Mock Exam 2: SNOW - Self-Service & Process Automation
Which of the following are possible methods of populating a knowledge base with knowledge articles?
1. Creating articles directly in the ServiceNow platform 2. Importing Microsoft Word files 3. Integrating with a WebDAV compliant source
What are the 2 available knowledge article types?
1. Wiki 2. HTML
Which of the following statements are true about knowledge article authoring in Microsoft Word?
1. You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word. 2. It is only supported in the Word Online application and not in the Word Desktop app. 3. The text size of a knowledge article created in Word must be less than 1 MB.
What type of Flow Designer trigger is needed for an Inbound Email Action?
Application-based
What filter condition allows you to report on incidents created from the 'Create Incident' record producer where the value for the 'Urgency' question is '2-Medium'?
Apply a filter condition: 'Questions.CreateIncident.Urgency' is '2-Medium'.
From the end user's perspective, how are the products and services in the service catalogue organized?
Categories and Subcategories
What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal?
Flag article
What service catalogue component allows for multiple catalogue items to be logically grouped as one request?
Order Guide
Machine-learning solutions can be used in your ServiceNow instance to predict, recommend, and organize data outcomes. They can help resolve requests faster by categorizing, assigning and prioritizing the requests using the Short Description. What is the name of this platform function?
Predictive Intelligence
What do you navigate in the Now Platform to see a list of catalogue items?
Service Catalog> Catalog Definitions > Maintain Items
How can you modify data pill values in Flow Designer without writing scripts?
Use transform functions
Which Chatbot on the Now Platform allows you to send notifications directly to Slack and Microsoft Teams users?
Virtual Agent
