ORG B 13,14,15 PRACTICE

Displacement

is an aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict.

Work simplification:

is the standardization and the narrow, explicit specification of task activities for workers.

in the context of structural configurations, which of the following statements is true of the divisionalized form?

it uses standardization of outputs as its coordinating mechanism.

Emotional intelligence

A critical indicator of a manager's ability to manage conflict is his or her _____.

Job Sharing

An alternative work pattern in which more than one person occupies a single job

In the context of adjusting work design parameters, which of the following can increase control?

Designing machines and tasks with optimal response times and/or ranges

Employees who were most satisfied with telecommuting were those who were comfortable with technology.

Which of the following statements is true of telecommuting?

structural factor

Work that is interdependent requires groups or individuals to depend on one another to accomplish goals. Interdependence is a _____ that can cause conflict in organizations.

job enrichment recommends:

increasing the opportunity for achievement.

Role analysis is a good tool for managing:

interrole conflicts.

Job Characteristics Model

is a framework for understanding person-job fit through the interaction of core job dimensions with critical psychological states within a person.

intergroup conflict

When conflict occurs between teams

Developing trust within the work group

Which of the following actions will prevent a manager from wrongly diagnosing a conflict?

Avoiding

Which of the following conflict management styles is low on both assertiveness and cooperativeness?

Compromising

Which of the following conflict management styles means partially surrendering one's position for the sake of coming to terms?

Task significance

Which of the following is a core job characteristic used to determine an overall Motivating Potential Score for a specific job?

Specialization

Which of the following is a structural factor that leads to conflict in an organization?

The Job Characteristics Model includes _____ as a moderator.

growth need strength

Which of the following is a difference between functional conflict and dysfunctional conflict?

Functional conflict is often cognitive in origin, whereas dysfunctional conflict is emotional or behavioral in origin. Correct.

suboptimization

In an equal versus equal power relationship, the behavioral tendency is toward _____.

Which of the following statements is true of work from an organization's viewpoint?

It is related to the structure of jobs.

Which of the following statements is true of person-role conflict?

It occurs when an individual in a particular role is expected to perform behaviors that clash with his or her personal values.

In the context of job design approaches, which of the following is a positive outcome of the mechanistic approach?

Lower stress levels

Which of the following has both vertical and horizontal differentiation?

The professional bureaucracy

Which of the following is a difference between the traditional technocentric approach and the modern anthropocentric approach to work design?

The technocentric approach uses a natural scientific process in the design of work, whereas the anthropocentric approach relies on a more humanistic process.

Which of the following statements is true of sociotechnical systems?

They give greater emphasis to teamwork and self-managed and autonomous work groups.

One of the key ingredients for the development of trust in virtual organizations is:

a high standard of ethics.

In the _____, work is evaluated using the criteria of practicability and worker satisfaction at the individual level and the criteria of endurability and acceptability at the group level.

anthropocentric approach

Withdrawal Mechanisms

are exhibited when frustrated individuals try to flee from a conflict using either physical or psychological means.

Withdrawal mechanisms

are exhibited when frustrated individuals try to flee from a conflict using either physical or psychological means.

Intergroup conflict:

can be prevented by encouraging social interactions.

In the context of intrapersonal conflicts, defining moments challenge individuals to:

choose between two or more things in which they believe.

The Job Characteristics Inventory:

does not incorporate critical psychological states.

Job Rotation

exposes a worker to a variety of specialized job tasks over time.

Intrarole conflict

occurs within a single role, such as when a person receives conflicting messages from role senders about how to perform a certain role.

The _____ says that what others tell us about our jobs is important.

social information-processing model

In which of the following ways has the basic design dimensions been affected by advanced information-processing technologies?

the hierarchy of authority has been flattened

The job characteristics theory emphasizes:

the interaction between an individual and specific attributes of a job.