Org Behavior Study

The use of work teams benefits organizations by _____

generating a potential for creating greater outputs

Transformational leaders enhance performance of employees by...

helping develop followers' skill

Smaller groups and teams are related to...

higher levels of motivation

Telecommuting involves all of the following except...

higher pay for working under special conditions

Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence?

managing emotions

All of these are components of emotional intelligence except...

social processing

Leaders and managers can encourage a creative/innovative culture in all the following ways except...

supporting the status quo

Jane is relatively calm, poised, and secure. Jane's boss is more excitable, insecure, and reactive. Jane and her boss differ in their level of which personality trait described in the Big Five personality framework?

neuroticism

As a management consultant, you have a client whose employees have told you that their manager motivates them by rewarding them for desired performance and reprimanding them for undesired performance. This manager has the characteristics of a _____ leader.

transactional

The 4th step of the creative process is

verification (PIIV)

In the administrative model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate them all before making a decision, which of the following has occured?

Bounded rationality

Our brains are imperfect. Some evidence of this is:

Bounded rationality We end up making satisficing decisions We are susceptible to visual illusion

I want to stay; I have to stay; I should stay. These 3 ideas capture the meaning behind the 3 types of commitments, as listed in corresponding order.

Affective commitment; continuance commitment; normative commitment

You're a manager at a small, solar panel company. You have elected to utilize the goal-setting theory as your primary motivation tool. You know that for the goals to have the biggest positive impact on motivation, they must be:

Aligned with reward systems Created with input from the employee Tied to the goals of the work unit

What is anger? (Halsey Ashley)

An emotion

Which of the following steps can be taken by a manager to minimize groupthink?

Assign everyone the role of devil's advocate

All of the following are methods managers can utilize to promote employee job satisfaction except which one?

Assume high performers are satisfied in their job

The 3rd step of the rational decision-making approach is determining the decision type. What can go wrong in this step?

Assuming a programmed decision is nonprogrammed can lead to "reinventing the wheel"

The design and engineering team of Gunky Motors came to such a quick agreement on a decision, that they ignored negative focus group feedback and market research data. This decision-making process is called:

Groupthink

Which of the following statements about personality are true?

Narcissistic managers tend to have artificially high self-esteem

Employees high on this need prefer working on challenging tasks or projects, with personal responsibility and feedback

Need for achievement

Managers should be careful when using ________ to achieve desired behavior. It can create a very unpleasant work environment and negative culture in an organization

Negative reinforcement Punishment

Which of the following is not a facet of organizational behavior and human resource management?

None of the above

Which of the following must be avoided if one wants to create and maintain an effective team?

None of the above

Which of the following statements regarding leadership is true?

None of the above

Which personality traits have positive relationships with teamwork ratings.

Openness to experience Conscientiousness Extraversion Agreeableness

Which of the following pairs include 2 traits that both contribute to leadership effectiveness?

Openness to experience and IQ

Tim was leading the client services division of AmWeb for 7 years when we was asked to move to a different region. Before moving, Tim's most obvious choice was Judy, and the management accepted his choice as Judy was a popular person across the company. Judy was known for her vivacious nature, was often seen speaking to employees from various divisions, and was always excited to take up a new opportunity. Which 2 traits that are predictive of leadership does Judy have?

Openness to experience and extraversion

Dennis Rodman diving for a loose ball to help his team is an example of...

Organizational citizenship behavior

Which leadership theory is based on the expectancy theory of motivation?

Path-goal

What did we learn from the Dan Ariely video on the decoy bias (the example was a trip to Rome with and without coffee versus a trip to Paris)?

People allow an unacceptable third option to influence their choice between 2 other acceptable options

Which of the following statements is true regarding goal-setting theory?

People do better when they get feedback on how well they are progressing toward their goals

Which of the following is true about the needs for achievement power, and affiliation?

People with a high ned for achievement are not necessarily good managers because they prefer to be rewarded for individual rather than group performance. Those with a high need for power desire to have influence and control People with high need for affiliation avoid conflict

Which of the following would most support the conclusion that Kyle Coper is a transformational leader

The goals that Kyle sets for Cooper mills tend to be very ambitious and to hold personal value for employees

Work should be performed by an individual instead of a team if...

The work is simple and does not require diverse input

What is the main reason Maslow's theory is criticized?

There is little research evidence that needs are structured in a hierarchy

What evidence best describes the importance of job attitudes for managers?

They give warnings of potential problems

People who are high on neuroticism are especially likely to experience positive moods

True

From the slides, which of the following is not an aspect of social learning?

Verbal modeling

All of the following are symptoms of groupthink except...

A lack of idea promotion from the group leader

Which of the following differentiates between formal and informal groups?

Formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined

Which term refers to the capacity to rapidly and fluidly acquire, process, and apply information?

General mental ability

What policies or practices could a leader or manager implement to help employee experience better emotions and moods in the workplace?

Give employees regular feedback Incorporate exercises that focus on positive self-reflection Hire applicants that are high on emotional intelligence

Group decision making can have several flaws. The Real Housewives of Atlanta are making a group decision. Which of the following should not be used to improve their decision?

Groupthink

Sonia Soans observed that one of the groups she manages came to consensus on a complex decision very quickly. However, when asked to present their views, the group members were not too confident. From this scenario, we can say that this group experienced:

Groupthink

When it comes to team decision making, what do we know to be true 1. Team members might use the nominal group technique to engage in brainstorming 2. Devil's advocates in a team can create groupthink 3. Groups always make better, faster decisions than individuals 4. There is no I in team

1 and 4

What term is used to describe the extent to which a group is committed to staying together?

Cohesiveness

The Pulse, an HR consulting firm, conducts friendly competitions between teams and rewards them with donuts every Friday morning. The main purpose of these games is to promote togetherness in the organization. Which of the following would best describe this effort taken by the management of the Pulse

Consideration (Relationship-orientation)

Which of the following is a way to bring the opinions of distant experts are physically dispersed, anonymity is desired, or the participants are known to have trouble communicating with one another because of extreme differences of opinion?

Delphi technique

Bobbie Sue called Billy Bob a name and threw an eraser at his head. The two were engaged in _____ conflict.

Dysfunctional

A fast-food worker smiling and telling your that it was a pleasure to serve you when they actually are feeling angry about serving you (and because their boss makes them say this) is an example of...

Emotional Labor

Which of the following is not true concerning emotions?

Emotions are neutral factors in organizational behavior

Which of the following statements about job satisfaction is not true

Employees high in satisfaction are likely to be absent

All of the following are benefits of telecommuting except...

Employees miss the interaction of the workplace

Researchers have been concerned about job satisfaction because it acts as an indicator of employees' psychological well-being. What could be another reason?

Employees that are high in satisfaction are more likely to exhibit safe behaviors in the workplace.

Which of the following statements about path goal theory and its components is not true?

Employees with a strong internal locus of control will probably prefer a directive leadership style.

Which of the following sources of increasing self-efficacy involves gaining personal relevant experience with a particular task or job?

Enactive mastery

Factors that increase cohesiveness include all except:

Heterogeneous composition

If I love my job as florist but hate the company I work for, I probably have...

High job satisfaction and low organizational commitment

Understanding organizational behavior helps managers achieve organizational effectiveness because they gain a better understanding of...

How to predict employee behavior in given situations Gaining insights to improve managers' people skills Empowering their employees Stimulating innovation in their employees

Personality affects which of the following?

If we will be a good manager How long we stay with an employer Job satisfaction Job performance

Which of the following statements is correct about the MBTI?

It is popular in businesses, even today It is a good tool for team bonding and discussion It is not predictive of job performance

The following terms have a negative relationship with counterproductive work behaviors

Job Satisfactions Positive Emotions Agreeableness

What outcomes are associated with high levels of job satisfaction and organizational commitment?

More Creativity more psychological well-being

All of the following are benefits of teams except...

Lower self-reinforcement

There are several distinctions between management and leadership These distinctions include all of the following except...

Management is more important in regard to creating and directing change

What are some of the challenges in changing to a team based organization?

Managerial role confusion/frustration Managers feel more useless Employees resist the change Cumbersome and lengthy team development process

The classical model of decision making assumes that:

Managers have access to all the information they need to make the optimum decision

Which of the following statements about personality is true?

Personality traits are the enduring tendencies to feel, think, and act in certain ways The tendency of a manager to feel distressed and to be critical of himself/herself and others is called neuroticism

A manager considers a limited sample of the potential alternative solutions for a problem and selects one that is acceptable instead of attempting to select the optimum solution This type of decision is called:

Satisficing

When it comes to leadership, the trait approach suggests that we focus on _______, whereas the behavioral approach implies that we can effectively __________

Selecting the right person for the job; train leaders

In dealing with the work related activities of people, managers must have an understanding of all of the following except...

The MBTI profile of each worker

___________ leadership involves a group goal of winning, ___________ leadership involves a group goal of being good to other people, and ___________ leadership involves a goal of leading subordinates who work remotely.

Strategic, ethical, virtual

Maurice Harper is a friendly and warm manager who starts her day at work by personally greeting her colleagues and subordinates. Maurice is often seen listening sincerely to employees' concerns and problems. She takes the initiative to hold programs to renew and improve the skills of current employees. Most of her employees know that she is accessible for help and information at all times. Maurice is a leader who can be characterized as high in...

Supportive Leadership Transformational Leadership

which of these can benefit a group?

Task conflict

According to Fiedler's model, when a situation is very unfavorable a ___________ leader will be more effective and when a situation is very favorable a ____________ leader is more effective.

Task-oriented; task oriented

Which of the following statements about teams is true?

Teams that spend more time socializing tend to preform better

Which of the following scenarios reflects a transactional approach to leadership?

Wayne Torres believes that setting targets, monitoring employee performance, and correcting defaulting employees are his tried and tested says to accomplish tasks. He rewards employees who do well and match his predetermined expectations and recognizes accomplishments that he values. His team, however, has not grown substantially and seems to be at a functional status quo.

Which of the following accurately differentiates between work groups and work teams?

Work groups represent the mere accumulation of individual efforts, while work teams generate a positive synergy within the organization

The problems leaders face when their employees telecommute include all of the following except

employees have to be at work during core time

_________ involves reducing or eliminating unwanted behavior, by eliminating whatever is reinforcing it

extinction

Which is not one of the most common types of teams listed in the text?

intra-organizational

_________ refers to an individual's belief that he or she is capable of performing a task.

self-efficacy