MIS Ch. 2
The four major types of enterprise applications are:
ERP, SCM, CRM, and KMS.
What is the most important function of an enterprise application?
Enabling business functions and departments to share information
An ESS supports which of the following?
Long-range planning activities of senior management
Which level of the organization is an ESS specifically designed to serve?
Senior management
A(n) ________ is typically a major source of data for other systems.
TPS
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
TPS
Using the Internet to buy or sell goods is called:
e-commerce.
A DSS is most commonly used by the operations management level of an organization. (T/F)
false
For nonroutine decision making, senior managers rely on management information systems. (T/F)
false
Identifying customers is a business process handled by the human resources function. (T/F)
false
Most transaction processing systems use sophisticated mathematical models or statistical techniques. (T/F)
false
Operational managers use ESS primarily to solve specific problems. (T/F)
false
Order fulfillment involves all of the following business processes except:
making customers aware of the product.
An information systems manager:
manages data entry staff.
The ________ function is responsible for identifying customers.
sales and marketing
The principal liaison between the information systems groups and the rest of the organization is a(n):
systems analyst.
A TPS is an information system that keeps track of all of the daily routine transactions of a business. (T/F)
true
A key word in social business is "conversations." (T/F)
true
A web interface used to present integrated personalized business content to users is called a portal. (T/F)
true
Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. (T/F)
true
Global firms can collaborate from different locations at the same time using synchronous collaboration tools. (T/F)
true
IT governance refers to the overall decision-making that guides the IT strategy of a firm. (T/F)
true
One example of a business process is shipping a product to a customer. (T/F)
true
Supply chain management systems are more externally oriented than enterprise systems. (T/F)
true
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
