Org. Theory and Behavior Final Exam Study Guide

In effective organizations, politics have been eliminated.

False

Empowerment not only positively affects job performance, it also tends to increase citizenship behaviors and job satisfaction and decrease turnover intentions.

True

Conflict is the energy created by the perceived gap between what we want and what we're experiencing.

True (10)

High group cohesiveness can actually work against a team.

True (10)

Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict.

True (10)

Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.

True (10)

One of the possible causes of incivility in the workplace is autocratic leadership.

True (10) (could be autocratic or laissez-faire)

It is suspected that judgmental heuristics are partly to blame for inaccurate diagnoses and treatment by physicians and other health care professionals because they don't have the time to consider all of a patient's symptoms.

True (11)

Often, decision makers select the most readily available ideas or solutions. Therefore, they are advised to evaluate a broader set of alternatives.

True (11)

The sources of creative behaviors are both person and situation factors.

True (11)

To reduce groupthink, someone should be given the role of devil's advocate.

True (11)

Research has shown that generally expert and referent power have a positive effect on work outcomes, reward and legitimate power have a slightly negative effect, and coercive power has a strongly negative effect.

False (Expert and referent power had a generally positive effect. Reward and legitimate power had a slightly positive effect. Coercive power had a slightly negative effect.)

Managers, for instance, have personal power because they control your pay, your work assignments, your hiring and firing, and your evaluations. In contrast, expert and referent are forms of personal power, which you possess independent of your position or job.

False (Managers have legitimate, reward, and coercive power.) (position)

Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style.

False (10) (avoiding style)

The more members of different groups interact, the more intergroup conflict they will experience.

False (10) (contact hypothesis)

The obliging style of conflict handling involves low concern for self and low concern for others.

False (10) (high concern for others)

Evidence should never be used to make a decision, only to inform or support one.

False (11) (Evidence-based decision making is the process of conscientiously using the best available data and evidence when making managerial decisions)

The last step in Bagley's decision tree is, "Does the proposed action maximize shareholder value?"

False (11) (Is the action ethical?)

In the anchoring bias, the decision maker tends to assess the likelihood of an event based on impressions of similar events.

False (11) (based on first information received)

The rational model of decision making explains how managers actually make decisions.

False (11) (how they {should} make decisions)

The degree to which people focus on either task and technical concerns or people and social concerns when making decisions is known as their analytical preference.

False (11) (known as their value orientation)

Experiencing boredom inhibits the creativity process.

False (11) (results in enhanced creativity)

Meetings should be held as scheduled, whether or not there is a goal for a meeting.

False (12) (setting and communicating a goal will help get the most out of a meeting)

Employees lacking in honesty and humbleness qualities are known to engage in more CWBs and have lower performance.

True

Blaming ourselves can be useful in some situations to preserve our influence with others.

True

Dr. Matthews was hired in at Spartan Healthcare because he is one of only four doctors in the nation that can perform a specialized type of heart surgery. He also is on faculty in the medical school and gives advice to other medical professionals. Dr. Matthews is considered to have expert power.

True

Sharing power, via empowerment, is a means for increasing your own power.

True

Coalition tactics are considered one of the "hard" influence tactics.

True (Exchange, coalition, pressure, and legitimating)

A distributive negotiation usually involves a single issue in which one person gains at the expense of another.

True (10)

Conflict in the workplace can lead to absenteeism and turnover.

True (10)