MGT Exam #3

d.ritual

A graduation at a university is an example of a ______. a.symbol b.language c.story d.ritual

b.accounting firms

According to research on service industry companies, which type of organization rated highest in attention to detail? Select one: a.service industry companies b.accounting firms c.U.S. Postal Service d.transportation companies

b.rumor and gossip

According to the text, information transmitted through grapevine is often ______. a.noise and misinformation b.rumor and gossip c.truth and policy d.important and strategic

True

Active listening is a good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly. Select one: True False

c.assimilation

After moving from Mexico to the U.S., Jorge Martinez changed his name to George Martin. He no longer celebrates Mexican holidays, and also encourages his family to speak English, even at home. Which acculturation strategy is he using? a.integration b.marginalization c.assimilation d.separation

True

All types of conflict (task, relationship, and process) lead to lower team member satisfaction. Select one: True False

d.language

At Disneyland, employees are referred to as team members and customers are called guests. This is an example of ______. a.stories b.rituals c.symbols d.language

d.decoder

Beatrix is giving a one-way presentation in her organizational behavior class on communication. The class is which of the following according to the Shannon-Weaver model of communication? a.message b.encoder c.sender d.decoder

True

Behavioral CQ is the ability to adjust to others' cultural practices. Select one: True False

d.are proactive in anticipating the need to resolve their conflicts

Benjamin is learning about how leaders should deal with conflict in the workplace. He should know that conflict can lead to improved performance when leaders ______. Select one: a.let employees deal with their own conflict issues b.know their tendencies regarding conflict c.can adapt to situations and adjust their conflict resolution style as needed d.are proactive in anticipating the need to resolve their conflicts

c.deep-level diversity

Differences among members' attitudes, beliefs, and values are known as ______. Select one: a.ethnicity b.generational differences c.deep-level diversity d.surface-level diversity

True

Downward communication flows from leaders to followers. Select one: True False

b.preentry

Dylan is a graduating senior from college and he is offered a new job. He has not started the job yet. What stage of organizational entry is he in? a.entry b.preentry c.onboarding d.acculturation

a.relationship orientation

Heather's enjoyment of work does not come from her salary or promotions. Rather, she enjoys her job because of the connections she makes with others. She has turned down the opportunity for more challenging assignments because she wants to spend more time with her family. Heather is high in which of the following? a.relationship orientation b.uncertainty avoidance c.power distance d.individualism

False

If an organization lists the characteristics they value (e.g., respect and honesty), these are best described as enacted values. Select one: True False

True

In low-context cultures, written and spoken words carry the burden of shared meaning. Select one: True False

c.all

In organizations, it is important to recognize that communication often occurs through networks that flow in ______ direction(s). a.one b.both c.all d.lateral

b.organizational entry and assimilation

In this stage, employees are typically concerned about how they are seen by existing organizational members, and engage in impression management deliberately in an attempt to influence the perceptions and opinions of others. a.impression management b.organizational entry and assimilation c.interviewing d.anticipatory socialization

a.circle

In which communication network does each person communicate with two others who are adjacent to them? a.circle b.wheel c.chain d.all-channel

d.focuses on the behavior of two individuals' communication patterns

Intercultural communication ______. a.is a term interchangeable with cross-cultural communication b.calls for literal translation in communication c.compares one culture to another d.focuses on the behavior of two individuals' communication patterns

a.sidestep issues to get around a conflict

Jefferson has an avoiding conflict-handling style. This means that Jefferson is likely to ______. a.sidestep issues to get around a conflict b.take a give-and-take approach to conflict c.view conflicts as either win-lose d.give in to the demands of the other party in a conflict

b.in certain Arabic cultures, it may be viewed as rude and intrusive to look into another person's eyes

Jim is concerned about using incorrect nonverbal communication in cross-cultural interactions within his multinational organization. He should know ______. a.nonverbal communication is the same no matter which country or culture you find yourself in b.in certain Arabic cultures, it may be viewed as rude and intrusive to look into another person's eyes c.people are more comfortable standing farther away in Japan than in the United States or Venezuela d.in the United States, not making eye contact is a sign of respect

c.noise

Joseph is giving a one-way presentation in his organizational behavior class on communication. The other students in the class do not respect Joseph because of some comments he made earlier in the semester which they thought were foolish. According to the Shannon-Weaver model of communication, what is their lack of respect for Joseph called? a.message b.encoding c.noise d.decoding

b.stories

Mario frequently discusses the importance of client trust by describing how he founded the firm, and how he was able to gradually build the trust of important people in the community. What best describes how Mario is conveying information about the firm's values? a.language b.stories c.rituals d.symbols

a.She should balance needs of organization and employees.

Michaela wants to create a shared culture that all followers can embrace regardless of gender, race or ethnicity, age, sexual orientation, and/or disability status. Which is the best action for her to take? a.She should balance needs of organization and employees. b.She should prioritize the needs of the organization. c.She should focus solely on her needs. d.She should focus primarily on the needs of her employees.

b.sensitivity/hurt

Miriam gets into an argument with a coworker who offered feedback on her recent project because of the stress she experiences from taking care of her sick mother. Which of the following explains the reason for this conflict? Select one: a.misunderstanding b.sensitivity/hurt c.differences in perception and values d.competition for scarce resources

False

National culture and organizational culture are two terms for the same thing. Select one: True False

c.culture

Organizational ______ can be thought of as a set of shared meanings that people in organizations have with respect to how they adapt to their environments and the structures and procedures the organization adopts to cope with these changes? a.development b.change c.culture d.climate

d.millennials

People in the generation of employees called ______ were born between 1981 and 1999 and look for flexibility and choice in their careers. Select one: a.traditionalists b.boomers c.gen Xers d.millennials

b.traditionalist

Pete wants to build a legacy and wants security and fair rewards. He is likely a member of which generation? a.boomer b.traditionalist c.millennial d.gen X

d.integrating

Priscilla and Victoria both care about the needs of each other, but they are also deeply invested in the issue over which they have conflict. In which conflict resolution style will they likely engage? a.obliging b.avoiding c.compromising d.integrating

c.sender

Ravi is giving a one-way presentation in his organizational behavior class on communication. Which best describes Ravi according to the Shannon-Weaver model of communication? a.message b.decoder c.sender d.noise

c.it shapes behavior or structures one's perception of the world

The definition of culture includes that ______. a.it is shared by roughly half of the group b.older members create and archive the culture c.it shapes behavior or structures one's perception of the world d.it is shared by 100% of the group

False

The encoder is a specialized technical position. Select one: True False

a.content

The organizational culture norm of what is deemed important (e.g., teamwork, accountability, and innovation) is known as the ______. a.content b.consensus c.intensity d.artifact

a.inverted U-shaped

The shape of the relationship between task conflict and team performance is generally which of the following? a.inverted U-shaped b.U-shaped c.linear, downward sloping d.linear, upward sloping

d.everyone gets something in a compromise

The strength of the compromising conflict resolution style is ______. a.it should provide a mutual benefit (win-win) solution and result in the conflict being resolved for the long term b.it might be the best approach if the person is not sure they are right about a preferred course of action c.it is quick and relatively easy d.everyone gets something in a compromise

b.combine survey measures of climate and culture

To gain a more complete view of how people describe their organization's values and their work experiences, a leader should ______. a.interview employees about the culture b.combine survey measures of climate and culture c.ask employees how they feel about the climate d.observe the climate and make adjustments accordingly

c.unobservable

Using the iceberg metaphor for culture, ______ level is the part of the iceberg below the surface (e.g., how people define morality and what they value). a.observable b.underwater c.unobservable d.lower

b.email

What has become a primary mode for communicating within an organization? a.fax b.email c.video chat d.text message

d.organizational culture

What is "the pattern of basic assumptions, that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration, and that have well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems?" a.organizational climate b.organizational manifesto c.national culture d.organizational culture

b.age

What is an individual attribute related to generational shifts in the workplace? a.gender b.age c.race d.sexual orientation

b.best alternative to a negotiated agreement

What is the best option available to one's side of the negotiation if negotiations fail? a.distributive bargaining b.best alternative to a negotiated agreement c.expanding pie d.integrative bargaining

b.clan control

When shared values and beliefs govern how people interact socially, it is known as ______. a.market control b.clan control c.performance ambiguity d.bureaucratic control

c.rituals

Which a form of social action in which a group's values and identity are publicly demonstrated or enacted in a stylized manner, within the context of a specific occasion or event? a.creations b.symbols c.rituals d.artifacts

c.compromising

Which conflict resolution style is a give-and-take approach to conflict in which concessions are made in exchange for getting some aspects of the desired outcome? a.obliging b.avoiding c.compromising d.integrating

c.It is important that leaders recognize it early.

Which is true of workplace violence? a.It is easy to profile the type of employee who may commit workplace violence. b.Most workplace violence occurs from disgruntled employees. c.It is important that leaders recognize it early. d.It is important that employees are terminated so they can get the help they need.

c.Organizational communication has been referred to as the "social glue that ties organizations together."

Which is true regarding organizational communication? a.Communication is less important than most skills for negotiating the best deals. b.Negative organizational communication relates to job performance and satisfaction. c.Organizational communication has been referred to as the "social glue that ties organizations together." d.Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s.

b.team-oriented

Which leadership behavior identified by the culturally endorsed implicit leadership theory is defined as effective team building and implementing a common goal? Select one: a.participative b.team-oriented c.humane-oriented d.charismatic/value-based

c.race

Which of the following is an element of surface-level diversity? Select one: a.beliefs b.values c.race d.attitudes

c.Affective

______ conflict engenders strong emotions such as anger or disgust. a.Supervisory b.Process c.Affective d.Substantive

b.Affective

______ conflict is connected to feelings and may involve personality issues. a.Substantive b.Affective c.Interpersonal d.Process

b.Process

______ conflict occurs when people disagree on what course of action to pursue or the best way to operate even after a decision has been made. a.Supervisory b.Process c.Affective d.Substantive

d.Withholding information

______ is a barrier to organizational change and compromises the ability to hear different points of view on important organizational matters. a.Input b.Downward communication c.Voice d.Withholding information