MNGT Ch 13

In the communication process, a receiver is A) the person or group for which the message is intended. B) a mechanism programmed to serve as a recipient for data. C) any medium through which messages can be transmitted. D) one who encodes messages for transmission.

A) the person or group for which the message is intended.

In the communication process, information is shared between two or more individuals or groups in the ________ phase. A) transmission B) encoding C) filtering D) sending

A) transmission

Despite its advantages, face-to-face communication has two important disadvantages, which are the A) unplanned nature of it and the lack of a paper or electronic trail. B) amount of time it takes and the lack of a paper or electronic trail. C) unplanned nature of it and the lack of information richness. D) amount of time it takes and the lack of information richness.

B) amount of time it takes and the lack of a paper or electronic trail.

The best example of impersonal written communication would be a(n) A) text message from a supervisor to a specific subordinate. B) emailed companywide announcement of procedural changes. C) text message from a supervisor to several subordinates. D) email to company managers soliciting their input.

B) emailed companywide announcement of procedural changes.

The most significant negative consequence of information overload is that A) senders have a sense that they are providing widespread education. B) receivers fail to distinguish between the important and the trivial. C) senders are able to communicate directly with a large audience. D) receivers end up with a bewildering array of knowledge.

B) receivers fail to distinguish between the important and the trivial.

Though they are all Americans, the members of the design team—Bethany, Rajiv, Nguyen, and Chantelle—all come from different cultures, and this sometimes causes misunderstandings. Which of the following examples demonstrates the best and more efficient way for the team to avoid such misunderstandings when communicating with each other? A) Bethan and Nguyen work together on developing a common vocabulary. B) Chantelle learn as much as possible Rajiv's culture and ways of communicating. C) Nguyen restates in his own words what he thinks Chantelle has said. D) The whole group engages in a discussion with the aim of determining what each person finds offensive.

C) Nguyen restates in his own words what he thinks Chantelle has said.

The pathway through which an encoded message is transmitted to a receiver is known as the A) data. B) feedback. C) medium. D) network.

C) medium.

In the transmission phase of the communication process, the information that a sender wants to share is known as the A) feedback. B) text. C) message. D) data.

C) message.

The difference between a blog and a social networking site is that A) unlike blogs, social networking sites make it possible for users to post information, comments, and opinions to which others can respond. B) unlike social networking sites, blogs give users the ability to reach large numbers of readers around the world with a variety of information, comments, and opinions. C) social networking sites enable every user to be a potential sender and receiver of information, while blogs are more limited. D) blogs provide users with the ability to interact in real time with readers around the world, and to share ideas with them, while social networking sites do not.

C) social networking sites enable every user to be a potential sender and receiver of information, while blogs are more limited.

In choosing a communication medium for any message, managers need to consider three factors: information richness, A) time, and the need for confidentiality. B) cost, and the need for confidentiality. C) time, and the need for a paper trail. D) cost, and the need for a paper trail.

C) time, and the need for a paper trail.

Verbal communication is the use of ________ to encode a message. A) words in the spoken form only B) symbolic language, such as facial expressions, C) words, whether written or spoken, D) symbolic language, such as style of dress,

C) words, whether written or spoken,

The difference between verbal and nonverbal communication is that nonverbal communication does not use A) messages. B) a medium. C) words. D) a language.

C) words.

The process by which the receiver interprets and tries to make sense of the message is known as A) encoding. B) unscrambling C) feedback. D) decoding.

D) decoding.

In the communication process, a common understanding is assured in the ________ phase. A) sending B) filtering C) encoding D) feedback

D) feedback

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase. A) transmission B) encoding C) decoding D) feedback

D) feedback

A face-to-face communication technique that involves a manager talking informally with employees is known as A) total quality management. B) management by objectives. C) open-book management. D) management by wandering around.

D) management by wandering around.

Anything that hampers any stage of the communication process is known as A) a code. B) feedback. C) fuzz. D) noise.

D) noise.

The goal of communication is to A) enable self-expression. B) get things done. C) create a common language. D) reach a common understanding.

D) reach a common understanding.

The greatest benefit of impersonal written communication is the ability to A) ensure a high degree of information richness. B) convey complex information on sensitive topics. C) obtain feedback almost instantaneously. D) reach a large number of receivers.

D) reach a large number of receivers.

In the transmission phase of communication, the person who wishes to share information with someone else is known as the A) receiver. B) messenger. C) decoder. D) sender.

D) sender.

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is A) email. B) blogging. C) social networking. D) videoconferencing.

D) videoconferencing.

With technology changing rapidly and more employees working from remote locations, some experts suggest that by the late 2010s, management by wandering around has evolved into management by A) face-to-face communication. B) daily check-in. C) electronically transmitted spoken communication. D) weekly check-in.

D) weekly check-in.

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to A) convey large amounts of information and ensure mutual understanding. B) ensure the highest possible level of interaction, as well as mutual understanding. C) convey large amounts of information and leave a permanent record of the communication. D) ensure the highest possible level of interaction and leave a permanent record of the communication.

A) convey large amounts of information and ensure mutual understanding.

A trend in nonverbal communication on the part of managers is to A) dress informally in order to communicate the idea that all employees are on the same team. B) send messages about teamwork and equality using the medium of spoken language. C) dress formally, in a suit and tie, as a way of communicating the idea of equality. D) send messages, through the medium of written language, about the importance of teamwork.

A) dress informally in order to communicate the idea that all employees are on the same team.

In order to increase efficiency and improve quality, managers need A) effective communication. B) to dominate their subordinates. C) to beat the competition. D) a unique and special ability.

A) effective communication.

In the transmission phase of the communication process, the sender translates the message into symbols or language, a process known as A) broadcasting. B) encoding. C) deciphering. D) sending.

B) encoding.

The difference between the transmission and the feedback phases of communication is that in the A) transmission phase, communication requires a medium. B) feedback phase, the receiver becomes a sender. C) transmission phase, communication requires encoding. D) feedback phase, the sender transmits a message.

B) feedback phase, the receiver becomes a sender.

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich): A) face-to-face communication, personally addressed written communication, and spoken communication electronically transmitted. B) spoken communication electronically transmitted, face-to-face communication, and personally addressed written communication. C) face-to-face communication, spoken communication electronically transmitted, and personally addressed written communication. D) spoken communication electronically transmitted, personally addressed written communication, and face-to-face communication.

C) face-to-face communication, spoken communication electronically transmitted, and personally addressed written communication.

The amount of information that a communication medium can carry is known as information A) overload. B) richness. C) capacity. D) density.

B) richness.

The growth in the popularity of email has enabled many managers and employees to become A) independent. B) telecommuters. C) proficient. D) encoders.

B) telecommuters.

Lana is an executive at a company with locations across the country. She needs to educate managers in these various offices about an update the company has made to its data storage process. The topic is not particularly sensitive, but it is complicated and technical, with numerous opportunities for misunderstanding or misinterpretation. Taking into account the various factors a manager should consider when choosing a communication medium, what is the best option for Lana? A) to hold a series of face-to-face meetings with the manager in each city so she can demonstrate the new process, then send a group email with step-by-step instructions B) to conduct a videoconference with the whole group so she can demonstrate the new process and answer questions, then send a follow-up group email C) to send individual email messages containing step-by-step instructions, then make individual telephone calls to each manager to ensure they understand the process D) to make a telephone call to each team member so she can explain the process and answer questions, then send an individual email message with answers to each of that managers questions

B) to conduct a videoconference with the whole group so she can demonstrate the new process and answer questions, then send a follow-up group email

The sharing of information between two or more people in order to reach a common understanding is known as A) transmitting. B) encoding. C) communication. D) planning.

C) communication.