MGT 300: Chapter 13

Jen's department has been assigned the task of developing new flavors for the company's line of soft drinks. In this instance, the department members function as a(n) ______ group.

formal

Susan's team is going through the ______ stage of team development. In this stage, they are becoming oriented with the group's processes and getting acquainted with one another.

forming

Within the first stage of team development, called ______, members get oriented and acquainted with each other.

forming

Informal groups come together for ______.

friendship

Members of Tyler's work team disagreed about the best way to complete their project. After arguing about it repeatedly, the team came up with an exciting new idea and reached consensus. Their project was a success. Their initial arguing is an example of a(n) ______ conflict.

functional

Engaging in team reflexivity

A process whereby team members evaluate the team's objectives, strategies, and processes

Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following?

Active listening

Dave has arranged a catered lunch for his team members to celebrate the completion of their work so they can see one another for a final time before being assigned to new teams. Dave's team is now in which stage of team development?

Adjourning

Creating a team charter

An agreement among team members about how they will work together to make binding decisions and share accountability

According to a 1970s study, work groups that experience too little conflict tend to experience which of the following?

Apathy and Lack of creativity

When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate?

Avoiding

Which strategies are recommended for minimizing multicultural conflict and instead, building cross-cultural relationships?

Be sensitive to the needs of others, Develop and mentor others, and Advocate for participative leadership

Positiveness

Being upbeat and expressing your willingness to work with the other person to find a resolution to the problem

How does collaboration differ from teamwork?

Collaboration is less hierarchical. and Collaboration is more spontaneous.

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member?

Committing to a team

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form?

Cross-functional

Which are principal examples of conflict triggers?

Cultural differences, Personality differences, and Group differences

A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?

Dominating

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?

Dysfunctional

Which one of the following would be considered the most appropriate action for a leader during the performing stage of team development?

Empower employees to work on tasks.

What methods tend to build trust in your team members?

Establish personal credibility., Make good on your promises., and Show respect.

Equality

Evaluating all ideas fairly without regard to ownership

Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom.

Forming, Storming, Norming, Performing, and Adjourning

What type of conflict benefits the main purposes of the organization or serves its interests?

Functional

Which of the following are characteristics of a project team?

It meets as needed depending on the assignment., Team meetings happen virtually or face to face., and It is task or problem oriented.

Which actions can an individual take to become a more effective team member?

Lead by example and Commit to the team

Supportiveness

Letting the other person know you want to find a resolution that will benefit both of you.

Performing

Members concentrate on solving problems and completing tasks

What makes a self-managed team unique?

Members of the team are given administrative oversight for their task area.

Adjourning

Members prepare for disbandment of the group or team

During which stage of group development would group cohesiveness be a factor?

Norming

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

Norms

When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, "I don't agree with that approach, but I'd like to get a better understanding of your objections to see what other approaches we might consider." Which conflict-handling behavior is Jeb demonstrating?

Openness

Sam and Eric don't get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict?

Personality

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

Personality

Intergroup conflicts are expressed in which of the following ways?

Poorly defined job boundaries, Power and influence discrepancies, and Inconsistent reward systems

What type of conflict is designed to elicit different opinions without inciting people's personal feelings?

Programmed

Norming

Resolution of conflicts, and the emergence of unity and harmony among group members

Which strategies stimulate constructive conflict among team members?

Spur competition among employees. and Bring in outsiders.

Openness

Stating your views honestly and concentrating on finding a solution to the problem

What are characteristics of teams?

Team members share a common commitment. and Teams are small groups.

Storming

The emergence of individual personalities, roles, and conflicts within the group

Giving team members a voice

The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues

Forming

The process of getting oriented and acquainted

Which statements about norms are true?

They exert a powerful influence on group behavior., They are typically unwritten., and They are general rules of behavior.

What are characteristics of virtual teams?

They work together over time., They communicate electronically., and They work together over distance.

Why are group norms typically enforced?

To help the group survive, To avoid embarrassing situations, and To emphasize important values

As opposed to face-to-face teams, virtual teams find it more difficult to establish which of the following?

Trust, Cohesion, and Cooperation

Empathy

Trying to experience the other person's feelings and point of view

Which conditions support teamwork?

Work that is considered meaningful and Mutual accountability among team members

During the final stage of group and team development, which is called ______, the work has been completed and members prepare for disbandment.

adjourning

Dysfunctional conflict is ______ for the organization.

bad

The "we feeling" that binds group members together is called group ______.

cohesiveness

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.

collaboration

When planning her company's annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of ______.

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

composition

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______.

conflict

One management responsibility is to identify when to create ______, not simply when to mitigate it.

conflict

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.

conflict triggers

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) ______ team.

cross-functional

The method of programmed conflict that assigns a person to the role of critic is known as ______.

devil's advocacy

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of ______,

devil's advocate

The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the ______ method.

dialectic

Because they are driven primarily by information and skills as opposed to time and location, proponents of virtual teams consider them to be highly ______.

flexible and efficient

A group established by an organization to accomplish specific goals is called a(n) ______ group.

formal

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

group

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______.

group

Studies have shown that a conflict-free work group tends to be a(n) _____ work group.

inactive

A group formed by people seeking friendship that has NO official leader or specific organizational goals is known as a(n) ______ group.

informal

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.

interdependence

Disagreement among work groups, teams, and departments is known as ______ conflict.

intergroup

Erin realized that the arguing during a discussion was getting out of control, so she commented, "Before we all drive off a cliff, let's slow this car down and find some common ground." Her comment eased the tension in the room. Erin is demonstrating a ______ role.

maintenance

The focus of a ______ role is fostering constructive relationships among team members and keeping the team together as a cohesive whole.

maintenance

Conflict that results from a clash between two or more cultures is known as ______ conflict.

multicultural

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

norming

In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of the activities that occur during the ______ stage of group development.

norming

During the ______ stage in group and team development, members concentrate on solving problems and completing the assigned tasks.

performing

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.

processes

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict.

programmed

A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments.

project

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.

punctuated equilibrium

Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.

punctuated equilibrium

A ______ is a set of behaviors that people expect of individuals in a certain position.

role

Teams with administrative oversight of their task domains are known as ______ teams.

self-managed

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.

storming

In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development.

storming

It is Jacob's role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) ______ role.

task

Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.

task or maintenance

A(n) ______ role concentrates on keeping the team on track and getting the work done.

task-oriented

A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable is known as a ______.

team

Norms tend to be enforced by ______ to help the group survive, to clarify role expectations, to help individuals avoid embarrassing situations, and to emphasize and identify the group's important values.

team members

The CEO of Widgets, Inc., must decide whether to take the company public. To better understand the potential advantages and disadvantages of the idea, she divides an upper management team into two groups to play opposing roles in a debate. This process is known as ______.

the dialectic method

Reciprocal faith in others' intentions and behaviors is known as ______.

trust

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.

uncertainty

A ______ team consists of members who collaborate over time and distance via electronic media.

virtual