mgt300 final

Which one of the following statements is TRUE of Lean Six Sigma? a. Lean principles focus on advanced statistical methods. b. It is difficult to use lean methods in nonmanufacturing environments. c. It uses basic root cause, process, and data analysis techniques. d. Six Sigma and lean principles are separate bodies of knowledge.

C

Which of the following is NOT a basic function of the Supply Chain Operations Reference (SCOR) model

Control

10. Which of the following is NOT one of the 5Ss? a. Set in order b. Sort c. Standardize d. Single-piece flow E.Shine F.Sustain

D

Which of the following is TRUE regarding the history of quality management?

Deming used his 14 points to highlight key insights and successful practices regarding quality management

People change starts with training everyone in the organization

False

Zero Defects (ZD) is achieved by identifying defects in production processes and fixing them

False

Lean principles are always transferrable to front office services that involve high customer contact and service encounters

False....

Which one of the following is an example of waste in organization

High data integrity

Principles of lean operating systems include all of the following EXCEPT _____.

Improving IT

A(n) _____ is a flag or a piece of paper that contains all relevant information for an order such as part number, description, process area used, time of delivery, quantity available, quantity delivered, and production quantity.

Kanban

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ .

Organizational decline/revitalization

Kanban cards is dependent on all of the following except

SETUP TIME. -it is dependent on avg demand rate, waiting time, safety stock

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups

Team building

When trying to overcome the resistance for change, which approach is best suited when change is technical?

communication

Which one of the following statements about critical path method (CPM) is TRUE?

crashing an activity refers to decreasing its normal time possibly up to its limit

Today's most successful companies are including _____ directly in the product and service development process

customers

x

x

Shared development of innovations among several departments is emphasized by the _____ approach to innovation

horizontal linkage mode

Principles of lean operating systems include all of the following EXCEPT _

improving info tech

Which one of the following statements is TRUE of Lean Six Sigma?

it uses basic root cause, process, and data analysis techniques

A women's beauty salon specializing in hair coloring is best described as a:

job shop

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

negotiation

_____ uses formal bargaining to win acceptance and approval of a desired change

negotiation

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

people change

Using the service-positioning matrix, a limited number of customer pathways and highly repeatable service encounter activity sequences would best relate to

provider routed services

A(n) _____ produces only what is needed at upstream stages in the supply chain in response to customer demand signals

pull system

In the define phase of the 6 sigma problem solving (DMAIC) approach, teams identify critical to quality characteristics that are considered by the customer to have the most impact on quality

True

Is 9000:2000 definition of quality system standards is based on the premise that certain generic characteristics of management practice can be standardized and a well designed, well implemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements

True

Mergers/acquisitions, organizational decline,

True

Project management objectives revolve around time and budget

True

which is NOT true of the critical path

the activities on the critical path take the shortest time to complete

Which one of the following statements is TRUE about vendor-managed inventory (VMI)?

VMI is a form of outsourcing

In which stage of the project life cycle would a project schedule be developed

Plan

A quick setup or changeover of tooling and fixtures is associated with _____.

Single minute exchange of dies

Appliances and iPods are examples of _____ goods

Standard

Which of the following is NOT a basic principle of a lean operating system? a. Elimination of waste b. Batching c. Increased speed and response d. Improved quality

B. batching

Which of the following is NOT a basic function of the Supply Chain Operations Reference (SCOR) model? a. Source b. Make c. Deliver d. Control

D control

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

Disruptive innovation

Projects are often used for standardized products and not for custom goods and services.

False

Push system

produces finished goods inventory in advance of customer demand

Which of the following is NOT considered a project?

production of soft drinks

A withdraw Kanban authorizes _____.

the transfer of an empty container

A withdraw Kanban au

transfer of an empty container

Which of the following is NOT a major activity in designing a goods-producing or service-providing process?

utilizing reengineering methods

Which of the following terms is least related to Program Evaluation and Review Technique (PERT)?

variance

xx

xx

The line of customer visibility shows the separation between the back office and front office activities in a service flowchart

True

The number of Kanban cards is directly proportional to the amount of work in process inventory

True

Which of the following is NOT a basic principle of a lean operating system?

batching

Total productive maintenance (TPM) seeks to do all of the following EXCEPT ___

enabling multiple products in small batches to be run on the same equipment

A tool used to help determine how a process works and what it is supposed to do is a _

flowchart

At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of an application of the _____ concept

poka-yoke

Which of the following is not an assumption of the critical path method

Activity times are characterized by a beta probability distribution

Which one of the following is an example of waste in organizations? a. High capacity resource utilization b. Retraining and relearning time and expense c. Correct factory routing of customer orders and jobs

B

Which of the following is NOT a best practice and prerequisite for implementing a just-in-time system?

Maximizing the number of parts or items

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

a skunkwork