MGT 3200 test questions
do we always want to pick the most qualified person for the job?
**no because quality could go down because higher qualified people need higher quality jobs. **hiring someone who's over qualified is just as bad as someone who is under qualified.
Which of the following is true according to the article, "Avoid pricing yourself short?"
2 and 3 — price for customers can be an indication of quality and raising prices can increase market share.
how much more does it cost to find a new customer than to keep an old one according toTQM experts?
5x as much
Given the description from the previous slide, fords actions were: Effective but inefficient Ineffective but efficient Effective and efficient Ineffective and inefficient
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In which of the following areas can customers put pressure on a business organization?
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Which of the following is not true concerning corporate downsizing? it is primarily effectiveness-oriented management level are eliminated staff management jobs are outsourced to consulting firms information systems and technologies are implemented managers who remain after downsizing are asked to do more
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Which organizational subsystem does the research and development department belong to?
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efficient managers spend most time on...
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Which of the following is true concerning environmental scanning?
All of the above — includes info gathering, mostly happens in top management, serves as a foundation for strategic planning, and the outcome is the clear identification of threats and opportunities
Which is more important to the success of the business?
Customers AND suppliers are equally important.
Does quick turnover of CEOs have more efficiency orientated or effectiveness oriented CEOs?
Efficiency oriented. This cuts costs and increases stock so short term results are more important and evident.
Which of the following is true concerning effectiveness and efficiency? Efficiency is concerned with doing the right thing at the right time The more a company wants to be effective the easier it is for the company to be efficient Efficiency is a guarantee of effectiveness Effectiveness is concerned with minimizing resource costs. Efficient organizations tend to be effective ones as well.
Efficient organizations tend to be effective ones as well.
Which of the following is true concerning effectiveness and efficiency?
Efficient organizations tend to be effective ones as well. (not a guarantee)
Which of the following is not true concerning functional and general management?
Functional managers increase in prevalence as one ascends the management pyramid.
Which of the following is not true concerning functional and general management? Functional managers typically are experts in a particular area of activity General managers coordinate a number of different areas of activity Functional managers increase in prevalence as one ascends the management pyramid. The job of a general manager is typically more difficult than the job of a functional manager.
Functional managers increase in prevalence as one ascends the management pyramid.
US raising tariffs and countries raising taxes in return:
Influence of international and governmental component of the environment
How are efficiency and effectiveness related?
It's much easier to be effective if one disregards efficiency. Easier to meet consumer wants if you disregard labor costs and material input costs. Harder to meet consumer wants the more you concern yourself with efficiency.
Which of the following is not true concerning the industrial revolution?
Prices for goods increased as a result
Which of the following is not true concerning managerial skills?
Technical skills are more important to general management than functional management
Whats the basic change in the industrial revolution?
The transfer of skills from the craftsman to the machine.
Which organizational subsystem deals directly with the technological component of the external environment?
adaptive
how many functions do top managers perform
all 5
where are line managers located
all levels of management
3 keys to effective implementation
all of the above
At what level of management are line manager typically located?
all of the above
At what level of management are line managers located? First-line Middle Top All of the above
all of the above
The CEO of Syngenta Inc is a ? Top manager General manager Line manager All of the above
all of the above
Which of the following functions of management are performed by 1st-line managers? Planning Organizing Staffing Leading Controlling All of the above
all of the above
Which of the following is barrier to entry into a market?
all of the above
Which of the following would lead to a bad competitive environment from the organizations perspective?
all of the above (mature, low growth market, large customer who has many other options to buy, many companies in the marketplace, a supplier who is one of the few sources of supply)
Which of the following is true concerning threat of substitutes?
all of the above (result of tech innovation, reduce other organizations growth potential, introduced at higher price, promote product obsolescence)
Which of the following is true concerning business organizations and society?
all of the above except one
Which of the following is true concerning the apple/corning example?
all of the above — example of partnering with ones suppliers, adaptive subsystem
Which of the following is true concerning the economy?
all of the above — managers generally like moderately steady growth, economic conditions can affect the degree of competition in a market, indirectly influences businesses by affecting demand for products and services.
Acquiring your supplier is know as which type of vertical integration?
backward
What do non planners typically blame for their poor performance?
bad luck
What situation is better? A company that is effective but inefficient OR a company that is ineffective but efficient.
better to do the right things inefficiently
Which organizational subsystem deals directly with an organizations 2 major environmental dependencies?
boundary spanning
Whats the basic dilemma on planning?
commitment and flexibility
The ability to see the big picture is an example of a
conceptual skill
in developing a plan, a manager relies primarily on ______ skills whereas with implementing the plan a manager typically relies on _______ skills.
conceptual, human
Manager conducting annual performance appraisal on one of her employees?
controlling (feedback)
Evaluating results is most similarly to what function of management?
controlling (planning and controlling are the twins of management!!!)
A manager is conducting an annual performance appraisal with one of her employees, evaluating the degree to which the employee's job expectations were met. This is an example of the ________. a). planning function b) organizing function. c) staffing function d) leading function e) controlling function
controlling function
When companies in a market have well established supplier relationships, leading to better contract terms and have become more efficient in their operations over time, this is an example of which barrier entry?
cost advantages
Which of the following is not true concerning new entrants in competition?
decrease the power of the customer
corporate downsizing
decreases engagement
Ford motor company who owned jaguar in 2002 decided to trim costs in the british unit by using a ford midsize chassis (the same used in the ford Taurus) for its Jaguar X-type sedan. At the same time they dropped the price on the X-type to less than $30K to attract more buyers. However, consumers were unimpressed and commented that the X-Type had no pizzazz. In fact, your humble instructor called it the Taurisation of the X-type. Sales of the X-Type lagged. British automaker Jaguar Land Rover has seen a nearly a 5% drop in 2018 overall sales due in part to a 22% drop in deman in china (as a result of a weaker economy and reduced consumer confidence). At the same time, operating coasts have increased due in part to the weakened British Pound increasing the costs of imported parts to build Jags and Rovers. According to this information, JLR'S effectiveness is _________ and the efficiency is _______. Increasing; increasing Decreasing; increasing Increasing; decreasing Decreasing; decreasing
decreasing, decreasing
main focus on managerial subsystem is
effective and efficient in equal amount
Emotional intelligence (EQ) is the managers ability to manage his emotions and the emotions of others to produce the best results for the company. EQ is a technical skill EQ is a conceptual skill EQ is a human skill None of the above.
eq is a human skill
Which level is responsible for implementing plans through OPERATIVE employees?
first line
Which level of management has at its primary functions, interpreting and integrating? First line management Middle management Top management All of the above
first line
Which of the following managers is responsible for implementing plans through operative employees (labor)? Top managers Middle managers First line managers All of the above
first line managers
Karen is a Human resource manager at blue cross and blue shield. She primarily provies advice to managers dealing with disciplinary and termination issues. Karen is a _______ manager. Functional Staff General Line Both functional and staff.
functional
HR manager primarily dealing with advice to managers with disciplinary and termination issues?
functional and staff
In the previous example, Tiffany is a ______ manager and ______ manager. General; staff Functional; line Functional; staff General; line
functional; line
Which of the following is not consistent with the SMART model of goal setting?
goals that are easily achieved
The term shadow bureaucracy is associated with which of the following government influences on business?
government regulations
Which of the following is known as corporate welfare?
government subsidies
Role differentiation and specialization in an organization
helps them deal with troublesome aspects of the external environment
Which of the following skill sets do the authentic management talents identified by gallup center around?
human skills
When a manager engages in the crystal ball syndrome she is neglecting what aspect of planning?
implementing a course of action
Which of the following is not a way of establishing a mutually beneficial relationship between an organization and its suppliers?
increasing the number of suppliers for a specific resource or supply.
Gresham's law of planning?
is a problem of misplaced priorities
Which of the following is true concerning the open system concept of buffering the technical core?
it refers to maintaining stability in the transformation process
Which of the following is not true concerning corporate downsizing?
its primarily effectiveness-oriented
Tiffany is an assistant manager at raising canes. She spends most of her time as manager communicating with, motivating, and resolving conflicts amoung her subordinates. On which of the following functions of management does tiffany spend the majority of her time? Planning Organizing Leading Controlling
leading
Which of the following management functions is most important to effective implementation of a plan?
leading
manager who spends most of his time communicating, resolving conflicts?
leading
the job banks caused the BIG 3 to be__________.
less efficient
Which 2 letters in the MSART model of goal setting are most directly connected to one another
m/t
EXTRA CREDIT which of the following is not a way to provide superior customer service?
make it difficult to complain
At what level of management are staff managers typically located? First line Middle Top All of the above
middle
Which level of management has been most adversely affected corporate downsizing? (which one is cut the most)
middle
Which level of management has interpreting and integrating as its primary functions?
middle
where are staff managers typically located
middle
The job banks cause the big 3 to have________ achieving effectiveness. An easier time More difficulty
more difficulty
Successful managers in Luthan's study spent the majority of their time on what activity?
networking
successful managers spend most time on...
networking
According to the article, "Avoid pricing yourself short", the best businesses can offer?
only 2 of the 3 — (quality, price, service)
When one refers to "management" of a company, what levels of management does this reference typically include? Top management Middle management First line management All of the above Only top and middle management
only top and middle
Which function of management is concerned with concepts such as division of labor and coordination?
organizing
Which of the following functions of management are performed by middle managers?
organizing
Whats the primary function of top manager?
planning
Which of the following function pairs represent the conjoined twins of management? Planning and organizing Staffing and leading Organizing and staffing Organizing and leading Planning and controlling
planning and controlling
8. Which function of management is concerned with concepts such as division of labor and coordination? a) planning b) organizing c) staffing d) leading e) controlling
planning and organizing
Which of the following is a reason a manager might resist planning?
planning doesn't give the manager immediate feedback, fear of failure
The cell control product is process innovation, product innovation or both?
process innovation
The ideas of division of labor and specialization are _______ innovations that are focused on _______
process, effectiveness
All of the following are true concerning technological innovations except
product innovations increase efficiency
according to Luthan's "real manager" study,
promotions were not based off performance
When a manager engages in shoot the messenger syndrome it most directly affects which aspect of planning?
results
Injellitance most adversely affects which function of management? Planning Organzing Staffing Leading Controlling
staffing and leading
Injellitance most adversely affects which function of management?
staffing because you want people who will stay below you, but also affects leading because of lack of confidence in manager.
Which of the following is more likely to face the Peter principle?
successful managers
Little Ednas house of love in Louisiana finds its existence threatened by envrionemtal forces this is an example of?
the impact of the governmental component of the enviroment and the lack of legitimacy of this type of enterprise in the community
Rivalry is greatest when?
there is a mature, low growth market AND there are many organizations in the market industry (2 and 4)
Which of the following is not true concerning political action committees?
they are allowed only $10,000 in indirect contributions (there is not limit on indirect contributions)
managerial subsystem is composed of
top and middle
when one refers to the management of a company, what levels of management does this reference typically include?
top and middle
