Organization and Management

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

Sanjay is a manager at Ridgeway Appliance Corp. and is responsible for helping the company reach its goal of purchasing a manufacturing facility. He created a plan to guide the company in the purchasing process and the company successfully carried it out and bought the new facility. Which aspect of management did Sanjay demonstrate?

Effectiveness

In which ways did Munsterberg suggest that psychologists could contribute to industry?

Identify ways managers can encourage employees to take desired actions. Identify the people who are best suited for a job. Recognize the psychological conditions necessary for employees to do their best work.

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

What technique did Frank and Lillian Gilbreth use to expand on Taylor's motion studies?

They filmed workers to isolate parts of a job.

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

In order to follow Mary Parker Follett's concept of integration, a company should ______.

hold meetings between managers and workers to solve problems in a mutually beneficial way

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage."

innovation

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Which of the following are management activities?

pursing organizational goals controlling the organization's resources integrating the work of people

As a pioneer of administrative management, Max Weber contended that bureaucracies were

rational

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top

For which level of management are conceptual skills particularly important?

top managers

Place the following obligations of a corporation (as identified by Carroll) in order, starting with the highest-level responsibility at the top of the list and placing the most fundamental obligation at the bottom of the list.

1. Being a good global. 2.being ethical in its practices. 3. obeying the law. 4. making a profit.

Approximately what percentage of a manager's work time is typically devoted to communicating face-to-face?

60%

By adopting the systems viewpoint, you can visualize your organization as which of the following?

A collection of subsystems A part of the larger environment

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?

African Americans Hispanics Asians

What statement regarding ethical climates is TRUE?

An ethical climate significantly affects the frequency of ethical behavior.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science

Stores of data so vast that conventional database management systems cannot handle them are known as

Big Data.

What are Taylor's principles of scientific management?

Carefully select workers with the right abilities for the task. Evaluate a task by scientifically studying each part of it.

Which individuals helped pioneer administrative management theory?

Charles Clinton Spaulding Max Weber Henri Fayol

Select all of the positive features of bureaucracy according to Max Weber.

Clear hierarchy Merit-based careers Formal rules and procedures Specialists for complex tasks Impersonality

What term is used when benefit to yourself or someone close to you interferes with your ability to make a business decision?

Conflict of interest

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

Contingency

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

_____ forces are influences on an organization arising from changes in the characteristics of the population, such as age, gender, or ethnic origin.

Demographic

Which groups are parts of the task environment?

Distributors Government regulators Strategic allies Local communities

_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.

Economic

What four disciplines are included in the behavioral science approach to management?

Economics Psychology Anthropology Sociology

As the sales manager at Audio Equipment Corp., Simone makes the best use of the limited resources available to her in order to achieve her company's sales goals. Which aspect of management is Simon practicing?

Efficiency

What modern forms of communication have begun to replace talking on the telephone for 21st century managers?

Email Texting Social media

Which decisional role of a manager is used when Alexander encourages change and innovation in his department?

Entrepreneur

According to Mintzberg, what are two of the decision-making roles of a manager?

Entrepreneur Negotiator

Maslow's hierarchy of human needs proposes that people are motivated by which needs?

Esteem Love Self-actualization Physiological Safety

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

True or false: Ethical standards do not vary among countries or cultures.

False

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Within the systems viewpoint, what four things are considered parts of a system?

Feedback Inputs Transformational processes Outputs

Which managerial roles were identified by Mintzberg as interpersonal roles

Figurehead Leader Liaison

Operations management does which of the following?

Governs managers' decisions about how to increase productivity and efficiency Plays an important role in managing the supply chain Assists managers with decisions regarding how to achieve the highest quality goods and services

The _____ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity.

Hawthorne

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Which of these are forces within an organization's general environment?

International Political-Legal Economic Technological Sociocultural Demographic

Which of the following statements are true about the classical perspective of management?

It assumed that people were rational. It had two branches - scientific and administrative. It emphasized finding ways to manage work more efficiently.

Which descriptions accurately characterize artificial intelligence (AI) in the workplace?

It includes using computer systems to mimic human reasoning. It can be applied both to blue-collar and white-collar skills.

Which of the following are true about complexity theory?

It seeks to understand how organizations adapt to their environments. It is the study of how order and pattern arise from complicated, chaotic systems. It is used in strategic management and organizational studies. It recognizes that all complex systems are networks of many interdependent parts that interact according to certain simple rules.

What are issues with the classical viewpoint?

It views humans as cogs in a machine. It fails to account for the importance of human needs. It is overly mechanistic.

Which of these employees is involved in an ethical dilemma?

Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.

Which employee is demonstrating ethical behavior?

Jordan did not accept a gift from his salesperson because he could tell it was a bribe to get him to buy products from the company.

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

Leading

What are the contemporary approaches to management?

Learning organizations High-performance practices Shared value and sustainable development

According to free-market economist Friedman, what is the only social responsibility of a business?

Making profits

What is the major contribution of McGregor's Theory X and Theory Y to management?

Managers should understand how their beliefs affect their behavior.

Identify the two theorists who contributed the most to the human relations movement.

McGregor Maslow

How did CEO dismissals related to ethical concerns change between 2008 and 2018?

More CEOs were fired for misconduct.

Which of these organizations are considered special-interest groups?

Mothers Against Drunk Driving People for the Ethical Treatment of Animals

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations

What are the branches of quantitative management?

Operations management Evidence-based management

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

What is the BEST example of a sociocultural force affecting an industry?

Sales of organic fruits and vegetables increase because more people want to eat healthier.

_____ groups try to influence specific issues, some of which may affect your organization.

Special-interest

According to Mintzberg, what are the informational roles of a manager?

Spokesperson Monitor Disseminator

What are primary skills that companies seek in top managers?

The ability to communicate The ability to motivate and engage others A high level of energy

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

According to the Hawthorne effect hypothesized by Mayo and colleagues, when did employees work harder?

They received added attention. They thought managers cared about their welfare. They believed supervisors paid special attention to them.

True or false: Frederick Taylor is associated with the scientific management approach to management.

True

True or false: Frederick Taylor is associated with the scientific management approach to management. True false question.

True

True or false: Local communities can be affected greatly by the entrance or exit of large businesses.

True

_____ are the relatively permanent and deeply held underlying beliefs that help determine a person's behavior.

Values

_____ sometimes risk their jobs by coming forward about organizational misconduct and thus need to be protected.

Whistle-blowers

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?

Without customers, businesses wouldn't exist A corporation can be thought of as a human community Employees should be treated as assets

Which are elements of corporate governance that are tied to ethics?

Work environment Long-term plans Accurate reporting

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

X

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

Which of the following represents an ethical challenge?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Which of these organizations is considered for-profit?

a retail clothing store

What are the two branches of the classical viewpoint of management?

administrative scientific

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

Theory X and Theory Y focus on managers'

attitudes

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______.

automation

What are two examples of economic forces within a company's general environment?

bank interest rates the unemployment rate

McGregor developed Theory X and Theory Y based on the realization that managers should _____.

be aware of their attitudes toward employees

A company's management team demonstrates efficiency when it uses resources to

be cost-effective.

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Theory X and Theory Y underscore the idea that manager behaviors are impacted by their _____.

beliefs

In most for-profit and nonprofit organizations, the _______ hires the chief executive of the organization.

board of directors

Local communities are important organizational stakeholders. In fact, if a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver those jobs, the community may be able to institute a _____ and rescind the tax breaks.

clawback

The purpose of a code of ethics is to ______.

clearly state top management's expectations for all employees

An organization's ethical _____ represents employees' perceptions about the extent to which the work environment supports ethical behavior.

climate

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

A formal set of standards guiding an organization's actions is called a _____.

code of ethics

Four restaurants that are all seeking to attract the same customers would be categorized as _______.

competitors

The people or organizations that vie with your company for customers or resources are known as _____.

competitors

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

According to Henri Fayol, what are the major functions of management?

controlling organizing leading planning

Running a company and protecting the interests of owners and other stakeholders is known as _____.

corporate governance

Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______.

corporate social responsibility

Sofia paid for a haircut and some hair-care products at a local salon. In the task environment, Sofia would be classified as a _______.

customer

Those who pay to use an organization's services or to buy their goods are called ______.

customers

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

Recent trends show that the percentage of the labor force represented by unions has _____.

decreased

Diversity in the US workforce is increasing in terms of race, ethnicity, and age groups. These are all examples of _____ forces.

demographic

Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _______ system.

differential rate

A person or an organization that helps another organization sell its goods and services to customers is called a(n) ______.

distributor

To be _____ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals.

effective

The original focus of the Hawthorne studies was the ______.

effects of lighting levels on worker productivity

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

Forward-thinking organizations tend to consider ______ as the most important resource a company has.

employees

In modern organizations, _____ are the most important resource.

employees

An organization's internal stakeholders consist of

employees, owners, and the board of directors.

A company's triple bottom line measures which aspects of its performance?

environmental financial social

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

ethical

Behavior that is accepted as proper according to a society's prevailing values is known as _______ behavior.

ethical

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

An organization's standards of right and wrong that influence employee behavior are referred to as _______.

ethics

Organizations can promote _____ by creating a strong ethical climate, screening prospective employees, and instituting ethics codes and training programs.

ethics

Mary Parker Follett felt that managers should act as ______ rather than dictators.

facilitators

Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating _____ corporate social responsibility.

for

A ______ organization's purpose is to make money by offering products or services.

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

The macroenvironment is also known as the _______ environment.

general

Meaningfulness is associated with _____ rather than _____.

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected.

governance

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

In the __________ approach to solving ethical dilemmas, there is the assumption that people will act ethically in the short run to avoid others harming them in the long run.

individual

One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term.

individual

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

informational

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs.

What are three ways a company can promote high ethical standards?

institute a code of ethics to provide guidelines for employees create a strong ethical climate by implementing policies to be used on a daily basis screen prospective employees and dismiss those who are irresponsible

The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders.

internal

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

A learning organization:

is able to modify its behavior to reflect new knowledge actively creates, acquires, and transfers knowledge within itself

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

Theory X managers view workers as

lacking ambition

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of _____.

logic

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.

making a profit; corporate citizenship

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company.

management

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______.

managers and subordinates should work together to solve issues

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle

A distributor is sometimes referred to as a(n)

middleman

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company?

monitor

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Systems that have continual interaction with their environment are known as _____ systems.

open

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

The ______ of an organization consist of all those who can claim it as their legal property.

owners

Marta and her sister Ingrid co-own an organic food stand at the local public market. What type of ownership does this represent?

partnership

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______.

philanthropy

The act of contributing money in order to benefit society is referred to as _______.

philanthropy

A company's triple bottom line represents which aspects?

planet profit people

Suppliers are people or organizations that

provide raw materials, services, equipment, labor, or energy to other organizations.

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

psychology

The four parts of a system include all of the following EXCEPT ______.

quality

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

Theory Y managers view workers as which of the following?

self-directed accepting of responsibility imaginative and creative

Mary Parker Follett would agree with today's concept of _____.

self-managed teams

What are two functions of the board of directors for a company?

set overall strategic goals for the firm approve salaries of top management

A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.

social

The Hawthorne studies are credited with drawing attention to the importance of people as _____.

social beings

A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries.

sociocultural

If you run a one-person operation with no other investors or employees, your company is a(n):

sole proprietorship

If you purchase shares of stock in a company, you are a(n) _____ in that company.

stockholder

The board of directors for a for-profit organization would be elected by the ______.

stockholders

Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______.

strategic allies

Based on a systems viewpoint, the health science, finance, and journalism departments of a university are examples of ______.

subsystems

The various parts that make up a complete system are commonly known as

subsystems

Abusive _____ represents subordinates' perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact.

supervision

A company or person that provides raw materials, services, equipment, labor, or energy to another organization is called a(n) _____.

supplier

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

synergy

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

Henri Fayol is credited with being the first person to ______ management behavior.

systematize

Complexity theory is an offshoot of the _____ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order.

systems

The ______ viewpoint regards the organization as arrangements of interrelated parts that operate together to achieve a common purpose.

systems

The ten groups that present a company with its daily tasks to handle represent the company's _____ environment.

task

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force.

technological

New developments in methods for transforming resources into goods or services are called _______ forces.

technological

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

Administrative management is concerned with managing ________.

the total organization

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes

When companies link up with one another in order to realize certain advantages, they are known as strategic _____.

union

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.

utilitarian

When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions.

utilitarian

Values and _____ are the underpinnings for organizational ethics and ethical behavior.

value systems

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform

An employee who reports organizational misconduct to the public is known as a(n) _____.

whistle-blower

Max Weber said that a better-performing organization should have five positive _____ features including a clear hierarchy, formal procedures, clear division of labor, impersonality, and merit-based careers.

bureaucratic

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services

An organization that wishes to achieve a competitive advantage through innovation should ______. Multiple choice question.

find creative ways to deliver new or improved goods and services

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

necessities

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage? Multiple choice question.

quality

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

Frederick Taylor created the scientific management system after studying _____.

the physical motions workers used while doing a task