mngt ch11

the receiver can engage in ____ to enhance the probability of effective communication

active listening

______ happens when communication is hampered because either the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident

Emotional disconnect

what is jargon?

Jargon is the language of specialized terms used by a group or profession, and it can make communication faster and more precise.

___ is the study of meaning in communication that notes words, phrases, or images can mean different things to different individuals

Semantics

Under the process model of communication, the receiver ___ a message by assigning meaning to the words/signs.

decodes

Under the process model of communication, the sender's action to translate the idea to be communicated into words/symbols is called

encoding

____ occurs in communication when we intentionally distort or withhold information to manage the receiver's reactions

filtering

The sounds of a loud air conditioning system can cause the received message to differ from what was sent. Under the process model of communication, this is known as _________.

noise

Criticizing, blaming, ordering, judging, and shaming can put an end to effective communication by making the receiver fell judged or defensive. This is know as __________.

communication freezers

involuntarily distorting or withholding information to suit our own needs is known as _________.

selective perception

When the message is emotional or personal, what form of communication is usually best?

verbal

information-rich channels convey more nonverbal information. Which of the following communications channels has the highest information-richness?

video teleconference/video chat