NEW VEHICLE DETAIL, STORAGE AND DELIVERY

Which of the following commonly have metal eyelets or studs that should be avoided? Select all that apply.

Construction-style work boots Jeans

When should stored vehicles be washed? Select the correct answer.

Once a week

The distance between the front and rear bumper of a parked vehicle & any other vehicle or object should be: Select the correct answer.

12" front and rear.

Paint Guard Film must be removed from the vehicle before: Select all that apply.

3 months from the build date for the bumper fascia The date shown on the PGF Removal Date sticker

The distance between the side of a parked vehicle & any other vehicle or object should be: Select the correct answer.

30" on either side

Any items that are not ready at time of delivery preparation: Select all that apply.

Will appear on a summary report based on NCAR Delivery Readiness results. Can result in decreased customer satisfaction.

New vehicle storage should be overseen by:Select the correct answer.

A dedicated lot manager.

Stored vehicle inspections and status should be tracked using: Select the correct answer.

A vehicle storage checklist kept in the glovebox of each vehicle.

To protect the vehicle's finish during the wash process, never use: Select all that apply.

Brushes Uncovered metal hose nozzles

When should battery voltage should be checked? Select all that apply.

Once a month During PDI

During the delivery presentation, NCAR helps make sure you cover: Select all that apply.

The features your customer wants to hear more about. Key information that should be covered with every customer.

The vehicle's TCU must be activated: Select all that apply.

For the vehicle's SOS feature to work. To complete the services enrollment process.

Rubber or foam cushions should be adhered to: Select the correct answer.

Lifts Light poles Rolling carts All the above.

Good detailing, storage and delivery practices result in:Select the correct answer.

Reduced repair costs due to damage on the lot. Reduced customer wait time for spot deliveries. Lower post-delivery warranty claims. All the above.

When a vehicle is parked: Select all that apply.

The air vents should be closed to block out dust and dirt. The air control should be set to RECIRC to block out dust and dirt. All lights and accessories should be turned off to prevent drain on the battery.