Organizational Behavior Chapter 14 Quiz

________ are the phases of organizational socialization.

Anticipatory, encounter, and change and acquisition

_____ is the process of forming and maintaining intensive and lasting developmental relationships between a variety of developers and a junior person.

Mentoring

Which of the following statements about organizational culture is true?

Organizations tend to have one dominant type of culture.

Which of the following statements about organizational socialization is false?

Research shows that realistic job previews do not help reduce turnover.

An artifact is

a physical manifestation of an organization's culture.

Wayne has been studying ABC Corp. even before he interviewed for a position there. This is the __________ stage of organizational socialization.

anticipatory

In the _________ phase of organizational socialization, employees master important tasks and roles and adjust to their work group's values and norms.

change and acquisition

A(n) _______ culture encourages collaboration, trust, and mutual support among employees.

clan

What cultural types represent competing values?

clan and market

On her first day of work for ABC Company, Justine attended a full-day session with other new employees to learn about company policies and procedures. Each person in that session was introduced to a specific person whom they would all meet with once a week over the next two months to answer their questions about the company. This experience would be described as

collective and serial

Northwest Bank wants to maintain a positive presence and a vision for the future—to stay around for the long term and to do good for communities. First, the bank works with employees, the people who deliver the promise day in and day out. Then, employees expand the process to include customers. Customers applying for a loan should write a statement about how they plan to stay around for the long term and do good for their communities. This is an example of

collective commitment

Jamie is in the process of writing her doctoral thesis. She gets frequent guidance and advice from her thesis advisor whom she considers a close friend as well as a mentor. Jamie frequently seeks the help and advice of another professor at the same time, who also closely oversees her work. In what stage of the mentoring process is Jamie working?

cultivation

Maria, a local high school student, has an interest in marine life. She applies for a mentee position and is matched up with a mentor who treats her interest in marine life as important. The scientist also helps Maria understand the relationship between statistics, an area where she is struggling in school, and her interest in marine life. Jenny begins to understand the statistics used by the scientist while conducting marine research. Which stage of the mentoring process is Maria experiencing?

cultivation

________ is not a function of organizational culture.

diversity management

Adhocracy cultures

empower employees to take risks.

In the _________ phase of organizational socialization, employees' values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like.

encounter

______ values are the explicitly stated values and norms that are preferred by an organization.

espoused

Pereot Fragrances states that they are a "moving, flexible, innovative, customer-oriented global company that delivers real value to our shareholders by our unrelenting focus on performance and the unswerving dedication of our world-class, dedicated employees." In a time of growth and record profits, the company decides to increase wages and profit-sharing. What level of organizational culture does this represent?

espoused values

Programs that help employees to integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics are called realistic job previews.

false

The two general functions of mentoring are coaching and delegation.

false

General Widgets, Inc., manufactures high-quality widgets. The widget industry is mature and few innovations occur. The widgets have to be built exactly according to particular specifications provided by customers. This requires the use of controlled processes and precise measurements. The company also needs to maintain high efficiency in its production process in order to meet the market demand. For this company, stability is more important than flexibility. Which of the organizational cultures is best suited for General Widgets?

hierarchy culture

Jimmy starts work at an accounting firm. On the first day of work, his boss takes him aside and tells him about the specifics of his job at the firm. Over the next few months, when they both have time, Jimmy's boss gives him further advice, instructions, and personal training on unique tasks. Which of the following describes Jimmy's socialization process at the accounting firm?

individual

Janice has transferred to the contract management group at the HMO that employs her. She has been through two months of training and is now working closely with Nancy to better understand the values and expectations of the group. Janice is in the ____ phase of mentoring.

initiation

In the _______ culture, employees are encouraged to set difficult goals and strive to achieve them. Employee performance is closely monitored and often directly rewarded or punished.

market

The levels of organizational culture are

observable artifacts, espoused values, and basic underlying assumptions.

A(n) ________ helps new recruits integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics and by clarifying work-role expectations and responsibilities.

onboarding program

Which of the following mechanisms for changing organizational culture addresses only the level of basic underlying assumptions of culture?

organizational activities, processes, or outcomes

___________ is the process by which a person learns the values, norms, and required behaviors that permit her or him to participate as a member of the organization.

organizational socialization

An organization can have the best vision and strategy in the world, but it won't be able to execute them unless its culture is aligned with its strategy.

true

Creative Critters uses a six-foot-tall stuffed lion named Softy as a catalyst to make sure employees do not ignore important but difficult topics. Softy is an artifact.

true

Different types of organizational cultures represent opposing core values.

true

Organizations tend to have one type of culture that is more dominant than the others.

true

Which of the following is not a driver or cause of organizational culture?

work attitudes and behaviors