MIS Quiz 10
True or False: An enterprise system ensures that information can be shared with all authorized users, regardless of business function or level of management.
True
True or False: An integrated database for the entire organization makes it easier to share data among different business units.
True
True or False: Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.
True
True or False: Entering textual data in place of numeric data will result in rejection of the transaction.
True
True or False: External users of product lifecycle management (PLM) software include design partners and raw material suppliers.
True
True or False: If an organization is using several separate systems, they can be replaced with a single integrated set of applications for the entire enterprise.
True
True or False: Implementation of an enterprise resource planning (ERP) system provides an organization with an opportunity to also upgrade the information technology that it uses.
True
True or False: In an organization, a transaction processing system (TPS) supports routine operations associated with its business processes.
True
True or False: Large organizations were the first to take on the challenge of implementing enterprise resource planning (ERP).
True
True or False: Organizations frequently need to customize a vendor's enterprise resource planning (ERP) software to integrate other business systems.
True
True or False: Smaller lot sizes from vendors will help reduce the purchasing complexities for the consumer.
True
True or False: The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an organization manufactures.
True
True or False: The main difference between batch processing and online transaction processing is the currency of system data--that is, how up to date it is.
True
True or False: To successfully implement a supply chain management system, an organization must be able to integrate its systems with its suppliers.
True
True or False: Transaction processing systems (TPSs) provide valuable input to management information systems, decision support systems, and knowledge management systems.
True
True or False: When there is a delay between an event and the eventual processing of the data, the type of system in use is called batch processing.
True
True or False: XYZ Inc. assigned a part-time mid-level manager to supervise the implementation of an enterprise resource planning (ERP) system. The project has a high risk of failure.
True
Which of the following is a characteristic of the best enterprise systems, according to experts?
eliminate the biggest pain points
One benefit for a small business using the hosted software model for its enterprise software is that it can succeed without _____.
employing full-time IT professionals
A small business is currently using a paper-based system for billing, which is slow and error-prone. Which system upgrade will make their billing process faster and reduce the number of errors?
source data automation
How might a start-up company that has been using a paper-based document control approach benefit from switching to a cloud-based PLM system?
more efficient development processes
One challenge to successful ERP implementation is the cost and disruption associated with upgrades when _____.
multiple other systems must be integrated with the enterprise system
What are three types of hosted enterprise software?
on premises, cloud-based, and hybrid
Which of the following types of processing is essential for businesses that require access to current data such as airlines, ticket agencies, and stock investment firms?
online transaction processing
The traditional receiving, inventory control, and accounts payable TPSs support which business function?
purchasing
Business application software vendors migrate to a hosted software model with the goal of helping customers _____.
reduce new software start-up costs
How does transitioning to a hosted enterprise software model typically affect a company's expenses related to transaction processing?
reduced hardware costs
In a manufacturing enterprise resource planning (ERP) system, demand management _____.
refines a production plan by determining the amount of weekly or daily production needed to meet the demand for individual products
Manufacturing enterprise resource planning (ERP) systems follow a systemic process for developing a production plan that starts with _____ to develop an estimate of future customer demand.
sales forecasting
In batch processing systems, data processing is completed _______ data capture.
some time after
Which of the following transactions requires online transaction processing and is not a candidate for the batch processing approach?
stock investments
Transitioning successfully from old procedures to a new ERP system and the associated new processes typically requires _____.
sufficient time
How much time do many project managers recommend be allocated for training staff to facilitate a successful enterprise system implementation?
30-60 days per employee
True or False: Using the hosted software model implies that a small business firm needs to employ a full-time IT person to maintain key business applications.
False
Why is change management a significant challenge for many organizations during enterprise system implementation?
Companies often must radically change how they operate to conform to the enterprise work processes.
_____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.
Computer-aided design
True or False: With an online transaction processing (OLTP) system, multiple transactions are accumulated over a period of time and prepared for processing in a large batch of similar transactions.
False
_____ involves reentering data that was not typed or scanned correctly.
Data correction
True or False: A customer relationship management (CRM) system helps a company to plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.
False
True or False: A designer would use computer aided manufacturing (CAM) to create, analyze, and modify the design of a component.
False
True or False: Enterprise resource planning (ERP) systems work directly with manufacturing machines on the production floor.
False
True or False: Enterprise systems use multiple databases aimed at different business units.
False
True or False: It is acceptable to for transaction processing systems to capture inaccurate data.
False
True or False: Product lifecycle management (PLM) typically includes customer relationship management (CRM) software.
False
True or False: Small- and medium-sized organizations do not employ enterprise systems.
False
True or False: The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.
False
How was Hershey impacted by a failed technology implementation by SAPs R/3 ERP software?
Hershey stock fell by 8 percent
Which of the following statements is true of product lifecycle management (PLM) software?
It provides documents required for FDA and environmental compliance.
Which statement about Revlon's rollout of an enterprise-wide system is accurate?
Revlon was sued by its own stockholders as a result.
Small- and medium-sized enterprises (SMEs) are legally independent enterprises with _____ employees.
up to 500
Supply chain management involves many situations where data from one function of an organization is used to make critical decisions in another area. What is one example?
Sales ordering includes confirming the availability of desired items in the inventory and the customer's available credit.
Why is it important to document existing workflows and work directly with key stakeholders prior to beginning implementation of an enterprise system?
Stakeholders must understand and buy into the changes that will be made.
_____ includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivery of finished product to customers.
Supply chain management (SCM)
What initiates the processing flow for an order processing system?
a customer requests a product or service
Implementing an enterprise system for a large organization is most accurately described as _____.
a huge demand on resources
As an organization's purchasing systems generate purchase orders and the items ordered are received, information is sent to the _____ system to manage the amounts owed by the organization.
accounts payable
Using machine learning in conjunction with enterprise software _____.
allows decision makers to find interesting insights quickly
What does an organization require in order to use AI to identify patterns that are useful for decision making?
an ERP and a centralized database
Innitrobe is ramping up to begin an ERP implementation. To promote its success, Innitrobe seeks project oversight and verification and validation of system performance from _____.
an experienced, independent resource
Millie's company is implementing an ERP, and her direct reports are complaining loudly of their frustrations with the new system. What should Millie request from upper management to alleviate this?
an extensive training program for system users
Although having greater access to operational data is beneficial to an organization, it can be challenging to _____.
analyze it in order to derive insights
Which data analysis tool benefits organizations through the identification unique patterns, correlations, and anomalies within a vast amount of diverse data?
artificial intelligence
Payroll transactions and billing are typically done via _____.
batch processing
With _____, business transactions are accumulated over a period of time for processing as a single unit.
batch processing systems
In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called _____.
best practices
The order processing system is sometimes referred to as the lifeblood of the organization because _____.
efficiency and reliability of this system are so critical
As a result of implementing an ERP system, Women's World Banking _____.
can make data-based decisions regarding its new investments
Accounting systems track the flow of data related to all the organization's _____.
cash flows
The scope of an enterprise system implementation project should be _____.
contained to essential business processes
The average ERP implementation _____.
costs in the millions and lasts over a year
Percy is attracted by the advantages of enterprise software but his small business cannot afford to make a major up-front investment in new applications at this time. Percy _____.
could try hosted enterprise software, which offers a pay-as-you-go approach
For an organization with an enterprise system, processing transactions _____.
creates a storehouse of data invaluable to decision making
Peter Sam's product development team studies a dashboard that shows the top product requests from customers in parallel with the product roadmap for the year in an effort to identify any gaps in their product offerings. What type of tool are they using?
data visualization and business intelligence
Which type of tool combines data from multiple enterprise systems to create dashboard experiences?
data visualization and business intelligence
What component at the core of the ERP system allows all business functions to access current and consistent data for operational decision making?
database
Gordon is assisting with planning his employer's enterprise system implementation. He knows that continually assessing the progress of the project and identifying project-related risks will be key to its success. How can Gordon best address this particular aspect of the implementation?
define metrics
A customer relationship management (CRM) system helps a company in managing _____.
distribution and accounting
A(n) _____ is central to individuals and organizations of all sizes and ensures that information can be shared across all business functions and all levels of management to support the running and managing of a business.
enterprise system
Which of these is an advantage of the hosted software model?
faster system start-up
A business's accounting systems include a(n) _____ system, which tracks the amounts of money owed and paid by customers to the company and from the company to vendors and others.
general ledger
PLM software facilitates decision making by _____.
generating and distributing product and process data to those who need it
An ERP system helps facilitate decisions affecting the entire organization or business units because it _____.
integrates data
In the context of purchasing systems, when a(n) _____ arrives from a supplier, it is matched to the original order and the receiving report, and a check is generated if all data is complete and consistent.
invoice
A key feature of an enterprise system is that _____.
it employs a database of key operational and planning data that can be shared by all
CRM software allows employees from one business function to use data from other functions to help them make decisions because _____.
it stores data about every contact a company has with a customer through every channel so that the company can truly understand customer actions
Artificial intelligence _____.
lacks outside context on the importance of unique patterns revealed by data
What happened within three years after MillerCoors hired an IT services firm to help them replace seven different instances of their SAP ERP systems with one consolidating instance?
lawsuits between MillerCoors and the IT services firm
Mavis is considering signing up for a hosted enterprise software solution for her small business. She recognizes that an advantage of this software option is _____.
low financial investment and risk
Because Google's standard practice is to monitor what customers are saying about its products and services, this organization identifies patterns in online consumer conversations about their products using _____.
machine learning analytics techniques
One tip for success with an ERP implementation is to have the project _____.
managed by a full-time executive
Purchasing uses information from the _____ to place purchase orders for raw materials with qualified suppliers.
materials requirement plan
Experts recommend that firms trying to implement an enterprise system be wary of _____.
modifying the system software to conform to their business practices
Rheneas wants to ensure his management team is aware of the common causes for failed enterprise system implementations before they begin their own. He points out to the team that _____.
the failure rate for ERP implementations worldwide is 21 percent
Which of the following includes a system that generates customer invoices?
transaction processing system
Claudette is a developer working for a software company that uses JIRA, a PLM product. Claudette knows that using JIRA benefits her organization because _____.
upper management can it to monitor project progress in order to make informed decisions
Who uses the product pick list generated by an order processing system?
warehouse workers who fill orders
When Edward finds out that his organization, which is struggling financially, is contemplating the implementation of a new enterprise system, it worries him. Does Edward have any valid reason to be concerned?
yes, because problems with an enterprise system implementation can be expensive to fix
