MNGT 3100 ch. 7
______-batch and _____ production is distinguished by standardized production runs.
Large, mass
_______ teams are groups of employees who are organized in a way similar to a formal department
Permanent
______ _______ is frequent, timely, problem-solving communication carried out through [employee] relationships of shared goals, shared knowledge, and mutual respect.
Relational coordination
______-batch and _____ production produces goods in batches of one or a few products designed to customer specification
Small, unit
______ ______ is narrower and includes the right to advise, recommend, and counsel in the staff specialists' area of expertise.
Staff authority
_____ ____ ______ means that each employee is held accountable to only one supervisor.
Unity of command
The _____ ___ ______ is an unbroken line of authority that links all employees in an organization and shows who reports to whom.
chain of command
_______ means a joint effort between people from two or more departments to produce outcomes that meet a common goal or shared purpose and that are typically greater than what could be achieved working alone.
Collaboration
_______ ______ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems
Cross-functional
_____ _______ means that people in management positions have the FORMAL authority to direct and control immediate subordinates.
Line authority
With _______ , decision authority is pushed downward to lower organization levels.
decentralization
________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.
Accountability
_______ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.
Authority
_______ means that decision authority is located near the top of the organization.
Centralization
______ ______ production mechanizes the entire workflow
Continuous process
______ refers to adjusting and synchronizing the diverse activities among different individuals and departments.
Coordination
______ is the process that managers use to transfer authority and responsibility to positions below them in the hierarchy
Delegation
________ is the basis for grouping positions into departments and departments into the total organization
Departmentalization
______ ___ ______ is the degree to which organizational tasks are subdivided into separate jobs.
Division of labor
________ refers to the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
Re-engineering
What is the highest level of horizontal coordination?
Relational coordination
________ is the duty to perform the task or activity as assigned.
Responsibility
Because each unit, such as the unit serving New England, is relatively small, it can respond quickly to changes in the business environment. (functional or divisional)
divisional
The ______ structure occurs when departments are grouped together based on similar organizational outputs
divisional
When the unit focusing on business to business customers develops a new, highly effective customer-tracking system, this system is not shared with the unit focusing on individual retail customers
divisional
A _____ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.
flat
In a ______ structure, activities are grouped together by common function from the bottom to the top of the organization
functional
People in manufacturing communicate mostly with other manufacturing employees and relatively little with people in engineering and sales
functional
The managers and employees in the manufacturing unit share a common outlook and find it easier to communicate with each other because they have similar training and experience. (functional or divisional)
functional
Your manager has ______ when he has the right to tell you what work to do and to hold you accountable for doing it.
line authority
The _______ approach combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.
matrix
The characteristics of vertical structure are portrayed in the _______ ________, which is the visual representation of an organization's structure.
organization chart
You would study a business's ____ ____ to see a visual representation of its vertical structure, including the chain of command.
organization chart
the set of formal tasks assigned to individuals and departments formal reporting relationships, including lines of authority, decision responsibility, number of hierarchical levels, and span of managers' control; and the design of systems to ensure effective coordination of employees across departments
organization structure
_________ is the deployment of organizational resources to achieve strategic goals.
organizing
A _____ ______ is responsible for coordinating the activities of several departments for the completion of a specific project
project manager
When your manager assigns you a task, you have the ____ to carry out the task as assigned.
responsibility
Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which of the following principles? a. Specialization b. Unity of command c. Scalar d. Authority e. Responsibility
scalar
The ______ ______ refers to a clearly defined line of authority in the organization that includes all employees.
scalar principle
The _____ ____ _______ is the number of employees reporting to a supervisor and determines how closely a supervisor can monitor subordinates.
span of management
A ____ structure has an overall narrow span and more hierarchical levels.
tall
A ____ _____ is a temporary team or committee designed to solve a problem involving several departments
task force
The entire organization is made up of horizontal teams that coordinate their work and work directly with customers to accomplish the organization's goals. What structure is this?
team-based structure
The difference among the three manufacturing technologies is _____ ________ (the degree to which machinery is involved in the production to the exclusion of people).
technical complexity
The firm subcontracts most of its major functions to separate companies and coordinates their activities from a small organization at headquarters. What structure is this?
virtual network structure