Module 5 & 6 Networking

. A stop error halts the Windows 10 system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem? a. Use the Windows Startup Settings screen to disable automatic restarts. b. Press F8 at startup and then disable automatic restarts. c. Launch Windows 10 from setup media and perform a Windows 10 reset. d. Press F9 at startup and then disable automatic restarts.

A

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your next best step? a. Disable superfetch to improve performance. b. Update Windows to improve superfetch performance. c. Superfetch is an essential Windows process and should not be disabled. Move on to other solutions to improve performance. d. Ask the user if he uses the superfetch service. If he doesn't, uninstall it.

A

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use? a. Mdsched.exe b. Taskmgr.exe c. Msconfig.exe d. Sfc /scannow

A

Component Services

A MMC snap-in used to resolve problems related to unregistered components or missing DLLs. This snap-in is used to administer and configure COM components, COM+ applications

Benchmark

A __ should be used to determine how long it takes the system to perform a clean boot and compare that time against the time the system takes to perform a normal boot. If the time for a clean boot is significantly shorter, the technician should consider the startup processes as a possible cause of slow startup.

Using the Internet, investigate each of the following startup processes. Identify the process and write a one-sentence description. a. Acrotray.exe b. Ieuser.exe

A belongs to Adobe Acrobat Traybar Assistant and provides a shortcut to configure Adobe products. It is not essential to Adobe products running successfully., B belongs to Internet Explorer. It is launched before IE launches to set the security level to medium. It is required for IE to run successfully.

DxDiag

A diagnostic tool, primarily used for detecting errors on the system. It displays information about various aspects of the system, including the DirectX components and drives installed. DirectX components facilitate the smooth running of rich multimedia content on Windows-based machines. To run rich multimedia content, a lot of system resources are needed. DirectX components fulfill this resource need

First

A physical connection problem can cause limited or no network connectivity issues. Checking physical connectivity is often the __ step to take to resolve these issues.

Notepad

A system utility, which is useful for text editing.

Enable Safe Mode with Command Prompt

Allows Windows to load without the graphical interface. What is the option under the Advanced Options screen?

Registry Editor

Allows you to view, update, and search for Windows registry settings. Windows registry is a database that contains various Windows configuration settings. Using this utility, you can modify, add, or delete settings. However, changes to these settings should be made with caution. A single wrong edit to the registry can stop the functioning of the computer.

A user complains that her computer is performing slowly. She tells you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and database server. Which is the best tool or method to use to determine if the new software is hogging computer resources? a. Uninstall the database software and see if performance improves. b. Use Performance Monitor and Process counters to observe performance. c. Use the Performance tab of Task Manager to observe database software activity. d. Install more memory to improve system resources to handle the new software.

B

When cleaning up the startup process, which of these should you do first? a. Use the Registry Editor to look for keys that hold startup processes. b. Run System Configuration to see what processes are started. c. After you have launched several applications, use Task Manager to view a list of running tasks. d. Run the Defrag utility to optimize the hard drive.

B

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in File Explorer and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem? Second? a. Check the C:\User\Belinda Lim\Documents folder. b. Check the C:\Users\Belinda Lim\Documents folder. c. Use the chkdsk command. d. Use the sfc command.

B, C

An application is frozen and you cannot close its application window. What is the first thing you should do to end the process? Second thing? a. Use the tasklist command. b. Use Task Manager. c. Reboot the system. d. Use the taskkill command.

B, D

A user tells you that Microsoft Word gives errors when saving a file. What should you do next? a. Install Windows updates that also include patches for Microsoft Word. b. Ask the user when the problem first started. c. Ask the user to save the error message as a screenshot the next time the error occurs and email it to you. d. Use Task Manager to end the Microsoft Word program.

B.

As a computer starts up, you see an error message about the HAL. At what point in startup does this error occur? a. When BIOS/UEFI is searching for an OS using devices listed in the boot priority order b. When Windows attempts to load the user profile c. When Windows attempts to launch critical device drivers d. When Windows attempts to launch the Windows kernel

C

You need to install a customized console on 10 computers. What is the best way to do that? a. When installing the console on the first computer, write down each step to make it easier to do the same chore on the other nine. b. Create the console on one computer and copy the .mmc file to the other nine. c. Create the console on one computer and copy the .msc file to the other nine.

C

You are seeing multiple errors about device drivers failing to launch at startup. Of the following, which is the best option to try first? Second? a. Restore the SYSTEM hive from backup. b. Restore the SAM hive from backup. c. Perform a startup repair. d. Perform a Windows 10 reset.

C, A

A customer reports that his recently purchased computer does not consistently run his old applications. Application errors occur intermittently, and data files get corrupted. He has tried uninstalling and reinstalling the apps, and the problems persist. As you troubleshoot the problem, you reboot the system and get a BSOD error. The customer tells you the BSOD has occasionally appeared. Which subsystem is most likely causing the problem? What is the next best step? a. Windows is corrupted; reinstall Windows. b. Windows Update is not working; use System Restore. c. Memory is faulty; run Memory Diagnostics. d. Applications are faulty; uninstall and reinstall the applications causing errors.

C.

In question 4 above, your friend is having problems finding the bootmgr file and asks for your help. What is your best response? a. Use diskpart commands to "unhide" and locate the file. b. Use the File Explorer options applet to unhide the hidden bootmgr file. c. Explain to your friend that performing a startup repair is a better option. d. Explain to your friend that he can use the bootrec command to fix the bootmgr file without having to copy another file to the computer.

C.

You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do? a. Go back through the problem one more time, looking for what you overlooked. b. Explain to the user that you cannot solve his problem but you will find someone who can. c. Ask a knowledgeable coworker for help. d. Interview the user one more time to make sure you correctly understand the problem.

C.

Your friend sees an error message during Windows startup about a corrupted bootmgr file. He has another computer with a matching configuration and decides to copy the bootmgr file from the working computer to the computer with the problem. Where can he locate the bootmgr file? a. C:\Boot\bootmgr b. System Reserved\Boot\bootmgr c. System Reserved\bootmgr d. All of the above

C.

Startup Settings

Change Windows startup behavior.

You should be able to launch many Windows utilities by using the program file name of the utility. What is the program file name for each of the following utiliites? (Hint: You might need to look online for some of these.)

Command Prompt: cmd.exe System Information: Msinfo32.exe System Restore: rstrui.exe Device Manager: devmgmt.msc Disk Cleanup: cleanmgr.exe Disk Management: Diskmgmt.msc

As a computer starts up, you see an error message about a missing operating system. At what point in startup does this error occur? a. When BIOS/UEFI is searching for an OS using devices listed in the boot priority order b. When Windows attempts to load the user profile c. When Windows attempts to launch critical device drivers d. When Windows attempts to launch the Windows kernel

D

Which Windows program must be running before a user can sign in to Windows? a. Kernel.exe b. Userinit.exe c. Explorer.exe d. Lsass.exe e. All of the above

D

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software? a. C:\Windows b. C:\Program Files (x86) c. C:\Program Files d. It depends on the version of Windows installed

D

File Explorer

Easy access to all of your hard disk drives, the directories inside the drives, sub-directories, and the individual files

What is the name of the program file that you can enter in the Windows search or Run box to execute Event Viewer? What process is running when Event Viewer is displayed on the screen? Why do you think the running process is different from the program file name?

Eventvwr.msc, mmc.exe, Event Viewer is a console and Microsoft Management Console is managing the console.

Startup Repair

Fix problems that keep Windows from loading.

ESP

GPT creates a partition called ___. The partition then stores the Windows Boot Manager and the BCD files, which are used to locate the Windows boot files on the hard drive. The Windows BCD (Boot Configuration Data) stores Windows' hard drive setting and partition information, including path settings to locate the Windows Boot Manager.

msinfo32.exe

Gives you a comprehensive view of system-related information. This information is primarily covering the hardware setup, software setup, and peripheral devices. Information about various aspects/features of the system, such as the operating system (OS), random-access memory (RAM), sound devices, display devices, network adapter(s), printers, USB devices, print jobs, and system services can be viewed

Startup

In Task Manager the __ tab is used to manage startup processes

Services

In Task Manager the __ tab lists the services currently installed along with the status of each service.

App History

In Task Manager the __ tab shows only information about the Windows Store apps installed on the system. It does not display information about desktop applications installed on the system.

Users

In Task Manager the ___ tab is used to list each signed-in user and the processes started (owned) by each of the users.

Details

In Task Manager the ___tab to set the priority level of a specific process (such as an application or service)

Processes

In Task Manager the __tab shows all running processes organized by Apps, Background processes, and Windows processes

Spacebar

In Windows 7, pressing the __ during the startup process will cause the Windows Boot Manager to appear.

Smss.exe

Is responsible for loading the graphical user interface and starting the client/server runtime subsystem and user sessions.

Windows Memory Diagnostic

Is used to test the memory installed on a computer.

Safe Mode

Load the Windows GUI without any extra drivers. Allows essential system programs and services to start up at boot. The operating system has reduced functionality, but the task of isolating problems is easier since many non-core components are disabled, such as sound. An installation that will only boot into __ typically has a major problem, such as disk corruption or the installation of poorly-configured software that prevents the operating system from successfully booting into its normal operating mode.

Boot Manager

Loads after the BIOS has located the OS in the startup process.

F8

Pressing the __ key at startup will display the Advanced Boot Options screen. This feature must be enabled in Windows 10/8 as it is disabled by default but is automatically enabled by default in Windows 7.

System Image Recovery

Recover Windows using a specific system Image file.

C:\Windows\System32\Config\RegBack

Registry files are saved in and can be restored from this folder

kernel

Responsible for activating the HAL during the startup process, for starting critical services during the startup process and for starting the Session Manager during the startup process.

Winlogon.exe

Responsible for the logon process.

How can you eliminate the possibility that an application error is caused by another application or service running in the background?

Run the application after starting the system with a clean boot or in Safe Mode.

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem? Second? a. Use Task Manager to identify the startup process. b. Use the Services console to stop the process that needed the DLL. c. Search the web on the error message to better understand the problem. d. Use Component Services to register the DLL.

Search the web on the error message to better understand the problem and a. Use Task Manager to identify the startup process.

Active

The Windows OS files are still stored on the __ partition in the Windows directory.

winload.efi

The Windows boot manager file when using UEFI. This file finds and loads the files needed to start booting Windows 10.

Startup

The _ BIOS/UEFI Responsible for the early steps in the boot process, including surveying hardware devices, testing hardware for a successful boot, and finding an OS to load.

Setup

The _ BIOS/UEFI configures the BIOS/UEFI for hardware and OS functions

bcedit

The __ command allows manual editing of the BCD.

diskpart

The __ command can be used to totally wipe a hard drive clean including the partitioning system.

wpeinit

The __ command initializes Windows PE and enables networking with RE

chkdsk /r

The __ command is used to check for file system errors.

ipconfig

The __ command is used to configure the IP address of the computer

bootsect

The __ command is used to repair a dual-boot system.

bootrec /fixmbr

The __ command is used to repair the MBR old hard drives using the MBR partitioning system

bootrec /fixboot

The __ command is used to repair the boot sector of the system partition

bootrec

The __ command repairs the BCD and boot sectors.

Missing operating system, Invalid partition table, Error loading operating system

The __ error message is likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager.

msconfig.exe

The __ is used to temporarily disable programs from launching at startup in order to troubleshoot a startup problem. Use the program file name.

bootrec /scanOS

The __ scans the hard drive for Windows installations not stored in the BCD

sfc /scannow

The __command is used to verify and restore corrupted system files.

Windows\System32\drivers

The drivers are stored in the __folder.

In-place upgrade

The installation of an OS is completed by running the setup program from inside the current version of Windows.

Refresh Rate

The number of times the monitor refreshes the screen in one second.

Resolution

The number of vertical and horizontal pixels used to build one screen

If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume?

The problem is not with the application but with the OS, device drivers, or other programs launched at startup

Elevated Command

The sfc command must be launched using an __ prompt

Using Task Manager, you discover an unwanted program that is launched at startup. Of the items listed below, which ones might lead you to the permanent solution to the problem? Which ones would not be an appropriate solution to the problem? Explain why they are not appropriate. a. Look at the registry key that launched the program to help determine where in Windows the program was initiated. b. Use Task Manager to disable the program. c. Search Task Scheduler for the source of the program being launched. d. Use System Configuration to disable the program. e. Search the startup folders for the source of the program.

These answers might lead to a solution: a. Look at the registry key that launched the program to help determine where in Windows the program was initiated. c. Search Task Scheduler for the source of the program being launched. e. Search the startup folders for the source of the program. Two items would not be appropriate: b. Use Task Manager to disable the program. This is not a solution, but only a temporary fix. d. Use System Configuration to disable the program. This is only a temporary fix. System Configuration should not be considered a permanent solution to a problem.

MSTSC

This client software is used for connecting to another system remotely. You can connect to another system and work as you are working on your own system. Use the acronym

tasklist

This command is used to determine the PID (process identifier) for a running process. The PID is then used with the utility to terminate a process. The taskkill command uses the process ID to kill the process

Enable Safe Mode

This option allows you to launch programs to help solve Windows issues without third-party drivers and software loaded. What is the option under the Advanced Options screen?

Services Console

This tool is located in Administrative Tools and is used to control Windows and third-party background services installed on a system. It is used to stop and start services.

DirectX Diagnostic

This tool is used to diagnose problems with Microsoft DirectX

Task Scheduler

This tool is used to schedule a program to run at a future time, including at startup

Enable debugging

This tool moves system boot logs from the failing computer to another computer for evaluation. What is the option under the Advanced Options screen?

Windows Media Creation

Tool used in Windows 10 to create a bootable Windows setup ISO file, DVD, or flash drive. It can be downloaded from Microsoft's website.

Event Viewer

Tool used to organize and display the events or activities of Windows and applications. This tool is used to view the logs generated by the Windows operating system as well as Microsoft and other third-party applications

System Restore

Use a restore point recorded on your PC to restore Windows.

Command Prompt

Use this instead of the GUI for advanced troubleshooting.

Enable Boot Logging

Use this option to see what did and did not load during the boot process. A computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead, the computer asks you to choose an option from the Startup Settings screen to see what did and did not load during the boot. For instance, if the problem is getting a device to work, the user can check Ntbtlog.txt. What is the option under the Advanced Options screen?

Enable Low Resolution

Use this option when the video settings do not allow you to see the screen well enough to fix a defective setting. What is the option under the Advanced Options screen?

Local Security Authority Process (lsass.exe)

Used to authenticate user account and password information.

mmc

Used to build custom console windows. As the name suggests, it provides users with a collection of tools useful for performing managerial activities. It is a combination of the graphical user interface and programming framework. It is essentially a container where all these managerial functions can be accessed in one place. Use the acronym

Print Management

Used to monitor and manage printer queues for all network-attached printers. The Spooler service is one of the components responsible for passing print jobs from the computer to the printer

Windows Task Manager

Utility to control the operation of critical Windows processes. Can be used to stop applications that are hanging

Repair Upgrade

Will start the installation using the OS now on the computer. Also, the customer can refresh Windows 10. To reset Windows 10, the customer will go to recovery and use the Reset this PC option. When prompted, he will click Keep my files. Resetting Windows 10 will remove all installed apps and drivers.

Restore points

Windows creates periodic ___ that will allow the technician to easily revert back to a point that was created before the technician uninstalled the application

File Extension

Windows depends on the ___to associate a file with the application used to open it. This association is called file association

Performance Monitor

Windows tool used specifically for viewing performance statistics. It can monitor and report in real time and can save collected data in logs for future use. This tool is used to track activity by hardware and software to measure performance. It monitors hardware and software to identify bottlenecks in real time

How does Windows know which application to use to open a file when you double-click the file in File Explorer or Windows Explorer?

Windows uses the file extension and associates it with an application.

Custom Installation

Would be a clean install of Windows 10. This would a person to lose his personal files, apps, and Windows settings.

BIOS/UEFI

You can go into __ to disable a quick boot, but if you are not getting an error that the HDD is not working, then there is no reason to check. You can use to verify the computer is communicating with the hard drive.

List the program file name and the entire path for the following utilities. ( Hint : You can use Explorer or a Windows search to locate files.) a. Task Manager b. System Configuration c. Services Console d. Microsoft Management Console e. Registry Editor

a. C:\Windows\System32\taskmgr.exe b. C:\Windows\System32\msconfig.exe c. C:\Windows\System32\services.exe or C:\Windows\System32\services.msc d. C:\Windows\System32\mmc.exe e. C:\Windows\regedit.exe