OSM 311 - Ch.1

Which of the following is not a characteristic of service operations? A) intangible output B) high customer contact C) high labor content D) easy measurement of productivity E) low uniformity of output

D) easy measurement of productivity

Dealing with the fact that certain aspects of any management situation are more important than other is called?

recognition of priorities

Which of the following not a type of operations? A) goods production B) storage/transportation C) advertising

C) advertising

A "product package" consists of?

a combination of goods and services

The process of comparing outputs to previously established standards to determine if corrective action is needed is called?

controlling

Measurements taken at various points in the transformation process for control purposes are called?

feedback

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the ___________ function.

finance

What is credited with gains in industrial productivity, increased standards of living, and affordable products?

mass production

Farming is an example of?

nonmanufactured goods

Manufacturing work sent to other countries is called?

outsourcing

The responsibilities of the operations manager are?

planning, organizing, staffing, directing, and controlling

Business organizations consist of three major functions which, ideally?

support one another

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider __________ in response to the _____________.

sustainability; threat of global warming

Product design and process selection are examples of __________ decisions.

system design

Which of the following is not a benefit of using models in decision making?

they force the decision maker to take into account qualitative issues such as personalities and emotions