development at work

_____ are the children of the baby boomers who did not see much of their parents as earlier generations and learned to function on their own, being highly independent, self-reliant, and individualistic.

Generation Xers

Which of the following would be an intrinsic motivation?

Recognition

An employee encounters a setback or obstacle on the job and gives up. Which level of motivation does this describe?

Level of persistence

Which of the following is true of goals according to Edwin Locke's goal-setting theory?

Performance goals clarify the expectations between a supervisor and an employee and between co-workers and sub-units.

Which of the following is the best way for supervisors to use goal setting as a motivational tool?

Supervisors must set challenging but reasonably difficult goals which are not unrealistic.

At the first level of motivation, the direction of employees' behavior may be favorable or unfavorable.

True

Baby Boomers were raised in a period of prosperity in the 1950s and 1960s.

True

Achievement, recognition, and responsibility are motivating factors according to Herzberg's theory.

True

An employee's motivation can be judged by the energy and effort exerted by him or her to perform a task.

True