MGT Midterm Quiz Questions

The term bottom of the pyramid refers to the more than 4 billion people who earn less than US__________ a year.

$1,500

The European Union has expanded to a _____-nation alliance.

28

Which of the following is a critical management misstep? a. Poor communication skills b. Reactionary behavior c. Lack of personal integrity d. Failure to adapt e. All of these

All of these

Collectivist values are represented in the social framework of which of the following countries?

Brazil

Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his __________ skills.

Conceptual

Theory X and Theory Y were developed by:

Douglas McGregor

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager.

Functional

Which of the following is a low-context culture?

German

Which of the following characteristics describe Millennial employees, in general? a. Hesitant to question their superiors b. Hesitant to challenge the status quo c. Technologically inept d. Globally conscious e. Less educated than their peers

Globally conscious

Recent research by the GLOBE Project has extended __________ research and offers a broader understanding for today's managers.

Hofstede's

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

Human

Mary Parker Follett contributed to which of the following perspectives on management?

Humanistic perspective

Which of the following management perspectives occurred first? a. Systems thinking b. Total quality management c. Humanistic perspective d. Contingency view e. Social business

Humanistic perspective

Which of the following statements about India is not true? a. India is the world's largest exporter of generic drugs. b. One of the fastest-growing industries in India is pharmaceuticals. c. India has a large English-speaking population. d. India is the industry leader in information technology outsourcing. e. India has the fastest-growing middle class in history.

India has the fastest-growing middle class in history

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined? a. Informational b. Interpersonal c. Decisional d. Intrapersonal e. All of these are conceptual categories of the managerial roles defined by Mintzberg.

Intrapersonal

Which of the following countries did the just-in-time (JIT) production strategy originate in?

Japan

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the __________ role.

Leader

Juli is in charge of the finance department. Which type of manager is she?

Staff

Which of the following countries possesses a high performance orientation?

Taiwan

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization.

Marr had always believed that if you do your homework in hiring the best people, then it only makes sense to listen to their recommendations and implement their suggestions. Marr's management style reflects a belief in:

Theory Y

Sally is vice president of administration at a large nonprofit charity for animals. She most likely falls within which management level?

Top manager

The __________ is the largest regional agreement in history.

Trans-Pacific Partnership

By definition, an organization is considered __________ because it is made up of two or more people.

a social entity

Which of the following cultures is suited to organizations concerned with serving specific customers in the external environment, but without the intense need for flexibility and rapid change?

achievement

Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which type of culture may be appropriate here?

adaptability

By using the personal data that you put on your page, Facebook tracks and monitors your online behavior and then searches through all that data to identify and suggest potential "friends." This is an example of:

big data analytics

The __________ concept proposes that corporations can alleviate poverty and other social ills, as well as make significant profits, by selling to the world's poorest people.

bottom of the pyramid

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

boundary spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

boundary spanning

Which of the following perspectives emphasized a rational, scientific approach to the study of management and sought to turn organizations into efficient operating machines?

classical perspective

According to the text, what are the skills used by managers when performing the four functions of management?

conceptual, technical, and human

With regards to developing a global mind-set, learning by doing means:

cultivating relationships with people across cultural and national boundaries.

The human resources perspective of management combines motivation theories with:

design of job tasks

The use of specialization to produce more and better work with the same amount of effort is consistent with Fayol's general management principle of:

division of work

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the __________ dimension.

economic

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

efficiency

Many companies first get involved internationally by using which of the following approaches?

exporting

Which of the following is an entry strategy in which the company maintains its production facilities within its home nation and transfers its products for sale in foreign countries?

exporting

The adaptability culture emerges in an environment that requires __________ response and __________ decision making.

fast, high-risk

In countries where women are often in positions of high status, the GLOBE Project would describe that culture as low in:

gender differentiation

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called:

globalization

Angela works at a company that emphasizes competitiveness between its employees. Angela works at a company __________ in __________.

high, assertiveness

A __________ interaction requires more time because a relationship has to be developed, and trust and friendship must be established.

high-context

Nikki could __________, which are planned activities at special events to provide examples of company values.

hold ceremonies

A manager's __________ skills are demonstrated in the way he or she relates to other people.

human

Which of the following was a key finding in the Hawthorne studies?

human relations increased productivity

A focus on __________ occurs when management focus is on meeting human needs for greater motivation and engagement to increase effectiveness.

humanity of production

Chester Bernard felt that __________ could help a poorly managed organization.

informal relationships

The consistency culture uses a(n) __________ focus and a consistency orientation for a __________ environment.

internal, stable

Starbucks has used __________ to expand in China and India.

joint ventures

All of the following are characteristics of Weberian bureaucracy except: a. management is the same as the ownership of the organization. b. administrative acts and decisions are recorded in writing. c. positions are organized in a hierarchy, with each position under the authority of a higher one. d. labor is divided with clear definitions of authority and responsibility. e. all personnel are selected and promoted based on technical qualifications.

management is the same as the ownership of the organization.

Whereas China is strong in __________, India is a rising power in __________.

manufacturing, software design

All of the following are cultural dimensions as defined by the GLOBE Project except: a. humane orientation. b. assertiveness. c. performance orientation. d. masculinity. e. gender differentiation.

masculinity

Management science emerged after World War II to treat problems associated with:

modern global warfare

Sarah works at a U.S.-based company that gets most of its sales from Europe, more than half of the company's managers are non-American, and its employees work in five different countries. Based on this information, Sarah works at a(n):

multinational corporation

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing __________ resources.

natural

Managers shift gears quickly; therefore, the average time spent on any one activity is less than:

nine minutes

A(n) __________ system draws resources from the external environment and releases goods and services back to it.

open

In the "2015 Management Tools and Trends" survey by Bain & Company, top concerns of managers as revealed in the survey include all of the following except: a. the pace of change brought about by digital technologies. b. increasing costs and slow growth. c. pessimism about the economy recovery. d. the threat of cyber attacks. e. decreasing customer loyalty.

pessimism about the economy recovery

Selecting goals and ways to attain them refers to:

planning

Which of the following is an activity mentioned in the text that many companies are using to attempt to influence the external environment?

political lobbying

Kyle Erckard, manager of the jewelry division of a major department store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n) __________ manager.

project

Disney's FastPass program is an example of the application of:

quantitative techniques

According to Weber's ideas on bureaucracy, organizations should be based on:

rational authority

In setting priorities and setting schedules, Barry was participating in the decisional role of:

resource allocator

An organization's __________ is a part of its internal environment.

salespeople

McDonald's "I'm lovin' it" is an example of a:

slogan

The __________ dimension of the general environment consists of demographic characteristics, such as population density.

sociocultural

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

sociocultural

Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's president wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. Melissa will be working primarily with the:

sociocultural dimension

One of the roles that a small business manager may emphasize over his or her counterpart in a large organization is:

spokesperson

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

suppliers

__________ skills include the understanding of proficiency in the performance of specific tasks.

technical

Scientific and technological advancements in a specific industry, as well as in society at large, are included in which general environment dimension?

technological

Forestville Freeze is regionally known for its employee training programs. Managers at Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of:

the behavioral sciences approach

Organization development is one specific set of management techniques based in:

the behavioral sciences approach

__________ represents people in the environment who can be hired to work for the organization.

the labor market

One of the important ideas in the text's definition of management is:

the management functions of planning, organizing, leading, and controlling.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

unity of direction