Org. Behavior Chapter 3 Vocab

_____ response is constructive and active _____ response is constructive and passive _____ response is destructive and active _____ response is destructive and passive

-voice -loyalty -exit -neglect

What is cognitive dissonance?

Any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes

______ increasingly affects employee job satisfaction. This allows employees to contribute to a greater mission, which often results in greater job satisfaction

CSR corporate social responsibility

Which statement about dissonance is TRUE? -People hold steadfast to their incompatible attitudes and behavior in order to minimize dissonance. -Dissonance causes people greater distress when accompanied by something good. -People have a greater motivation to reduce dissonance when they have no control over it. -Dissonance causes people to rationalize the difference between their attitudes and behavior.

Dissonance causes people to rationalize the difference between their attributes and behavior.

Which of the following statements is an example of the affective component of an attitude? -"My new supervisor is young." -"My new job pays well." -"I'll stay at this job for a long time." -"I'm so happy with my new job."

I'm so happy with my new job.

________ measures the degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth.

Job involvement

What is core self-evaluation? -A bottom-line conclusion individuals have about their capabilities, competence, and worth as a person -A positive feeling about a job resulting from an evaluation of its characteristics -Employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy -Any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes

a bottom-line conclusion individuals have about their capabilities, competence, and worth as a person

Which of the following describes the cognitive component of an attitude? -An intention to behave in a certain way toward someone or something -The emotional or feeling segment of an attitude -Any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes -A description of or belief in the way things are

a description of or belief in the way things are

The __________ of an attitude is the intention to behave in a certain way toward someone or something. -affective component -cognitive dissonance -cognitive component -behavioral component

behavioral component

The consequence of dissatisfaction known as the exit response is described as ________. -passively allowing conditions to worsen -passively but optimistically waiting for conditions to improve -directing behavior toward leaving the organization -actively and constructively attempting to improve conditions

directing behavior toward leaving the organization. (Includes looking for a new position of resigning.)

Will is a teacher who looks forward to his job each day and believes what he does has a positive, long-lasting impact on his students. He feels a strong connection to his coworkers and school. Which job attitude reflects how Will feels about his work environment? -job involvement -employee engagement -perceived organizational support -cognitive dissonance

employee engagement

________ is an individual's involvement with, satisfaction with, and enthusiasm for the work the individual does. -perceived organizational support -employee engagement -organizational commitment -psychological empowerment

employee engagement

Which of the following describes attitudes? -An individual's involvement with, satisfaction with, and enthusiasm for the work the individual does -Employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy -The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth -Evaluative statements about objects, people, or events

evaluative statements about objects, people, or events

Organizations realize increased customer satisfaction when employees experience ________. -higher levels of job satisfaction -greater turnover rates -increased absenteeism -increased counterproductive work behavior

higher levels of job satisfaction

When employee experience job satisfaction, the organization experiences -increased customer satisfaction -higher turnover rates -increased counterproductive work behavior -more absenteeism among employee

increased customer satisfaction

a trend of lowered job satisfaction is the best predictor of an employee's -degree of power distance -level of organizational commitment -intent to leave -psychological empowerment

intent to leave

Which is an outcome of job satisfaction? -corporate social responsibility -pay level -job performance -job conditions

job performance

________ describes a positive feeling about a job resulting from an evaluation of its characteristics. -job satisfaction -perceived organizational support -psychological empowerment -job involvement

job satisfaction

Which consequence of dissatisfaction is described as passively allowing conditions to worsen? It includes chronic absenteeism or lateness, reduced effort, and increased error rate. -Neglect response -Loyalty response -Voice response -Exit response

neglect response

One outcome of job satisfaction is -pay level -organizational citizenship behavior -corporate social responsibility -personality

organizational citizenship behavior

When an employee identifies with a particular organization and its goals and wishes to remain a member, that employee is said to have ________. -cognitive dissonance -psychological empowerment -perceived organizational support -organizational commitment

organizational commitment

The consequence of dissatisfaction known as the loyalty response is described as ________. -passively allowing conditions to worsen -directing behavior toward leaving the organization -passively but optimistically waiting for conditions to improve -actively and constructively attempting to improve conditions

passively but optimistically waiting for conditions to improve. (This includes speaking up for the organization in the face of external criticism and trusting the organization and its management to "do the right thing"

_____ is a characteristic, not an outcome, that influences an employee's level of job satisfaction

pay level

Which statement about dissonance is FALSE? -Dissonance causes people less distress when accompanied by something good, such as a higher-than-expected pay increase. -People have a greater motivation to reduce dissonance when they believe it is caused by something they can control. -People hold steadfast to their incompatible attitudes and behavior in order to minimize dissonance. -High rewards that accompany dissonance tend to reduce the discomfort inherent in the dissonance.

people hold steadfast to their incompatible attitudes and behavior in order to minimize dissonance.

The degree to which employees believe the organization values their contributions and cares about their well-being is known as ________. -psychological empowerment -job involvement -job satisfaction -perceived organizational support

perceived organizational support

______ contributes to job satisfactions. People who believe in their inner worth and competence are more likely to experience job satisfaction than those who don't

personality

________ is employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy.

psychological empowerment

Which is an example of counterproductive work behavior? -going beyond expectations -socializing more than necessary -helping co-workers -saying good things about the organization

socializing more than necessary

Which is the most important predictor of job satisfaction and employee well-being? -a negative core self-evaluation -the average pay for a job -the intrinsic nature of the work -an organization's commitment to corporate social responsibility

the intrinsic nature of the work

Which of the following responses to employee dissatisfaction is constructive and active? -loyalty -neglect -exit -voice

voice

includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some form of union activity.

voice response