MNGT 3100 ch. 7

______-batch and _____ production is distinguished by standardized production runs.

Large, mass

_______ teams are groups of employees who are organized in a way similar to a formal department

Permanent

______ _______ is frequent, timely, problem-solving communication carried out through [employee] relationships of shared goals, shared knowledge, and mutual respect.

Relational coordination

______-batch and _____ production produces goods in batches of one or a few products designed to customer specification

Small, unit

______ ______ is narrower and includes the right to advise, recommend, and counsel in the staff specialists' area of expertise.

Staff authority

_____ ____ ______ means that each employee is held accountable to only one supervisor.

Unity of command

The _____ ___ ______ is an unbroken line of authority that links all employees in an organization and shows who reports to whom.

chain of command

_______ means a joint effort between people from two or more departments to produce outcomes that meet a common goal or shared purpose and that are typically greater than what could be achieved working alone.

Collaboration

_______ ______ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems

Cross-functional

_____ _______ means that people in management positions have the FORMAL authority to direct and control immediate subordinates.

Line authority

With _______ , decision authority is pushed downward to lower organization levels.

decentralization

________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.

Accountability

_______ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

Authority

_______ means that decision authority is located near the top of the organization.

Centralization

______ ______ production mechanizes the entire workflow

Continuous process

______ refers to adjusting and synchronizing the diverse activities among different individuals and departments.

Coordination

______ is the process that managers use to transfer authority and responsibility to positions below them in the hierarchy

Delegation

________ is the basis for grouping positions into departments and departments into the total organization

Departmentalization

______ ___ ______ is the degree to which organizational tasks are subdivided into separate jobs.

Division of labor

________ refers to the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

Re-engineering

What is the highest level of horizontal coordination?

Relational coordination

________ is the duty to perform the task or activity as assigned.

Responsibility

Because each unit, such as the unit serving New England, is relatively small, it can respond quickly to changes in the business environment. (functional or divisional)

divisional

The ______ structure occurs when departments are grouped together based on similar organizational outputs

divisional

When the unit focusing on business to business customers develops a new, highly effective customer-tracking system, this system is not shared with the unit focusing on individual retail customers

divisional

A _____ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.

flat

In a ______ structure, activities are grouped together by common function from the bottom to the top of the organization

functional

People in manufacturing communicate mostly with other manufacturing employees and relatively little with people in engineering and sales

functional

The managers and employees in the manufacturing unit share a common outlook and find it easier to communicate with each other because they have similar training and experience. (functional or divisional)

functional

Your manager has ______ when he has the right to tell you what work to do and to hold you accountable for doing it.

line authority

The _______ approach combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

matrix

The characteristics of vertical structure are portrayed in the _______ ________, which is the visual representation of an organization's structure.

organization chart

You would study a business's ____ ____ to see a visual representation of its vertical structure, including the chain of command.

organization chart

the set of formal tasks assigned to individuals and departments formal reporting relationships, including lines of authority, decision responsibility, number of hierarchical levels, and span of managers' control; and the design of systems to ensure effective coordination of employees across departments

organization structure

_________ is the deployment of organizational resources to achieve strategic goals.

organizing

A _____ ______ is responsible for coordinating the activities of several departments for the completion of a specific project

project manager

When your manager assigns you a task, you have the ____ to carry out the task as assigned.

responsibility

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which of the following principles? a. Specialization b. Unity of command c. Scalar d. Authority e. Responsibility

scalar

The ______ ______ refers to a clearly defined line of authority in the organization that includes all employees.

scalar principle

The _____ ____ _______ is the number of employees reporting to a supervisor and determines how closely a supervisor can monitor subordinates.

span of management

A ____ structure has an overall narrow span and more hierarchical levels.

tall

A ____ _____ is a temporary team or committee designed to solve a problem involving several departments

task force

The entire organization is made up of horizontal teams that coordinate their work and work directly with customers to accomplish the organization's goals. What structure is this?

team-based structure

The difference among the three manufacturing technologies is _____ ________ (the degree to which machinery is involved in the production to the exclusion of people).

technical complexity

The firm subcontracts most of its major functions to separate companies and coordinates their activities from a small organization at headquarters. What structure is this?

virtual network structure