MNGT360 Chapter 7

________ is an example of a presentation training method.

Audiovisual training

Which of the following is true of instructor-led classroom instruction?

This is one of the least time consuming ways to present information.

The first step in task analysis is to _______

identify the jobs to be examined.

While evaluating training programs, acquisition of knowledge is measured using ______

work samples.

Which of the following is true about the use of massive open online courses?

Anyone with an Internet connection can participate in them.

Which of the following is an example of effective onboarding?

Avoiding debasing new employees

Many companies are exploring the use of distance learning to provide training. As the company weighs the pros and cons of distance learning, which of the following should they keep in mind?

Clarification of questions is dependent on on-site instructors.

________ outcomes are used to measure the acquisition of knowledge.

Cognitive

Which of the following is the first stage in the training design process?

Conducting a needs assessment

If an organization decides to take a strategic initiative of enhancing innovation and creativity, which of the following is likely to be an implication for the organization's training practices?

Dedicating physical space to encourage teamwork

Which of the following is the last step in a return on investment (ROI) analysis?

Dividing benefits by costs

In the context of factors that influence the motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?

Emphasizing that learning is under the employees' personal control

Layton documents everything. He has checklists to keep his work in order. He has developed well-thought-out flowcharts and process documents so that if and when he moves on to another job, anyone can be trained to do his job. Layton has strong _____

Explicit knowledge

________ involves development programs, courses, and events that are developed and organized by the company.

Formal training

Which of the following is the first step in a return on investment (ROI) analysis?

Identifying the outcomes

Which of the following types of skills is best improved by behavior-modeling training?

Interpersonal

Which of the following is true of knowledge management?

It contributes to informal learning.

Which of the following is true about task analysis?

It involves identifying the knowledge and skills required for the job.

Sam was just promoted to be the administrative assistant to the chief executive officer. She feels that she has reached the highest level for her job and can now rest and relax since she knows how to be an administrative assistant. What is she forgetting about the continuous learning system?

It is a system that expects employees to understand the entire work process.

Which of the following is true of an action plan for training?

It is a written document that ensures training transfers to the job.

Which of the following is true of informal learning?

It is motivated by a personal intent to develop.

Which of the following is true of a support network in training?

It is the support that trainees give one another to discuss their progress.

Which of the following is true of apprenticeship?

It requires a certain number of hours of classroom instruction to qualify as a registered program.

Ursula wants to evaluate her training. She creates some affective outcomes. What is she trying to measure?

Motivation

________ analysis involves determining the business appropriateness of training, given the company's business strategy.

Organizational

which type of analysis is usually conducted first when performing a needs assessment in a training process?

Organizational analysis

which of the following is a computer application that can be used to provide skills training and expert advice?

Performance support system

Collin was hired to work on data analytics, but once he started, the job quickly changed to project management. His supervisor noticed that his performance was declining. Which analysis should his supervisor complete?

Person

_______ analysis involves identifying who needs training and determining employees' readiness for training.

Person

In which phase do employees receive language training and an orientation to the new country's culture and customs?

Predeparture phase

Imani knows that her team needs to complete training. She has identified the amount of time and the software needed by doing a(n) ________ analysis.

Task

________ is a statement of an employee's work activity in a specific job.

Task

________ is the process of identifying the knowledge, skills, jobs, and behaviors that need to be emphasized in training.

Task analysis

Charles wants his employees to take a course on effective customer service. He is deciding between an online distance course and a face-to-face interactive course. Which one would be ideal for his staff to be successful?

The hands-on method

Talisma wants to practice her new soft skills of customer service. She is an introvert and practicing with a coworker makes her nervous. Her manager suggests trying simulations. Why?

They are methods used to represent real-life situations.

Which of the following is true of the presentation method of training?

This method of training can be used to transfer alternative problem-solving solutions.

Which of the following stages in the training design process involves self-management strategies and peer and manager support?

Transfer of training

________ is on-the-job use of knowledge, skills, and behaviors learned in training.

Transfer of training

An example of an expatriate is a ______

U.S. citizen working for a U.S. firm in Germany.

A work-study training method that uses both on-the-job training and classroom training is called ______

apprenticeship

To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should ______

communicate the need for learning.

The last step in an effective onboarding process is ______

connection

Solange is the first one at work every day, the last one to leave, does not need a lot of direction, and can be relied on to finish any project given to her. You would describe her as _____

conscientious.

Presentation methods are most effective for _____

conveying new facts and different philosophies.

An important part of the onboarding process is to explain the history, values, and mission of the company. The ________ step is necessary for employees to understand where they work and their role in the success of the company.

culture

While evaluating training programs, return on investment can be used to measure ______

economic value of training.

Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to _____

enhance innovation and creativity.

Implementing an alternative dispute resolution process is part of the ________ component of an effective managing diversity program.

ensuring fair treatment

Abhay has been sent to work in the plant in New Hampshire from his home plant in India. He has always wanted to come to the United States and cannot wait to become a citizen. He does not understand that he is a(n) ________, not a permanent citizen.

expatriate

Providing expatriates with company newsletters and community newspapers helps them ______

experience minimal difficulty trying to adapt to changes on returning to the home country.

Tacit knowledge is different from explicit knowledge in that

explicit knowledge can be easily articulated.

The last step in task analysis is to _______

identify the working conditions required for the tasks.

Establishing a mentoring process is part of the ________ component of an effective managing diversity program.

identifying and developing talent

If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to ______

improve customer service.

A firm focuses on organizational and person analysis during the ________ stage in the training design process.

needs assessment

Pairing up expatriates and their families with an employee from the host country is likely to occur in the ______

on-site phase.

As a manager, Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The ________ evaluation design is necessary for this purpose.

pretest/posttest comparison group

The ________ evaluation design is necessary if a manager wants to equate the effect of two training programs.

pretest/posttest with comparison group

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on _______

providing remedial training.

Preparing expatriates to return to the parent company is _____

repatriation

The key to a successful foreign assignment is a combination of training and career management for the employee and _______

the employee's family.

In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving ______

the self-efficacy of the employees.

Concept maps showing the relationship among ideas and visual images are tools that can be best-used _____

to commit training content to memory.

As a component of effective managing diversity programs, ________ includes diversity as part of the business strategy and corporate goals.

top management support

Blake wanted Dominic to learn how to create expanded spreadsheets with complicated filters and formulas. He sent Dominic to 3 days of Excel training. At the end of the training, Blake and Dominic create an action plan that includes a(n) ______

transfer of training.